Dear Valued Guest,

Greetings and welcome to Summit Hotel Magnolia!

We are thrilled that you have chosen Summit Hotel Magnolia for you to
have #EnrichingMoments in Quezon City.

Please don’t hesitate to let us know if there is anything we can do to

make your time with us even more comfortable. Wishing you a very
pleasant stay!

Angelo Ascue
Hotel Manager
Summit Hotel Magnolia
RHR Overview
Robinsons Hotels and Resorts (RHR) is the hospitality arm of Robinsons Land Corporation
(RLC) and is on the path to becoming the Philippines’ biggest and best hotel group with
the widest variety of formats and brands and most diverse geographic reach.

In the international deluxe category, it has the IHG managed Crowne Plaza Galleria and
Holiday Inn Galleria, Dusit Thani Mactan Cebu, and the upcoming The Westin Sonata
Place Ortigas. For its homegrown brands, there are the Summit Hotels and Resorts
brand and the essential service hotel chain Go Hotels located in the metro and in key
cities nationwide. Its latest development is the ambitious NUSTAR Resort & Casino,
poised to become Cebu’s first integrated resort development. NUSTAR Resort & Casino
will be home to three exceptional hotels: NUSTAR Hotel Cebu (the only ultra-luxury hotel
outside of Metro Manila), Fili (a five-star resort offering genuine Filipino hospitality), and
Grand Summit (a lifestyle celebrations hotel).

Set on an island already renowned for its hospitality, each hotel has been designed to
redefine 5-star luxury in accommodations, dining, and leisure.

Brand Overview
Summit Hotels and Resorts are midscale business and leisure hotels that uplift your
spirits at the end of a long day. As its name connotes, Summit Hotels elevates the guest
experience to new heights with its personable brand of service, energetic vibe, and the
spirited environment - promising Enriching Moments with every stay. Whether business
or leisure, short trips or extended stays, in the hearts of cities or on the road, Summit
Hotels and Resorts has a property for every traveler.

Circle of Clean
Circle of Clean is Robinsons Hotels and Resorts’ elevated standard of hygiene and
cleanliness based on World Health Organization and Department of Health New
Normal protocols. This aims to provide a worry-free stay experience for our guests
from pre-arrival to post-departure touchpoints implemented in all Go Hotels and
Summit Hotels and Resorts around the Philippines.
Accommodation
Putting premium hospitality within your reach, Summit Hotel magnolia offers
accommodations like no other. Rooms and suites are carefully designed for maximum
comfort and pleasure. Each room and suite features the following amenities:

Room Category Room Size Number of Units

Deluxe King 26 - 30 sqm 32 units
Deluxe Twin 26 - 30 sqm 32 units
Nostalgic Suite 50-55 sqm 2 units
Fabulous Suite 50-55 sqm 2 units
Magical Suite 50-55 sqm 2 units
Divine Suite 50-55 sqm 2 units
Premier Room 40 sqm 10 units

Room amenities
DELUXE KING AND DELUXE TWIN
• Cable TV
• Complimentary WiFi
• Hot & cold shower
• Coffee/Tea making facility
• Premium bath toiletries
• Hairdryer
• Iron and board (available upon request)

SUITE
• Cable TV
• Complimentary WiFi
• Hot & cold shower
• Coffee/Tea making facility
• Premium bath toiletries
• Hairdryer
• Receiving Area
• Bathrobe
• Iron and board (available upon request)
House Rules
1. The guest/s are required to follow health and safety rules for all facilities.
2. This is a non-smoking hotel as such a corresponding fee will be charged for each
violation.
3. Money, jewels and other valuables brought into the Hotel premises are at the guest/s’
sole risk. The Hotel accepts no liability and shall not be responsible for any loss or
damage thereto and the guest/s remain solely responsible for the safekeeping of
any such items. For safekeeping, complimentary safe deposit box, subject to the
terms and conditions for use is available in-room.
4. Check-out time is at 12 noon. Should you wish to check-out at a later time kindly
contact our Front Desk, late check-out is subject to a minimal fee and room
availability. Please dial “195” for assistance.
5. Do not disturb button is located beside the main power switch.
6. Loud disturbances or noise are highly discouraged in guest rooms, hallways and
other hotel public areas.
7. Visitors may stay in a registered guest’s room only until 10:00 PM.
HOTEL DIRECTORY

Business Center
For any secretarial services requirements, please approach
any of our Front Office colleagues in the lobby.

Cable and Television

1. HOW TO ON AND OFF THE TV?
a. Please use the Devant remote.

2. HOW TO CHANGE CHANNELS?

a. Please use the Sky cable remote.

3. NO SIGNAL OR DISCONNECTED?
a. Please make sure the green light is visible from the Digibox located at the
back of the TV. Red light means off. Please use the Sky cable remote to turn
it on.
b. On the Devant remote, please look for the source button located at the
upper right corner of the remote control.
c. Click the source button.
d. Upon clicking, on your tv screen it will reflect options to choose from like
(AV1, AV2, HDMI 1 & HDMI 2) until the channels shows up again.

Check-in / Check-out time

Check In: 2:00 PM
Check Out: 12:00 NN

Kindly note that check-in time may be shifted to 3:00 PM during high
occupancy periods.

For a seamless and convenient check-in experience, Summit Hotel Magnolia

has Self Check-in Kiosks stationed near the front desk.

Credit cards and cashless payments

We honor all major credit cards (Visa, MasterCard, Amex, JCB, Diners,
China, UnionPay). Gcash payment is also accepted.
Housekeeping
Make Up room is available from 8 am-5 pm daily.
Please press service key “195” for assistance.

Internet
Stay connected during your stay with our internet service provided throughout our
guest rooms and public areas. Please log-in with your username and password provided
at check-in.

Lost and Found

To report missing items, please dial service key “195” or you may approach the Front
Desk for assistance.

Luggage Storage
Luggage storage located at Hotel Lobby

Parking
Shared Parking with Mall. In-house guests are entitled to one (1) complimentary parking
slot per room during their stay. Because parking slots are limited, slots will be on a first
come, first served basis.
Pet
Dear Valued Guest,

At Summit Hotels and Resorts, we value the safety and convenience of all our guests.
During your stay, you and your pet are allowed to experience enriching moments.

While in the hotel please be informed of the following:

1. Only dogs or cats are allowed as pets in the Hotel. No other animals may be kept in the
property.

2. A maximum of two pets are permitted per room. Pets shall have a maximum height of
60 centimeters (2 ft.). Cats shall be limited to domestic or house cats.

3. Pets are allowed only in the rooms in which they are registered.

4. Pet owners should provide the following:

Vaccination record Pet’s toys Pet’s stroller/carrier

Pet’s food and vitamins Disposable bags Pet’s leash
Pet’s food and water bowls Pee pad Diapers

If your cat is staying with you, you’ll need to bring your own litter box.
5. Keep your pet leashed at all times as you head out of your room and must be
accompanied by their owners in public places at all times.

6. 
All pet vaccinations especially anti-rabies must be current and valid. The pet/s’
vaccination certificate must be presented to the Front Desk upon check-in.

7. Pets should not have been sick in the last seventy-two (72) hours. A medical clearance
from a certified vet may be required upon check-in.

8. All pets must be clean, well-groomed, and completely free of fleas and ticks. Pets
must wear diapers at all times especially in public areas of the hotel.

9. Pet owners shall use only the entry and exit points in the main lobby as specified by
the Hotel Management.

10. 
Refrain from bringing your pet/s in common and recreational areas within the
property such as the restaurants (but allowed in the alfresco area where available),
function rooms, swimming pool, gym, and back-of-the-house areas. Guests with their
pet/s may use the public areas only for entry and exit of the building. Hotel service
dogs are exempted if accompanied by any of our security personnel.
11. Pets are allowed to stay at the garden or lawn, if available, provided that their waste will
be cleaned and will be disposed of by their owners in secured disposable bags. At all
times, the guest shall maintain and keep the property in a good and sanitary condition.

12. 
The guest agrees not to leave any pet/s unattended. Cats or dogs left unattended,
for a period of more than forty-eight (48) hours, shall be considered abandoned and
shall be reported to the proper authorities. The registered guest shall indemnify Hotel
Management for any costs, losses, or damages which may result from such action being
taken.

13. All equipment required for the upkeep, and feeding of pets are to be provided by the
guest. Under no circumstances shall any equipment within the property be used for
animal use, this includes the use of a hotel bathtub, available towels, and linen for your
pets. Any use of linen for their pets is to incur corresponding charges. Stained linen will be
charged twice the regular laundry rate while permanently stained linens will be charged
with a corresponding replacement fee.

14. Pet owners will be required to promptly address any complaints made by fellow guests
regarding noise or any other such disturbance that may be caused by the pet/s. In the
event that any pet becomes overly disruptive or in any way aggressive towards other
guests or employees, the pet must be removed from the property. In the event that any
pet is considered dangerous by the Hotel Management, it shall immediately be removed
from the property by the guest.

15. During any housekeeping service the guest is requested to remove their pet from the
room The guest may call the Housekeeping Department to arrange a convenient time
to service the apartment. If Housekeeping service is not required, the guest may activate
the privacy sign in the room.

16. The guest shall give a security deposit, equivalent to Five Thousand Pesos (Php5,000.00)
per room upon check-in. The security deposit will cover any damages incurred which may
include but are not limited to, stained bedding, stained carpet, stained linen, scratches
on the furniture, scratches on the floor, infestation, extra cleaning that may be required,
and/or lost revenue charges while the unit is out of service due to cleaning and repairs.
The room/s will be inspected upon check out. After confirmation and clearance that no
damage was found in the room and no extra cleaning efforts were required, the security
deposit shall be returned.

17. The guest shall pay the disinfection cleaning fee corresponding to the room category
upon check-in. The fee Is non-refundable. Rate per night (per pet) : Deluxe Room- Php 1,
000.00 Summit Suite – Php 2,000.00

18. Any damage caused by the pet(s) shall be charged to the registered guest and must be
paid immediately upon the presentation of an invoice.

19. The Hotel Management and its employees shall not be liable for any loss, injuries, or
illness of any pet for any reason whatsoever.
20. The guest shall strictly comply with the Pet Policy Agreement and other rules
and regulations which may be issued by Hotel Management. Hotel Management
reserves the right to require room changes, removal of pet/s from the property,
refuse or discontinue service without refund if, in the hotel’s sole discretion, the
pet is considered dangerous, unhealthy, or likely to frighten, harm, disrupt hotel
guests, has damaged hotel property, or for failure to abide by these policies.

21. The guest accepts full responsibility for any and all liability, claims, losses, costs,
and expenses including reasonable attorney fees, for personal injury or property
damage that may be caused by or attributed to their pet/s. The guest agrees to
make any reimbursement for such damages on demand.

22. The guest agrees to indemnify, hold harmless and defend the Hotel Management,
its owners, and employees from any and all liability, claims, losses, costs and
expenses including reasonable attorney fees arising out of or relating to any claim
for personal injury or property damage caused by or attributed to their pet/s.

Smoking
In accordance with the Comprehensive Anti – Smoking Ordinance of Quezon City,
smoking is strictly prohibited in the guest rooms and all areas of the hotel. This is including
cigarettes, cigars, vaping, e- cigarettes, shisha, IQOS, Lil and any other similar forms of
devices. Any tampering of smoke detector devices or traces of smoking in guest rooms
or roof deck of the property itself; such as cigarette butts, smoke smell or cigarette ashes
will be subject to a fine of Php 50,000 on the personal account of the guest.
All guests are advised to strictly follow. In case of any violations, strict actions will be
taken against.

Sustainablity
1. Bathroom amenities like Bath Wash, Conditioning Shampoo and Hand Soap are
placed in dispensers instead of the traditional disposable containers
2. Changing of linens is only available upon request
3. Donating Condemned linens

Telephone
Room to room calls: Dial directly the room number
Local Calls: Dial “195” for assistance

Wake up Call
For a personal wake-up call, please dial service key “195” for assistance.
Evacuation Process
Emergency Exits

Please refer to the evacuation map located at your door.

Fire Safety
In case of fire:
a. Remain Calm, Do not panic.
b. Dial “195” to report to Front desk immediately
c. Leave building via designated exit points, DO NOT USE elevators
d. Proceed to the closest assembly area as directed by hotel staff
e. Remain at the assembly area; otherwise, directed by hotel staff/emergency services

Security
1. C CTV is in operation in the public areas and recordings are made for safety and
security reasons.
2. Do not leave valuables in your room. Kindly utilize the safe in your guestroom located
at the wardrobe area.
3. Close the door securely whenever you are in your room and use all locking devices
provided.
4. Be sure that windows, as well as connecting and sliding doors, are locked properly.
5. Before opening your door to anyone, use your peephole and be sure that you know
the person. If the person claims to be a hotel employee, verify by calling the Front
Desk.
6. Do not provide credit card or identity information via the telephone. Hotel staff will
never ask for credit card or identity information via the phone.
7. Be observant when entering parking lots and do not leave valuables in your vehicle.
8. Do not entertain or deal with suspicious people.
9. If you see or hear any suspicious activity, please report your observations to the
management.
NEARBY ESTABLISHMENTS
ATM and banks
Robinsons Bank Lower Ground Floor, Robinsons Place Magnolia 3rd Floor,
Robinsons Place Magnolia

BPI Aurora Blvd

Hospitals
UERM Memorial Medical Center 2.2km, 9 minutes away | (02) 8 715 0861

St. Luke’s Medical Center 2.4km, 8 minutes away | (02) 8 723 0101

National Children’s Hospital 2.5km, 9 minutes away | (02) 8 724 0656

De Los Santos Medical Center 2.9km, 11 minutes away | (02) 8 893 5762

Laundry & Dry Cleaning

Wash N’ Wear - Upper Ground Floor, Robinsons Magnolia

Religious services
Our Lady of Mt. Carmel Shrine, Mary the Queen Parish, Jubilee Evengelical Church,
Divine Word Mission Seminary

Shopping
Robinsons Mall Magnolia
 Doña Hemady Street corner Aurora
Boulevard, New Manila, Quezon City,
1111 Metro Manila

Call us at (02) 8705 6300

or 0998 840 3677

www.summithotels.ph