INDUSTRIAL TRAINING REPORT

HOTEL DAYS INN

JYOTI CHOWK, JALANDHAR

DEPARTMENT OF HOSPITALITY

DIPS INSITITUTION OF MANAGEMENT AND TECHNOLOGY

SUBMITTED TO SUBMITTED BY

NAVDEEP SINGH ROOTH

HOD COURSE: B.Sc HMCT

DEPARTMENT OF HOTEL MANAGEMENT ROLL NO: 1715235

DIPS-JALANDHAR OF MGT & TECH

JALANDHAR

DIPS INSITITUTION OF MANAGEMENT AND TECHNOLOGY

 (PROJECT REPORT)

SUBMITTED IN PARTIAL FULFILLMENT OF THE AWARD OF THE DEGREE OF

BACHELORS OF HOTEL AND CATERING TECHNOLOGY (Bs.c HMCT)

BY

ROOTH

ROLL NO: 1715235

Bs.c HMCT

DEPARTMENT OF HOSPITALITY

DIPS INSITITUTION OF MANAGEMENT AND TECHNOLOGY

DIPS IMT JALANDHAR COMPILED BY: ROOTH

 AN INDUSTRIAL TRANING ON OPERATIONAL ASPECTS OF THE HUMBLE

DAYS INN, JALANDHAR

DEPARTMENT OF HOSPITATALITY

DIPS INSTITUTION OF MANAGEMENT & TECHNOLOGY

DIPS IMT, JALANDHAR COMPLIED BY: ROOTH

Wyndham groups
At Days Inn, we focus on the little things that surprise and delight to help you
enjoy your stay and kick off each day with a little extra oomph. Like the sun,
we are energized to provide a warm smile and great service to our guests
every time they stay with us.

Wyndham Hotel Corporation was founded in 1981 in Dallas, Texas,

by Trammell Crow, the president of Trammel Crow Company (TCC). The
company appears to have been named after a friend of Crow's, a woman
named Wyndham Robertson, who wrote a profile of him for Fortune. As the
company grew, it eventually merged with a hotel REIT called Patriot
American Hospitality (PAH). Patriot American organized the combined
company as a paired-share REIT, in which Patriot owned the real estate
assets and leased the hotels to Wyndham to run.
Wyndham Hotel Group[
Wyndham Hotel Group offers brands in lodging franchising, vacation
ownership, vacation rentals and vacation exchange. It is composed of more
than 9,000 hotels under 21 brands spanning more than 75 countries in six
continents, competing in brand markets ranging from economy to upscale.
Wyndham Worldwide is headquartered in Orlando, Florida and has more
than 40,000 employees around the world.[6] Lodging management services
are provided to upscale properties through Wyndham Hotel Management.
On May 31 2018, Wyndham Worldwide Corp (NYSE: WYN) completed its
purchase of La Quinta Inns & Suites|La Quinta Holdings hotel franchisor (900
hotels and 89,000+- rooms)and hotel management businesses for $1.95
billion in cash. With the acquisition of La Quinta hotels, WYN then spun off its
hotels and resorts into Wyndham Hotels & Resorts (NYSE: WH), a hotel group
with 19 brands and over 9,000 hotels across more than 75 countries. [13]
ABOUT HOTEL

A luxury stay in the heart of jalandhar awaits you at Days inn jalandhar.Days
inn jalandhar is located on the jyoti chowk near by the carporation office.

Days inn jalandhar is a perfect blend of modernity with traditional values of

warm hospitality, the hotels magnificently contemporary styled rooms and
suits provides a distinctive feel of comfort and style which are complimented
with exemplary services .

GREEN ENGAGE

You can be assured that when you stay at an wyndham Green Engage Hotel
you are participating in an advanced ,world wide sustainability effort

KIDS STAY AND EAT FREE

Kids ages 12 and under stat for free when shraing their parents room. Up to
four kids ages 12 and under eat free any times of the in any holdiay in on-site
restaurant.

DAYS INN JALANDHAR

 Introduction

Dear

We are happy to welcome you as a part of our family at days inn.

This Induction manual has basic information of the hotel which would enable
you to understand the hotel structure & services provided. Please familiarise
yourself with the contents of this manual.

We hope you would pursue your role in a manner that it benefits you &
organization, and will take pride in being a member of our team.

We wish your experience here will be challenging, enjoyable and rewarding.

Feel free to contact me for any assistance.

Warm Regards,

Days inn Value

days inn values are respect, integrity, empathy, humility, creativity & fun.
This 6 values make hyatt as the one of the best organization to work.]

 RESPECT
 Be Inclusive
 Value diverse points of view
 Care for people
 Your environment
 Integrity
 Tell and accept the truth
 Honour your commitments
 Take ownership and act with pride
 Humility
 Lets action speak for themselves
 Share the credit
 Put others first
 creativity

 See things ANEW

 Fail often to succeed sooner
 Be curious to learn and relearn

 Empathy

 Truly listen
 Respond with compassion
 Walk in the shoes of others

 Fun

 Don’t take yourself too seriously

 Laugh out loud
 Build joy into your work

Days inn

Days inn jalandhar is a perfect blend of modernity with traditional values of

warm hospitality, the hotels magnificently contemporary styled rooms and
suits provides a distinctive feel of comfort and style which are complimented
with exemplary services .

GREEN ENGAGE

You can be assured that when you stay at an IHG Green Engage Hotel you are
participating in an advanced ,world wide sustainability effort
 KIDS STAY AND EAT FREE Kids ages 12 and under stat for free when shraing
their parents room. Up to four kids ages 12 and under eat free any times of
the in any holdiay in on-site restaurant.

Address

Days Hotel Jalandhar Jyoti Chowk

Parikrama City Centre Adjoin, Jalandhar 144001, India

Tel:01815251212
Email id:www.daysinn.com/jalandhar

Distances:
 RAILWAY STATION 4 km
 Bus stand Jalandhar 5-6km

Front office
 FRONT OFFICE

Front office is the main dept of the hotel.which linked with all department of
the hotel.front office dept is refer to the front desk or reception area other
operation department of the hotel.this would of the reception as well as
reservation and sales and marketing travel desk.front office is a place where
guest go when they arrive at the hotel front office is place very role in
hospitality industry

Information of front office

Check in: 2pm

Check out:12am

Email id : reception@daysinnjalandhar.com

Email id:reservation@daysinnjalandhar.com

Membership of whydham reward club

 SR.N MEMBERSHIP POINTS NIGHTS
O LEVEL
1. CLUB MEMBERS 9000 9
2. GOLD ELITE MEMBER 10000 10
3. PLATINUM 40000 40
4. SPRITE ELITE 75000 75

ROOMS:127 Rooms

No. Siz
of e
Room
Ro of
Categ Remarks
om Ro
ory
s om
s
Superi 10
28
or 9 0sq 20 twin +89 kings
room
Delux 10 30 207,208,307,337,407,4
e 0sq 08,438,507,508
 Junior 07 37
229,331,432,512
suite 0sq
Delux 04 40
230,231,232
e suite 0sq
Presid 01
41
ential 234
0sq
suite
Business centre (24*7)

Pool area

 Width – 35 Feet
 Depth – 4ft (For children 2ft)

The GYM-Fitness Centre Open 24 Hours

Gym is always open for in house guest and it is taken care by SPA
 INFORMATION ABOUT HOUSE KEEPING

Guest Room Induction

 Main door provided for the guest rooms are fire resistant doors. Which
are resistant upto 2 Hours.
 Main door lock set provided is of RFID Lock and operated with Six
batteries.
 Main door stopper is provided and the brand name for the same is
DOORSET & DOORMA
 Next to the main door is key slot and thermostat.
 
Writing Desk and luggage rack:-
1. All the rooms are provided with a writing desk of 30” inch height.
2. Guest room telephone with BETTLE brand.
3. In room dinning menu / I home dock / Table lamp
4. Universal Socket with a switch for the writing desk of 230 watts.
5. Leatherette writing chair. (Square shaped)
6. Stainless steel dust bin with bin liner (Fire proof).
7. Non Smoking tent card is also there. (Penality are INR 2000++ if smoking
is done)

2. Details on to the Day bed :-

1. Long day bed is provided in all the guest rooms except suites (Might be
there in all the rooms).
2. Three numbers of cushions are provided on the Day bed. (Green in bigger
size, Light green color in the middle and a small cushion multi-colour).
(Under process)
3. Sliding shelf coffee table is provided with marble top under the television.

 Television :-
1. Sony television with 40 inch screen is provided in all the guest rooms.
2. Fast way set up box is provided in all the rooms.( In conversation to Airtel
as well )
 One full length mirror is provided in all the bed rooms for the guests on
the bathroom sliding door.
 One spot light (LED) with 12 watts is provided above the full length mirror
on bathroom sliding door for guest usage, and along with switch. one
socket is provided with 230 watts.
 A sheer and a Heavy blind are provided for guest.
 Two bedside tables are provided on both sides of the guest bed. Below
mentioned are the items placed on the Left hand side bed table.
 Two sockets with switches are provided next to bedside table with 230
watts for the guest comfort to charge or to use as a laptop charger
 Description of the Bed :-
1. Size of the King Bed is 72 “ X 78 “
2. Size of the twin bed is 36” X 78”
3. Brand name of the mattress is “Sealy posturepedic mattress” with 09”
thickness.
4. Height of the bed after making the bed is 26 inch in height.
5. We provide four feather pillows, two foam, and twofeathersin all the
guest rooms.
6. Leather head board is provided in all the guest rooms.
7. The linen which we use in our guest rooms are of 300 thread count.
8.
 Details of the items provided on one bed side table:-
 Scribbling pad with a pencil along with TV remote and channel menu.
 Do not disturb, Make my room, AC temperature control, Alarm, World
clock, Room lights control is on bed side table.
1. One socket is provided again with 230 watts, and a reading right (spot
light) switch can be operated from the bed.
2. There are 2 USB charger socket is also there for mobile charging.

 Details of the items provided in the wardrobe:-

1. Four number of Wooden coat hangers
2. Four number of wooden clip hangers.
3. Stain less steal hanger rod is fixed in the wardrobes.
4. Electronic safe with the brand name of Godrej for the guest use.
5. Two laundry bags and two laundry slips are provided in the wardrobe.
6. Two shelves and a drawer are provided in wardrobe for guest usage.
7. Steam Iron is provided in all the guest rooms. (Phillips is the present
brands used in the rooms). Iron board is provided in all the guest rooms
and the brand name of the same is Phillips
8. Two shelves and a drawer are fixed in the wardrobe for storing the guest
items along with luggage rack.
9. Bathrobes are provided in all the guest wash rooms hanged on the
wooden hanger.
10.Packed Bathroom slippers are placed below the luggage rack only in
suites / Rest on call.
11.Weighing scale machine is placed below the wardrobe only in suites
(brand name not available.)

 History of bathroom :-
1. Vanity counter is of 29 inch height with marble on the top.
2. Side wall of Vanity counter is provided with one number of stainless steel
rods. For hanging the hand towels.
3. A stainless steel dust bin besides the water closet is provided with a bin
liner in it fire proof.
4. Hair dryer provided in the guest wash rooms is of VALERAbrand (1600
WATT), and the same is kept under the vanity counter inside the drawer.
5. Bathroom switch control switch is given on the above the water closet.
6. Shaver socket is provided with two options of power supply. One is 120
watts. And the same is on the above the water closet.
7. A shaving mirror is provided in the wash rooms for the guests. And the
same is above the Vanity Counter.
8. Leather black tissue box with tissues are placed on the vanity counter.
9. The brand name of the wash basin is JAGUAR with the size of 13”X13”
and the capacity is 12 liters.
10.Wash basin tap mixture is from JAGUAR.
11.One soap BOITIQUE is provided on the vanity counter the weight is gms.
12.Acrylic tray is provided on the vanity counter for placing the guest
supplies. ( Two face towels, One shower cap, One Disposable bag, One
body lotion, Ear buds, One Emery board, Dental Kit, Shaving kit and a
comb). Dental and shaving kit is on call
13.All the amenities are from BOITIQUE.
14.Wall hanging bath room telephone of Unify is fixed in the guest rooms,
besides the water closet (this mentions the emergency number as 0 on
the receiver).
15.Water closet is of PARRYWARE CARDIFF and the flush button is from
JAGUAR.
16.A long vertical mirror in the bath room above the vanity counter.
17.Health faucet is fixed on RHS side of the Water closet.
18. A Iron rod is next to water closet with toilet paper.
19.Shower cubical glass is a toughened glass, and the door opening towards
outside.

MINIBAR :- ( 5/6 Working day )

 Brand name of the refrigerator provided in the guest rooms is Dokietis

 Capacity of the Minibar is 40 Liters, gross value is 40Lts but storage
capacity is 37Lts
 The power of the Minibar is 240 watts
 Two numbers of OCEAN drinking glasses are placed next to Tea coffee
machine.
 In the drawers there are 2 old fashion glasses.
 Two sockets are given as an option with 230 watts, and a LED lights are
there.
 Tea coffee maker maker is placed on the marble counter. The capacity of
the Tea coffee maker is 1 liters with the brand name LOVA.
 Below mentioned are the items provided in the TCMF tray (Brand are
always changing in 2/3 Months)
1. 02 numbers of White colored coffee mugs
2. 02 numbers of tea spoons.
 Two number of drinking glasses with the brand name of OCEAN.
 One liter water bottle is placed on the bedside table.

Internet

 Service provider-Reliance (10MBPS) & Backup : 03 SIFY (13MBPS)

 Bandwidth: Mbps for guests with 256 Kbps inclusion, 16 Mbps for
guests with HSIA inclusion.

Internet Charges:

 For standard package is complimentary

  INR 150+taxes/ 1 Hours Premium package
 INR 750+taxes/ 24 Hour
VIP Amenities Grid

VIP Proposed contain

Level Designations Amenity
s
Globalist / Life Long
1Sweet Platter + 1 Fruit
Globalist / Courtesy
Platter + Cheese Platter +
VIP 1 card Holder / VVIP /
Almond +Cashew Nuts +
Lime Light / Politician /
Wine
Amritsari Suite
Explorist /Guest
refered by GM or
owners / excuitive 1Sweet Platter + 1Fruit
VIP 2
suite or Hyatt Suite/ Platter
Celebrity / foreign
delicates
VIP or High Designated
VIP 3 official/ repeat Sweet Platter
corporate guest
HYCM / Complain
Sweet Platter (We rarely
VIP 4 guest / Demanding
get V4)
Guest/ Repeat guest
HYCM / Complain
1Sweet Platter + 1Fruit
VIP 5 guest / Demanding
Platter ( Explorist)
Guest/ Repeat guest
VIP 6 Discoverist Sweet Platter ( Discoverist)
VIP 7 repeat corporate guest Sweet Platter

Days inn
  RESTAURANTS:
 Café G : is a multi-cuisine restaurant, which serves a delicious menu
and features a Private dining room (PDR) &Outer deck

Seating Capacity:
 140Pax
 PDR: 16Pax (Square table)
Timings:-
 Buffet Breakfast: 07:30 Hrs – 10:30 Hrs
 Buffet Dinner: 19:00 Hrs – 23:00 Hrs
 Lunch : 1200 Hrs- 1500 Hrs ( Al – carte)

Pastry Shop (deli)

 Pastry shop is next to reception and pastry shop timings are from 10hrs to
2100hrs
 we also offer 50% discount at pastry shop from 1800Hrs till 2100Hrs

The Still Bar :

 Lounge bar is on lobby level, offers all the international brand liquor with
cocktail and mocktail starts at 1100Hrs till Midnight.
 Last order at 23:15. With live DJ start at 1900Hrs till 2300Hrs.
 Live music only on weekends.
 Sitting capacity:46

Restaurant
Timing:7:30pm-11pm
Setting capacity:98
Speciality:Indian &chinise cuisine
In Room Dinning:
 It is open 24hrs
 We also serve liquor in room Dinning.

Collage:(Under Renovation)

It is a multi cuisine restaurant.

Seating Capacity: 64cover restaurant including 28 covers on upper deck.
Timings:
 7PM-11PM
 Open on weekends and public holidays from 11:00 AM onwards up
until 11:00 PM
Difference style of set up & Seating capacity:

 Theater : 300-330 Pax

 Cluster : 120-124 Pax
 Classroom : 80-100 Pax
 U Shape : 80-100 Pax
 Board Room : 40-50 Pax ( In each Istana )
 Hallow Square : 40-50 Pax ( In each Istana )
 Cocktail / Social : 150-200 Pax

Business centre

 Business centre is in lobby area

 Where we have 2 board rooms
 Travel Desk and 2 personal computers for guest
 Guest can also uses the internet in the business centre and for print
out charges will be INR10 per copy ( B&W)
 Board rooms are also called meeting room :
  Meeting room 1 : total capacity 10 pax
 Meeting room 2 : total capacity 10 pax

Tented garden:

 It is an open place for the events with a live kitchen option along
with waterfall.
 Total capacity for 150-200 pax and generally used for marriage
function and receptions (after marriage)
 Social : 150 – 200 Pax

Buffet Rates

Sl.
Restaurant Buffet Rate
No

1 Breakfast Buffet 525+Tax

Cafe g

Breakfast Buffet-
2 Cafe g 675+Tax
Kids

999+
3 Cafe g Lunch Buffet
Tax
The GYM- Fitness
Lunch  Buffet 1250+
Centre 4 Cafe g Open 24
-Kids Tax
Hours

Gym is always open for in house guest and it is taken care by SPA
 Kitchen

Kitchen is a place or apart of a room use for cooking and food preparation in
a dwelling or in a establishment.the main function of a kitchen is serving and
location for storing,cooking and preparing food.

Section of kitchen

 Indian kitchen
 Chinise kitchen
 Continental kitchen

Headmaster (SPA & saloon)

Spa has great surroundings, modern styling, and offers the ideal and soothing
Massage in Holiday inn
 .The spa has 04 single rooms, 01 couple room, 01 thai massage room & 02
ayurvedic Rituals.We have Separate steam and sauna rooms for ladies and
gents.

 Hot Stone massage

 Deep Tissue
 Holiday inn Signature
 Couple retreat
 Head Massage
 Back Massage
 Food Reflexology
 Body Scrub

Other Offering from spa is guest can also uses salon services:

 Nail paint
 Nail cut & file
 Signature Pedicure
 Signature Manicure
 Threading (Cheeks / jaw line)
 Eyebrows
 Full Face clean up

Security

Security of Days inn:

 Staff enters from Security Control room at B1,

 We have 73 cameras all around the Hotel.

 We have 67 Nozal & 67 Fire Hydral

 Every floor have 5 fire extinguisher, total no of fire extinguisher are 177
in hotel.
  Every floor has 3 fire exist, for guest / staff to reach to assembly point
( tented garden)

 We have 2000++sprinklers

 We have 1083 smoke detectors.

 All the keys includes the master metal key is in control room

 Security office is situated next to purchase and shift supervisor’s office

is always open.

 If the lockers in the room are not working or locked, security is having
the keys to open it.

Conclusion

Days inn is a perfect blend of modernity with traditional values of warm

hospitality, the hotels magnificently contemporary styled rooms and suits
provides a distinctive feel of comfort and style which are complimented with
exemplary services .

I have leart a lot from this project i have learnt much about the hotel and its
operation.its service to guest and facilities they provide.

from the whole project we have seen that in hotel industry the policies and
functioning of each hotel in little bits of other hotels.
Good H.R policies with proper care