HOSPITALITY

The Indian hospitality industry has emerged as one of the key

industries driving growth of theservices sector in India. It has
evolved into an industry that is sensitive to the needs and
desiresof people. The fortunes of the hospitality industry have
always been linked to the prospects of the tourism industry and
tourism is the foremost demand driver of the industry. The
Indianhospitality industry has recorded healthy growth fuelled
by robust inflow of foreign tourists aswell as increased tourist
movement within the country and it has become one of the
leading players in the global industry. Foreign tourist arrivals
(FTAs) into the country increased steadilyfrom 2002 to 2008.
FTAs dipped in 2009, due to the global economic slowdown;
however, theimpact on the Indian industry was much lower than
that on the global counterparts. FTAs areexpected to increase in
2010. On the other hand, domestic tourist movement within the
countrywas the highest in 2009.

INTRODUCTION ABOUT HOTEL

The hotel proprietors Act, 1956, a hotel is an “Establishment held out by

the proprietor as offering food, drink and if so required, sleeping
accommodation, without special contract to any traveller presenting
himself who appears able and willing to pay a reasonable sum for the
services and facilities provided and who is in a fit state to be received”.

Hotel is a place where all who conduct themselves properly, and who
being able to pay and ready to pay for there entertainment, are received,
if there be accommodation for them, who without any stipulated
engagement as to the duration of their stay or as to the compensation, are
while there, supplied at reasonable cause with there meals, lodging and
other services and attention as are necessarily incident to the use As a
temporary home.’

The term ‘Hotel’ was used in England in about 1760. Hotel or inn is
defined by British law as a place where a bonafide travelers can receive
food and shelter, provided he is in a position to pay for and is in a fit
condition to be received’.

A Hotel or inn may also be defined as an establishment whose primary

business is providing lodging facilities for the general public and which
furnishes one or more of the following services

(a)Food and Beverage service

(b)Room service

(c) Uniformed service

(d)Laundry service and

(e) Use of furniture etc.

INTRODUCTION

“Cabbana Resort & Spa, is a five star eco-hotel brand offering exceptional
value and attractive accommodation. Cabbana Resort & Spa, superior Value,
convenience and home like comfort with quality and guest satisfaction.
A place where luxury pampers you. A completely furbished resort & spa that
surpasses every expectation. Spread over 17 acres lush greenery , Cabbana
Resort & Spa is a perfect blend of scenic beauty, comfort, recreation and
peace. For those who prefer living life king size, Cabbana resort offers a
grand holistic holiday therapy.

Cabbana Resort & Spa boasts of 47 elegantly appointed spacious rooms,

including 4 Suites offering an exclusive experience with modern facilities
and services. Located in outskirts of the Jalandhar city, Cabbana Resort &
Spa is surrounded by the lush green gardens with an exotic views. The hotel
is a perfect blend of utility, luxury and comfort hence catering to the needs of
both business and leisure travelers. Here, the elegance is complimented with
world class five star services.

This centrally located hotel on the National Highway is just 15 min away
from Jalandhar City Centre, 5 min from Phagwara Railway Station & Bus
Stand. The hotel offers unique facilities like, Complimentary Coffee/Tea
maker in room, Complimentary Wi-Fi access in all the rooms, Large bathtubs
in all the rooms, Large cubical shower and vanity area in all the rooms, Hair
dryers in all the rooms, Bathrooms with herbal toiletries , Complimentary
usage of gymnasium and swimming pool. Packaged Mineral water in each
room, Buffet Breakfast in the coffee shop, The Flavors, Daily Newspaper as
per choice, Ironing board, Doctor on Call, Concierge Service, Valet Service,
Business Centre, Electronic Safe, Round the Clock Room Service, Express
laundry service, Diners at Hotel Cabbana have a plethora of options. Its
features Flavors, The Coffee Shop ,Global Cuisine Restaurant., 888, The
Bar,24x7 In Room Dining,Tea Lounge and Kitty Halls.”

LOCATION
Hotel Cabbana is Located amongst two of the business hub’s of Punjab
i.e. Ludhiana & Jalandhar and is a 15 minutes drive from Jalandhar city
& 40 minutes drive from Ludhiana city & just 5 minutes drive from
Phagwara bus stand & railway station.
HISTORY OF HOTEL

Hotel keeping can be traced back to many centuries and its evolution
through the ages has been brought about by Britain’s economical and
industrial changes and developments

During the seventh and eight centuries, it was the monasteries that
supplied hospitality to strangers and, as no charge was made for the
accommodation; all travelers were expected to contribute according to
their means to the abbey funds. As more people began to travel there
group themselves together, not only for the company, but for mutual
protection from highway men and robbers. Consequently, travelers
arrived in groups at a monastery and it was often difficult to
accommodate them all. In the early nineteenth century the concept of a
hotel room in the bedroom, and this period is known as “Golden age of
hotel of the great Britain and the world”. Hotel proprietors were legally
referred to as ‘Common Innkeepers’

The turn of the century saw an era that was called ‘Belle Epoch’
when grand and luxurious hotel flourished. A few hotels are still
operating today. In London and some other cities attempts have been
made to recapture some of the grandeur of the past Vera in the making
of the modern hotels, and bring back the memories the grand hotels and
old days.

HOTEL BUSINESS

Many economists have often described ‘Hotel Business’ as unique

and different from much other business. Hotel is selling both goods and
services. It not only provides both tangible intangible services, but one
of its unusual characteristic is also that it is one of the very few places
where production and consumption occur simultaneously; for example,
ordering subsequent preparation, services and consumption of food
items.

Both the products and services are offered on credit transaction .no other
business allows the customer an immediate line of credit, for example,
the moment he registers ,his credit purchase starts with the room and a
sequence of financial charges throughout the facilities without
immediately paying for them at the ‘point of purchase’. For example,
purchase of food in restaurant, drinks in bar valet services, etc. no other
business offers as varied a range of services and products at the same
place as hotel business.

Each hotel must offer lodging, food and protection to their guest and
assume a liability for guest property, provide a high standard of hygiene,
cleanliness and sanitation and should confirm to the minimum
requirements of the state regarding safe hotel construction such as height
of building, municipal-by-laws, fire and safety standard so no.
HOTEL SERVICES

The present day modern concept of the hotel is not just a place to
provide `accommodation, food and beverage, but like city within a city
and offering the every possible facilities, accommodation, service and
convenience, not such as rooms.

There are more facilities like- cosmetic things, hairdryer, cock tail
lounges, radio and TV etc. There is a professionally qualified, highly
trained, experienced, and efficient. Courteous staff in smart, clean
uniforms and the staff coming in the contact

With guests could understand English. There is a 24hrs service for

reception, information and telephone. There is a plentiful supply of
linen, blanket, towels and so on. Each bedroom is provided with good
vacuum jug/ thermos flask with ice cold, boiled drinking water.
FURTHER ADDITIONAL SERVICES SUCH AS GIVEN
BELOW:

 Fruits , flowers
 Clubs
 Bank services
 Swimming pool
 Theatre
 Hospital
 Library
 Service station
 Post office
 Poultry farms
 Car rental and chauffeurs
 Cinema ticket
HOTEL INFORMATION

Tariffs & Rates at Cabbana Hotel Jalandhar, Punjab

Room Category

Single Double

Executive Room 6000.00 + Taxes 7000.00 + Taxes

Premium Room 6500.00 + Taxes 7000.00 + Taxes

Cabbana Suite 12500.00 + Taxes 12500.00 + Taxes

Premium Suite 13500.00 + Taxes 13500.00 + Taxes

Taxes: Room rates are subject to luxury taxes as applicable.

Arrival and Departure Policy

Check-In - 1200 Noon

Early arrival is subject to availability. For a guaranteed early check-in,
reservation for the night prior to arrival is needed.
Check-Out - 1200 Noon
Late check-out is available on request and subject to availability.

Guarantee Policy

Credit Card or Travel Agency Voucher guarantee is required for all kinds of
bookings. All major credit cards are accepted.

Cancellation Policy

 No cancellation charges are levied if cancelled 48 hours before arrival.

 If cancellation is made within 48 hours, 1 night room rent is retained

with taxes.

Child Policy

 Child under 5yrs sharing the same bed will be free.

 If extra bed is taken RS. 1000 + taxes will be charged.

FACILITIES

Hotel Facilities

 LAN & Wi-Fi

 Business centre& Meeting Rooms

 Banquet & Conference facility for up to 1800 people

  Audio visual equipment

 Choice of newspapers & Periodicals

 In house Laundry

 Central Air Conditioning

 Travel Desk

 Club Cabbana

 Car park and valet parking

 Doctor on call

 Babysitter on Call

 Currency Exchanger

 Fitness Centre

 24 hour Room Dining

ROOMS & SUITES

Rooms & Suites at Cabbana Resort Spa & Convention Centre

The Cabbana Resort has 43 beautifully appointed guest rooms and 4 suites.
Rooms are specially designed to meet the needs of our guests.

Room types available

Executive Room

Spacious rooms with wooden & Italian marble flooring and attached see-
through-walled bathroom these offer the best in luxury. There is choice of
Pool View and Farm View for the guests.

Other amenities in the room include:

32" Plasma TV

Electronic Safe

Digital TV

Tea/Coffee Maker

Mini Bar

Business kit

Wi-Fi internet connection Complimentary

Air conditioner-Individual Temperature Control

Herbal amenities in bathroom

Hair dryer

Iron and ironing board on request

24hrs running hot/cold water

Telephones with STD/ISD facilities (Chargeable)

Cabbana Suite:
Offering the ultimate in style and lavishness these suites give you an
experience of villa- living, with wooden laminated and Italian marble
flooring.

Other amenities in the room include:

2 rooms suites with separate living room & bedroom

Very contemporary furniture

Bath tub with a separate shower

32" Plasma TV in both the rooms

Electronic Safe

Digital TV

Tea/Coffee Maker

Mini Bar

Business kit

Wi-Fi internet connection Complimentary

Air conditioner-Individual Temperature Control

Herbal amenities in bathroom

Hair dryer

Iron and ironing board on request

24hrs running hot/cold water

Telephones with STD/ISD facilities (Chargeable)

DINING & RESTAURANT

Dining & Restaurant at Cabbana Resort Spa & Convention Centre

Flavours:
A lively place created at the Cabbana Resort Spa & Convention Centre ,
Flavors is a round-the-clock Coffee Shop working hard to keep you
refreshed. Carefully selecting a location near the lush green lawns, it has
creatively kept an interactive kitchen that engrosses most guests. Serving an
array of dishes from various cuisines the menu is always tempting and is sure
to have something for almost every taste. The restaurant even takes good care
of the entertainment of the guests and organizes some special entertainment
on weekends.

Fusion:
Tucked away in the Cabbana Resort Spa & Convention Centre is this
delightful eatery serving the most delectable sizzlers and grills. The menu is
tempting and even experimental. Try some of the most unusual and exciting
dished offered by the master chefs here.
888 Bar:
Concerned about where to get that perfect drink to make your day? 888 Bar
at the Cabbana Resort Spa & Convention Centre is just the right place.
Serving the best of spirits and liquors, the bartenders here are even masters in
creating the most exotic cocktails that are sure to hit your taste buds and give
you a high.

Pyramid Grill:
The Pyramid Grill at Cabbana Resort Spa & Convention Centre is again
an attraction for all food lovers. The concept of a Live Barbecue is new to the
region and hence a major draw. It is interesting to see how the master chefs
here create a mind-boggling number of delicacies for guests to choose from.

24 hour In Room Dining (IRD):

Guests who like to stay in the comforts of their own room and dine can order
their choice of meals from our 24-hour in room dining service.

SPA

ZEN SPA at Cabbana Resort Spa & Convention Centre

"ZEN" word is derived from Sanskrit word "DHYANA"- which means

Meditation. Designed to enhance guests' experiences by reflecting the local
culture and environment, each and every Zen Spa is a refuge - instantly
welcoming, virgin and individual in character. Zen Spa and Wellness retreat
is located nearby main lobby area of The La Classic Hotel. Zen Spa is most
sought-after sanctuaries of luxury, health and relaxation for sophisticated
travelers.

At Zen Spa Cabbana Resort Spa & Convention Centre, We offer blend of
traditional systems of Medicine from various streams of healing to give you a
complete pampering and rejuvenating experience. We believe in offering
quality treatments to keep you healthy and cheerful. Starting from wellness
assessment and lifestyle modifications, we offer tailored Spa and Wellness
experience like the group exercise sessions, Hydrotherapy, Yoga Classes and
so on. Zen Spas take a personalized approach, customizing encounters to
one's individual needs. A visit to a Zen Spa is a personal journey tailored to
achieve ultimate results.

Our aim is to provide total fitness and rejuvenation on all levels including
Body, Mind and Soul. We offer various range of Spa, Salon and Wellness
treatments like Body work, Beauty Treatments, Yoga, Meditation, Reiki,
Face Therapies, Hair Treatments, Ayurveda Treatments and so on.

MEETINGS

Meetings & Events at Cabbana Hotel Jalandhar, Punjab

The Cabbana Hotel, Jalandhar, offers a perfect venue for any kind of
Conference, Meeting, Banquet or any other event. All their banquet halls,
lawns and meeting rooms are fully equipped with excellent facilities and
amenities and the well-trained, attentive and sensitive staff ensure that event
runs smoothly.

For reservations or further information, please fill up the attached form

or write to us atsales@hotelcabbana.com

Grand Ballroom – I
One of the largest banquet halls in Jalandhar, the Grand Ballroom I at
Cabbana Hotel is a 17,000 Sq.ft. pillar-less hall ideal for large conferences,
meetings and social gatherings.

Grand Ballroom- II
Covering an area of 6900 Sq.ft., the the Grand Ballroom II at Cabbana Hotel
is an ideal venue for corporate conferences and meetings.

Exotica: Sprawling over an area of 20,000 Sq.ft facing the lobby and
adjoining the pool side, the Exotica Lawn is an apt place for any kind of
parties and social gatherings.

U Round Theatre Class

Facilities Size
Shape Table Style Room
Banquet Hall 200 500-600 1500-1800 300-400 17000sft.
–I

Banquet Hall 80 120-155 200-300 100-120 6900sft.

–II

Seventh 1000 500-1000 - 20000sft.

Heaven
the Banquet
Lawn

Exotica 1000 500-1000 - 20000sft.

Pyramid 80 80-100 - 3000sft.

Grill

THE CABBANA RESORT & SPA

“Cabbana Resort & Spa, is a five star eco-hotel brand offering

exceptional value and attractive accommodation. Cabbana Resort & Spa,
superior Value, convenience and home like comfort with quality and
guest satisfaction.

A place where luxury pampers you. A completely furbished resort & spa
that surpasses every expectation. Spread over 17 acres lush greenery ,
Cabbana Resort & Spa is a perfect blend of scenic beauty, comfort,
recreation and peace. For those who prefer living life king size, Cabbana
resort offers a grand holistic holiday therapy.

Cabbana Resort & Spa boasts of 47 elegantly appointed spacious rooms,

including 4 Suites offering an exclusive experience with modern
facilities and services. Located in outskirts of the Jalandhar city,
Cabbana Resort & Spa is surrounded by the lush green gardens with an
exotic views. The hotel is a perfect blend of utility, luxury and comfort
hence catering to the needs of both business and leisure travelers. Here,
the elegance is complimented with world class five star services.

This centrally located hotel on the National Highway is just 15 min

away from Jalandhar City Centre, 5 min from Phagwara Railway Station
& Bus Stand. The hotel offers unique facilities like, Complimentary
Coffee/Tea maker in room, Complimentary Wi-Fi access in all the
rooms, Large bathtubs in all the rooms, Large cubical shower and vanity
area in all the rooms, Hair dryers in all the rooms, Bathrooms with
herbal toiletries , Complimentary usage of gymnasium and swimming
pool. Packaged Mineral water in each room, Buffet Breakfast in the
coffee shop, The Flavors, Daily Newspaper as per choice, Ironing
board, Doctor on Call, Concierge Service, Valet Service, Business
Centre, Electronic Safe, Round the Clock Room Service, Express
laundry service, Diners at Hotel Cabbana have a plethora of options. Its
features Flavors, The Coffee Shop ,Global Cuisine Restaurant., 888,
The Bar,24x7 In Room Dining,Tea Lounge and Kitty Halls.”

ROOMS & SUITES