1.CONVERSATION RESERVATION WITH THE GUEST.

Reservationist : Good morning, Reservationist, Aldi speaking,how may i assist you ?

Guest : Yes, I'd like to a booking room, please

Reservationist : may i know your name, please?

Guest : my name is John

Reservationist : Could you spell your name, please?

Guest : Yes of course, J-O-H-N

Reservationist : alright Mr. John, may i have your arrival and departure date in our hotel?

Guest : I will come on 7 until 9 of April 2019

Reservationist : how many person Mr. John ?

Guest : for 2 person

Reservationist : alright Mr. John, let me check availablity room, wait a moment please

Guest : yes

—————————–(waiting)———————–

Reservationist : Thankyou for waiting, you are so lucky, the room is available for you, we have 2 types
of rooms.

First, we have Suite Room, the room with large bed, living room basic and good view,

the price is 200$

Second, we have deluxe room, the room with sofa bed and bath up in room,

the price is 100$

So, what kind of room do you want Mr. John ?

Guest : Deluxe Room, please

Reservationist : May I know your addres, please?

Guest : I am from rose street no.2 Singapore

Reservationist : How about your flight number?

Guest : My flight number is GG 999 at 09:00 a.m

Reservationist : May i know your phone number?

Guest : 082111222997

Reservationist : What your payment method ?

Guest : I use credit card

Reservationist : alright Mr. John, do you have any special request?

Guest : yes, I want my room facing to the beach and pick up me at 9 a.m on 7 April when i
arrival in airport, how much the cost of pick up ?

Reservationist : alright , the cost is 150$

Guest : ok, i agree to pick up

Reservationist : alright, i will repeat your reservation , the reservation for Mr John on 7 until 9 of April
2019, deluxe room for two person, your phone number is 082111222997, you will payment with credit
card, and your special request is facing to the beach and pick up from airport to hotel, correct Mr. John?

Guest : Yes, correct

Reservationist : Do you have anything else Mr. John?

Guest : No, it is enough

Reservationist : Thankyou for your reservation, we look forward for you to our hotel, good bye and
have a nice day