RESERVATION CONVERSATION

Reservationist : Good morning welcome to eDotel Metro Bandung, may I assist you

Guest : Good morning I need A room

Reservationist : When will you need A room and for how long ?
Guest : For the 1st until 5th Of November 2020 (ditulis pada catatan kecil)
Reservationist : What kind of room would you like ?
Guest : What kind of room do you have ?
Reservationist : We have suite room, Executive room, deluxe room, superior room and
standar room, wich one would you like ?
Guest : I would like one suite room
Reservationist : Yes, Just a momen please I will check your room first (Mengecek
ketersediaan kamar pada conventional atau dencity chart)
Reservationist : You are lucky Sir…A suite room is available for you
Reservationist : The room fasilitiest are televition, air conditioning, mini bar, telephone,
private bathroom with shower, bath tube, balcony, internet acces, living
room and kitcheneete. For the rate is US $ 150.00 + 21% Tax and
Service
Reservationist : Will you take it ?

Guest : Yes I will take it

Reservationist : May I have guest name please

Guest : Mr. King Robbinson
Reservationist : How a bout the guest profetion ?
Guest : Direktor
Reservationist : May I know flt number and time
Guest : GA. 397 at 10.00 AM
Reservationist : Thank you

Reservationist : I am sorry, Mr.Robbinson Come from company

Guest : Yes and the company name is Golden Collage

Reservationist : And address company sir ?
Guest : Will street no. 16 mountain greek Brisbane Australia
Reservationist : If we have any problem with this reservation, with whom we must be
concant ?
Guest : You cantact me Petter Jhonson number 081777730606
Reservationist : Thank you, how about the payment
Guest : I will pay by company
Reservationist : Do you need transportation to pick you up from air port to the hotel and
from hotel to the air port ?
Guest : Yes, I need the hotel to pick me up from air port to the hotel
Reservationist : Do you have any special request ?
Guest : I need fruit and flower basket in the room
Reservationist : Alrigth
Reservationist : Mr. Jhonson, may I repeat your reservation ?
Guest : Yes of cource
Reservationist : Mr. Jhonson…you reserv one suite room from 1 st until 5th Of November
2019, your guest name is Mr. King Robbinson, his profesion is Director,
the fligt number and time is GA. 397. Mr. King Robbinson come from
Golden collage with the address is Will street no. 16 mountain greek
Brisbane Australia, the payment will be pay by company, and he need
transportation from air port to the hotel when arrive and special request
is fruit and flower basket in the room.
Reservationist : Is that correct ?
Guest : Yes that correct
Reservationist : Mr. Jhonson…May I explain hotel facilitiest ?
Guest : Of cource
Reservationist : We have laundry, restaurant, cafeteria, meeting room, beauty salon,
beautique and travel corner.

Guest : Thank you for your explanation

Reservationist : You are welcome

Reservationist : Mr. Jhonson anything else ?
Guest : No
Reservationist : Mr. Jhonson, thank you for your reservation, we waiting for your
coming to eDotel Metro Bandung, have nice day good morning