TRANSFER-IN PROCESS

(PROSES PENJEMPUTAN)

By : Trisye Fujianti,M.Pd

1. Hold the paging board and say the name of the guest group
(Panggilan Paging board)
‘Miss Bella group from Australia’
(max.3 times)
‘Are you Miss Bella from Australia?’
‘Let me introduce myself, my name is rina from SCADA Tour and Travel, nice to meet you.’

2. Welcoming Kit
(Sambutan)
‘Welcome to Kuningan West Java, Miss. This is a little welcoming from us, welcome to
Kuningan (mengalungkan selendang). Please follow me to the meeting points’

3. Check Baggage
(Cek Barang Bawaan)
‘Ok Miss, can we start to re-check the luggage?’

4. Check The Voucher Trip

(Cek Voucher Perjalanan)
‘Can I have the trip voucher?’(TG menerima trip voucher dari tamu)

5. Guest Confirmation
(Konfirmasi Jumlah Tamu)

DIALOGUE:
TG :‘How many person, Miss?’
Guest :‘Twenty, fifteen Adult and five children’
TG :‘Fifteen Adult and five children (menghitung tamu). Ok it’s done and how many
baggage?'
Guest:'Twenty two baggage'
(TG menghitung jumlah barang bawaan tamu)
Alright, don't worry all luggage will be handled by our crew’
(crew dipanggil dan memasang luggage tag di barang-barang bawaan tamu)

6. Additional Info
(Penambahan Informasi)
‘Alright sir, the toilet is over there, the ATM is over there, and Starbuck is on the left side,
Miss. Do you want to use it?if not, please follow me to the bus’

7. Lip Service
(Basa-Basi)
‘How is your flight?’
‘Is it your first time to come to Indonesia?’
'What do you feel about the trip?'
'Ever come here before,ms?'

8. Get on the bus

(Menaiki Bus)
‘Alright, here is the bus everyone, we will go to grage hotel with AKA BUS with police
number E 2525 YA. But before we get on the bus i remind you 4 main infos;
1.Ladies first; gentlemen the last;
2.the luggage will be handled by our crew; 3.mind your head and watch your step; 4.don’t
forget your important belongings.’
Now,please get on the bus ladies and gentlemen.

9. ON BOARD
(Pemanduan Di Dalam Bus)

(Opening)
Good afternoon everyone, welcome to Kuningan. On behalf of Galaxy Tours and travel, I am
Catrin, your tour guide and besides me our experienced driver, Mr. Nana and our co-
driver,Mr.Sujono,you may say hello to them.
And now we are going to the tourism village Cisoka, which is located in Cengal Village,
Japara District, 8 kilometers from central Kuningan.

(Commentary)
There we will visit seven wells that we call the ‘Tujuh Sumur Soka' and a large natural water
source that is cool and the environment is still beautiful with lots of dense trees. In the ‘Tujuh
Sumur Soka' we can take water from the first well to the seventh well, where we can use a
bottle to collect the water. Apart from being a tourist spot, this place is visited by many
people on a certain Friday, we call it Kliwon of Friday, because it is believed to be a place of
healing from various diseases since the war era until now. For healing purposes and others.
The local guide will explain it more.
(Setelah melakukan kunjungan,tamu kembali menaiki bus untuk menuju ke hotel grage)

(Closing)
So, everyone,how is your trip?I hope you enjoy it. Now, we arrive at grage hotel. Please get
off the bus nicely.

(Sesudah tiba di hotel dan akan turun,ingatkan 4 hal ini)

‘I remind you once again 4 main things;
1.Ladies first; gentlemen the last;
2.the luggage Will be handled by our crew; 3.mind your head and watch your step; 4.don’t
forget your important belongings.
Get off one by one, please.

10. Check-in
(Pendaftaran di Hotel)
So ladies and gentlemen, welcome to grage hotel, please follow me to the lobby.
TG mendatangi front office.
FO : "Welcome to grage hotel,can I help you?"
TG: 'I want to check-in the process for Bella's Family Group'.
FO: "Can I have the travel voucher?"
TG: 'This is our hotel voucher for twenty pax, fifteen adults, and five children'.
FO: "Can I have the ID, please?"
TG: "Wait a moment"
( menuju ke tour leader di lobi)
'Miss Bella, Can you follow me to the receptionist? And don't forget to bring all the
passports'.
(Tour Leader mengikuti Tour Guide)
'Please show your passport to the receptionist'.
(Tour leader menyerahkan paspor untuk dicek oleh FO)
FO: "it's finished with the ID, thank you, you can go back to your place’.
(FO menyerahkan kunci kamar kepada TG sesuai hotel voucher).
FO: 'Here is the card key, room number 85 A until 92 A, on the second floor.
● Breakfast will be prepared at 8 am at the restaurant
● for all the SCADA guests, you can use a 50% discount spa
● fitness facilities for free.’
(TG mengucapkan terima kasih dan kembali ke lobi tempat tamu menunggu)
TG : "Attention please, here is the card key, room number 91 A until 99 A, on the second
floor. Remember,
● Breakfast will be prepared at 8 A.M at the restaurant
● for all the SCADA guests, you can use a 50% discount spa
● fitness facilities are free.
The trip will start tomorrow at 9 A.M to Cibulan, please wait beside the bus and I will give you
the itinerary. Is there any question? if enough, you may go to the room, enjoy the night 👍’