TRANSFER IN

Situation (Holding Paging Board while looking for the guest)

Situation (meet the guest)

 At Airport
Excuse me, are you Mr. Prince Justin Family’s from England?
Good Morning/Afternoon Ladies and Gentlemens, How are you?
Welcome to Palu, Central Sulawesi. I’m from Pesona Wisata Tour & Travel, My name is
Faradillah Ramadhani, Just call me fara. I’m your guide during you’re tour in Palu.
And, what is your name? ……. Nice to meet u all <3
How was your flight? It’s the first time you come here?

Well, may I have your Travel Voucher please?

Well, your travel voucher is accepted. Thank you. Now, may I know how many the total of
baggages?
Well, the amount of baggage are 5 baggages, right?
Ladies and gentlemen, please wait for me here, I am going to arrange your baggage.
If you need to go to the toilet, there is on the right/left side (Giving Direction).

Speaking With Porter :

Pak (Porter) , bisakah anda membantu saya untuk menghandel bagasi grup saya? Ada 15 bagasi
(Kolly) , ini bukti bagasinya. Terima kasih.
Pak, bagaimana dengan bagasi-bagasinya apakah sudah lengkap?
Terima kasih, tolong dimasukkan ke Bus Medi Suka Laksana (MSL).
Speaking With Tourists :
Ladies and gentlemen, all of your baggage have been on the bus.
Well, now its time for us to go up to the bus.
Ladies and gentlemen here is the bus, please get on the bus . Mind your head and mind your
step. (Guide position in front of the bus door)
 On Board ( Airport – Hotel )

Well, now are on the bus. Anyway ladies and gentlemen, I will inform you our vehide number of
this bus is DN 2345 NF. Please remember that.
I would like to introduce My self , My Name is Faradillah Ramadhani, You can call me Fara.
Do you remember my name? On my left hand side is our driver his name is bapak Anto , bapak
means “Mister”. Hallo, selamat pagi bapak Anto. Selamat pagi means “Good Morning”. On my
right hand side is our co-driver his name is bapak Toni, selamat pagi bapak Toni.

Well, ladies and gentlemen, now better for us to adjust our local time.
Now, It’s show 10:30.
Please changes your time. Because our country’s time is different.
If the clock in Palu shows 10:30, now the clock in England shows 03:30. Because of Palu
City,Central Sulawesi,Indonesia is 7 hours faster than Swiss

Ladies and gentleman our tour will be 3 Days and 2 Nights. Previously, I would like to explain the
tour programs that have been prepared for you.
 On the first day, we will Check In the hotel and visit one of the tourist destinations
 On the second day, we will visit 4 attractions by leaving the hotel at 08.00 and returning to the
hotel at 20.00 .
 On the third day, check out the hotel then head to the airport to return to the country of origin.

Mutiara SIS Al-Jufrie Airport formerly Masovu Airport, is an airport near Palu, Central
Sulawesi on the island of Sulawesi in Indonesia. The name airport can be separated into two part,
"Mutiara" and "SIS Al-Jufrie". "Mutiara" means pearl in Indonesian, while "SIS Al-Jufrie" is an
abbreviation of Sayyid Idrus bin Salim Al-Jufri, an Arab-Indonesian religious figure and an
Indonesian National Hero from Central Sulawesi.

Ladies and gentlemen, the name of our hotel is Santika Hotel, Santika Hotel Palu is a 3-Star
hotel located on Moh. Hatta Street No. 18, South Palu,
Only 15 Minutes From Sis Al-Jufri mutiara Airport and 5 Minutes from city center.
Santika hotel has 140 hotel rooms,
 Check In Hotel
Well, now we are arrive in Santika/Swissbel/or other name hotel. Go down please, don't
forget your personnel belongings
(Entering the hotel call the bell boy to help take baggages)
Well, ladies and gentlemen, this is your welcome drink, enjoy please and have a seat
please. I will help you to do check in process.
(Meet the receptionist, give them travel voucher (speak in Indonesia))
(Back to your guest) Well, I already check in your room, this your room key, the room
number 201,202, 203. And this is your breakfast coupon
Then, in this hotel you can enjoy all facilities are : Swimming pool, restaurant, sauna,
karaokean, and else.
Around of this hotel, there are some places you can go to like supermarket, apotek, etc
I will remind you for our itinerary tomorrow, we will meet at the lobby at 7.30, after
breakfast, because our tourt will start at 8.00 am. Don't be late please
I will stay in room number 101. If you need my help, just call me.
Well, thank you, you can go to your room now to take the rest. See you!!

ON BOARD (CITY TOUR)

Ladies and gentlemen, now I want explain to you about Palu in general information.
Palu is the capital of Central Sulawesi Province, Indonesia. Palu city derived from the
world Topalu’e, Topalu’e is the meaning the land was raised after earthquake. Because
this area was originally the ocean. Palu city consist of five dimensions namely
rivers,bays,valleys,mountains,and ocean. Palu is divided into 4 district and 43 villeages or
the smaller area, it officialy divided into West palu, East palu,North palu, and South palu.
The most innahabitants who live in Palu is the indigeneous of Kaili People, and some of
minor etnics like Bugis,Sangi,Makassar,Java Or Bali.
Sulawesi has its own flora and fauna. The island's unique animals are buffalo-
like anoa, babirusa which are slightly hairy and have fangs in their mouths, tertiary,
tonkena monkeys Sulawesi, colorful Sulawesi marsupial cuscus which are varieties of
marsupials and maleo birds that lay eggs on hot sand.
Sulawesi's forest also has its own characteristics, dominated by agatis wood which is
different from the Great Sunda which is dominated by areca nut.
For tourist destinations in Central Sulawesi, especially Palu City, there is Banua
Oge (Souraja), Central Sulawesi Provincial Museum, Monument of Peace, Palu City
Forest, SIbedi Hill, and for tourist objects outside the city of Palu, especially in Sigi and
Donggala Regencies, there is Tanjung Karang Beach, Enu Beach, Bora Hot Springs,
Marine Center (Pusentasi), Mount Matantimali,
Well ladies and gentlemen, Hadianto Rasyid,is the mayor of Palu and dr.Reny
A.Lamadjido is the vice mayor Of Palu.

Ladies and Gentlement. You need to know that the indonesian currency is the rupiah.
1 US dollar is equal to IDR 15.000 .One of the money changer in Palu is western union –
Palu Branch Office, located on Jalan Sultan Hasanuddin no.27 , South Palu Central
Sulawesi.
In Palu there are private transportation and public transportation. Transportation such as
ojol, taxi, and bus. In the Midle of 2017, there is a modern transportation that you can
order through thr Grab And Go – jek application. That you can download on your phone.
 TRANSFER OUT
Well, ladies and Gentlemans ….
Have you breakfast ? How about the taste?
Now, its tme for us to go to the airport, make sure your personnel belongings are complete
(give them time to check their stuff)

Everything is complete now?

Well, now I will help you to do check out process. May I have your room key please?
(Get and hold the room key then)
Wait me here please ….

(Go to the Receptionist and make the conversation with receptionist in Indonesia Language)

Well, I already check out our room, then go the bus please. We are going to the airport now.
Be carefull.

ON BOARD (HOTEL-AIRPORT)

(Review all the itinerary along the tour, make them remind what they have done before)
Then, ladies and gentelemens, I will remind you about your flight. Your flight number is GA
737, your leaving at 13.30 PM. You will go to the Check in counter and then you will get the
boarding pass, and they will inform you about your gate.
Well, ladies and gentlemens, we are near of the airport now. Make sure about your personnel
belongings please. Don’t leave on the bus .
Ladies and gentlemens, we are arrive at the Mutiara Sis Aljufri Airport now. Go down please,
watch your step.

(At the airport lobby)

Well, ladies and gentlemens, its time for you back to your country. But before we separate, I will
give you something as the local souvenir from us (Give to the tour leader). I hope you will enjoy
it.