SCRIPT

THE MOVIE

PROSES RESEVATION, AIRPORT PICK-UP,

CHEK-IN, HANDLING COMPLAIN, CHEK-OUT,
DELIVERY OF GUESTS TO THE AIRPORT

NAMA KELOMPOK:
ALI VANDEGAR
DELA PUSPITA SARI
DWI RAHMA DANI
FARAH PUTRI AFIFI
FEBI ANGRAINI
HAZIM IZRA ANANTASYA
MARSHANDA REVALINA
VIONA SEPTY YULIA
MUHAMMAD DZAKI ADILLAH
RESERVATION

Dela: Ranata Hotel. How can we help you?

Ms.uti: Good afternoon. I would like to book a room for 1st dec . Is there a room available for
that date?

Dela: Absolutely. We still have a few rooms available on that date. How long will you be
staying?

Ms.uti: 3 days 2 nights

Dela: Okay. What kind of room would you like?

Ms.uti: a deluxe room, please

Dela : We have just the room for you available. Would you like your breakfast to be included
too?

Ms uti: How much would that be?

Dela: With breakfast, it will be $1.200.000 and without breakfast it will be $1.100.000. We
also have room service ready 24 hours should you need anything.

Ms.uti: I think I will just go with breakfast not included.

Dela: Absolutely. May I take your name for the booking?

Ms.uti: It’s uti

Dela: okey, Ms.uti.

Ms uti: Alright. Thank you for your assistance

Dela : We’re looking forward to your stay here, anyway Ms. Uti we want offering pick up
service, can i know your flight schedule

Ms. Uti : yes please, My flight will arrive at 1 pm

Dela : ok, Ms.uti can’t wait to see u in Ranata Hotels

Ms. Uti : Ok bye

Conversation between hotel employees and guests at the airport:

Dwi : Good morning, Ms.Uti I am [Dwi Rahma dani] from Hotel RANATA Thank you for
using our pick-up service.

Ms. Uti: Good morning! Thank you very much for the pickup. I'm glad it arrived smoothly.

Dwi : Have a nice trip. Has all baggage been taken?

Ms.Uti: Yes, I have taken all my luggage. Is the distance to the hotel from here not too far?

Dwi :No, actually not that far. We have prepared a vehicle for you. If you are ready, we can
go straight to the hotel.

Ms. Uti: OK, I'm ready. I really appreciate your help.

Dwi; No problem, this is our service for you. If you have any questions during your trip, don't
hesitate to ask questions.

Ms. Uti: Thank you once again. I'm ready to go.

Dwi : OK, let's head to the car. Welcome to our city, Ms.uti

Bell boy (Hazim)

Hazim : good morning Ms, welcome to the Ranata hotel. may I help you Ms? do you have
any luggage?

Ms. Uti: yes, in bagage

Hazim: excuse me Ms, you have four pieces on luggage, one suitcase, two travel bags, one
handbag. is that correct Ms?

Ms. Uti : yes that's right

Hazim : would you like to follow me to front desk?

Ms. Uti :of course

Hazim : just come this way, Ms.

Ms. Uti :thankyou

Check in

Aca : good afternoon, welcome to Ranata Hotel, how may I assist you?

Ms.Uti : hallo good afternoon I want to check-in

Aca : sorry ma’am, have you made a reservation before?

Ms. Uti : Yes, I have made a reservation before

Aca : May I know in whose name the reservation is?

Ms.Uti : in the name of uti

Aca : Can you repeat your name, Ms.

Ms. Uti : U T I

Aca : ok Ms, please wait a moment, I’ll check first

Ms.Uti : yes, please

Aca : okay Ms, thank you for waiting, yes, that’s right, we have a reservation in the name of
Ms. uti for 1 people with the Deluxe room type for 2 nights starting today, which is charged
Rp. 2,400,000 with payment via credit card. Is that true Mom?

Ms.Uti : yes, that’s true

Aca : OK, Ms, welcome to our hotel. Please sign this registration card

Ms.Uti : yes of course

Aca : the room has been paid for but we need 1,200,000 for the deposit, what method do you
want to pay, Ms.?

Ms. Uti : I paid with credit card. Here’s the card

Aca : Thank you, ma’am,. Can I see your identity card, Ms?

Ms.Uti : This is my identity card

Aca : OK, Ms. Your room on the 8th floor with room number 815 and this is your room key,
breakfast coupon for 2 people. is there anything else you want to ask?
Ms. Uti : For now, no, thank you

Aca : Do you need a bellboy to deliver and carry your things to your room?

Ms.Uti : yes, please

Aca : bellboy pleaseee, please take this Ms to her room, here’s the key

Ali : Are you ready to go to your room, Ms.?

Ms.Uti : yes

Ali : please, Ms. Thank you, ma’am. Have a nice day. If you need help, just contact the
receptionist.

Bellboy (Ali)

Aca: bellboy please

Ali: yes i am, good morning Ms, are you ready go to the room?

Ms.Uti : yes... i am

Aca : thank you for registration Ms uti, i hope you enjoy stay in our hotel, have a nice day

Ali: may i borrow your room key, Ms.Uti

Mis. Uti : oh... sure

Ali : certainly Ms, your room is located on the eighth floor, follow me please

Ms. Uti: sure

Ali: excuse me Ms, for your information, our reataurant is located on the first floor.Open 24
hours. We also have a gym, the gym is located on the second floor.If you want to exercise,
you can use our gym for free from 07.00 - 18.00 PM
Ms. Uti : allright

Ali: well Ms, this is your room

Ms. Uti: allright

Ali: before you entire the room, would you mind if i open the door and check your room
first?

Ms. Uti: no problem

Ali: well Ms, your room is ready.After you please.

Ms. Uti: thank you

(ali take the luggage and put in thw luggage rack)

Ali: this is your room key and guest card

Ms. Uti: allright

Ali: is the anything else?

Ms. uti: no, thank, all is clear

Ali: allright Ms, if you need any further assinstance, don't be hasitate to call us by dial
number two. I hope you have a pleasent stay with us Ms

Ms. Uti : thank you so much, this is for you (tip)

Ali: thank you so much Ms, have a nice day, good bye

Ms. Uti: bye

Restouran

Febi : Welcome to restouran . Do you have a reservation?

Ms Uti : Yes, the room number 815, uti.

Febi : Ah, yes, here you are. That was a party for one, correct?

Ms uti : Yes.

Febi : Right this way. Here’s the menu. I’ll return in a moment to take your order.

Febi : Are you ready to order, miss?

Ms Uti : Yes, I’ll have the sirloin steak.

Febi : How would you like that cooked?

Ms Uti : Medium rare, please.

Febi : You have a choice of potatoes. French fried, mashed, or baked.

Ms Uti : I’ll have the mashed potato.

Febi : Would you like that with butter or sour cream or both?

Ms Uti : With cream soup, please.

Febi : The vegetables today are corn on the cob, peas and carrots, or broccoli.

Ms Uti : I’ll take the broccoli.

Febi : And what would you like for dessert?

Ms Uti : What do you have?

Febi : We have mocca, strawberry, and chocolate pie, vanilla cake, rum raisin, blueberry, and
coconut ice cream.

Ms Uti : I’ll take the chocolate, please.

Febi : Would you care for something to drink?

Ms uti : I’ll take a large ice tea with my meal and a cup of black coffee with dessert.

Febi : Very good mam. Enjoy you meal.

Ms Uti : Thanks.

Complain

Ms. Uti : Sorry, I experienced several problems while staying at this hotel.

Aca : Sorry for the inconvenience. How can we help?

Ms.Uti : The air conditioner in my room is not working properly, can you check it?

Aca : Very sorry about this incident. We will immediately carry out an inspection and
provide an appropriate solution.
Ms.Uti : I hope this problem can be resolved soon
.
Aca : Sure, we will respond to this quickly. We apologize for the inconvenience you
experienced

Ms.uti : okey nevermind.

*Knocking on the door

Zaki : Hello, I'm from engineering, I'm here to check the air conditioning in your room, can I
check it now?

Ms.Uti : Yes, of coures.

*Check the problem

Zaki: everything has been fixed Ms if anything happens please call us back immediately

Ms. Uti : ok thnks

Check out

Ms. Uti: Good morning

Viona : Good morning Ms. How can I help you?

Ms.Uti: I want to check out now. This is they key of may room

Viona : Alrigth,May I know your room number Ms?

Ms.Uti : It's 815

Viona : Please wait a second, I will print your receipt

Ms.Uti: Okay

Viona : Ms.Uti,room booked from December 1 to December 3, 2023.Room number 815.Is

That correct ms?

Ms.Uti : Yes,that's correct

Viona : Miss, the total of your bill is Rp2.400.000,- (Two million four hundred thousand
rupiah) and after deducted of the deposit,the remaining amount Rp1.200.000,-(One million
two hundred thousand rupiah). Would you like to pay by cash or credit card Ms?

Ms.Uti : I pay by credit card

Viona : Alrigt Ms.Uti,can you sign here please? (bill of guest)

Ms.Uti : Of course

Viona : Thankyou Ms.Uti for choosing our hotel for you trip. We are hoping to see you here
again

Ms.Uti: Yes,sure.Thank you