BUTLER SERVICE

Butler: Good afternoon Miss Smith welcome to Prinsesa Hotel, I’m ____ your butler for today, may I carry your luggage?
Guest: Sure, thank you!
Butler: This way to the reception area for your registration.
Guest: (signs the registration form)
Butler: Are you done Miss Smith? May I know your room type? Can I have the key card please?
This way to the suite room/standard room, you will stay at the 7th floor, this way to the elevator. By the way
Miss Smith the hotel also provides travelers and guest with a well-equipped fitness center and outdoor pool and
swimming time starts at 6 in the morning until 10 in the evening.
Butler: (Knock 3x) Room Check (repeat 3x) (opens door wide & stays on the side and Let the guest come in first.)
Welcome to your suite/standard room. Please come in and have a sit. Where would you like me to place your luggage?
Guest: Just place it on top of my bed.
Butler: If you don’t mind Miss Smith, would like me to introduce the features of your room?
Guest: That would be nice.
Butler: By the way Miss Smith, your room is equipped with an individual controlled air-condition, a free wifi access, a
cable flat TV screen, a mini bar. You can consume it but that will be charge to your account. In front of you is your
complementary mineral water, coffee with cream and biscuit. On the side table is a telephone with phone directory. You
can make long distance call, but then again it will be charge to your account. Inside your bathroom is a shower stall with
hot and cold adjustment, bath tub and complete bathroom amenities. Then outside is your cabinet with 6 hangers. Is
there anything would you like to ask Miss Smith?
Guest: No more
Butler: would you like me to unpack your luggage?
Guest: Yes please
Butler: (unpacking the luggage) Inside your luggage has 10 items Miss Smith, 5 pants and 5 long sleeves. (while hanging
the items according to kind, size and color) I am done Miss Smith, is there anything else would you like me to do?
Guest: Yes, can you polish my shoes?
Butler: ok Miss Smith, I will be back soon, I’ll get some shoe polish
Guest: Ok
Butler: (knock 3x) butler service…
Guest: Come in
Butler: Good morning/afternoon Miss Smith, can I have you shoes? Which part of the shoes do you want me to polish?
Guest: The dusty part.
Butler: I will deliver you polished shoe Miss Smith, where do you want me to put this?
Guest: beside the cabinet
Butler: is there anything else you want me to do?
Guest: No more
Butler: Ok Miss Smith, if you need something or anything please don’t hesitate to call the housekeeping department.
Have a nice day and enjoy your stay at Prinsesa Hotel.
GUEST REQUEST
Telephone Ringing…
Housekeeper: Housekeeping Department, good morning, I’m _____ how may I help you?
Guest: I would like to request additional pillow and 1 blanket then 1 liter of distilled/mineral water.
Housekeeper: Ok, can I have your name and your room number?
Guest: I’m Ms. Smith, from room 707.
Housekeeper: (repeat the request/order) Alright Ms. Smith, from room 707, you have requested for 1 pillow, 1 blanket
and 1-liter mineral water. Did I hear you correctly Miss Smith? The mineral water would cost 100 Miss Smith, would you
like to pay in cash or charge it to your account?
Guest: Charge it to my account.
Housekeeper: Do you have some additional request Miss Smith?
Guest: Please add one toothpaste
Housekeeper: Again, Miss Smith you requested for 1 pillow, 1 blanket, 1-liter mineral water and toothpaste. When do
you like me to deliver your request Miss Smith?
Guest: ASAP (As Soon As Possible)
Housekeeper: Ok Miss Smith your request will be delivered ASAP. Thank you for calling housekeeping department, have
a nice day!
DELIVERY REQUEST
Housekeeper: (knock 3x) Housekeeping… May I come in?
Guest: Yes come in!
Housekeeper: Good afternoon Miss Smith, I’m _________ and I’m here to deliver your request. Alright Miss Smith you
requested: 1 pillow, 1 blanket, 1 liter mineral water and toothpaste. Where would you like me to put this Miss Smith?
Guest: On top of the table
Housekeeper: Is there anything else you want me to do Miss Smith?
Guest: No more
Housekeeper: Can you sign here Miss Smith for the charge of your mineral water and acknowledgement that you
receive your request.
Guest: Ok
Housekeeper: Thank you Miss Smith and enjoy your stay.
VALET SERVICE
Valet: (Knock (3x) Valet Service…) )Repeat 3x) Good Afternoon Miss Smith I’m _______, I’m here to deliver your
laundered items and ironed items, may I come in?
Guest: Yes, com in!
Valet: By the way Miss Smith, you have here 1 Polo and 1 pants which I pressed and 1 t-shirt which I laundered, where
would you like me to put this Miss Smith?
Guest: Inside the cabinet.
Valet: Ok Miss Smith I’m done! Is there anything else would you like me to do?
Guest: no more
Valet: ok Miss Smith if you need something don’t hesitate to call the housekeeping department. Thank you and have a
nice day!
PACKING THE LUGGAGE
Butler: (knock 3x) butler service… (repeat 3x)
Guest: (opens the door) yes?
Butler: Good morning Miss Smith, I’m _____________ your butler for today, is there anything I can help you?
Guest: Please pack my things for I have to leave early for my flight today.
Butler: Yes Miss Smith. (Packed the luggage – all buttons close, folded neatly and arranged dark colored items placed at
bottom and, light colored items on top). I’m done packing the luggage Miss Smith and you have 10 items in your bag.
Will you be leaving now Miss Smith?
Guest: Yes, I’m ready to leave
Butler: Can you wait for a while Miss Smith, I will just check if you left something. I have checked and nothing is left Miss
Smith. I’ll help you carry the luggage outside. This way to the front desk.
OPTIONAL
Guest: Would you please pay my bill to the front desk?
Butler: Alright Miss Smith. I received _________, kindly wait for your receipt, can I have the room key Miss Smith?
Here’s your receipt and your change Miss Smith. Are you ready to leave Miss Smith? Shall we go?
OUTSIDE THE HOTEL
Butler: Would like me to call a taxi Miss Smith?
Guest: Yes Please
Butler: (with a taxi) where would you like me to put your luggage Miss Smith?
Guest: At the back compartment please.
Butler: Alright Miss Smith, your luggage is already at the compartment. Thank you for staying at Prinsesa Hotel Miss
Smith. Have a safe flight and God bless!