MINDTECHS INSTITUTE OF TECHNOLOGY, INC.

Mobile No. 09502610925-09357806510 / Email: Mindtechs_world@yahoo.com Telefax No. (082)655-0423

Sec Registration No. CN201131962
Seminary Drive, Tagum City

VALET /BUTLER SCRIPT

HOUSEKEEPING NCII

@ The LOBBY

Valet Attendant: Good morning Ma’am/Sir! Welcome to Mindtechs Hotel. I’m__________ your butler for
today. I’ll be assisting you from this moment on until your departure.

Guest: Good Morning! Thank You!

Valet Attendant: Is that your luggage Sir/ Ma’am?

Guest: Yes

Valet Attendant: So, you only have 2 luggage’s right? (Guest: Yes) Are there any breakable items inside
your luggage?

Guest: None

Valet Attendant: can I carry your luggage now Sir/Ma’am?

Guest: Yes please.

Valet attendant: Ok, Sir/Ma’am this way please. We’re now in the lobby, please take a seat for a while
Sir/Ma’am. Would you like to have some drinks? Like Juice? Coffee? or Tea?

Guest: Yes please! Juice would be better. Thank you.

Valet Attendant: Orange Juice or Pineapple Juice?

Guest: Orange Juice will do. Thank you.

Valet Attendant: Alright Ma’am/Sir, Please wait for a while. I’ll just take your order.

Guest: Ok..

Valet Attendant: Thank you for waiting ma’am/Sir, here’s your Orange Juice.

Guest: Thank You!

Valet Attendant: You’re welcome ma’am/sir, just give me a minute and I’ll process your room reservation.
May I borrow your valid I.D for a while?

Guest: Right, not a problem. Here.. Thank you.

@ the RECEPTION

Valet Attendant: Good Morning! Mr./Mrs. Reyes has arrived. Can I have his/her registration form? Here’s
his/her passport.

Receptionist: Alright. Just a second. (turn around) Here’s his/her registration form please let him/her
sign here and the room number is here along with the key.

Valet Attendant: Alright. Thank you so much, I’ll return this back to you later as soon as he/she sign it.

Receptionist: Yes, please. thank you.

Valet Attendant: You’re Welcome.

 MINDTECHS INSTITUTE OF TECHNOLOGY, INC.
Mobile No. 09502610925-09357806510 / Email: Mindtechs_world@yahoo.com Telefax No. (082)655-0423
Sec Registration No. CN201131962
Seminary Drive, Tagum City

@ the LOBBY

Valet Attendant: Thank you for waiting Sir/Ma’am. Here’s your passport. Can I ask your signature here
please?

Guest: Sure.

Valet Attendant: And here’s your Room key sir/ma’am with your room number in it, it’s in room 102 at
the second floor. Shall we go now?

Guest: Yes Please. Thank you.

Valet Attendant: This way to the elevator. Please watch your step.

@ the ELEVATOR

Valet Attendant: How was your flight sir/ma’am?

Guest: I was so exhausted. I’m really tired!

Valet Attendant: It’s ok sir, we’re almost in your room. Can I borrow your Key please?

Guest: Yeah, sure.

Valet Attendant: Thank you. Can I check your room first?

Guest: Yes, you may.

Valet Attendant: Sir/Ma’am, your room is ready. You may come-in.

INSIDE THE ROOM

Valet Attendant: Alright sir, this is your Executive Room. Fully air conditioned with flat screen TV, DVD,
you have your mini bar on that side. The toilet is over there, and your safety deposit box is on this
side, you can place all your valuable items inside just ask to the front desk about the code. Just
dial 111.

Guest: Ok.. thank you.

Valet Attendant: Would you like me to unpack your luggage Sir/Ma’am?

Guest: Yes Please.

Valet Attendant: (Unpacking- from smallest to the biggest) (Female: Ok ma’am, you have 2 long gowns
the red and blue color, 2 high heels shoes, and 2 sets of swimming attire. Are these all correct
ma’am?) (Male: Ok sir, you have one set of tuxedo, 1 barong and 1 trouser, 2 pair of shoes and you
have 1 Rado Watch. Are these all correct sir?)

Guest: That’s right. Thank you.

Valet Attendant: Alright sir/ma’am, I believe you have a party to attend tomorrow, which dress/suit
would you like me to prepare? (female: The red or the blue one?) (male: The tuxedo or the barong
one?)

Guest: The red dress/tuxedo please..

Valet Attendant: Ok sir/ma’am.. How about your shoes? Which shoes/sandals would you like me to
polish? (female: The stiletto or the gucci high heels?) (male: The leather or the gamosa shoes?)

Guest: (female: It’s the red gucci high heels please.) (male: The leather shoes please.)
 MINDTECHS INSTITUTE OF TECHNOLOGY, INC.
Mobile No. 09502610925-09357806510 / Email: Mindtechs_world@yahoo.com Telefax No. (082)655-0423
Sec Registration No. CN201131962
Seminary Drive, Tagum City

Valet Attendant: I will sir/ma’am. How about your dinner tonight? Where would you like me to prepare
it? It’s in the restaurant? Or in your room?

Guest: Just here in my room.

Valet Attendant: Ok sir/ma’am, you have your menu at the top of your lamp table. What time would you
like me to deliver your dinner?

Guest: Around 7o’clock?

Valet Attendant: Not a problem sir/ma’am, I will be here at exactly 7o’clock to deliver your dinner, just
give me a ring for your set of choices. Here’s my contact number, you can reach me anytime from
9:00 in the morning until 8:00 in the evening. Is there anything you want me to do now
sir/ma’am?

Guest: Not this time. I need to take a rest for a while. Thank you.

Valet Attendant: Alright sir/ma’am I will leave you at the moment, take a rest and I’ll see you later.

Guest: Alright. Thank you.

Velet Attendant: You’re welcome ma’am/sir, have a wonderful stay.

PICKING UP LAUNDRY

Laundry Attendant: (Knock in a max. of 3 times, 2 seconds interval)

Laundry Service!

Guest: (Open the door) Come in!

Laundry Attendant: Good morning Ma’am! I am here to pick up your soiled laundry items.

Guest: Sure, it’s there on the laundry bag with my laundry list.

Laundry Attendant: Ok ma’am, you have 1 long sleeves, 1 shirt, and 1 black pants. Is that right ma’am?

Guest: Yes, thank you.

Laundry Attendant: Ok ma’am. What time would you like me to deliver your fresh laundry?

Guest: At exactly 3:50 in the afternoon.

Laundry Attendant: Noted ma’am. Is there anything you want ma’am?

Guest: I guess that’s all for now. Thank you.

DELIVERED LAUNDRY

Laundry Attendant: (Knock in a max. of 3 times, 2 seconds interval)

Laundry Service! (3 times)

Guest: Please Come In!

Laundry Attendant: Good Morning Ma’am! I am here to deliver your fresh laundry. I have here your 1
long sleeves, 1 shirt and 1 pants. Where would you like me to place your clothes Ma’am? Inside
your closet or at the top of your bed?

Guest: In my bed please. Thank you.

 MINDTECHS INSTITUTE OF TECHNOLOGY, INC.
Mobile No. 09502610925-09357806510 / Email: Mindtechs_world@yahoo.com Telefax No. (082)655-0423
Sec Registration No. CN201131962
Seminary Drive, Tagum City

Laundry Attendant: Alright ma’am, I already place your clothes at the top of your bed. Here is now your
bill ma’am, it’s only P550 pesos. How would you like to settle your bill ma’am? Is it cash? Credit
card? Or Room charge?

Guest: Charge it to my room please.

Laundry Attendant: Alright ma’am, can I have your signature please?

Guest: Ok, here. Thank you.

Laundry Attendant: You’re welcome ma’am. Have a nice day.

CHECKING OUT TIME

Valet Attendant: Knock 3 times, 2 seconds interval)

Valet Service! (3 times)

Valet Attendant: Good afternoon sir/ma’am. I believe you are ready to check-out now?

Guest: Yes. That’s right. Come-in.

Valet Attendant: Thank you sir/ma’am. Here’s your bill sir/ma’am, kindly double check please. Can I
pack your things now ma’am/sir?

Guest: Yes please.

Valet Attendant: How was your stay sir/ma’am? Did everything’s great?

Guest: Yes. I had a wonderful and unforgettable stay here. And I would like to thank you for always being
there.

Valet Attendant: It’s my honor and pleasure to serve you sir/ma’am. By the way ma’am/sir, how would
you like to settle your bill? Is it cash or credit card?

Guest: Credit card please.

Valet Attendant: Can I borrow your credit card for a while?

Guest: Yes, here it is!

Valet Attendant: Thank you ma’am/sir. You may seat here for a while, and wait for me in 15mins. as I
process your check-out.

Guest: Ok, thank you.

Valet Attendant: (Knock the door) Hi ma’am/sir, your check-out was already done. Can I have your
signature here please..? Thank you. Here’s your Credit card sir/ma’am. Are you ready to go down
now?

Guest: Yes I do.

Valet Attendant: Alright, this way ma’am/sir.

Guest: Thank you.

Valet Attendant: Ok ma’am/sir, your car is waiting outside. I’ll just put your luggage’s at the
compartment. Alright ma’am/sir, thank you once again. We’re looking forward to see you on your
next visit. Have a safe travel.
MINDTECHS INSTITUTE OF TECHNOLOGY, INC.
Mobile No. 09502610925-09357806510 / Email: Mindtechs_world@yahoo.com Telefax No. (082)655-0423
Sec Registration No. CN201131962
Seminary Drive, Tagum City