HANDLING RESERVATION CALL

MABUHAY, I AM PEARLY KAYE DE GUZMAN A HOTEL AND RESTAUARANT

MANAGEMENT STUDENT OF ISABELA COLLEGE OF ARTS AND TECHNOLOGY.
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R: GOOD MORNING ZED HOTEL ISABELA. RESERVATION! THIS IS PEARLY SPEAKING.

HOW CAN I HELP YOU?

G: YES, I’D LIKE TO RESERVE A ROOM FOR TWO PLEASE

R: BEFORE WE PROCEED TO THE RESERVATION PROCESS, MAY I KNOW WHO IS ON

THE LINE.

G: I AM NELLY AQUINO
R: COULD YOU SPELL YOUR FIRST NAME FOR ME, PLEASE?

G: SURE. N-E-L-L-Y

R: THANK YOU FOR THAT INFORMATION MS. AQUINO. MAY I KNOW WHICH DATE
WOULD YOU LIKE TO MAKR YOUR RESERVATION

G: I AM PLANNING TO VISIT ISABELA ON 25TH UNTIL 27TH OF APRIL. DO YOU HAVE ANY
VACANCIES?
R: YES, WE HAVE A SEVERAL ROOMS AVAILABLE FOR THAT PARTICULAR DAYS. MAY I
KNOW WHAT TYPE OF ROOMS MS.AQUINO YOU WOULD LIKE TO STAY?

G: DO YOU HAVE ANY PREMIER ROOMS?

R: I’M SORRY TO INFORM YOU MS.AQUINO BUT ALL OUR PREMIER ROOMS HAVE
BEEN BOOKED ON THE 25TH OF APRIL. HOW ABOUT A DELUXE ROOM INSTEAD? WE
CAN TRANSFER YOU ONCE THERE IS AVAILABILITY

G: UH, OKAY, THAT IS FINE

R: PERHAPS YOU DIDN’T KNOW THAT WE HAVE NEW RATES. DO YOU FIND THAT
ACCEPTABLE MS. AQUINO

G: PLEASE TELL ME THE PRICE, SO I CAN MAKE A DECISION

R: FOR A DELUXE ROOM WE HAVE IT AT PHP 6,405 MS.AQUINO PER ROOM PER
NIGHT.

G: THAT’S A REASONABLE PRICE

R: NOW, AS FOR THE ROOM, MS.AQUINO, DO YOU PREFER SMOKING OR NON
SMOKING?

G: DEFINITELY NON SMOKING. I CANT HANDLE THAT SMELL!

R: NONSMOKING, NOW IS A QUEEN SIZED BED OKAY?

G: A QUEEN SIZE GREAT.!

R: NOW, WOULD YOU PREFER TO HAVE A ROOM WITH THE VIEW OF THE CITY?

G: IF THE TYPE OF ROOM IS AVAILABLE, I WOULD LOVE TO HAVE THE VIEW OF THE
CITY.

R: GREAT! WOULD YOU LIKE TO CONFIRM YOUR RESERVATION MS.AQUINO

G: YES! I WOULD LIKE TO CONFIRM THE RESERVATION.

R: CAN I HAVE THE NAME OF THE PERSONS WHO WILL BE STAYING MS.AQUINO?

G: MR AND MS ALEJANDRE

R: OK. ONE MORE SECOND, MS. AQUINO, YOUR RESERVATION IS NOW VERIFIED. SO
ALL I NEED TO KNOW IS YOUR PHONE NUMBER?

G: IT’S 0956-5539-472

R: LET ME REPEAT THAT 0956-5539-472. OK MS.AQUINO HOW WILL THE BILL

SETTLED?

G: DO YOU ACCEPT PAYMENTS VIA CREDIT CARD?

R: YES MS.AQUINO. NOW I’LL NEDD YOUR CREDIT CARD INFORMATION TO RESERVE
THE ROOM FOR YOU?WHAT TYPE OF CARD IS IT?

G: VISA, THE NUMBER 1-2-3-4-5-6-7-8-9

R: AND WHAT IS THE NAME OF THE CARD HOLDER?

G: NELLY AQUINO

R: ALRIGHT MS.AQUINO YOUR RESERVATION HAS BEEN MADE FOR THE 25 TH UNTIL
27TH OF APRIL. FOR A DELUXE ROOM WITH A QUEEN SIZED BED AND OF COURSE WITH
A VIEW OF THE CITY. YOUR BILLS WILL BE SETTLE VIA VISA, AMOUNTING TO PHP
12,810. CHECK IN IS AT 2 O’CLOCK. IS THAT CORRECT MS.AQUINO?

G: YES, THAT’S ALL CORRECT

R: WE WISH TO INFORM YOU ABOUT OUR 6 O’CLOCK POLICY . PLEASE BE ADVISE THAT
YOU HAVE TO CHECK IN NOT LATER THAN 6PM. OTHERWISE THE HOTEL RESERVES THE
RIGHT TO GIVE THE ROOM TO WAITLISTED CLIENTS

G: NOTED! THANK YOU FOR INFORMING ME.

R: MY PLEASURE. IS THERE ANYTHING I CAN DO FOR YOU M. AQUINO?

G: NO. THANK YOU, THAT WOULD BE ALL.

R: THANK YOU MS. AQUINO FOR CALLING. WE’LL SEE YOU IN APRIL. HAVE A NICE DAY.