BOOKING SCRIPTS

Reservation Staff (R): Good morning. JASA Hotel and Restaurant: This is Angel speaking. How may I help you?

Client (C): Hi, good morning. I’d like to book a room for the last weekend of November. Do you have any vacancies?

(R): Yes, ma’am. We have rooms available on that particular weekend. What is the exact date of your arrival?

(C): That will be on the 29th.

(R): How long will you be staying?

(C): I’ll be staying for five (5) nights.

(R): How many people in the reservation for?

(C): This will be for four (4).

(R): What room type do you prefer, a double-double room of family?

(C): A double-double room, please.

(R): Alright. We have a room with a view of the ocean that I think would be perfect for your stay. Would you want to
have it for you?

(C): If that type of room is available, I would love to have an ocean view. What’s the rate for the room?

(R): That is ₱ 4,999.00 per night. What name will the reservation be listed under?

(C): Raine Lynn Dizon.

(R): Could you spell your last name for me, please?

(C): Sure. That is D-I-Z-O-N.

(R): Let me repeat that. It is D for Dance, I for Ice cream, Z for Zebra, O for Orange, and N for Night.

(C): Precisely correct.

(R): Great! Is there a phone number where you can be contacted?

(C): Yes. My mobile number is 09132982045.

(R): Thank you. May I have your credit card information to reserve the room for you? What type of card is it?

(C): Visa. The number is 5126-2222-3333-5555.

(R): What is the name of the cardholder?

(C): Raine Lynn Dizon.

(R): The explanation date, please.

(C): August 2024.

(R): Alright, Mrs. Dizon. Your reservation has been made for the 29 th of November for a room with a double-double
bed and view of the ocean. Check-in is at 1’ oclock. If you have any other questions, please do not hesitate to call us.

(C): Great! Thank you so much.

(R): My pleasure. We’ll see you in November, Mrs. Dizon. Have a nice day.