B9 Questions

1. Define Work-related stress.

2. List five adverse effects of work-related stress to organisations.

3. List the physical symptoms of work-related stress.

4. Explain why it is important for managers to have an understanding of stress when

carrying out risk assessments.

5. List what should be included in the action plan for step 4 of the risk assessment for
work-related stress.

6. With reference to the Management Standards, identify what should be happening to

support employees within the organisation.

7. List the typical triggers of stress.

8. Outline the six primary sources of stress at work covered by The Management
Standards.

9. Explain why culture has been removed from the Manager’s Guide.

10. Explain how the management standards can help employers in meeting their legal
obligations.

11. Outline the two potentially stressful areas associated with a person’s role in an
organisation:

i)Role Conflict
ii)Role ambiguity

12. Identify the most quoted cause of work-related stress.

13. Outline the demands that can be placed on an individual that can cause work-place
stress.

14. Outline the two different types of work overload.

15. Outline the major functions of the kidneys.

16. With reference to the Management Standards define `control’.

17. Outline the types of data that can be used to identify a stress problem in the
workplace:
(i) Quantitative
(ii) Qualitative
18. List the three possible forms a stress claim is likely to take.

19. Identify what must be proven in order for a stress claim to succeed.

20. List the factors that can affect a person’s blood alcohol concentration.

21. Define `alcohol’.

22. With reference to alcohol consumption, explain what is meant by `daily

benchmarks’.

23. List the various ways companies can use screening and testing as a way of
controlling alcohol problems.

24. Explain what is meant by the ‘chain of custody procedure’ when testing urine for
substances.

25. Define ‘neuroadaptation’.

26. Identify the features of a confirmatory breathalyser.

27. Define workplace violence.

28. Identify the occupational groups most at risk from workplace violence.

29. Outline a package of measures that could be implemented by a housing

department to reduce the number of violent incidents to front line staff.

30. Outline the three major categories of liver damage from alcohol ingestion.