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The Problem Statement: The ACME Company pays its suppliers on average in 31.5 days.
When the process goal of paying suppliers in 30 days is not met, ACME must pay a penalty
of 5% on the invoice, costing them in excess of $600,000 per year.
The Goal: Reduce the $600,000 in future penalties by reducing the time it takes to pay
suppliers, so that 100% of all suppliers are paid on time, within 30 days every month.
1. Review the data collected by the team. Discuss the current situation and in words
describe how the process is performing.
2. Generate theories as to what you think is wrong with this process?
3. Decide what must be done to this process in order to pay all suppliers within the 30
days.
Sample Sample Sample Sample Sample Sample Average
Subgroup 1 2 3 4 5 X Range
1 35 20 45 31 28 31.8 25
2 37 40 25 33 40 35 15
3 30 40 28 36 25 31.8 15
4 25 15 30 39 31 28 24
5 25 20 32 40 37 30.8 20
6 15 22 28 32 40 27.4 25
7 37 35 30 27 38 33.4 11
8 18 25 34 21 37 27 19
9 40 19 32 27 37 31 21
10 8 17 39 40 31 27 32
11 27 32 37 40 29 33 13
12 40 37 39 37 31 36.8 9
13 29 38 36 40 30 34.6 11
14 29 37 7 40 31 28.8 33
15 25 37 42 17 24 29 25
16 40 33 27 38 34 34.4 13
17 10 27 38 40 34 29.8 30
18 40 27 38 33 39 35.4 13
19 39 40 40 25 38 36.4 15
20 40 39 35 37 30 36.2 10
21 40 38 33 32 30 34.6 10
22 30 27 32 30 11 26 21
23 8 35 38 40 29 30 32
24 40 30 17 25 29 28.2 3023Minutes
25 25 39 33 36 17 30 22