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Greetings!
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 The Social-Self
Interpersonal /
Human Relation
Skills
WHAT IS
INTERPERSONAL RELATIONSHIP (IR)?

It varies in different levels of

intimacy and sharing, implying
the discovery of the common
ground and may be centered
around something shared in
common.

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WHAT ARE
INTERPERSONAL SKILLS?
A set of behaviors which allow you
to communicate effectively and
unambiguously in a face-to- face
setting. They can also be thought of
as behaviors which assist progress
towards achieving an objective.

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Six Interpersonal Skills:
Analyzing the Situation
Establishing a Realistic Objective
Selecting Appropriate Ways of Behaving
Controlling your Behavior
Shaping other People's Behavior
Monitoring our Own and Others' Behavior

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 6 Success Elements in
Relationships
It takes a combination of the following to
succeed in your career and life:
Self-awareness
Self-confidence
Positive personal impact
Outstanding performance
Interpersonal competence
Communication skills

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Self-Awareness

Self-
Awareness

Blind Spot
Self-
Regulation

Blind Spot
Interpersonal
Effectives

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 Self-
Confidence:
Sureness about one’s self-worth and capabilities

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Positive Personal Impact
Positive Personal Impact:
bringing up self-motivation
Personal impact is about
other things apart from
your looks of course.
Improving the things you
look upon defining
yourself.
We make impact on others
through our opinions, the
amount we contribute, the
sound of our voice, the
effect of our silence, the
expressions we use.
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Positive Personal Impact
Do you know how other peoples see you? When
you leave a meeting or end a conversation, what
impression do you leave behind? What picture do
other people have of you? How do you think they
perceive you?
Personal impact is about other things apart from
your looks of course. Improving your posture,
knowing how to shake hands properly, having good
manners, not fidgeting and controlling your nerves in
meetings, looking friendly and confident.

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Outstanding
Performance:
“What ever you do it to
the best of your ability.”

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INTERPERSONAL GOOD
COMPETENCE INTERPERONAL
SKILLS

It focuses on a person’s ability to

interact with others and with the
greater community. It includes ability to
foster and maintain healthy, mutually
beneficial relationships with others, and
the capacity for interdependence and
collaboration.

INTERPERSONAL
COMPETENCE

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3-Factor Model of
Interpersonal Competence
Interpersonally competent people:

• are self-aware. They use this awareness to better understand

others and to adapt their behavior accordingly.
A

• build and nurture strong, lasting, mutually beneficial

relationships.
B

• can resolve conflict in a positive manner.

C
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 Initiating
Initiating
relationships.
Relationships

Managing
Managing Self-
Interpersonal
interpersonal Self-disclosure.
conflicts. disclosure
Conflicts

Five
Asserting
Dimensions of
Providing
Asserting
Displeasure
displeasure with
Providing
Emotional
emotional Interpersonal
with
others'others'
actions. support.
action Support Competence14
Communication Skills
Interpersonal communication can mean the ability to
relate to people in written as well as verbal
communication.  This type of communication can
occur in both a one-on-one and a group setting.  This
also means being able to handle different people in
different situations, and making people feel at ease. 

• active listening,
• giving and receiving criticism,
• dealing with different personality types, and
• non-verbal communication.

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Interpersonal Communications
Most people want to be understood and accepted more than
anything else in the world.
×Knowing this is the first step toward good communication.

Good communication has two basic components:

×You listen to and acknowledge other people's
thoughts and feelings: Rather than showing that you
only care about broadcasting your feelings and
insisting that others agree with you, you encourage
others to express what they are thinking and feeling.
You listen and try to understand.
×You express your own thoughts and feelings openly and
directly: If you only listen to what other people are thinking or
feeling and you don't express your own thoughts or feelings,
you end up feeling shortchanged or "dumped on." 16
Four Communication Styles
Passive-aggressive is a combination of the
Passive involves the inability or
first two styles - they avoid confrontations
unwillingness to express thoughts and
(passive), but will be manipulative to get
feelings. Passive people will do something
what they want (aggressive). They will
they don't want to do or make up an excuse
sometimes use facial expressions that don't
rather than say how they feel.
match how they feel, i.e. smiling when angry.

Aggressive involves overreaction, blaming Assertive involves standing up for oneself.

and criticizing. Aggressive people try to get Assertive people will say what they think
their way through bullying, intimidating or and stand up for their beliefs without
even physical violence. They do not or will hurting others.
not consider the rights of others.

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Assertiveness vs. Aggressiveness
Assertiveness,, or confrontation, means taking the initiative or first steps
to deal with a problem in a constructive, self-protective manner.
Assertiveness attacks the problem, not the person.
Aggressiveness attacks the other person rather than the problem. It is a
destructive desire to dominate another person or to force a position or
viewpoint on another person; it starts fights or quarrels.

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 What is
Conflict?
Conflict occurs in situations in which there is
opposition. Opposition occurs when a solution
cannot be found in a disagreement.
It is a disagreement through which the parties
involved perceive a threat to their needs, well-
being, interests or concerns.
Perceive a threat can be physical, emotional,
power, status, intellectual, etc.
It is healthy and a normal part of any human
relationship.

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Conflict
Resolution
|Conflict resolution
involves identifying areas
of agreement and areas of
compromise so that a
solution to the
disagreement or conflict
occurs.|

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Five Methods to Handle
Conflict:
Running away
Being Obliging to the Other Party
Defeating the Other Party
Winning a Little/ Losing a Little
Co-operating

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Resolving conflict is an art of
communication, Use Interpersonal
Communication skills:
×I-statements help you express the way you feel and
what you want with great clarity.
×A respectful tone of voice conveys that you are taking
others seriously and that you also expect to be taken
seriously.
×Eye contact is vital for good communication. Eye is the
window of our soul.
×Appropriate body language encourages conversation.
×Clear, organized ideas help you accurately and
honestly describe your feelings and contribute to
conversations and to decisions that need to be made.
Good communicators are also specific.
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1. Make sure that you remain calm at all
times.

2. Speak with a non-provoking tone of

voice; quietly, slowly, and calmly.

3. Listen to the other person carefully

without interrupting them.

4. Respect the other person when

voicing your own opinion or point of

5.
view.

Let the other person know that you

Tips for Resolving
understand them fully by asking
questions pertaining to his or her Conflicts
understanding and repeating what
the person is saying.

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6. Use humor if possible.

7. Empathy: try placing yourself in the

other person's shoes.

8. Try not to be judgmental. Do not do

anything to embarrass the other
person. Do not accuse the other
person of anything. Also, do not
punish or scold them.

9. Make sure that your posture and body

language are non-threatening. Tips for Resolving
10. Do not talk with the other person in
front of a group of people. Go into an Conflicts
office or some other place to discuss
the situation.

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11. Be simple, clear and direct on what
you say.

12. Do not take anything the other person

says personally when someone is
angry, because they probably do not
mean it.

13. Secure yourself just in case the other

person becomes very hostile.
14. Do not rush.

15. Let the other person know that you do

not want to fight, but that you want
to resolve the situation in a friendly
Tips for Resolving
manner.
Conflicts
16. Make sure that you apologize for
anything you may have said or done
to offend them.
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Thanks!
Any questions?
Batoy
Malabuyoc
Munoz
Reyes
Sarmiento

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