at a g l a n c e

Twilio–powering Twilio by the numbers

the disruptors • Founded in 2008

We are a cloud communications platform that enables • IPO in June 2016 (TWLO)
companies to build, scale, and operate any communications • $650.1 M in revenue in 2018
experience. Twilio has democratized channels such as • 20+ global offices
voice, text, chat, video, and email by virtualizing the world’s
• 2600+ employees
communications infrastructure through APIs that are
• 7 million registered developer accounts
simple enough for any developer to use, yet robust enough
• 172,000+ customers in 100+ countries
to power the world’s most demanding applications.
• 2,000+ nonprofit customers

• 600 billion annualized interactions per year

“There is nothing like Flex on the market—we have complete

control over every decision when building and can truly
own our customer experience.”
Jaime Gilliam-Swartz
LYFT—Vice President of Customer Experience Operations

Customers
Platform benefits Use cases
Pay-As-You-Go: Only pay for what you use. Never worry about capacity
planning, carrier contracts or hardware upgrades ever again.
Contact Center

Omnichannel: One platform for every channel enables the best experience Marketing Campaigns
for customers across every digital touchpoint. Alerts and Notifications
Account Security
Global reach: Low latency media routing and a global infrastructure with local
Account Verification
phone numbers and features creates the best experience wherever your
customers are. Mobile Workforce
IVR
Trust, performance, reliability: Rely on the platform that reports 99.999% API
Masked Phone Numbers
uptime, has achieved its ISO2007 certification and is GDPR compliant.
Call Tracking
Comprehensive developer tools: A range of best-in-class developer tools IoT
and helper libraries means you get to production quickly. Payments

The Twilio customer engagement platform

S O LU T I O N S

Twilio Flex Marketing Campaigns

RUNTIME

IDENTITY INTELLIGENCE O R C H E S T R AT I O N
Functions

Authy Verify Lookup Autopilot Conversations TaskRouter Studio

Assets

Debugger
CHANNEL APIS

Facebook
SMS Voice Email Video Chat WhatsApp Line CLI
Messenger

SDKs

S U P E R N E T WO R K

Phone Numbers Short Codes Interconnect SIP IoT SIM

Twilio powers the future of business communications, enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. We take care of the messy telecom
hardware and expose a globally available cloud API that developers can interact with to build intelligent and complex communications systems.