10

"’ ”K mm phoning afiout the house 14

“ A £tor do I a tlcket7 l8

” 9’ou sboold go to ttte pofioe 26

6 ua«e you got a besdacbet
" Eton aboat a boatet7 34
38
42
46
50

52
56
60

64
QnBt19 u›«io•a• ‹a u›• ••b»•i 68
Oe@16 wbat are yo • o‹›azet 72

78
82
8Z
/iggong1g4 uaie»np i°taenem 84
Q latching women 85
87

88
 ITi6lte 611/ 6flSWet iF\VitdtIOf1S
Slam conversatinns
a take |›an i ’small talk' conv.ersalions

Wvingavv kom
the houae

How do I buy a Transpori o understand \iJtormation about public transport

e ask lur Havel inlcrmation
a check yniJr understanding. of inf‹›rmatinn

a make suggestions
a understand descriptions of tood and meals
a talk about what you ate in a restaLirant

a sgeñ k without repeating unne.cessary wards

a understand infnrmntion about personal details and
events
a give gen”eraI an”d detailed Jescripfions

oa
a understand medicine instructions
• give tnstrtJctiun”s and advice
• explain what snmeihing is

a ask dbout different kinds of accâ intnodation

a understand information about accommodation
n dcsribe rooms and objects

a shnw you understand what someone is saying and that

you arc inlerened
a talk about what,you want and would like to dc
o b‹›nk an actively at, a Tourist Information Centre
 Mapoltbebook

Unit
ntuober Titte Topic How to ...
TevoTng abrnuH

10 The wenrher Is .A n€vvlSlOp o understand a news story

e alk abox change
e ge yer n/ninn

Hosting overseas e understand people's names and roles

visuals o explain and understand schedules
o tnlk abnut and understand future plans

Workplace o understand conversations about tasks in the wo place

discussions o talk abouf whether tasks are completed nr
not e give and understand feedback

Organizing an o undemandineuuctonsin a vuicema?mtage

event at work oaskpeopeatmmitodoTiugs
o compaevo Kings

You need a Td1ks dnd o understand detal! in a

budpet seminars seminar a p an and give a m
mar e ask questions about a
seminar

First day at o understand activites in a hmetable

school o offer cho

o understand advice on how to improve English

Study abits an
 . . . .. . .g

L @O to Useful language p. 78

'

2 I, Brian tells you about Mark‘s party. He

has got some of the information wrong. Read
what Brian says, then listen again and correct
his mistakes. The first mistake is corrected for
you.

Ie

3 €. Listen to Brian telling you about Mark’s

party. He now has the correct information.
Check your answers.
 Not everyone accepted Markb invitation. Look
at what they said and underline their reasons
for not going to the party.
When you say no to an
1 Look at the aud/oscript on page 88. Is the That sounds good but I’m inviation, it is important
aftaid
party the first thing Mark talks about7 to explain why you can’t
YES/NO go. It is also polite to say
something positive first,
Mark and Brian use the expressions below.I’d really like to but I work on Saturday evenings.
e.g That sounds good
Put them In the order they say them. but ... or I’d reolI¿ like to
a Do you want me to bring anything? but ...
_ b What day?
.. . c Actually the reason I’m ringing Ts because its 1 Listen to this qu on.
my birthday next week. ” What day?
d What time?
e I was wondering if you wanted to come.
f That sounds good. What sound is missing?Tick one of the sounds below.
/w/ Ed Ill 0 la I¿j
Which expression explains why Mark is
2 Why is the missing sound not prortounced7 Tick a,
b or c.
a This is a natural way of linking words in
Which expression is an invitation? Which sentences when speaking English. @
expression is a reply to an invitation7 b Brian can’t pronounce the words correcdy.
Write them below.
3 Listen to the question again and prachse saying
it. What day?
”””” ”" 4 Listen to these sentences and the practise
saying them. Remember the underlined ill sounds at
the end of the words are not pronounced.
a Do you want me to bring
anything? b Whd. time7
Now look at thesa expressions and put them in c That sounds good.
the table above.
Do you want to come? Would you like to
come?

That'd be nice. fd|oveto,

Which two of the expressions below (a—e) do
Brian and Mark use at the beginning of the
conversation? W'nte B•j1 j next to them.
Look at the invitations In the table above.
Which three expressions do they use at the end of the
They ara all polits but some are more pot"rte.
Put them in order of politeness: ’I = most conversatio n? Write EN nextlo them.
polite, 3 = less polite. a Hello, Bfian speaki
b See you Orl Saturday.
c Hi Brian. It’s Mark
her See
e Bye 1or now.
Note: You can also say 7hfi aAfozt instead of if's Mark
here.
 ” 1 How do you Iznow Mazbt

9C Cover the conversation in Exercise 8.

8 P Mark telephones you about his You are a friend of Brian’s and you phone
him to invite him to your birthday party.
party. First read what Brian says and think about
what you will say. Speak after Brian.
Read what he says and think about what
you will say. Talk to Mark and find out Brian: Hello, Brian speaking.
about the party. Speak after the Tom : HP Bra. It’s {s@ your are) here.
telephone rings. Brian: H’i. How are you?
You:
Top : Helto, (sq your tame)
Brian: Fine.
Mark: Hi. It’s Mark here. You:
You:
Brian: Yes I have. I went to the cinema with some
Mark: I’m fine. How are friends yesterday and I haven‘t done much today.
you? YOU'
What about you?
Mark: Have you had a good You:
weekend? You:
Bfian: That soUndS good. that day?
Mark: Not too bad. Actually the reason I’m ringing is You:
because it's my birthddy next week and I‘m going
Brian: OK. What time?
to have a party. I was wondering if you wanted to
You:
come.
Brian: Do you want me to bring anghing?
You: You:
Mark. Saturday night.
Brian: OK. That sounds great. See you then.
You:
You:
Mark: About 7.30.
Brian: Bye.
You:

Mark: No. I’ll have food and eve hing.

MdFk: See you on Saturday. Bye.
You:

kistenixg - At a party
1 €” Mark introduces Brian to some
friends at the party. Listen to
the conversation.
How many people are talking?
Tick I a, b or c.
b three
c four

2 f. Listen to the conversation again. Tick 7 a, b

or c. 3 How long has Reshma known Mark?
\/\/hy does MarL leave the 2 Mark and Reshma
are conversation?
a to talk to other food drink
people b to get some c to get something to
a friends from football. b a wo months b
colleagues. one year
c neighbours. t c two years
 Look at this question from conveon B. Notice
Look at how Brian and Mark start how one part is positive and the other is negative.
conversations. Look at the order of the words in each parL The first
Brian and I play football together. part is a statemerc but the second part is a
ques0on.
How do you know Mark?
It‘s cold today, isn’t it?
statement question
Match the two parts of the questions.

They focus on finding something in a It isn‘t i 2 o‘clock already, don‘t they?

common: b k’s nice food, is it?
c They look good, does he?
Brian and Mark both play footba(I.
d She’s from Taiwan, isn’t it?
Brian and Reshma both know
e He doesn’t look happy, isn’t she?
Mark.

When you start a conversation with

someone
you do not know well, it is a good idea to find g jgp|
something you have in common.
3 Ask a question like the ones in Focus
on to Here are some ideas that are often used to make JtArt a conversation at a
party.
‘small talk’ (informal conversation about everyday What questions could you ask to keep the
things): conversation goingt Use the Speaking strategy
- jobs to help you.
— where you ate (e.g. the room, the view, the food and drink,
the people) 4 @ 2 You meet new people at a party. Listen
— weather and answer their questions.
- peop|e’sintere1

1 Listen to other people at the party. Which

of the topics above do they talk
about?
ConvesadonA ........................................................
GonvecahonB .........................._...........................

2 Look at the audioscifipt of conversations A and

B. What questions do the speakers ask
to

a start a conversation? .....................................................

T6sI•*o.^ «rie'd» A*%#tarcI:’'^1***»**“e•é

Tick what you can do. I can make and answer invitation
 Can do

I can take part in ‘small talk'

cooversasona

10
 & Read the accommodaton adverbsemeub and match them to the picures.

GLEN EDEN 3 brm f/f house with parage, garden:GREY YNN 1 brm apt, '/
close to shopping centre;
$330pw inc bills. Phone 91.5-33291. 0273 463-1 106
St90pw, n/5 anlt.
Ph 485 63 \42

0 The places above are all in Auckland, New Zealand. Which place would you like to live in? Why?

44 Gocial and Trauel

1 ¥ 4 Listen to Susan telephoning

a landlord. Which advertisement
in Get ready is she phoning
about?

Learning tip
Read the exercise before you listen

„
and make sure you know what
you are listening for. For
example, ia it a number or a
word?

2 C MW Read Susan’s notes on the

right. Then listen again and
house near shoppin centre and train.
complete the gaps.
$270 tel ‹83-86152
(mins = minutes)
Did you hnow ...?
These are some common abbreviations in newspaper
advertisements
brm/bed = bedroom t/} y {2p{jl3]q2Q
Pw = per week inc — lncludino
apt — apartment nos = non smokes
min — imni 3J

tePph— telephone People say

flat in the UK and ‘apartment‘ in
the US ’limit is used in New
Zealand and Australia. This is a
Small house attached to one or
more stellar houses,
 @ § - @@O @ D FROM
1 Look at part of the conversation Susan
had.
What does Susan say when she checks the
address?
Does she ask a question?
YES / NO
Susan: Ah hello ... I’m phoning about the house in
Glen Eden that's advertised in the paper
today.
Landlord: Yes.
Susan: I was just wondering where it
is. Landlord: 36 Arawa Street ..
Susan: Sorry, 36 ...
Landlord: Arawa Street, A-R-A-W-A. It’s number 36.
Susan: Oh OK ...
1 2 Now listen to Susan. What happens to
Susan’s voice when she checks the address?
Choose the correct answer.
a It gaes down.
b It stays the same.
You need to licten carefully to the way
people’s volcas go up and down to express
meaning. This is intonation.
3 Licten to other ways of checking
Information. Does the intonation rise er
fall? Put an arrow ,¥’ or /.
\/\/hat was that? Pardon?
4 Listen to the landlord and use the SpeaMng 2
strategy to check some of the information. I was just wondering where it is.
a Check the size of one of the bedrooms.
Landlord: The other bedroom probably only fits a single
bed.
b Ched‹ what is ten minutes’ walk away.
Landbrd: Um, it’s probably about a ten-minute walk
to the shops.
Y0u:
c Check what time the bndlord will be at the house.
5 Listen and practise the intonation used to
check the information.
W,w wt a ef
Look at the questions Susan asked Which
is more polite? Ticka or b.
« lUst wondenng where rt is.
b What size are they?
2 Look at the questions again. What is different
about the word order?
I was just wondering where it is
question word + subject + verb
What size are they?
question word + verb +
subject
a How far is it?
b How much is it7.. .._.... ...._ .._...................
c How many bedrooms are there?......................._
d When can I move in? ._„...,...................................
When you alk to someone you don’t know very well,
e.g. a landlord, you should ask polite quesdons.
Listen to this question and unde .the main
stress,
I was just wondering where 8 is.
Notice how was and just are not stressed so they
become /waz/ and /d3os/.
Listen and repeat the queston.
3 Precise saying these questions..Then repeat
them after the speaker.
a I was just wondering how far it is.
b I was just wondering how much 8 is.
c I was just wondering ko/v many bedoomsthere are
d I was just wondering when I can move
in.
Try and use these unstressed f0tms when you speak
It will make you sound more natural.
, Landlord: OK, if you’re interested (’II be down there at
5.30.
You:
 ' I’m phoning about the house

A few weeks later Susan has a problem in her flat. She phones
her landlord.

1 h* Listen to the conversation. What is the problem?

2 9 ¥% Listen again and answer the questions below.

'.v

d When will the landlord visit Susan’s flat?

Speaking strategy
Complaints and solutions
1 Match the problems 1 —4 to the solutions a—d.

1 6 Social and Travel

 I'zo gbooizzg about tbe bouse !

2 £* Listen to Susan leaving an I can describe a problem and suggest a

answerphone message for her landlord solution.
about another problem. Underline the
problem and idle the solution she
suggests.

Hello, it’s Susan from your flat in

Aravva Street. I’m phoning to let you
know there’s a broken window. We
can’t close it and it’s
realty cold! Could you please send someone
around to fix it? Thanks. Bye.

When something goes wrong you explain the

problem and suggest a solution. Look at the
other example on the right.

Speak up!
3 fW Choose one of the problems in Exercise ””
1. Phone your landlord and leave a message
on his answerphone. Describe the problem
and suggest a solution. Listen to the
IandIord*s answerphone message. Start like
this
HL 1's Ask your me) from mar ftot And Street.

4 Choose another problem from the pictures in

Exercise 1 or think of a new one and leave
another message for the landlord.

can<lo ci›ec»ru
Tick what you can oo.
I can check I have understood infowation
correctly. I can ask polite questions to find out
information.
Susan says:
We’ve got a bit of a problem in the flat. The oven isn’t working.
Other expressions:
I'm phoning to let you know / tell you that the oven is
broken.

Susan says:
I was wondering if you could get someone to come and have a
look at it for us.
Other expressions:
Would it be possible to get someone to fix it? Could you please
get an electrician to come round?

Can do

17
 0 Tick the transport you have used: O What do visitors need to know before catching a bus or a train in your
city helicopter or town? What can you tell them? Think about the questions
below.
ferry What public transport is there?
tram Where can you buy tickets?
hovercraft What different kinds of tickets are there?
motorbike Where do you show your ticket?

Useful lai›guage p. 79 ''

Matt has just arrived in Osaka, Japan. He

wants to get around by public
transport. Kumiko, an Information
Officer, helps him.

1 4 fi Listen to their
conversation. Tick the
information that Matt
asks about.
.rain timetables
cket machines
a:e night train services
zret prices
‹a n and bus connections

2 4 Read the instructions for using the Osaka underground. Listen

again and complete the gaps with the word or number you hear.

for tickets
You can use these coins in all ticket machines: 500 yen, d TOO yen,
yen, 10 yen.

You can use these notes in all ticket machines: .. yen.

You can use these notes in some, but not all ticket machines: d
ven and 10,000 yen.
Ticket prices can be found on the bye egg .. above the machine.
 48 Social and Travel
3 Try to remember what you heard. Are these sentences
true (T} or false (Fj?
a When you go through the ticket gate, put your ticket in
the machine. Listen to how these numbers are
b Take the ticket with you when get on the main. said. 1ck 7 a or b.
c When you arrive at your destination somebody will take your \ 250
ticket. a two hundred fifty
b Mo hundred and fifty
2 5200
a five thousand two hundred
b five thousand and two hundred
Z 5250
a five thousand and two hundred
fifty b five thousand two hundred
and fifty
4 1000
a a thousand
b one thousand
In American English people say two hundred
fifty, but in British English people say two
hundred and fifty.

B Speaklnp - Gettlnp
lnSormaHon 8o•ab usi
2 Look at the conversations below. Read
what Kumiko says and think about what you
will say. Use the words to make questions like
Matt uses these questions to ask for information:
the ones in Spea1ing strategy.
i3 How will I know which notes I can use?

w can I btell how much money I need to put in a machine? cfifis .

Ynu sa¿j:

a 'Nov: how / know / machine takes both?

b Kumiko: You put the money in the
c What should i do next?
\’ou: machine. how / know / correct
Kumiko: ticket price? You can see on the
c Kumiko: map.
d Then what do I do? You: You get the ticket from the machine.
Kumiko: then what / do?
d Kumiko: Go to the ticket gate.
1 Somo of the questions asL about an action You: You put the ticket in the machine.
and some ask about understanding. Put Kumiko: what / do next?
the Remember to take it when it comes out of
questions in the correct box. Two of them have e Kumiko: the machine.
been done for you. You: You can use credo cards in some stations.
Kumiko: how / tell / machine takes oed8 cards?
It will say on the machi

3 Now talk to Kumiko and ask her your

questions.
 How do I hur a ticget?

C Listening - risking itiore ques ions

1 I Listen to the rest of the conversation. Matt
asks about two of the following. Tick 7 them.
a train timetables c multi trip tickets
b discount cards d direuions to a station

2 6 Read the sentences below about the

’No-My-Car-Day’ Pass and the Rainbow Card.
Listen again and place the letter in the correct
box. One sentence matches both cards. You
may want to listen more than once.
a ‘You can use it every Frlday. Rainbow Card
b You can buy One for 5,000 yCn..
You can buy it on the 20th of every month.
You get a d’isCount witn it.
e You don't get a discount with it.
I You can use it for more than one
trip. g YOL Can Use ’it for one day.
Note: ’No-My-Car-Day’ is not a standard English expression.

O Speaking - Ashinp Inure questions

Speaking strategy
Asking about one thing or another
sound smarc
Matt wants to check some information about the
discount card.
I C Lislen to Matt's question again and underline
Do I get this discount pass from normal ticket the two words which are strongly stressed.
machines or from speLial ticket TdCP OCS/ Do I get this discount pass from normal
ticket machines or from special ticket
machines?

1 Underline the word which joins two ideas Listen and repeat. Make sure your voice goes up and
together. Is it necessary to repeat the verb in down \tke Matt’s.
the second part of the sentence? This stress and i0tODation mdke it clear that Matt is
asking a question.

kitten you hear’new impressions .or @estions,

:make see you listen for the words sr:syllables : "
that’ are stressed. When yo’u reeorñ these'words’in '
’. yoiii hptebook; mark the sness by underlining the
strongest syllable, e.g. macs’:
@é' Listen to questions a-g below and repeat them. Use
the words below to help you. Make sure you stress the
correct words and that your voice goes up in the first
part of the question and down in the second part.

a I buy / Rainbow Card from / normal machine / special

machine? b I buy / discount card from all stations / only some
stations?
c I buy / Rainbow Card only on Monday / any
day? d I buy / 500 yen card / J000 yen card?
e I get / discount of 2O0 yen / 250 yen?
f I use / Rainbow Card at / usual ticket gate / special ficket gate?
@ §I You visit Osaka and ask Kumiko for information. Read her t ••
answers and think about what you will say. Use the words below
to help you. Then talk to Kumiko and find out about train tickets.

Yo« s6g: When Art the tx:kA m4chl es

? It/xmiko: Thsg'rc ztcaz all dll
sbzâons.
a where /ticket machines?
b You: 10,000 yen notes?.................................................................................
Kumiko: Yes, you can use them in some machines.
c You: how / which notes? .....,....................., ............. .... .. ..
Kumiko: It will say on the machine.
d You: a discount ticket?................................., . ,.....
Kumiko: Yes, you can buy a No-My-Car-Day discount ticket on Fridays.
e You: every Friday / some Fridays?................ . .... .........
Kumiko: Every Friday and on the 20th of every month.

Tick what you can do. Can do Need more ;xec6ce

I can understand important information about public transport

I an wk D travel inkxmagon.
I can check my undosandng ofNémriaton.
81
Neil and Rachel have just got home from work
and are talking about what to have for dinner.

2 Read the questions in Exercise 3 below.

How many can you answer before you listens'

3 Now listen again and answer

the questions.
a Why do Rachel and Neil wartt to go out?

b Why don’t they want to go to a Thai restaurant?

c Where is the new Cambodian restaurant?

d Does Cambodian food have a stronger flavour

than Thai food?

e How expensive is the Cambodian restaurant?

1 Listen to their conversation. Tick the
food they talk about and ci c the kind of —
restaurant they decide to go to.
Cambodian
Chinese
Thai
Indian
Japanese
Vietnamese
 SbaU we go out foz dizsaez’7 ^*

Sjzeahine strategy
taking euqqeationx
1 During the conversation in Listening A, Rachel and Neil talk about their ideas.

b about having Thai food?

Sodshall we go out for dinner?
What C We could try dI’ve got ax idea. Let’s
€' try that then.
that for a change.

The expressions in bold are useful when you want to make a suggestion.
Which expression is followed by -ing? Can any of the other
expressions also be followed by -ingt
YES/NO

Sound smarh
intonation of stsggestlonc
Listen to the three suggestions. For each one, tickthe pattern you hear, a or b.

a Shall we go out for dinner? b Sha(I we go out for dinner?

a What about going out for dinner? b What about going out for dinner?

a We could go out for dinner. b We could go out fOr dinner.

2 The intonation in these examples rises. Listen and decide why.

3 Listen and repeat the three suggestions. Make sure you copy N ntonation.

2 Use the word in bold and the verb to make a

suggestion about dinner.

a French restaurant shall / go

b salad / let’s / have
c Chinese restaurant / about / go
d pizza / could / have
e Turkish restaurant / let’s / go
f sushi / shall / eat
g roast chicken / about / have
h Mexican restaurant / could /try
 ,- Ly t@ Sbalt we go out for dJzzzzel

C t.istening - Talking about a meal

1 Neil tells you about his meal at the Khmer Café. Listen
and number the words in the box. Write 1 by the things he ate
for a starter. Write 2 by the things he ate for a main course.
Put a cross / by the things he does not talk about.

chicken noodles
mushroom soup ...! . egg lime leaves
curry ...... beef chicken curry parcel .. ..
ginger tomatoes fish sauce ......
coriander ...... coconut milk lemon grass
rice
mushroom

2 Rachel tells you about her meal. Listen and correct

six mistakes below. The first mistake is corrected for
you.

SOLID
I went to the Khmer Café for dinner on Friday. For a starter, I had shrimp ourty.
There was a taste of coconut and lime. It was quite sweet. Then for a main
course I had vegetable stir-fry. It’s made with pineapple and tomatoes. This
dish was very mild. For a dessert I had fried bananas and honey. It was
OK.

D Soeahina - 7al ina about a meal

Speaking strategy 2 When we talk about different courses we use
Tétltag people wlzat you ate the following expressions:
1 For each dish they ate Neil and Rachel For a starter I had ... For a main course I had
taIL about four things: For dessert I had
a the ingredients
their opinion
‹ if the dish was a starter, a main course or a Do we use the word course with the words
dessert the name of the dish
starter and dessert?
Look at the audioscript.
What order does Neil say these things? Can we put a before dessert?

What order does Rachel say these things? When we talk about a dish, we usually say which
course and the name of the dish first. We give our
opinion and the ingredients in either order.
Note: In New Zealand and Australia, you can say
for a
main. You don‘t need to say course.
Speafr up!
4 ¥', Think about the
3 Imagine you ate these meals. Use the information below to last time you went to a
talk about what you ate. restaurant. Listen and answer
the questions.
a When did you last go to a
restaurant?
b What type of restaurant was it?
c Did you have a starter? What
WdS ltd
Italian main spaghetti very good beef and tomatoes ” d Did you have a dessert?
bolognese that was it?
b e What did you eat for the
main course?
f What’s it made
Japanese staler miso soup tasty tofu and onion with? g Did you enjoy
it?

Chinese main
beef stir-fry quite spicy broccoli and ginger
e

French dessert créme really sweet vanilla and cream

brulée

Turkish main shish kebab delicious lamb and peppers

Can-do checklist
Can do Need more practice
Tick what you can do.
I can make.suggestons.

I can:understand descriptions of.food and meals.

I can talk about what I date’ in::a restaurant.
 o to Useful language
g p.
79

2 f*O Listen again. Are the sentences below true (T) or false? (F)
Correct the ones which are false. ” "

a Arnaud had a geed-weekend. F..

b Arnaud lost his camera at the football match. ......
c Arnaud went to the bus company office.
d David thinks it’s a good idea to go to the police. !
e Arnaud decides to tell the police about his missing
camera. f David offers to go to the police station with
Arnaud.
g They will go to the police immediately.
1 Look at these extracts from David
and Arnaud’s conversation. Listen
 again and circle what they actually said.
a David: Did you get it bdCk? 5 @ i Listen and answer the
questions about yeu. Try
not

a How was your weekend?

b what was the I6st movie you
saws c What was it like?
d When did you bstgo on hdiday?
Arnaud, No, I diân’i /N a, I didn’tgetit e Who did you go with?
I
back
b Arnaud: Well I’m flee now. Are you fiee?/Aie you? f Did you have a good time?
David: I have to go to the bank ..

2 Choose two reasons why David and Arnaud leave out words.
a They are lazy and don’t want to repeat Listen IO tñis gon.
information. b Ifs not necessary to repeat
information. Did you get it bad‹7
c They don’t know what to say. Notce how did you is pronounced
d It helps the conversadon move naturally. /d›d¿a/. Listen again and
repeat the question.

sss•&•s' Ask questions using the

words below. Remember to
3 Arnaud and David talk again later. Look at part of their pronounce did you as /didya/.
conversation and complete the gaps w"rth an expression Exazq›te: x
from the box.
i e to haven‘t I didn’t Did you
a have /good weeI‹end?
b what / do?
David: And how was the rest of your weekend, Arnaud?
Arnaud: Not t›ad thanks. How was °...................._.......? c go / cinema?
d what / seel
David: Good. I went out for dinner with some friends on Saturday. I heard
e like /the
there film?
was a free concert in the park, but I didn’t go. b...._.. ?
f go / with friends?
Arnaud: No, ._............... It was too cold. I went to the @ g Listen and check.
movies instead. Listen and the
David: Oh yeah. What did you see?
Arnaud: Star t/I/b/s. They were showing the second one. It was great Have you * Arna
ud:
David: No, "„„......................., „ . but \.........................., _ . I’ve only seen Star
the first one. War
s.
Now listen and check your answers. sho
w/
4 Imagine you are Arnaud. Cover the conversation above seco
and talk to David. Use the words below to help you. nd
one.
David: And how was the rest of your weeLend, Arnaud?
grea
Arnaud: not bad. yours7
t.
Yo«: HoL baxL th«›d‹s. H‹na u4s yn«rs?
you /
David: Good. I went out for dinner with some friends on Saturday. I heard see /
there was a free concert in the park, but I didn’t go. Did you? it?
Arnaud: no / cold. go / movies. You:
David: No, I haven’t but I'd
David: Oh yeah. What did you see? like to. I’ve only seen the first
one.
sentence stress.
I did. I didn’t
Listen to the questions
and answer Yep I did or
No, I didnl. Remember to
stress d/d.
 You slsozdd go to the police

Tow'n/city: Brc• r •ak as

Mobile phone:

Where pr‹iperty lost/stolen:

Whelk :

Insurance claims YesO No

Arnaud and David go to DesripGonofpperty:
the police station. The
police officer asks Arnaud
some questions.

1 Look at part of the

police officer’s form.
Some information is
missing.
Can you complete any of
it before you listen?
Did you know ...?
2 C’G Now listen and
complete the form. This is how we say telephone numbers and emsfl addresses
0 oh orzero s3 tntee itiree of doubla three
033 veble or tuple 3 I slash
aaa lower cose a
AAA upper case . Not

D Spo'ohing - At he police station

Speaking strategy
Describing things
1 Look at the audioscript on page 92. What
questions does the police officer ask to Then he gives more detail using the expressions
get information about Arnaud’s below.
camera? Its in
6 Can you ........... › with ...
b What’s ... ... ? It‘s a
c Do you ........ . ........ ? It’s not
very It's
Look at how Arnaud describes his camera. got
He gives a general description first.

It’s quite a small digital camera.

It’s in a grey case with a shoulder strap. It's a Nikon. It's not very old. And It'S gOt my na
m Soelai and Travel
 Vou sbould go to tlze police

2 Complete the table with the words in bold Arnaud uses to describe his camera.
COIOUI Age lope Other

3 Put the words in the box into the table above.

silver sports brown Nokia woman‘s red three years

old Gucci hard case quite old black handles
black new big

4 Use the words in the table to describe these things.

d
d C

You st: |t's e women's

wk. its
sm b‹:L
sive.

5 Describe something that is special to you. Start with a

general description and then give more detail.
Cxwpte:

Can Need more practice

Tick what you can do. do

I can speak without repeating unnecessary words.

, I can understand information about personal details and events.

I can give general and detailed descriptions.

 go to Usetu I language p. 79

Chu Hua thinks she has the flu so

she goes to the chemist.

1 • +•1 Listen to the

conversation. What symptoms
does she have?
cl

2 • «<a Look at these instructions

for different medicines. Listen
again and complete the gaps.

Did you hnow . - -*

yO*, se-
30 Soc1aI ana navel
1 Read what the pharmacist said and put
the expressions in bold into the correct
column. The first one has been done
for you.
Don’t take rt just when you’ve got a
cough because then it takes a litde while
to work You need to take it before
you cough.
You should take paracetamol for your headache.

Jhke two of those every four hours.

3 Match the symptoms with the remedies.

2 Look at the audloanript on page 92 and find toothache cough mixture

three fnore expressions to add to the sore throat pain ers
table.
swollen Lnee drops
sore eyes , lozenges
cough ice
J @§§I Listen to the sentences and und iñe the
word which is stressed the most The first one @§§I Listen to six poople tell you what Is
f›4s been done for you. wrong with them. Give them instructions using
the expressions in Speaking strategy. Use a
You need to Ig‹tk it before you cough. different expression each time. To sound more
You should take paracetamol. helpful you can say OF no ... it/They w///
Don’t take it when you cough.
You shouldn’t take it for longer than thaL
be/p. Cxw;›tc: a
Yr heAr: I’ve got & terrible bz›thn<hc.
You mustn’t take more than that Yo« sag' & no. Yn« shet‹t take sot•c y‹ z dll s.
2 What pattern can you see in the word stress of Theg help.
these sentences?
a toothache
3 @ Listen to the sentences again and practise b a sore throat
saying them. You:.... ...................................... ..............................
c swollen knee
 6 Have you got a tzeadachet

C Listenir.;j - Home remed: es

1 When people are not feeling well, they sometimes use home
remedies. Match each picture to the correct ingredient.
honey ..b.. 2 garlic .. 3 Chinese radish 4 herbal tea 5 lemon

2 C Listen to three people from Saudi Arabia, Japan and Brazil talk about
home remedies. Tick 7 the ingredients each person talLs about.

a Ali
b Seiji
c Ana

3 € Listen again and put onetvordin each gap.

Ali:

In Saudi Ar6bia what you do if you have the ... is you drink
bune . It’s a kind of hot drink. It’s made with camomile, which is a herb. You drink it veryand yOu sometlmes have it wi
u get vitamin C from that.

Seiji:

In Japan if you have a , we use

daikon, a Chinese radish. It's a bit like a large white e
d the Chinese radish and put honey on it and leave it for a while. Then we wait until the !comes out and then we

Ana:
In Brazil if you’re not well, you‘ve got a cold or flu or something like that, well garlic is really important. You
and you put a little garlic in it and mix it

Or kspoonfu
I don't know if it works but we try it.
 Itave you got a beadacbe? i ^

D Speaklg - Home rezzsecfies

Describing what something is

1 Look at C Listening Exercise 3. How do the speakers describe
what something is? Complete the expressions below.
a It’s a of hot drink.
b It's made with camomile, is a herb.
c It’s a bit ... .......... .. a large white carrot.

2 Seiji says We use dai1on, a Chinese radish. Is it also correct

to say We use daikon, which is a Chinese radish?
YES / MO

3 Here are some other things people use when they don’t
feel well. Match the ingredients in A to a description
in B.

ginger small orange

hot lemon juice
cream
mandarins drink
vapour rub herb

4 Describe the ingredients in A using the expressions in Speaking

strategy. Use these verbs to help you.
eat (x2) make use
YOU SQ : Okt 5h0u@ S0mg gLrl§ . IT’S & b (dc& A. htrb .

5 Explain a home remedy from your country. Use the

expressions
in Speaking strategy to help you describe the ingredients.

Need mo e p actice
Tick what you can do. Can do
I can undemand medicine instructions.

I can give instructions and advice.

I can explain what something is.
 •: i•a•a•n•a«éa •mt¥x • e‹se« c•s i=••h••••a <é
»a«:›e«a«r›a•silasei.«au++ww.«ia»ais• r•»a»xow«wi=e.
4 hotel

go to Useful language p 79

A Listenlng — At the Tourist Information Centre

Anke is a German tourist. She has
just arrived in Vancouver and is
looking for accommodation. She ." -— ’* ”*
goes to the Tourist Information ”
Office.

1 €. Listen to the conversation

between Anke and Dan, the
Tourist Information Officer. Tick
7 the types of accommodation in
Get reacfy that they taIL about.

2 f, Listen again and complete

the table below. Write the price
and yes (J), no (X} or don’t
know (?). The first one has been
done for you.
Place Price (s Share room Share bathroom , Breakfast
Z.00 D0tlttt8 {g} Bye uBed in fl8nadg,
tha U9, Aus8aEa a:adNew
Zedacd.AsI8ng terat far d

g is j us/‹s {¥ t do0azs = AI
boy).
1 Anke uses different expressions to get more 1 Listen to the word stress in noisy dnd quiet.
information about accommodation. Put them
Which syllable is stressed7 „._„..„.
in the table below. The firct one has been
done for you. There are two expressions.for 2 Repeat these words and mark the stress.
each. Which word has different stress from the others?
a I’m looking for somewhere to stay. noisy quiet hotel central luggage private hostel
b Can you recommend somewhere central? 3 Where do you think the stress is in these three-
c If’s too expensive for me syllable words?
d What’s it like? expensive convenient interesting possible
e I’m nQ keen on sharing a bedroom.
4 Listen and check Then listen again and
f That sounds interesting. repeat the words
g Can you tell me more about that?
h Could I have a look at it?
making a generdl enquiry
asking for more detailed information
saying ’no‘
showing interest

2 The sentences below are from Exercise 1.

Replace the words in ita/ics with an expression
from the box.
cooking my own breakfast far from thereally
centregood
3 Listen to Dan speak then use the words
below to help you answer his questions.
Choose one of the three words or expressions
a It’s too e›‹pensive târ me.

b I’m not keen on sharing a bedroom.

c That sounds lnteresting. a Dan: Hello. Can I help you?

You: looking / somewhere / cheapyquietfprivate
b Dan: Hi there. How can I help you?
Now complete these expressions. You: looking / somewhere f centralfinexpensivef
convenient
sleeping in a tent far from the airport great c Dan: How about the Vancouver Inn? Ifs $) JO a night
too expensiveffar from the centrefdose to the
You:
You canlb try a hostel.
f That sounds ......................... not keen on sharing a bedroomfcookinp
d Dan:
You: my own meolsfstaying somewhere noisy
How about this guesthouse - the
e Dan: Maple Leaf Villa? It’s very central, but
c's not too expensive.
sounds f interesângypassibieygaod

4 Now try to do Exercise 3 again with this book

 How about a hostel?

C Listenin9 - The guesthouse

You go to the Maple Leaf Villa and talk to
Ray, the owner.

1 I/O Ray shows you four different rooms

in the guesthouse. Listen and write the
rooms he shows you.
Room I „é«•g°
ROOm2
RooiZ„..
Room4 „„„„„
„„„

2 4.0 Listen again and write down what is in

each room. Focus on - ’i
adverbs used with adjectives
Ray uses all the words below when he
describes his guesthouse. Look at the
oudioscript on page 95 and ueye them.
3 really very fairly quite pretty
4 Do they come be1ore of after an adjective? ..
How do they change the meaning of the
3 I’ Listen again and answer these questions.
a How many satellite channels are there? adjeuive?

b Do you have to cook your own breakfast?

c How muCn does a basic room cost per night?

DidyouAnmm„
d HOW Many guests Shdre a bathroom?

D Speahing - me guesthouse
Spealcfise strategy
Sbowiog people tblags
1 Look at what Ray says when he shows someone a room.
Underline the expression that
a introduces the room.
This is the lounge. It’s got a
b describes a panicuiar feature.
widescreen TV ... and, as you c asks the listener to notice what the room is like.
can see, it’s pretty comfortable.
 Now about a basted?

Speab ujs!
Z Look at the pictures below. Use the words to help you describe
them to another person.

^ d

really big bookcase pretty untidy 20 Gb of memory very light to carry around

a big screen quite new a zoom lens fairly easy to carry in my pocket

a small engine really easy to park

surround sound almost like being at the movies

Desoibe objecB tnat you own of have photos of to your

bra pract›Ice
dassmates, Go to the Tourist Information Office in your city
or town. Ask the information officer io Engltsh
about accommoclation there.

Can-do chechlish
Tick what you can do. Can do Need more practice
I can ask about different kinds of accommodation.

I can understand important information about

accommodation. I can describe rooms and objects.
 go to User ul lan bu uge p 8O

2 Listen again and complete the table. Remember to read the table first and
think about what information is missing before you listen.

am — 4 pm every
day metres high
h
Go *............. metres 250
Visit the aquarium km from the centre of
Auckland

3B 6ociat azsd Tzave1

 What can I do here?

Speaking strategy
Sbowizsg you are interested
£ntnnatinn of espr s sions IO shnw inte egfi
1 Look at part of the conversation.
1 4”.W Listen and decide what happens to
Underline what Calum says to show he is
the speaker‘s voice. Tick a or b.
interested in what the Tourist Information Officer
is telling him.
a ah all right b oh all right
Officer: That is 540.
Calum: Ah ha. 2 5 *• Listen and repeat the expressi n5. Make
Qfficer: And they go every day. sure your intonation shows interest.
Calum: Oh 6Il right. And do you see dolphins every a ah ha
time? b ok
Officer. Yes . well not absolutely guaranteed, not 100 C oh wow
per cent but they do most of the time they d sounds good
will see dolphins or ... it may be whales. e yeah
Calum: Oh wow. f gf eat

2 Look at the audioscript on page 93 and

underline other words or expressions
Calum uses to show he is interested. Write
them here.

Speak up!
3 ¥.e Listen to Amy. Reply and show you
are interested. Use a different expression
each time. Remember to make your voice
rise.

Amy: Yru c‹rn so ânphos QjnA whet,

Top st: Sownrs ooi.

a Amy: You Can see dolDhins and

whales. b Amy:We have a tour every day.
You sky
C Amy: It’s a eood idea to take your camera.
YoU Y
d Amy: Usually it costs g140, but it's only g 00
today.
You say:
e Amy: You need to take your own lunch.
You say:
I Amy, There are sometimes more than 50
dolphins.
You say:

4 What can visitors to your town or city do?

Think of one activity and describe it in detail.
Use the underlined expressions in Exercise
3 above to help you.
se
' Wbat run. I do beze?

C Listeiiiny - due active t y

Calum goes back to the Tourist
Information Office.

1 f”e Listen to the conversation. What

is Calum doing? Tick a, b or c.
a getting more information about an activiy

b making a reservation for an auivity

c asking about a different activiy

2 ¥”N Listen again and complete the

form.
Booking form

Did you hnow ...?

You can ao a lot of adventure (or
adrenalin) spons like bungy jumping
and skydivinq in New Zealand Other
adventure sports include kite auWs,
quad L +o9 'YES / NO
and fiver rafting

D Speahing - One activity

1 Look at these sentences and answer
the questions below.
A I want to go skydiving.
B I'd like to go skydiving.
ContraUions are used a lot in speaking, e.g. Calum says /’o’ like not
I would li”Le.
1 9 Listen to the sentence and answer the auestions.
I’d like to go skydivlng,
Is to stressed? YES / NO
15 /O |DFOFIOU n CE'T .’’T U '.’ OF /’ I J.’

2 M. Listen again and repeat the sentence.

a Which sentence does Calum use? A / B 3 ¥ Listen and repeat the other contractions with woo/a'.
b Which sentence is more polite? A / B a he’d b she’d c it‘d d we’d e they’d
c Look at sentence B. What does ’d 4 Look at this sentence. Would not becomes won/dn’r.
mean? I wouldn't like to go skydiving.
0 Listen and repeat.
 2 Talk about the activities in Get ready.
Which would / wouldn’t you like to do? Give
Look at what Ca1um is thinklng as he is deciding ” reasons for your answers.
what to do. O
I’d like to . I wouldn't like to
new things and I’ve never been skydiving before so l*d like to go skydiving.
COLI 5 : I’m Ltk& TO §0 SVQ becAtX S e. | fov& 1& 5eA bLt£
I wouL‹ n L la to go bunny §umy¿ng because I
Which expression In bold describes something Calum cLon'6 ftks hcix/hts.
wants to do?
W Choose one activity from Get ready.
Read the questions below. Think about your
Which expression in bold describes something Calum
answers but do not write them. Then listen
enjoys?
and answer.
Which is correct? TiCk d Of
b. a I’d like going skydiving.
b I’d like to go skydiving.
a What did you decide to do?
Look at Calum’s other ideas and choose the b What day do you want to
correu form.
go? c For how many people?
a I love horse riding so / / ’d like to do that
d Can you give me your full
tOFPOrfOW.
name? e How do you spell your
b / like goi”ng / ’d like to go shopping this afternoon surname?
because I want to buy presents for my
friends. f And I just need a contact telephone number as well.
c I ’m interested in history so / Lille going/ ’d
like to go to museums when I visit a new
place.
d I like seeing / ’d like to see the dolphins while I’m
in Auckland, but it’s quite expensive so I don't think
\ can.

Need more pradice

Can-do checklist Can do

Tick what you can do.

I can.ashow I understand what someone’is saying an’d show
that I am interested.

I can talk about what I want.and woul4. like to,!do.

I! can book an. activity iat.a.tourist information centre.
1 Adam is on holiday
in South Africa. In
Johannesburg, he decides
to change his travel plans
so he speake to Helen, a
travel agent. Listen to their
conversation. What does
Adam ask to change? Tick
a, b, c or d. ^ C o Town
a the airline Adam
b the travel
date c the
0epaTtufa d
destination Flfght number.
d the type of scket

2 Listen again and

complete Helen’s notes. normal economy @
nanbio nottt•e•mt*o•- Dsten to these two questors and underline thy.
Adam asks Helen these two questions: word stress.
Would it be possible to fly three days later?
Would it be possible to fly three days later? 2 Is it possible to go in the morning?
Is it possible to go in the morning?
He could also ask: @ §I Listen again and repeat the two questions using
the correct stress.

Can I fly three days later?

Could I go in the morning?

1 Put the questions below in order. 1 is the

moct polite and 3 is the most direct.
Would it be / Is 8 possible to fly tomorrow? ......
Can I fly tomorrow? ......
Could I fly tomorrow? ...... LnsMnHeeAowmaewxaWbuWee

z Ask a travel agent questions about your flight using the words below.
would / possible / fly three days later? Yo« sajj‹ Wo«lxL it ¥c possible to ftjj the dx js
? is / possible / fly three days later?
Ycu sd¿j: I4 1 possittI• to fI¿j three dx js lofer?
could / fly three days later? You say: CoulzL I fJ¿j three dogs
tAtzr? can / fly three days later? Yn« sA¿j: Gzn I {tg three dogs
hzbsr?
a is / possible /travel a week later7 e can / buy oavel insurance?
b would / possible / get a refund? f would / possible / organize transport to the hotel?
c could / change my hotel booking too? g could /take dn earlier flight?
d is / possible / leave the following day7 h can / get a special meal on the flight7

1 Listen to Adam talking to Tom, a Tourist

Information Officer in Cape Town. Look at
the photos and match them to the statements
below.
a Adam went to this place today..... .... . . ......................
b Adam cancels a tnp to this place. ..................................... ..
c Adam decdes to go to this place. .......................... ............

z Listen again and correct the mistakes below.

a Adam went to Table Mountain yesterday. tzxL‹qj
b Adam cycled up Table Mountain.
c Adam hurt his bacL
d Adam paid a depose of 50 rand.
e The company needs 12 hours notice to cancel a
booking. f Adam will travel to Robben Island by
helicopter.
 When are you flyilia?

1 In the conversation Adam talks about a situation and gives a 2 Underline the situation and
reason for it. Look at these two sentences which have the same idlethe reason in this
meaning: sentence.
Peoson S runfo‹› I’ve got really bacI sunburn so i
can’t a I’ve hun my leg so I Can’t do the cycling trip. come to the beach.
Situoti”on Peosor› Rewrite the sentence using
b I can’t do the cycling trip because I’ve hurt my leg. because.

What word joins the situation and reason in sentence a?

What word joins the situation and reason in sentence b?

Speak ug!
3 You are in Cape Town on holiday. Explain the situations below to
the Tourist Information Officer. Think about the order and use the
correct joining word, because or so.

Situat›’on Peos n
a can’t do cycling trip really tired

Peason
b really tired

Reosun Situation
c afraid of > can’t travel by plane
flying

Si’tuoti’on 2esuo
d CBn’t go on the boat p geiseasCk ey easy
trip

Si’tuation
Reason can‘t change my flight
e special ticket

S/fUOt1Ori
f haven’t got enough money > can't Come to the restaurant with you

Si”tuoti”on Peoson
g can t go hiking ^ haven’t got the right shoes

Reason
h haven't got a driver’s licence > can't hile a car
44 @ Soelal and Travel
 WbenamyoufNxg? , e

In Speak up.! you used so to explain a situation.

I’ve hut my leg so 1 Can't do the cycling trip.
Look at examples to 3 which use so and match them with the explanations in a to c below.
When I passed the exam I was so happy. a So is used to avoid reDeating language. It Can also be used
2 A: Can you still come to my party? in this way with verbs like: thi’nk, believe, be olroi”d.
B: I hope so. b 2o is used to introduce a new topic into a conversation.
3 So where are you going on holiday this year? c So is used as an adverb to make the meaning of an
adjeuive stronger.

4 ¥" Use the conversation map below to help you have

a conversation with Tom, the Tourist Information
Officer. Walk in pairs dnd role play
changing an activity or a flight
Remember to say why you want to
Delo.Can Explain the situation and give a reason. change it.

’s a pity. Well, you could hire a car for a day.

day you don’t want to and say why it’s not possible.
Most travel a ak English
so next time you book a holiday,
ask your travel agent it you can
make the bookng in English.
Oln dear. Well, you
could do a day bus trip. Agree that this is a good idea.

Can-do checklists
Need more practice
Tick what you can do. Can do

I can understand information about travel and tourism.

I can ask polite questions.

I can give reasons for situations.

1 c ¥•% Listen to the beginning of a radio programme about global
warming. Tick the weather conditions in Get ready that are mentioned.

2 ¥ Listen again and complete these notes.

Global Warming Learning tip

Problems Try to understand the words
that we su ongly stressed
In Britain
because these are often the most
Hot weather is cau5ing problems with: important words.

'I sleep
'/ " — 100 people have '
Temperatures above 30’C are becoming more“
Around the world Did you know .. ?
*4 Europe is having the hottest summer in ° . years
In tfie US, temperature is
'g I n Antarctica, the ice is melting. measured in degrees fianrenheit
“g Temperatures will rise by 5”C in the next years. Canada
”@ in India. and New Zealand, temperature
“g Fires in the United States is measured in degrees Celsius
'f" More " in the South Pacific. Or Centigrade ('CJ. Water boils at
212°F and 100°C
Reasons
Experts say:
“I' Temperatures are rising because there is too much '
“4 It is part of a natural cycle and we are not causing it.

46 Social and Travel

1 Look at the sentences from the text. To talk about changes, we oftan
use pat or become end a comparative adjective like warmer or more
common.
Temperatures above 5O• are Becoming more common. The weather is getting wcrmer.

In tha sentences above, what tense are get and become in?._ „
. You can also use more, less and fewer with nouns to describe
change.
There were more cyclones this year than last year.
There was less snow this year.
There are feufsr forests.

2 Which of these words do you use fewer with7 Which do you use less with?
Wr'rte them in the correct column.
ears ice polludon floods rain energy aeroplanes fires

Note: We use less with uncountable words and fewer with countable words, but
sometimes in spoken English you will hear less used with all nouns.

sse•b ap!
3 Talk about the changes in the summer and
@¥2 Listen to some questions at in the 4 Listen again and practise saying the sentences with the
texL In each quesaon, the most important correct stress.
information is stressed. Which word has the
strongest sbess? Underline one word in
each sentence.
a 5o what’s causing all this?
b Are these changes due to global
warming7 c Are we causing these
problems?
2 Here are some other sentences from the texL
For each sentence underline the words which
you think have the strongest stress.
a h’s difficult to work.
b It’s difficult to sleep.
c It’s causing heakh problems
d In Antaroica, the ice is
mehing. e The earth is getting
hotter.
f We’ve heard about the floods in India,
3 Listen and check your answers.
winter in your country over the last der b get
longer/shorter c get
ten years. colder/warmer d
Cx«rq›tc: a start earlier/later
Yn« seq: Summer is gaJfing hotter or Center e there / more/less min
ia gcflzn§ cotzLzr.
f there / more/fewer storms
a
g 4 Describe any other changes in the weather in
et your country recently.
h
ot 5 Choose three of the topics below and maI‹e
te sentences to describe the shuation in your
r/ cxnzntr Use more I less I fewer or get/
c 6eoome + -er.
ol

unemployment public transport hospitalpzcoleducation

free time
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 ' The weather is changing

1 You are going to hear three people talking about global

warming. Write four words about global warming you think you
will hear.

2 a Listen and tick any words you hear that you wrote in
Exercise 1.

I. earning tip
hIf you ow the topic of a conversation, it is a good idea to think about
what you know about that topic before you listen. This makes it easier to
understand the conversation.

3 s ¥se Listen again. Tick 7 the correct speaker(s) for each

statement.

a Who doesn't think gfnbal warming is causing aTt our eathe‹ a cblem.s?
b Who (2 people) talks dbout how we Can stop global maiming?
c Who talks about changes in the Arctic?
d Who (2 people) talks about grcblums with the- veotl e‹?

4 s 4s Listen again and answer these questions.

a Speaker
What is one probIei« caused by global a'arnJ1ng?

b Spea kers 2 and 3

What are three things people could do to reduce pollution?

D
Speaking strategy
Giving opinions 1 Underline the words the
speakers use to give their
a o convi ce I all h I’m not an exp0n but opinions.
ora weather problems are I tf nk '‹he leave created
because nf global warming.
Which expression means
the speaker doesn’t believe
something?
c It seems to Ice If at the meatier‘s changing.

Which expression means the

speaker doesn’t have any
T hisg ess special Lnowledge about the
mule a âifurence subject?
48 @ 8ocial and Travel
 What do you think about global warmingt Li6ten to the
questions below and give your opinion. Try to use all the
expressions in Spea1ing strategy.

a 1s the weather getting hotter?

b Is g(obaI warming a big problems
c How are people making global warming
worse? d fat can we do to stop global
warming?
e Should individual people or governments clean up the environment?

What is your opinion on the following statements? Explain your ideas.

Yn‹x sajj: I’m not conyiz«xxL children h«xc 4n cAsier Ltte then adults, bcco«so
theg hoc to a. IoL of- onv «n‹t ad«ft6 Wnjjs tdl tHtm iuhJ

a Children have an easier life than adults.

b English is easy to learn.
c Smoking should be illegal.
d Aeroplane tickeB are too cheap.
e Mobile phonesshoWdbebannedin pub|cpaces(e.g.tans,shopsmc.).
f Money is the most important thing in a job.

Tick what you can do. Can do Need more pry

I can understand a news stop.

I can talk about chap
I can give my opinion.
For each question ticks a, b or c.
When you listen to a teXt for the first time you
should a by to understand everything
b try to understand the general idea.
c stop when you don‘t undemand something.
2 To check information you can
a repeat everything the speaker said.
b wait and hope the speaker will say it again.
c repeat part of what the speaker said and wait
for them to finish the sentence.
3 Which expression is not a way of making a suggestion? 10
a We could go to the movies.
b We should go to the movies.
c What about going to the movies?
4 which expression talks about the ingredients of a meal? l
a It’s like spaghetL.
b It’s made wifh peppers dnd lamb.
c It’s got a strong flavour.
In a conversason you should
a only ask questions.
b only answer 9Uestions.
c ask and answer questions.
6 What is the best way to describe something?
a give a general description.
b give a general des‹ziption and then give
more detail.
c give a detailed desoiption and then a genera(
description.
7 If you are feeling nervous about speaking English in
real life situafions, e.g at the bank or chemist, what
shou\d you do?
a Practse what you want to say before you go.
b Take your didionary and look up nwv
words when you are there.
c Take a friend with you so they can transbte for
you.
Which of these expressions is making a general
enquiry? a I’m not keen on sharing a bedroom.
b I’m looking for somewhere to stay.
c That sounds interesting
9 Which expression does not desoibe what a hotel
room looks like?
a It’s fairly big.
b lr’s dean arid comfortable.
c \t costs £4o a night
Which expression is the most polite?
a I want to go to the cinema.
b I’d like to go to the
cinema. c Let’s go to the
cinema.
Which request is the most polite?
a Would it be possible to travel a day
later? b Can I travel a day later?
c How about Oavelling a day later?
which expression does not talk about a change in
something?
a The traffic is getting worse.
b There is more traffic now.
c The Paffic is noisy.
J3
Which expression does not describe an
opinion? a I guess we should try to make the
environment
cleaner.
b l said we need to make the environment
deaner. c It seems to me we need to make the
environment deaner.
Section 8
Answer these questions.
t4 What are some good topics to talk about when you are Tell someone what you ate using the words below.
18
Italian restaurant / dessert / tiromi”su / delicious I coffee
starting a conversation with someone you don't know and cream
very well?

Write a sentence to describe the word apple. Use klnd of.

15 Your shower doesn't work. Telephone your landlord. Tell
9
nim and ofter a solution.

Rewrite this sentence: I /brgof my ticket so I can’t travel.

Use because.
16 When you read questions in a listening task, what is it a 20
good idea to think about?

17 Make a suggestion using the words 21 Rewrite this sentence: I can’I go swimming becouse
below I di”dnt bring my swimming costume. Use so.
Sholl / go ]' Thai restaurant

,. Listen and answer these questions.

22 Listen and tick 7 the best reply to the invitation. 26 Listen and give the person some advice.
I’m hovi”ng a party on Friday. Do you want to come?
I hove a sore throot.
a No.
b That sounds lovely but I’m afraid 1 have to work on y7
Friday. Listen and show you are interested.
You can go kayaking.
c I have to work on Friday.
25 Listen and give the person some advice.
23 Listen and underline the stressed words in this I hove a headache.
question. Can I buy a discount card from all stations or
only from some stations?

24 Listen and tick 7 the best reply to this

sentence.
Did ht?
a Yes, I did see the match last night.
b Yes, I did.
c Yes, I didn’t see it.
2B Listen and show you are interested.
It COStS &30.

29 Listen andcirclethe unstressed word.

I’d liLe to go surfi’ng.

30 Listen and tick the sentence which shows the

correct stress.
a Pollution s getting
worse b Pollution is
getting worse c
Pollution is getting
worse
s that is your favourite kind ol cohee? Tick the box.
espresso cdppuccino filter instant none

o What do you knOW db0ut coffee? Read the sentences and decide if they are true (T) or false (F).
Coffee is grown on a tree.
The word ’coffee’ comes from the French word ‘café'.
The country that produces the most coffee is Brazil.

.A Listening - Plans for the day

Declan is a businessman from Ireland. He
goes on a trip to Sâo Paulo, Brazil, to visit
the company ‘Café Perfeito do Brasil‘. He is
interested in importing coffee.

1 C Listen to the conversation

and match the job title to
the people below.
a Lilian Oliveira
b Teresa Silva
C id U1O \OUZd

Plantation
ñ Frnando Pnto
e Visor Gomez
Manager
2 Declan will do the activities below during his visit. The activities are
in the wrong order. Can you remember the correct order? Write the
number by the activity. The first one has been done for you.

\ isit h e faciorr
1 Talk to the Sales MJnager.
Relax in the hotel before d»nui.
3 ¥ Listen again and check
Visit a cnffee Al«ntation by heliccptei. your answers. Write the times
Taste different coñ ee. Declan will do each activity in
the ’What time?’ column.
52 Work and Study
 B &peaAiag - Plaos for tbe day

-— —- —--- - ---- 2 Lilian visits the company you work for. She asks you about
Lilian uses the expressions her schedule. Listen and answer her questions using the notes
below to explain the schedule below to help you.
to Declan.
First of all, you’ll
meet my colleague.

Then she‘s going to

introduce you to Paulo
Souza.

After that you’re having lunch

at 12.30 with Fernando.

r on you’ll be able to visit the factory.

3 • Listen to someone describing Lilian’s schedule.

1 The expressions above
all talk about future
time.
Underline the verb(s) irt each
sentence that shows future
time. The first one has
been done for you.
This is your schedule for the day. First you’re going to talk to the
Sales Manager, Paul Johnson, at ten o’dock this morning. Then at half past
eleven you’re meetng the Marketing Manager, Sarah Philips. After that,
you’ll have lunch with the marketing team at half past twelve. This
afternoon you’ll be able to visit our shop, if you wanL I’ve booked a taxi to
the airport at four o’clock this afternoon.

Cover the example answer in Exercise 3 and use the notes in Exercise 2 to say something similar. Don’t worry if wh
not exactly the same as the example.

Now tell another visitor, Peter Richards, about his schedule.

Use the expressions from Speaking strategy.
C listening — Futwe plans
1 ' After his visit, Declan took a taxi to
the airport. Listen to his conversation
with the taxi driver, Gustavo. Which
summary of their conversation is
correct7 Tick 7 a or b.
a Deem wants to buy Brazilian coffee fo has cafés in
Ireland. He wants good quality coffee.
b Declan wants to buy Brazilian coffee to sell in his
food shops tn Ireland. He wants coffee at a good
price.

2 C, Listen again and answer the questions

about Declan.
a How many cafés does he own in Cork?

b that is his opinion of his visit to ’Café Perfeito do

Brasil‘?

c What does he tnink of the coffee in the large

café chains?

d What does he want to do in the future?

e What surprised Declan about Sao Paulo?

3 € Listen to Declan talk about two of

his future plans. Put one word in each
space to complete the sentences.
a I ............
coffee that is .... ............--........some of
. chains.
b I’d..................................................expand

cafés.

D1d you lRIOV:7

D says lets, d-
/kg1rQpeopleeay tome „ ..-*”
 You own a business. Make sentences
1 Declan uses the expressions in bold to about your future business p)ans using the
talk about future plans. expressions below.

I plan to make coffee that is better.

a plan / open a new shop
Rd like to expand. b like / hire an assistant
c plan / sell more products online
d hope / employ more staff
Other expressions you can use are: e want/ close one of our
factories f like / increase our
I hope to increase business. profits
g intend/ export more products
I intexd to open a new store. h plan / do more marketing abroad

Tall about your own Popes and plans for the

I want to buy Brazilian coffee. future. You can talk about the things below.
your studies or work
- your family life
Which expression is strongest† — your sports and hobbies

Notice how all the verbs in Speaking strategy

are followed by to and another verb.
1 Look at the verbs below. Only five of them can be
followed by to + verb. them.
choose thinkhearoffer
try guess expectpromise
understandsay
2 Which pattern follows the other five verbs? Ticka or b.
verb + -ing
thot + subject + verb

Tick what you can do.

Can do Neerl more praz as
.I can understand. people’s names and roles..

I can exp.lain.and understand schedules.

I can talk. about and. unclerstañd future:plans..
 e Match the job to a task.

1 wait ess — answers ie1epf une calls

2 managef brings food to people
3 mechanic c runs a business
4 call centre mother d repaiscas

A’ Listenin'g —'
Getting ready
Francesca is an Italian student
studying in Bristol. She works
part-time as a waitress. It is her
first day at work.

Did you know ...?

the US more than two
moon people work as
waiters or waiuesses. It is
one of the mod popular jobs
in the US
Nursing and teaching
are also poPulm.

1 C Carrie is Francesca‘s boss. Listen

to them discuss Francesca‘s tasks for
the evening. Tick what Francesca has
done.

2 C Listen again. What two things

will Carrie check?
**’ '+*!+ ^^d eRer on every table.
 ”°• ^*^'••’••^ @o@12

B Speak1ag - Gettlg ready

Speaking strategy
Talking about completed tasks with yet and already
1 Francesca talks about what she has and hasn‘t done:

I’ve already filled the sugar bowls.

I haven’t put the menus on the tables yet. ,

Carrie asks Francesca:

Have you put those out yet?

Look at what Carrie and Francesca said and tick the correct
columns.

already
yet

Which word comes at the end of a sentence? it.

yet f already

2 You are working in a restaurant. Say what you have already

done and what you have not done yet. Use I have or / haven’t
plus the correct form of the verb.

a fil! / water jugs / (already)

b fill / water jugs / jet)
c arrange / flowers / (already)
d check / reservations list / /er}
e talk / chef / menu / (already)
f put / knives and forks / tables / (already)
g turn on /music / jet)
h write / menu / board / jet)
cut / bread f (alreod¿ )
light / candles / jet)

3 You are the manager of a clothes shop. Ask if the tasks

below have been done.

a tidy / clothes c turn on / computer e unlock /

door b check / till d sweep / floor
C Listening - A busy evening

when you listen to people Oy in listen to

how they sound as well as what they say. The
tone of their voice can give you useful
information about
the person's attitude, for example whether they we Ovuaii: set • m.
feeling positive or negative or happy or sad.

1y Carrie and Francesca talk again later.

Listen and tick a or b.
When do they talk?
a half-way through serving
meals b at the end of the
evening
How does Carrie feel about Francesca’s work?
a mostly positive
b mostly negative
How much money did Francesca make in tips?

b E35

25 Carrie made notes on Francesca’s

work during the evening. Listen again Did rou know ...?
and complete them. Write one word in In thy and Ireland, it lS usuai to
each gap. iestaui ani in tfie US, waiters expect tip about 0 in a
a tip of l500t to
and in SOuth Affica they expect 10% to
15“/o. ml
20O0‹
Austraiia and NEW Zeñ and, waiters dOn’t expect
but it is always appreciated if you leave
one
 Look at these ezp from
b and e in Speaki”ng strategy, and listen
1 Look at the feedback toCarrie
them.gives Francesca on her work.
Tick 7 the pasitive feedback. Put a cross y by the
the plates as soon as possible.
negative feedback.
There are justfew ...
a You did really well. When the last sound of a word is a consonant sound and the first sound of the next word is a v
b Can you ust make sure you
Can clear
you findthe platesmample
another as soonof
asthis
possible?
kind of linking in expressions a—f?
c It’d be really good if you cauld just try to keep the water g\asses
filled. d That’s really good for your first night
e There are just a few little things
... f I think you’re a naturdl.

2 Look at the negative feedback. Every sentence contains/zzst.

Why do you think Carrie says thist

4 Use the words below to give

3 You work in a restaurant. Give Sergei, a new negative end positive feedback.
waiter, Use the expressions in
feedback after his first shift. Speaking strategy to help you.
Remember to make the
Look at this conversation and try to maLe the
negative feedback softer by using can you, could you and negative feedback softer.
/ust. Then listen and speak to Sergei. a make sure / smile / customers / arrive
b think / very good warter
You: You did well tonight. There are a few things.
c check / give customers / correa glasses
Sergei: Oh fight
d excellent / first night
You: Try to get the meals out as soon as
possible. Sergei: Yes sure. e good if / bring / bill more quicldy
You: And make sure you change the napkins after each
course. Sergei: Sure. Anything else?
You: Yes, clear the plates quick(y.
Sergei: OK.

Can do Need more profile

Tick what you can do.
I can understand conversations about tasks in the
woAplace. I can talk about whethertasIs are completed
or noc.
I can give and undemand feedback
 Use the pictures below to complete the crossword. The first letter of each word is given.
AcrOSs

Down

Tick 7 the things you have used this week.

Listening - Organizing the training

Brad is a team leader at the Vulcan Power Company in Sydney. Raman
works in Brad’s team.

1 C Brad leaves Raman a voice mail message about organizing a

training session. Listen to the message and tick the things in Get
ready which he mentions.

2 I Raman made some notes but he got a few things wrong. Listen
again and correct his notes. There is one mistake in every sentence.

Did you know ...?

In this umt, there are examples of
Australian English. Bri t sh ys c/OOH and
flue r crook means
‘slck' or ‘iiriweb' and this arzo means ‘Us
afternoon . In Listenii c you Will hear
someone say clay and ñeaur G d,
for good day and means ’hello'
and leant is short for ‘beautikil '
and means great’ or
 Look at how Brad explains a word he can’t remember.
ortd one of those ... what do you call them? ... you know, one of those really big things, like a pad of p

a What expression does Brad use to show he is not

see of a word?..... ..._...............................................
1 Look at how Brad asks Raman to do things.
b What word means ’object’? ........................................
I need youUnderline
to organize thewords
the projector.
which say what we do with a flip
charL
what word Youll
compares
need the flipout
to sort chart to a similar objects
lunch.
_
Is Brad pol"rte or direct when he asks Raman to
do thinps?..............................._.........--------------
Could Raman ask Brad to de things using I
need you to and Yoo’ff need to?
YES / NO 4 Explain the objects in the pictures below. Usa

2 Look at the expressions below. Tickthe the expressions from Focus on to help you.
¿ ,
ones
Raman could use to ask Brad to do things. y y t x thiz•g like < big c‹zr« {or showing orcs

I want you to ... a

Would you be able to ...
Do you think you could ...
Make sure you ...

You are organizing a training session. Ask

Mariusz, a team member, to help you. Use the b
polite expressions from Speaking strategy' to
ask Mariusz to organize the things below.

a order / axi
b buy / pens
c order / flowers
d send / email
e book / hotel room
f organize / morning tea
 C Listening - Choosing lunch
1 0 Raman talks to Alison, the receptionist at the Vulcan Power
Company, about the training session. Listen to their conversation.
What does Raman do? Tick a, b or c.
a give instructions
b explain a decision
c ask for help making a choice

2 1 Listen again and complete the information in the table.

Delivery charge Sao $20

Where café is

Type o\ food gourmet sandwiches normal sandwicnes

Total price

D Speahing - Choosing I¥t

Sound smarh y

Compare g Ehi»gs 1g Listen to the sentence below. Un erline the two

1 Look at how Raman and Alison compare the
two cafés and underline the language that
they use to make comparisons. The fifst
one has been done for you.
words which have the strongest stress.
the Tasman Café has gourmet
« dwtches, not }ust ofd\nary sandwiches.

Alison: I mean, the food from The

Tasman Café is rob bl nicer. 2 6* Listen and repeat the sentences. Use the words
below to help you.
a vegetarian sushi / ordinary sushi
b hot savouries / coIcl savouries
The Tasman Café has gourmet sandwiches, not just ordinary sandwiches.
Raman: c chocolate cake / orange cake
d fre5h coffee / instant coffee

So, you know, the food wiL probably taste better from The Tasman Café.

You get much more variety.

But The Lunch Box is chedper.

Their delivery charge is more

expensive.
62 Work aad Stud'p
2 Raman is organizing lunch for a conference. He asks you for
your opinion about the food he should order. Read the questions
below and listen.
Raman: Hi there. I'm ordering food for the conference. Can I ask you some questors?
You: Yes, of course.
Raman: Do you prefer hot or cold food?
You: cold food / easy
Raman: OK, and what about drinks — do you prefer Not or cdd?
You: hot drinks / good
Raman: I’m trying to decide beMeen a buffet or a sit-down meal. What do you
You: think? buffet / convenient
Raman: And should I order fruit ot cake for dessert?
You: fruit / healthy

Now listen and answer Raman’s questions.

Think of two things you know well and you can compare
with each other, e.g. two cars or two cities or two
restaurants. Talk about the differences between these two
things. Use Spoa1ing strategy to help you.

Tick what you can do. Can do I hleed more practice

I can understand tenons in a voice mail
message. I can ask people at work to do things.
I can compare two things.
 Tick the things you thfnk a finannal advisor would recommend.
save money use credit cards earn a good salary oay tax on
time keep to a budget borrow money plan for retirement invest money

Listening - Managing money 1

0, Paul Dugan is a financial advisor. He is

giving a seminar to students in their last year of
university. Listen to the first part of the seminar
and tick the things in Get ready that he talks
about.

2 Sara went to Pau)’s seminar and took notes,

but she missed some information. Read her It's a good idea to use e.p and i.e when
notes and complete any information you can you take notes to save time
remember. ie q means for example and i e
means that is!
3 g” Listen again and complete Sara’s notes.
B Speahing — Managing money 1

1 Look at how Paul organizes the different parts Learning tip

of his seminar.
I‘m going to talk to you about ho» to manage money.
The first point is about how nJuCh you spend.
When you give a talk or a seminar, give examples to
explain what you mean This makes it easier for the
listener to understand your opmon Paul says It ’s really
import that you don’t orespend. For example. E
you earn 82000 a montt, don't spend g25O0.

The next point is about how much you earn.

4 Choose a topic from the box below or choose
one of your own and plan a mini seminar.
Think about what you will say and how you
will organize your talk. Use the expressions
Another important point is that you need
in Speaking strategy and make notes to help
a budget.
you. Start like this:

Which expression in bold does Paul use to

introduce the topic?
Can The next point is and Another point is be
used at the beginning of the talk?
YES / NO
2 Here are the expressions Paul uses in
the second part of the seminar. Do you
think he uses A or B first?
A NO Did you use the expressions in Speaking strategy! YES
My final tip for managing ynur money is ...
Why span is important
A great place for a holiday
The advantages of living in a
cix The perfeU job
5 Practise saying your mini seminar. Then say
it again and record yourself. Listen to the
recording and answer the questions below.
Di’d you introduce your top c clearly ? YES / MO
Did you organize your ideas clearly? YES /
/ NO Did you give examples to explain ynt r Doints? YES
/ NO

b My fourth point is

3 Look at the expressions above. Should you

use them when you are talking to your friends
about everyday topics? Why / Why not?
C LisMntag - Managtag moaey 2
1 Now listen to the
second part of Paul’s
seminar. Does Paul give
the following advice?
a You should never
borrow money.
YES / NO
b You should use credit
cards carefully.
YES / NO
c As you start to earn
more, you can save
tess.
YES / NO

2 Listen again and

complete Sara’s notes
below.

D Spea¥cñsg - Managlg xtsoney 2

Speaking strategy how to ask follow-up questions ”
Aslctng toNow-ug ‹juesttoos Look at the questions in Speaking strategy.
These expressions are used to make the questions
1 AHer a presentation, you can ask two types of
less direct.
questions. I’d like to ask
Type A: to ask for more detail about something talked I‘m interested in knowing You talked about saving. Do you think
about in the seminar. Which expression summarizes the topic before asking the questio
Type B: to ask about something related to the topic of the
seminar.
2 Choose the Correu form of each question.
I‘d like to ask how I can get a job that pays a lot of money.
Some students asked Paul these
questions. Are they type A or B? I‘d like to ask how can I get a job that pays a lot of money.
I’m interested in knowing where I get more information from.
a I’d like to ask when you should talk to your
employer about how much you earn. ............ I’m interested in knowing where do I get more information from.
b I’m interested in knowing what kind of bank accountUse the expressions above to make these questions less direct.
you should have. How much is a good salary?
c You talked about saving. What happens if you can‘t How do I get a financial advisor? c What should I invest in?
save ten per cent of your salary? ............ d Is it a good idea to have more than one bank account?
d Do you think it‘s safe to use the internet for banking?
i 2 Match each seminar topic to a suitable question.

The importance of saving money .....
.....
2 Raying a musical instrument
3 Learning English on your own
4 The problem of global warming ,
5 Keeping heahhy ......... ..
6 Technology makes (ife easier ....
a Whafs the best way to prac0se speaking?
b How can I save for my retirement?
c How much aercise should I do each week?
_
d Do we use mobile phones too muchl
e What can we do to help clean up the
environment? f Which is the eas st one to
learnt

3 Use the expressions in Focus on to make the questions

in Exercise 2 laws direct.

4 Ask Paul Dugan three questions about his seminar. You

can iisten to the seminar again and / or read the
audioscript on page 98.

1ck what you can do. a.seminar.

I can .undarsBnd.deiait m a
seminar
! Lm plan and givela rnini’mrninat.
I can ask quesaons about
Can do
 O Can you remember your first day at primary school or your finn day at an English language school?
Think about the quesbons below.
What happened on the finn
day? Who did you meet?
How did you feel?

A listening - The Srst day at scboo1

1 C,/ Anna is the Director of Studies at English Studies
International, a language school in London. Listen to her
welcoming new students to the school. What is the main
reason for her talk? Tick / a, b or c.
a to describe tne facilities at the school
b to introduce the English
teachers c to say what Students
will do today

2 6, Here are the notes that Anna used for her welcome talk.
Listen again and complete the missing information.

— 9 am: Students do a written test — ¿rpms.

and vocabulary — and a self-assessment.
Also have an
— Have a .. — about 10.30.
—At 11 am students have introduct.ion to
the
“ Centre.
— Christine gives Information about the °
programme (11.30 am).
Did pou know ..y
— Students Var 800 lanquams are sunken in
receive at midday.
— Lunch in the ... —
students tdlk to Berit, if they want.
—Afternoon — students have tatk a
class.
 2 Leak at the sentences below.
You can do the test first
1 Look at these ways of offering choices.
A do the test finn or do the self-assessment first
can efther You can do the self-assessment firsL

LookatssntanceAsganWWzhtwo
words join the two parts of the sentenced
n you could either listen to a talk about London or do a conversation class.

What word is used to join the two parts of

sentence C? .... -................
C
Madame Tussaud’s on Tuesday and another option is to go these at the weekend.

3 Use the different ways in Speaking strata

offer choices to a classmate.
Can you delete the second do in A?
YES/NO
Can you delete do in B? a pay for the social activity now / pay tomorrow (con)
YES/NO b do a convetsaton class in the Learning Centre / in a
café (cou/d}
Complete the rule.
When the same.................„, is used for choose the grammar class / ask foi extra help in the
the
two choices, you don‘t need to.......................it Learning Centre (con)
d borrow a dictionary fiom the (ibrary / buy your own
Is it possible to replace can with could in from the bookshop coul‹:I)
A,
and replace could with can in BI e talk to the Director of Studies about your problem /talk
YES/NO
stay in the same class / by a higher level
(com/‹:/} go on the dass tnp / meet your
In C, what word has a similar meaning to
friends {con)
do your homework in the Learning Centre / do z
when you get home (opâon)
i play table tennis / watch the school team play footbaB

1 §§l The next day Toby, a teacher, explains

some rules to his new students. Listen end
complete the missing Information on tke
notice.
• You must °..---.......... .........
@§fI Bruno and Mei Lin are new students • You must be ^........._
at English Studies International, but they are • You mustn*t use °_.. .._
in different classes. 1isten to their
conversation. Bruno tells Mei Lin one thing
that is incorrect. Whst is it?
 To wp:
1 Look at what Bruno tells Mei Lin and You must speak English.
answer the questions below.
We have to speak Englñh all the time. You mustn’t use your mobile.

We aren’t allowed to use our mobiles. The notice says:

You must speak English.
a Which sentence says that it is not OK to do
something? You mustn't use your mobile phone.
b Which words in the sentence tell you this?
Bruno
c Whit sentence says that it is necessary to do
sommhing? We have to speak English.

d Which words in the sentence tell you this? We aren’t alhzwed to use our mobile phones.
e Are the rules for all students in Bruno’s class?
All the verbs in bold talk about things that are
I Did Bruno make the rules or did Toby make the
rules? necessary. a Which sounds stronger — must or have
tot mustn’t or
2 Put the words in the correct order to
make
two questions that Bruno or Mei Lin could
ask.
not allowed tot
come / we / every /to / have / do / dass b Why does Toby must and mostrit when he
/ to? use

bting / we / some / are / to / water / class /to / workplace. Explain the rules to them using the
expressions in Spea1ing strategy. You could talk to
allowed?
a friend, or record yourself speaking.
-- - —-- — —

A new person starts at your school or

 speaks and in the notice?

c Why does Bruno use love la and not allowed tot

d Is it a good idea to use must and mustn't if the

rule is
not yours? .
e Ask if it is necessary to be on time. Use hove to.
f Ask if it is OK to use your mobile phone. Use
allowed to.
Note: When you talk about rules, you will be
understood if you use any of these expressions,
but some sound more natural or more polite.
 5 Ask Toby questions about the school
rules using have to or 6e af/owed to and the
soura saac v words below to help you.
Have to ,
1 , Osten to the pronunciation of have fo in this You ssg: \VhJ ttznc do I have to uzztvs dxqj?
sentence. You hear: As nine o'clock.
ak English in class. Which do you hear? Tick 7 a, b, c or d. a /hav tu/
a What time / arrive / each
ta/ d /hmv ta/ day? b You:arrive early?
Toby: Of course. You can wait in the classroom.
c You: Hovr often / do homework?
Toby: I’ll give you some most nights.
d You: bring / coursebook / every day?
Listen and repeat the rules from Toby‘s class. Toby: Yes, you do. We’ll use it in class all the
Make sure you pronounce hove to correctly. time e YoU: write / in my coursebook?
u have to speak English in class. b You have to arrive on time. Toby: Yes, of course you are.
u have to turn your mobile phone off.

4 Use the ideas below to explain other rules

to Mei Lin.

a do / test / first day

b arrive / time / class
c (not) / miss more than 20% of class time
d do / some homework most nights
e do / progress test every month
f bring / coursebook / school every day
g (not) / use / first language in class

1ck what you can do.

I can understand activities in a timetable.

I can offer choices.

I can understand and talk about rules.

71
 Think about learning English. What ate you good at? What do you need to work on? Number them 1-4 (T = the one
you are best at}.
rea listening _„.. wrc speaking
wha do you like doing in English7 what don’t you like doing? Number them \—4 (T = your
favourite). readilistening ...... writing speahng

Listening - Advice session

1 I Nigel is Mayuki‘s English teacher. He gives Mayuki advice
about how she can improve her English outside the classroom.
Listen and tick what they talk about.
reading

speaking
vocabulary
pronunciation
mar
Teacher’s suggestions:
2 $ W Listen again and
complete Nigel’s notes.
You can write more than one
word in each gap.

sten ng Ls cn or
 Speahing - Advice session
making strai may

1 Look at how Nigel gives Mayuki advice on how

Are the expressions in bold suggestions
to improve her listening.
or rules?

a I think it’s important to watch DVDs in English

Which expression introduces someone else’s
opinion?
b What some students find rea)ly useful is to watch
pan of a movie.

Which expression introduces the speaker’s

opinion?
C Why not listen for general meaning
only?

d You could listen again.

2 Maria is learning English. Give her some advice

on how to improve her listening by watching
DVDs in English. Use the expressions in
Speaking strategy and the words below to help
you.
Cx&mph : A.
YOM SQ : YOU Cdtx@ Notch f7'\/DS Angle.d .

for st : 1 thN a’s tnpottan£ not to tis£en for detail the

a could/ watch DVDs English

b important / not / listen for detail the first time
C why / watch five / ten minutes / movie
d first time / listen/ I rhink / important/ listen/
general information
e important / not use / subtitles / first time
f second Lme / listen / could / try / understand more
detail g what some students / useful / use / subtitles
h fourth time / why / listen / new words

Now give Maria some advice on how to

improve her speaking. Use your own ideas and
the ideas below.
C I\isteañig - Leaxnixxg outside the ctassmom
1 Nigel talks to Mayuki two weeks later. Listen to their conversation.
C @§l What does Nigel talk about? Listen and tick 7 a, b or
C. a the study Mayuki has done in the last two weeks
b Mayuki’s progress
c what Mayuki can do to improve her English
2 what ate Mayuki's learning goals about? Tick 7 a, b
or c a work
b personal life
c both

2 IQ Look at the advice sheet Nigel gave Mayuki. Listen again

and complete the missing information.

b
e.g. Speaking — on the ....................... .. and In everyday
conversations listening - to the news. seminars. ’

e.g. listening and speaking books in the self access centre, d .......
groups etc.

?
How ...........
Do * ..... ... ..... ......
 What are youz goals’ Do@16

Speaking - Learning outside the classroom

3 What are the goals of the students below? Talk

about them.

Yo« st: L« ’s dzs‹uv o 0 sdxdg at «versa w be

kS.
a LuCia: study / university / the US (dream)
b Omar: understand lectures / presentations / English
(good c Stefan: speak English / phone / (need}
d Li-Ying: write essays / English (front)
e Kdterina: speak English / work (aim)

What are your most important learning goals?

Use the expressions in Spea1ing strategy to
talk about them.
*‘ ” *. z:*‹'ya›: •

1 Look at the expressions in bo(d MayuLi uses to

talk about her goals.

My main goal is to talk to foreign visitors I easily when they visit our company.

I need to alk about my job.

I want to tak to peope when

! go overeas on holidy.

Which expression is stronger? Tick a or b.

a need to b want to

2 Put the letters in the correct order to make

three words you can use instead of goal.

Can-do checklist
Tick whdt OU Can do.

I can understand advice on how to improve English.

I can give people advice on how to learn their English.
I can talk about my learning goals.
For each question tick a, b or c.
Which expression does not talk about a
schedule? a Business is very good today.
b He‘s going to introduce you to the
Finance Director.
c You’ll visit the factory this afternoon.
Which expression does not talk about the
future?
I'm planning to increase
profits. b We’d like to increase
profits.
c We’ve increased our profits.
Which expression tale about something you finished
recently?
I’ve put out all the glasses.
b I’m going to put out all the glasses.
I’m putting out all the glasses.
4 Which is the most direct way to ask people to do things? 9
a Would you be able to order
lunch? b I need you to order
lunch.
c Could I ask you to order lunch?
5 What can you say when you stan a long talk or seminar? 10
I’m go ng to talk to you about
b The first point is .
Another point is
6 Which is not a suitable question to ask about the
seminar ‘Money and the Internet'?
Is online banking safe?
b What type of sport do you
recommend? c Can I apply for every
account online?
7 Which expression does not offer a choice?
a You can either study grammar or vocabulary.
b One option is to go to the cinema and
another option is to go out for dinner.
You must have lunch early.
8 Which expression makes the rule sound the
strongest? a You must pay a deposit for the
course.
b You should pay a deposit for the
course. c You have to pay a deDosit for
the course.
76 Werk azid 8ted'p
Which sentence does not describe a goal?
a My aim is to work for an international company. b I need
to talk about my job in English.
I always study hard in English lessons.

Which sentence does not give advlce?

a Why not listen again? b You
must listen again. c You could
listen again.
Answer these questions. Listen and answer these questions.
T I Make two sentences about your future plans. Use plan 9 Listen to this description. What is belng described?
and hope.
20 Listen. Whlch sentence has the correct stress?
a The café has chocolate cake, but the shop only has
1 2 Make this feedback softer. fruit cake.
Cleor the tables foster! b The café has chocolate cake, but the shop only
has fruit cake.
21 Listen and reply.
\3 Ask if someone has done something using yef and What’s your schedule for today?
the words below. 22 Listen and reply.
g/’ue / them / menu / shot ore your learni”ng goals?

14 What are some things you should listen for when

you listen to a recording of yourself giving a
seminar?

15 Write a questlO0 using have to and the words

below.
come / every lesson

6 Give some advice using why not? and the words

below.
li”sten / songs / English

17 What are two things you can do to improve your

speaking?

18 What are two things you can do to improve your

listening?
This appendix contains a list of expressions which are useful After you complete each unit:
when carrying out the listening and speaking tasks in each 3 Look at the expressions and check that you
understand unit. The expressions are divided into Thinps you con say and them. Try to think of different
examples using the same Things you might hear. All the expressions are recorded on key words. Find the
key words and expressions in the the audio CD. Audioscript to see them in context.
You can use this appendix in the following ways. * Listen to the expressions, and notice the stress and rhythm
of the speaker. You may want to mark sentence stress
Before you begin each unit, do one of the following: in
Look at the expressions and use your dictionary to check a highlighter pen. Listen again and repeat each phrase,
practising the stress and rhythm.
the meaning of any words you do not understand. 78
2 Look at the expressions, and try to work out the meaning
of any words you do not understand when you see
or hear them in the unit. This is more challenging but
it is a very useful skill to pra4ise.

The reason I’m ringing is because it’s my

birthday. 1 was wondering if you wanted to
come.
That sounds good.
That sounds good but I’m afraid I‘m going away.
Do you want me to bring anything?
What day?
What time?
Hello, Brian speaking.
It's Mark here.
It’s cold today, isn‘t it?
What do you do?
How do you know Mark?

Sorry, 36
\ was just wondenng where it is.
What size are the beorooms?
Is there a garden?
I’m phoning to let you know
I was wondering if you could get someone to come and have
a look at it.
The shower‘s broken.
I‘ve lost my keys.
It’s not working.
 5 Listen again to the expressions and notice the
pronunciation of any difficult words. You may want to mark
word stress in a highlighted pen. Listen once more and
repeat each word, practising the word stress.
6 Cover a co(umn, then listen to each expression and repeat
from memory. This helps to focus your listening.

I’m having a party to celebrate

Have you met Reshma?
We play football together.
It’s nice food, isn’t 1?

I’ll come round and have a look at it.

Please leave a message and I‘ll get back to you as soon
as I Cdn.
It’s a ten-minute walk to the shops.
 Useful language

How can I tell if ?

You need to inset the ticket / card / pass into the machine.
that should I do then / new / after that?
Can I get this discount pass from normal ticket machines
or from special ticket machines?
Can I buy a ticket / card / pass only on Monday or on any
day? How does the discount card work?

1 don’t feel like cooking,

It’s very similar to Thai, but the flavours aren’t quite as strong.
\/Vhat about having Thdi food? It‘s supposed to be very reasonable.
I’ve got an idea.
There was a taste of lemon grass / lime leaves / ginger.
Last night 1 went to a Cambodian restaurant, Did you enjoy it?
For a starter / a main course / dessert I had
... It was delicious / tasty / spicy /mild.
It's made with coconut milk / tomatoes.

I think my camera was stolen. Can you describe the cdmera please?
It’s quite a small digital What’s it like?
camera.
Do you know what make it is?
It was in a grey case with a shoulder
strap. It's not very old.
It’s a Nokia.
I’ve got travel insurance.

What are your symptoms?

I think I’ve got the flu.
Have you got a temperature?
I’ve got terrible toothache.
DFE' YOU COUgh]0@}
Oh no, Take some lozenges / painkillers. Tney will help,
You should take
It’s a kind of tea.
It’s a bit like a

How about a hostel / hotel / guesthouse?

Can you recommend somewhere central?
This one here is about TO bucks for a n‹
\t’s too expensive for me. You'll be sharing a bathroom.
Whdt s it like?
There are cook|Ftg facilihCS.
I‘m not keen on sharing a It’s really modern.
bedroom. Can you tell me more This is the lounge. It’s gc' ‹ .'. sz z—=-- ”.
about that? Could I have a look at
channels.
it?
Yeah and how much is that?
Oh OK, ah ha. Hi, how can I help you?
We have a tour every day.
Oh wow. Sounds good / great.
I’d like to go skydiving. I just need a name that 1 can book under.
How do you spell that?
I‘I1 just confirm that for you.

Would it be possible to fly three days later?

Could I go in the morning?
I’m really tired so I don’t want to do more exercise.
I don’t want to do the cycling trip because I‘m really tired.
.°:'10
Let me just check the availability.
Can you give me the booking number?
If you cancel now, you will lose that
depose. A trip that Tots of people do is
...

The weather is getting hotter.

There were more / fewer cyclones this year.
Europe is experiencing a heatwave.
i’m not an expert ... but I think it’s getting Temperatures are rising.
worse. I think that’s because of global
How are people making global warming worse?
warming.
In my opinion we can do something about it. What's causing all this?

@o@11

I have our schedule for today.

At ten o’clock in half an hour, you’ll meet out CEO. Will there be an opportuniy to do some
tasting? I own three cafés, a small chain.
We've arranged a visit tomorrow morning to the
plantation. You can visit the factory and look at all All these high rise buildings — it‘s like being in New York!
the brands.
I’m planning to increase
profits. I’d like to expand.

You're very friendly and natural with the

I’ve already filled the sugar
customers. They can have some time to just
bowls. I've put them out.
chat a bit.
Have you folded the napkins yet?
There are just a few little things. How about tips? How did you do?
It was just a little thing.
Can you just make sure you clear the plates?
I need you to organise the projector. Make sure that everyone has a
You’ll need to sort out lunch. notepad. A flip chart would be really
a big thing for writing up notes useful.
some stuff for cleaning the They have gourmet sandwiches not |ust ordindP/ Sdndwiches.
whiteboard The food is probably nicer
/ better.
Their delivery charge is more expensive.
You get much more variety.

@O@1#

I’m going to talk to you about It‘s a good idea to borrow money for assets.
... The first point is about . . Try and increase how much you save every year.
The next point is about ... You have a problem if you spend more money than you
Another important point is earn,
My final tip is
I’d like to ask when you should talk to your employer.
t’m interesteed in knowing what kind of bank account
you should have.
Do you think it's safe to use the Internet for banking?

The first thing is

From 9 am until 10.30 am
And then after that / at 1.30 pm
We have to speak English all the time.
We’re allowed to bring some water to
class.
Self assessment is when you decide / think about your
language / level.
You could either go to a talk about London or do a
conversation class.
You mustn’t use mobile phones.

My aim is to study English at
university. My dream is to study in
the UK.
My ambition is to work for an international
company. My main goal is to talk to foreign
visitors.
I need to understand lectures in English.
What sort of things do you want to listen to?
I think its important to watch DVDs in English.
First, you need to set some goals.
Stop and think about your learning.
What some students find really useful is to watch part of a
movie.
You could listen again.
This is a summary of all the Listening learning tips. The unit
number is at the end of each tip so you can look back and
see how the tip is linked to the activities you did.
0 Read the exercise before you listen and make sure you
to know what you are listening for. For example, is it
number or a word? (Unlt 2)
& If you know the topiC of a conversation, it is a good idea
can to think about what you know about that topic before you give you useful informatiOn dbout the person’s attitude,
for listen. This makes it easier to understand the conversdtion.
or
(unit i o›
Ltstaotng foz general zoeaoJog
0 Try and understand the general meaning of a
ten before you listen for the details. Don’t worry if you
can‘t undersand eve hing. Think about what you
want to know and only listen for that information.
(Unit J)
e Try to under5tand the words that are strongly stressed
because tnese are often the most important
words. (Unit 10)
0 Sometimes it's possible to remember information from the
other first time you listened. Check this information when you
listen for the second time. (Unit 4)
0 Sometimes it‘s important to listen very carefully
and understand every word. Listening to a short text
like this can help you practise listening for details, but
I‘s not d good idea to listen to a long conversation in
this way. (Unit 4)
Wbeo you cbeck your aoawezs to a
0 When you check your answers, think about why you
got them right or wrong. If you know why you got
something wrong, maybe you won‘t make the same
mistake again. (Unit 5}
Wbea pou bave to listens aztd uodarstaad
gyy y
0 When you are listening to a CD, you get less information
because you can’t see the speakers. For example,
in a Tourist Information Office, the officer will
point to
bFochures and information inside them. This helps you
understand what he or she is saying. (Unit 8)
e When you listen to people talking, try to listen to how they
Sound as well as what they say. The tone of their voice
example, whether they are feeling positive or negative,
happy or sad. (Unit 1 2)
0 Watching TV and movies in English can help you improve
your speaking and listening. Use the ideas in
Appendix 5 to help you get the most out of
watching movies in English. (Unit 16)
Mahtae a oote of new laaguage
e When you hear new expressions or questions, make sure
you listen for the wolds or syllables that ate
stressed.
When you record these words in your notebook, mark the
stress by underlining the strongest syllable, e.g.
machines. (Unit 3)
0 It's a good idea to record new words in categories. It helps
you to remember them and you can easily add
words to the lists. (Unit 5)
This is d SUMmdry of all the Speaking Ieafnir\g tips. The unit e To help keep a conversation going, don’t just
answer number is at the end of each tip so you can look back and questions, make sure you ask them too. (Unit
5)
see how the tip iS /fnked to the activities you did
e When you give your opinion, it is impoJant to expla n your
ideas. This helps keep the conversation going and makes it
Pregazfisg to speatc more interesting tar the listener. (Unit TO)
G It’s a good idea to practise describing the situation and 0 When you give a talk or a seminar, give examples to
think about what people might ask you before you have explain what you mean. This makes it easier for
the to say it, for example, at the chemist's / post office / bank listener to understand your opinion. (Unit \ 4)
f?tC U
* *' ‘) B Make your own learning goals and think about what you
need to do to achieve them, Talk to your teacher or a
Practicing new lan age friend about your plans. They might have some other
ideas to help you. (Unit 16)
B Don't worry if you don‘t Say the exact same words as
the conversation. Try and say something that has a
similar meaning. The more you try, the easier it will get. MaBtag a aote of new language
(Unit 1)
m then you look up a new word in the dictioDd
B When you learn d new expression, it‘s a good idea remember to check which syllable is stressed. A ' is put
to practise it with different words. (Unit 7) in front of the stressed syllable e.g. noisy /'n»tzi/. This
means the stress is on the first syllable. (Unit 7)
0 Sometimes it’s useful to read an example answer
aloud, but don't memorize it. Learning to speak from
notes rather
than reading aloud is difficult, but it helps you get better at 0 To help you remember new words, it is useful to use mind
speaking ftee\y. (Unit \ 1) maps. Look at the example in Unit 9. (Unit 9)
B Sometimes when you are studying on your own it in 6 When learning useful expressions, it‘s a good idea to
look diftlEUlt tO stay motivated. Try doing different things to fOf patterns or things in common, for example, when
you keep you interested, like studying with d ff)end o study»g want to talk about completed actions and the time
isn’t online. Planning your learning will also help. See Appendix important, we use the pattern:
6 for ideas on how to do this. (u et s) I + have + verb e.g. I’ve filled .. I’ve put . . .
Looking for patterns in Idnguage is a useful wdy of helping

Thinking afiout pronunciation you to remember expressions. (Unit 12)

6 Some sounds change when they are not stressed,
for example:
con is pronounced /kan/ in / can go ¿h/’s weekend.
for is pronounced /fa/ 'In Just for one person. (Unit
8)
Speeldng
G Talking on the telephone can be difficult because you Can ’t
see who you are talking to.
To make it easier you can:
—think about what you will say and how you will say
it before you talk on the telephone.
—think about what the other person might say before
you telephone them.
—iepeat part of an answer to check you understand.
4 thing means the same as ‘object. For materials, liquids
Or groups of objects we use the word stuff, e.g. some
stulf for cleaning the whi’teboard. {Unit T5}
e it’s often a good idea to record new vocabulary in
groups because it makes them easier to remember.
Look dt the example in Unit J4.
e When you learn new language, its often fmportant to
understand whether the meaning is strong or weak Cr
—ask the speaker to repeat things you don’t understand and
to spell difficult names and addresses. (Unit 2)
positive or negative, e.g. must ’e very strong. tt ts
im{xxBrtt to undersand these meanings so that when
you talk you do not give a negative message or
sound impale tUnit 15)
It is u good loan to do Unit 10 before ‘you use this ’orkslseet

Listen to the news in English dnd use this worksheet to help you understand it. You can listen on the:
Internet — try these sites: hrs://www.voanews.com/specialengIish
httDf//www.bbc.co.uk/worIdservice/IearningengIish/newsengIish/index shtml http:/Sedition.cnn.Cam/services/podcasting
Radio — record it so you can listen to it two or three times.
TV — record it so you can listen to it two or three times

Listening
Listen to the news. How many different news stories are there?

2 Listen again and tick the topics the stories are about.
national news internalional news politics
disaster environment entertainment her th
sport business life lyle sc ience
media

Listen again and take notes to fill in the table. Not everything will be in each story so don’t worry if
you can‘t write something in every box.

H0w

Speaking
1 Record yourself describing the news story. Listen to the recording. Have you included all the
information above?

2 Tell someone (in English) about one of the stories you listened to.

ExWa
Choose one of the stories and find out more information about it. Look at different websites and
newspapers to get extra information.
WatchIn9 movlea
Use this worksheet whenever you watch movies in English. If you’re just watching part of a movie, you can use the
activities on the next page Watchi”ng a scene from a movie.

As you watch the movie, fill in the three tables below. Get information from what you see as well as from what you hear.

1 What are the main events of the film?

on Ma tr4 n , Ye hetpczL her when someorto stoLe her by.......

2 Who are the characters? Choose two and complete the table with information about them.

Name

Personality (e.g. friendly)

Other details (e.g. family, plans ., .)

3 As you watch, write down one to five words you don*t know and think are interesting or useful. Try
and guess the meaning. After the movie, check your ideas in a dictionary and record the words.
 m, Watching movies

” * „ . , ;m • ,t
1 Talk for one to two minutes about what you think of the movie. Think about what you will say before
you speak. You could talk about the actors, story, ending, special effects, scenery, clothes ...

2 Find someone who has seen the movie and ask them (in English) what they think about it.

Find out more about the movie or read a review of it. You could look in an English newspaper/
magazine or these sites on the internet: http://www.mrqe.com/ or http://www.imdb.com/ or http://
movies.go.com/reviews

Watching a scene Srom a movie

1 Watch a short part of the movie and answer the questions below.
'«\'i !ci› cl«›rar”:an. are in tlnc° scene !

3 Watch the scene again and find one line of dialogue that you like in the scene. Write down exactly
what the character says.

U se the notes you made above to tal k abo ut the scene. Record what you say or talk to a friend
about it. Start like this:
1 What is your most important listening or speaking goal?

Complete this sentence about your goal.

2 How can you achieve this goal? Write a list of things you will do. You could use some of the ideas in
the Extra tasks in each unit.

3 After you have done the things on your list, think about what you learned. Answer these questions:
'›\!Isat dial i Ica! n?

4 Now do the same for your other learning goals.

87
These recordings are mostly in standard
Bntish English. Where a speaker has a
different accent, it is noted in brackets.
P'1
Brian: Hello, Bnan speaking.
Mark: Hi Brian. Ifs Mark
here. Brian: Hi Marx How
are you? Mark: I'm fine.
How are you? Brian Fine.
Mark: I haven‘t caught you at a bad time,
have I?
Brian: No, no. I was just watching W
Mark: Qhgood Hdveyouhad
agood
weekend?
Brian: Yeah, I went ta the cinema with
some friends yesterday. I haven’t done
much today. Just at home ... watching TV.
Yeah, tsbeengood iaaboutyou?
Mark: Yeah not too bad. Hey, actually the
reason I’m ringing is because it's my
birthday next week ...
Brian: Oh OK, yeah.
Mark: .. and um I thought I might
have a few people round at the
weekend to celebrate and I was
wondering if you wanted to come.
Brian: That sounds good. What day?
Mark: Saturday, Saturday night.
Brian: Saturday. Yeah, yeah. I don't have
any plans for next Saturday. Great. What
time?
Mark: mm, about 7.30.
Brian: OK. Bul I don’t think I can get
there tiI18 o'clock.
Mark: No problem.
Brian Do you want me to bring anything?
Mark: No nothing. I'll get the food
and everything.
Brian: OK. Do you want anything special
\o youi birthdays
Mark: No. No you don’t have to buy a
birthday present. Just come along
and help me celebrate. That’s all.
Brian: OK. That sounds great.
Mark: See you on
Saturday.
Bnan: Cool. See you then.
Mark: Bye for now.
Mark called last night. It’s his birtfiday next
week and he’s having a party on Saturday
to celebrate. It starts at 7.30. He doesn't
want
me to take anything. I’m lookinB !•rward to it.
What day?
a Do you want me to bring
anything? b What time?
c Thatsounds good.
(Ma k — Ame ican}
Mark: Hi. It‘s Mark here.
Mark: I'm fine. How are you?
Mark: Have you had a good weekend?
Mark: Not too bad. Actually the reason I’m
nnging is because it’s my birthday next
week and I’m going to have a party. I
was wondenng if you wanted to
come.
Mark: Saturday Fl’*ht
Mark: About 7.30.
Mark: No. I’ll have food and everything.
Mark: See you on Saturday, Bye.
Brian: Hello, 8nan speaking.
Bnan: Hi. How are you?
Brian: Fine.
Brian: Yes I have. I went to the cinema
with Some friends yesterday and i
haven’t
Brian: Bye.
Brian: Do you want me to bring anything?
Bnan: OK. That sounds great See you then.
® i3
’ - yB -I2
(Mark - American; Reshma - Indian)
Mark: Hey Brian, have you met Reshma?
Brian: No I haven’t.
Mark: Oh OF Reshma, this is Brian.
Reshma: Hello ... um ... sorry, what
was your name?
Brian: Brian.
Reshma: Brian. Hi, I’m Reshma.
Bnan: Hi Reshma.
Mark: Brian and I play football together.
“““” ” Reshma: Oh OK. IS your team doing well?
Mark: Yeah ... well ... we Iosl last
week but we usually win most of our
games.
Bnaq. Yeah, we’re doing ieal\y we? actual\y
Mark: Hey, I'll be back in a minute
guys. A few more people have just
arrived so I'd better go and say hi.
Reshma: OK.
(pause)
Brian: How do you know
Mark? Reshma: Um I live next
door Brian: OK.
Reshma: So I’ve known him since he
moved in, um, a couple of years ago I
guess.
Brian: OK.
A: So what do you do?
B: Ah I \vork for Trust Savings Banu
A: Oh OK And ah what do you do there?
B: I wont in Customer services. Yeah 1
help people set up new accounts and
that
kind of thing.
A: Oh OK. Do you like it?
B: Yeah its not bad. Ifs a good company
to worK for ... What about you? What do
you do?
A: I‘m a shop assistant. I sell mobile phones.
Brian: That sounds good. What day? Brian: OK. What
time? “” A: It's isn't ill B: Freezing.
cold A: They say this has been the coldest
today, winter in TO years.
B: Really? No wonder I’ve felt cold. Do you
think it’ll snow? Landlord: And your name is?
Susan: Susan.
A: Maybe. That'd be really strange though
because it hasn't snowed here in Landlord: OK Susan, if you're interested,
I’ll be down there at 5.30 if you
years.
want to come and have a look.
B: hmm, it's weird how the
Susan. Oh OK, thanks .. . Bye.
weather’s Changing. I think
Landlord: Bye.
What do you do?
.. So w,Z6.
The food's good, isn t it?
(Landlord - New Zealander)
How long have you JJyed Landlord: It’s in Arawa street.
„ Susan: What was
here? Do you know anyone that? Landlord: Arawa
Street,
here? Landlord: It‘s in Arawa Street.
Susan: Pardon?
This is a nice house, isn't Landlord: Arawa Street.
it? It’s cold today, isn't (Landlord - New Zealander}
a Landlord: The other bedroom probabl
it? only fits a single bed.
seems to be OK .. I‘m not sure
why but it’s not work ng I was
aondenrig if you could get someone
to come and have a look at it for
us.
Landlord: Ah ,. Was it working before
yesterday?
Susan: Veah, it’s been workng fine, but fo‹
some reason we couldn't get it going
fast night .. , We use it quite a IOt SO it
›VCMld
be good if we could get it fixed.
Landlord: Ah ... OK ... Um, I‘ll come round
and have a look and see if 1 can fix iL 1f I
can’t, I'll get an electrician in.
Susan: OK.
Landlord: Ah ... I won't be able to come
til tomorrow night. Say about seven
Will someone be home then?
Susan: Ah yeah. I’ll be here.
Landlord: OK. Well I’ll have a look at it
tOlTtOffOW.
Susan: OK then. See you about
seven. Landlord: Yeah OK ... Bye.
Susan: OK Bye.

b Landlord: Um, rt’s probably about a

ten-

(Landlord = New Zealander)

Landlord: Hello.
Susan: th hello. I’m phoning about the
house in Glen Eden that‘s advertised in
C
the paper today.
Landlord: Yes.
Susan: I was just wondering where it is
exactly.
Landlord: 36 Arawa Street,
Susan: Sorry 36 ..
Landlord' Arawa Street, A-R-A-W-A. It's
number 36.
Susan: Oh OK. The ad says it's close to
the shopping centre and train station.
How far away are they?
Landlord: Yeah, ifs really dose. Um,
it‘s probably about a ten-minute
walk to the shops and five minutes to
the train station, so it's not far from
anything.
Susan: Oh good. Um, the bedrooms.
There are two, aren’t there? What size
are they?
Landlord: Yeah, one‘s a bit bigger than
the other . . . um but they're .. about .. .
medium size I guess
Susan: would they both fit double beds
in them?
Landlord: Ah the bigger one would, but
minute walk to the shops.
Hello, it's Susan from your flat in
Arawa Street. I'm phoning to let you
know there's
Landlord: OK, if you’re interested I'll be a broken window. We can’t close it and it‘s
down there at 5.30a really cold! Could you please send someone
around to fix it? Thanks. Bye.
(Landlord — New Zealander)
Sorry, the other bedroom fits a .. Hello, you‘ve reached Tony Goodman. I
Sorry, it‘s a ten-minute walk to can‘t take yourcallrightnow, so pease|
Sorry, you'll be down there at eave a message and I’ll get back to you
as soon as
I can. Thanks.
I was just wondering where it is.
• (Kumiko - japanese)
a I was just wondering hoW far it IS- Matt: Hello, I’d like to get some
information b I was just wondenng how much it is. about catching the
underground, please.
c I was just wondering how many Kumiko: Yes, of course.
bedrooms there are. Max: Well, the first thing I’m nat sure
d I was just wondering when I can move In. about is umm ... how do 1 buy a ticket?
Kumiko: Ah yes. Well, to begin, you should
(Landlord - New Zealander) look far a ticket machine — you can find
the other one probably only £rB a single bed. Ah they’re both very sunny rooms.
Susan: Oh OK. Is there a garden? Landlord: Ah not really. There's a smal!
area where you can hang your washing, but no garden ... You can go and have a look at it
if you want.
Susan: OK,yeah. Landlord: Hello, Tony speaking. them at the
stafion. Susan: Ah hi, it’S SUsan
from your flat in Max: OK.
Arawa Street here. Kumiko: And um you can . . you Can
use Landlord: Oh hi Susan. What can I do fOf
coins or notes.
YOU? Matt: Any coins or notes?
Susan: Um, we’ve got a bit of a problem in Kumiko: With coins only TOO yen and
the flat. The oven's nat working ... I WdS and 50 and 8
ten. cooking dinner last night and I had SOME Matt: Hmm. OK.
stuff in the oven. After a while I realized Kumiko: You can use T ,000 yen notes
in it wasn’t cooking. The oven was on, but every machine.
it wasn’t getting hot. I had a look at the Matt: I see.
plug, thinking it might be that, bUt the Kumiko: And you can also find some

89
 machines where you can use 5,000 and
c t0,000 yen notes.
Matt: How will I know which notes I can use?
Kumiko: It will say on the machine. And
some take credit card” too.
Matt: So how much money . . . How can 1
tell how much money I need to put in the
machine?
Kumiko: There’s a map which tells you. It’s
above the machine.
Matt: Of r1ght — the big map.
Kumiko: Yes. You can find the pnce.
You have to .. er you need to choose
the
correct price for the place you want to go
to.
Matt: Ah right — I choose the price. What
should I do next? Just catch the train?
Kumiko: Yes, you keep ticket’ and nsert \t
in the machine at the tickei gate.
Matt. And will lhe ticket come out of the
machine?
Kumiko: Yes, it comes out of the
machine. So you have to keep your
ticket until you get off.
Matt: And then what do I do? Give the
ticket to somebody or ... ?
Kumiko: No, when you arrive at the
station, you have to insert the lickel into
a machine again.
Matt: Oh. OK, at the exit ticket gate?
Kumiko: Yes, the exit ticket gate. Bul your
ticket will not came out.
Matt: OK. I understand. Thank you.
Kumiko: You're welcome.
cr*Did you notice?
Kumiko says. And some fake credit camel
loo A native speaker would say. A›d
some Ldke credit c'arc'S too.
Kumiko says. You keep ticket ai›d been
it in roe nzac/›/ne. A native speaker
would
I Two hundred and fifty
2 Five thousand two hundred
3 Five thousand two hundred and fifty
4 A thousand
Cj (Kumiko -Japanese)
a Kumiko: Some ticket machines take
both notes and coins.
Kumiko: It will say on the machine.
b Kumiko: You put the money in the
machine.
Kumiko: You can see on the map.
Kumiko: You get the ticket from the
machine.
Kumiko: Go to the ticket gate.
eO
Matt: OK. So will the money come off the
card?
Kumiko: Yes, yes.
Matt: So how does it work with the ticket
d Kumiko: You pul the ticket in the
machne
Kumiko. Remember to take it when it comes
out of the machine.
e Kumiko: You can use credit cards In some
stations.
Kumiko: It will say on the machine.
C/ (Kumiko — Japanese)
Matt: What about discount tickets? Is there any
way to get a cheaper fare?
Kumiko: Well, we've only got one discount
ticket.
Matt: OK.
Kumiko: If you take the train every Friday or
the 20th of every month
Matt: Mmm.
Kumiko: . you can use the ’No My-Car- Day‘
discount pass.
Matt: OK, so how does thal work?
Kumiko: If you buy a 'No-My—Car-Day’ discount
pass, you can go everywhere on the
underground for a whole day. And il costs
250 yen less than a normal day pass.
Matt: That sounds good.
Kumiko: But it’s only available every Friday or the
20th of every month.
Matt: So you can only get it on those days?
Kumiko: Yes.
Matt. Do I get this discount pass from
normal ticket machines or from special ticket
machines?
Kumiko: You can buy them from all
siaiions, from all ticket machines.
Matt: OK right — the normal ticket machine.
Kumiko: But if you travel every day, you can
get the pre-pay Rainbow Card. Vou cannot
get a discount with it, but it’s very useful
because you don't need to buy a ticket
before you get on the train.
Matt: to how often do I need to buy a
Rainbow Card?
Kumiko: Not each morning — perhaps only once
a week.
Matt: OK.
Kumiko: So that ... for example, on
Monday you can buy* 5,000 yen
Rainbow Card.
Matt: So how long can I use a 5,000 yen
card for?
Kumiko: Ah but it depends on . depends on
where you go on the train.
 machine at the gate? The same as a
normal ticket?
Kumiko: Yes, exactly the
same. Matt. OK. Thank you
very much. Kumiko: You’re
welcome.

m*Did you notice†

Do I get this discount pass from normal ticket

machines or from special tickei machines?

a Do I buy a Rainbow Card from a normal

machine or a special machine?
b Do I buy a discount card frcr\1 all stations
or only some stations?
c Do I buy a Rainbow Card only
on Monday or any day?
d Do I buy a TOO yen card or a 1,000
yen card?
e Do 1 get a discount of 200 yen or 250
yen?
f Do I use a Rainbow Card at the usual
ticket gate or at a special ticket

gate? (Kumiko Japanese)

Kumiko: They’re near all the slations.

b
Kumiko: Yes, you can use them in
some machines.

Kumiko: It wi|I say on the machine.

d
Kumiko: Yes, you can buy a ’No-My
Car-Day' discountticketonCridays.
e
Kumiko: Every Friday and on the
20th of every month.

Neil: So shall we go out for

dinner? Rachel: Yeah!
Neil: 1 don’t feel like cooking. What about
ygg7
Rachel: I’m tired — I don't want to
cook either.
Neil: No. No exactly. So what kind of food
do you want?
Rachel: Indian?
Neil: OK, yeah, well er thafs what
we had last time, so it’d be nice
to have
something different this time, wouldn't
it? What about having Thai food?
Rachel: Oh I'm getting a but bored with
Thai. Neil: Are you? OK.
Rachel: I've got an idea. There’s this
new Cambodian restaurant on Queen
Street.
Neil: Cambodian? Oh yeah, it's just
opened, hasn't it?
Rachel: Yeah ... the new one ... Ah
what's it called? That’s right ... the
Khmer Café.
Neil: I‘ve never tried Cambodian
food. Rachel: Apparently it’s
very similar to
Vietnamese and Thai, but the flavours
aren't quite as strong.
Neil: OK.
Rachel: Well, thafs what they say. And it
has very little meat. Meat is mare
often used as flavouring.
Neil: OK, so there are a lot of
vegetables? Rachel: A lat of
vegetables.
Neil: Well, I suppose we could try that far a
change. Why not? And you said it was
on C!ueen Street?
Rachel: That’s right — it's a new place and
it’s supposed to be very reasonable.
Neil: Do you know anyone who’s been
there?
Rachel: Ah ... there was a review in
the paper which was positive. Said it
wasn’t cheap, but it wasn‘t too
expensive and ah What else did they
say? Umm ..
oh good food and nice and clean ...
nice atmosphere.
Neil: OK. Lei‘s try that then.
I Shall we go out far dinner?
2 What about going out for dinner?
3 We could go out for dinner.
I went to the Khmer Café far dinner last
Friday night and the food was great. For a
starter, I had mushroom soup. It was very
simple, but full of flavour. There was a taste
of lime leaves and lemon grass together
with mushrooms. Then for a main, I had a
chicken curry parcel
— the Cambodian name is ’amok moan’. At
the restaurant they used caboage leaves to
wrap up the chicken, but in Cambodia they
usually use banana leaves. This dish was
full of flavours and was delicious. Ys
made w*h 1emongrass, curry, ginger as
well as a little bit of fish sauce. This is all
mixed together with coconut milk and
the chicken is aoked in this mixture, then
wrapped in the cabbage leaves to make
the parcels. The waitress told me that
they then steam the parcels for about an hour,
then serve with rice.
I went to the Khmer Café for dinner on Friday.
For a starter, I had shrimp soup. There was a
taste of coconut and lime. It was qu*e salty.
Then for a main course, I had beef str-fry.
It‘s made with pineapple and tomato This
dish was very spicy. For a dessec I had fried
bananas and Ice cream. It was delicious.
a When did you last go to a restaurant? b
What type of restaurant was it?
c Did you have a starter? What was it? d
Did you have a dessert? What was it?
e What did you eat for the main course? f
What’s It made with?
g Did you enjoy it?
(Arnaud - French)
David: Hi Arnaud. How are you? How was
your weekend?
Arnaud: Er, not too good actually. I went to the
football game and I caught the bus. And
unfortunately on the way back, I left my
camera on the bus.
Daid: Oh no.
Arnaud: And what I ...
David: Did you get it back?
Arnaud: No, 1 didn’t. I rang the bus
company and they said that they I
gave them the bus number and
everything. They said it wasn’t there so
. It wasn't at the lost property office so, so,
no I didn‘t get it back. I think someone
must‘ve taken iL
David: Oh that’s terrible. You should, er,
you should go to the police.
Arnaud. Yeah do you lh1nk that‘s going to
do any good?
David: Yeah I think you’ve ... if you‘ve got
insurance you need to go to the police
station and report it missing.
Arnaud: Mmm.
David: If you want 1 could come with you.
Arnaud: OK.
David: When do you want to go? When‘s
good for you?
Arnaud: Well I’m, I’m, free now. Are your
David: I have to go to the bank but give me
ten minutes and I’ll meet you at the café
down the road.
Arnaud: OK.
David: I’ll see you in ten.
Arnaud: OK, see you then.
 (Arnaud - French)
David: And how was the rest of your
weekend, Arnaud?
Arnaud: Not bad thancs. How was yours?
David: Good. I went out far dinner with
some friends on Saturday. I heard there
was a free concert in the park but I
didn't go. Did you?
Arnaud: No, I didn’t, It was too cold. I
went to the movies instead.
David: Oh yeah. What did you see?
Arnaud: Siar Wars. They were showing
the second one. It was grea1 Have you
seen it?
David: No, I haven‘t, but I’d |ike to. I‘ve
only seen the first one.

David: And how was the rest of

your weekend, Arnaud?

David: Good. I went out for dinner

with some fnends on Saturday. I
heard there was a free concert in the
park but I didn't go. Did you?

David: Oh yeah. What did you see?

David: No, I haven‘t, but I'd like to. I’ve

only seen the finn one.

a How was your weekend?

b What was the last movie you
saw? c What was it like?
d When did you last go on holiday?
e Who did you go with?
f Did you have a good time?

Did you get it back?

a Did you have a good

weekend? b what did you do?
c Did you go to the cinemas
d what did you see?
e Did you like the film?
f Did you go with friends?

a Did you have a goad weekend? b I didn't.

b Did you go to the
cinema? c Did you walch
football?
d Did you meet your
friends? e Did you study?
 Chu Hua: Well
Pharmacist: Have you got a headache, Pharmacist: OK ... ah ... How long have you
(Arnaud French) had the cough?
Officer: Morning. sore throat, temperature? Are you
coughing? Chu Hua: Oh erm ... um a couple of days
Arnaud: Hello. now. And I have a headache too.
Oñcer: How can I hdp? Chu Hua: Yeah, I can't stop
coughing at night. Pharmacist: Do you take any other
Arnaud: Well I think my camera was medicine?
stolen on the bus. I’ve tried the bus
Chu Hua: No.
people but they say they don’t have 1
Pharmacist: OK. Um ... this is cough mixture.
.. . and er I’ve gat travel insurance.
It will stop the cough. The most important A
Officer: OK, yes. Well we need”to fill
*8 .. take twa spoonfuls three or
out one of these forms. Um and your
four times a day. Don’t take it )ust when
name please?
you’ve got a cough because then
Arnaud: Arnaud Lafayette.
it takes a little while to work. You need to
Officer: Arnaud?
take it before you cough ... Um ... or if you
Arnaud: Lafayette. L-A-F-A-Y-E-T-T-E.
don‘t want to take medicine, then
Officer: Hmm And what‘s your
there is a lozenge you can have. Take two.
address? Arnaud: Here oi in my
Have one and then as soon as you finish,
country?
take dnother one. One after the other.
Officer: Here. Your addfess in the UK.
Chu Hua: Can I take both the lozenges and
Arnaud: 27 Park Road, Birmingham. the cough mixture?
Offcer: Thankyou... Andre postcode?
Pharmacist: No, no. You must face one or the
Arnaud: B13 4TY.
other. You can have the cough mixture at night
Ohicer: Ah ha. And your phone time and carry the lozenges in your bag
number?
durtng the day. If you’re going
/\maud: 07901 672301.
to the movies, and you think that cough's
Officer: OK, that’s a mobile. Do you
going to annoy people, you Can have some
have a landline number or email
lozenges. They soothe your throat, because
address?
sometmes if your throat’s dry, you cough. So
Arnaud: Er, my email’s Arnaud L one
that will help there.
at hatmail dot com. That's all lower
Chu Hua: Um, and what about my
case.
headache?
Dfficer: Great. Now um ... so where did
Pharmacist: You should take paracetamol for
you lose your camera?
your headache. It’s gentle on the
Arnaud: Well I was on the bus, on
stomach and it’s safe to take. And ...
the number 16 bus, coming back
er take two of those every four hours.
from a football game.
Maximum of eight in 24 hours. You
Offa:e‹: \6 bus, OK and, er, when was
mustn’t take more than that.
that7 Arnaud: That was on Saturday
Chu Hua: OK. And what about my eyes?
morning at
They’re really sore. Is there anything I can
about 1 I o'clock. take for them?
Officer: OK. 11 am. So now can you
Pharmacist: Yes, try these eye drops.
describe the camera to me please?
Squeeze one or two drops inta each eye
What’s it like?
ice aday
Arnaud: Well, is quite a small digital
Chr Hua: OK. And how long do I \ake this
camera. It’s in a grey case with a
medicine for?
shoulder strap.
Pharmacist: About ten days. You shouldn‘t
Officer: Do you know what make it is?
take it for longer than thai. OK, and
Arnaud: It’s a Nikon. It's not very old. And
remember to take multivitamins too.
it‘s got my name inside.
Officer: OK ... ah can you sign here please? You need to take it before you cough. You
Keep this form because your insurance should take paracetamol.
company will waM to see it. Don‘t take it when you cough.
You shouldn‘t take rt for longer than thaL
You mustn’t take more than that.

(Chu Hua - Chinese) a I’ve got a terrible toothache.

Pharmacist: Hello.
Chu Hua: Hi, um I think I’ve got the
flu. Could you, um, could you give
me something for it?
Pharmacist: OK um ... what are
your WA ts 2
b I think I'm getting a cold. I've got a
really sore throat.
c My knee is really sore and it’s
very swollen.
d I've been working at the computer all
day and my eyes are very sore.
Anke: Oh, it‘s too expensive for me.
Dan: Ah, OK, all right. So, let’s
have a look at something a bit
cheaper here. Let's see, well here
are some more hotels. They‘re all
quite central and comfortable.

e 1 don't feel very well and I've

got a headache.

f I feel terrible because I can’t

stop coughing.

(/\li - Saudi Arabian, Seiji -=

Japanese,
Ana =Brailian)
Ali: In Saudi Arabia what you do
if you have the flu is you drink
babunej. It's a kind at hot drink
It’s made with
camomile, which is a herb. You
drink it very hot and sometimes you
have rt with lots of lemon. You get
vitamin C from that.
Seiji: In Japan if you have a sore throat,
we use daikon, a Chinese radish. It‘s
a bit like a large white carrot. We
grind the Chinese radish and put
honey on it and leave it for a while.
Then we wait until the juice
comes out ... and then we drink it.
Ana: in Brazil if you’re not well ...
you’ve got a cold or flu of
something like that ... well, garlic is
really important You have a glass of
water and you put a little garlic in it
and mix it together. Every half hour,
you drinL two or three spoonfuls of
the tiquid.
I don‘t know if it works but we try iL

(Anke German; Dan =

Canadian) Anke: I’ve just arrived here
in Vancouver.
I’m looking for somewhere to stay.
Dan: What kind of accommodation
would you like?
Anke: Can you recommend
somewhere central? Near to the city,
the shops — yeah.
Dan: OK, well, ah ... let’s have a look.
How about this one? The Pioneer.
It's right in the centre of town. It‘s
nice — it's comfortable, you get your
own room and bathroom. So, what do
you think?
Anke: How much are we talking
about? Oan: Well, it’s about TOO
dollars a night.
But that includes breakfast.
Anke: How much are they?
Dan: Well, the cheapest hotel is ... i e(s see.
J he Vancouver In—n this one's1 TO bucks
It indudes breakfast, and aI) the
rooms haye a bathroom so thafs
good.
vLe: of, isf Alal bit too expensive for me.
oan: oK. How abouta hostel? This one
her—e BC Lodge— yroJ see,i fs 30
bucks
Anke: whaYs it like?
Dan: WMI fs fairly typical. Ifs got shared
grooms and you‘ll be
shañnga
bat he m,d courseJ here are
cooking facilioti — you can cook stuff
There, but breakfast is provided. It’s
fun, it’s lkre#
— good atmosphere.
Anke: Ah OK. Yeah so Ts a better price
for me, but i’m not keen on
sharinga
bedroom. AndI aD P0'/d ! *!8 more
than
30 dollar—s no problem.
Dan: OF. Oh well,I know just the
thing Here we go. This isa
guesthouse, The Maple Leaf Ella.
Anke: And what about the pnce?
Dan: 60 bucksa night That’s goo—d
thafsd
php, yeah.C tjepae t than the hotels
Anke: That sounds interesting. Can you teTT
me more about
that?
D 00 | t’ very centra—l i fs actually BF
histoñc building. Here’sa photo. And you
can see here that you get your own
room. The bathroom’ss fiared, but
that’s not so bad. You can see fs very
comfonable.
Anke: Yeah, it |ooks gOOd. OK, maybea good
ace for me. CouldI havea look at
it? noisy quiet
quiet hotel central luggage
private hostel
expensive convenient int
ereshng
possible
(Dan- Canadian)
Dan: How about this guesthouse ( joouseJ
The Maple LeafV i| 1 a? Ifs v+ey ceun al, bu‹ things to do.
it’s not too expensive.
t Y ' *8’^*'^ ')
wry don‘t you come on in? Comet fiis
way.
OK so this is the lounge. It’s fairly big.
lbs gota widesct een TV and we get abO0t
30
satellite channels and, as you CanW, ifs
pretty comfortable.
This ist efi kitchen. You share it with
other
guests and, as you can see, ifs recent\
been renovated. There’sa microwave and
fndge for you to use. You can either
cook your own breakfast or we'll prepare
it and
bnng it to your room.
This is one of the bedrooms. ThSl TSa
basic
room and it costs 60 bucksa night which
is quite cheap. As you can see, it’s gota
really big bed. Its goat sin{a desk and
this yery comfortable chair here.
Here’s the bathroom. You share with just
one other guest There’sa power shower
and pIen\ of towelsI think yOU Rfl SEO.'
!’8
a comfortable place to stay.
tea New
Zealander) Amy: Hi, how
canI help you?
Ca|um: Um i’m wondering, um I‘ve} ust
arrived in Auckland and I’m looking
for
intonation .. . ah . what can1 ofi here7
What is there to see?
Amy: Sure. What kind of Things are you
interested ink
Calum: UmI heard aboUt . ah the
dolphins Can you see dO|phlns near here?
Amy: yes you can do that in' °'uck Iande f
that’s basicallya fu-lldq trip. Usually
stating at about eleven through tilal bOI\t
four o’clock, so yOtJ WO uld needI i o5t of
. your day to do that
Dan: Hello. CanI help you?
Dan: Hi there. How canI help you? Dan:
Amy: We also have adventure acavty+
2IUM* Yeah? What are thea dyenMre
activities?
Amy: All sons. You can go bungy jumping
You iump off the harbour bndge. It’s 45
mevesGghv ndaC s 8 5do ñs
very popular.
Calum: OK
Amy: Er ... you can go skydiving.
Calum: S 5 diving!
Amy. Yes you go up to over 3,000 metres,
45 seconds free fall. It’s
Calum: I’ve always wanted to do thaj but
is it expensive2
Amy: It’s ...a fi 350 dollars.
calum: Ah ha. Or. what are the other
options? Not so dangerous.
Amy: There’s the underwater world jUstSI X
kilometres from the centre of Auckland.
If’s an aquañ um whereI he fish are
swimming around on top of you.
Caj um: OK yeah, great
Amy. They’re open until7 pm. Andf at'S
6 dollars.
calum: On Ah ... I’d like to think
about it and ...
Amy: Of course. Heei are the brochures.
Jsut 1et me knowi l you have any more
questions.
9 dbg 9
b •r
c oh wow
d sounds good
e yeah
f greaf
a You can see dolphins andc hi l l S
How about the Vancouver Inn? It‘s
Dan: You could trya hostel.
Amy: That is ... 40 dollars.
cat um: Ah ha.
Amy. And they go every day.
calum: of all right. And do you
see
""
Amy: Yes ... well not absolutely
Calum:
f (Amy - New Zealander)
Amy: Hello again. Have you decided what
you’d like to do?
Calum: I'd like to go skydiving. Cdn I book
that here or . ?
Amy: Yes, yes. If you want us to make
a booking we would be happy to um
Calum: Yep, thar'd be great. I think 1‘II
do
that now while I’m here.
/\my: OK, well ... we just need to get a
few details from you. First of all we
need to know what day you want to
go. They do it seven days a week so
you Just need to choose a day.
Calum: \NeII the weekend bettet.
Saturday.
Amy: OK. Which Saturday would you like?
Calum: Ah, 1 can go this weekend.
Amy: This weekend?
Calum: Yeah.
Amy: OK and if the Saturday isn’t available,
is Sunday OK?
Calum: Yeah, line.
Amy: OK, so that’s the 29th or 3Qh?
Calum: Yes.
Amy: Just for one person? Or do you
have a friend who you think might want
to come?
Calum: Ah no just me.
Amy: OK ... and I just need a name that I
can book under,
Calum: Calum.
Amy: How do you spell
that? Calum. C-A-L-U-M.
Amy: Ah-ha and I just need your last
name as well.
Calum: Brodie. B—R—O—D—I—E.
Amy: OK so I’ll make that booking. You’ll
need to pay here. 1s that OK?
Calum: Yep. Do I get a student
discount? I'm a university student.
Amy: Ah, yes, you do.
Calum: Oh great.
Amy: So with the discount ifs 2.00 dollars.
Calum: OK, thanks.
Amy: l'I1 just confirm that online, if you’d
like to wait a minute.
Calum: OK.
Calum: Yeah and how rlr UCh TS that?
d g|phins every time?
guaranteed, not 100 percent, but they do
. most of the time they will see dolphins
or . .. it may be whaPl S.
Calum: Oh wow.
Amy: At this time of the year you can see
different kinds of whales.
Sounds good
Amy: Oh I’m sorry. The weekend’s
fully booked. What about Thursday
or Friday?
Calum: I’ll go on Friday then.
Amy: Thafs the 28th of March. One
moment ... OK, that’s all booked for
you. You just give your name when
you go there. Here’s a map that
shows you how to get there. It's
very easy to find.
I'd like to go skydiving.
b We havea tour every day.
c It'sa good idea to take your earners
d Usually it cosDg 1 40 but ifs onlyG
UTI today.
e You need to take your own lur+Of
I There are somebma TO
dolphins.
- -—"“
——-
a he’d
b she‘d
c it’d
d we‘d
e they‘d
I wouldn’t like to go skydiving. a
What did you decide to do?
b what day do you want to go? c For
how many people?
d Can you give me your full name? e
How do you spell your surname?
f And I tust need a contaa telephone
number as well.
Thank you. I’ll just confirm that for you.
$ (Helen - South African)
Helen: Good afternoon, sir. How can I help you?
Adam: Yes, hello. I’d like to change my flight to
Cape Town.
Helen: Hmm. OK, so can you tell me the
booking number?
Adam: Umm I don’t remember my
boohng number, ta be Sanest.
Helen: OK. Thafs OK. Maybe just your family
name then. Can you give me that?
Adam: Yeah, my family name is Lister.
Helen: Is that L-I-S-T-E-R?
Adam: Thaws right. Adam Lister.
Helen: OK, let me just check that for you.
Adam: The airline is South African Airlines and \
think the light number s SAA 73S.
Helen: Great. And when are you flying?
Adam: Oh, it's next Monday, the 15th.
Helen: Ah yes, that‘s right SAA 235 from
Johannesburg to Cape Town at 9 am. OK.
What would you like to change?
Adam: Would it be possible to fly three notice.
Helen: There’s another flight at 1 .
days later? Adam: Oh, I see. Oh well
30. How about that?
Hden: OF, let me just check the avai\ab’i\ity.
Adam: J 1.TO sounds good.
Ah yes. There are flights on Thursday the
Helen: OK that‘s great. There‘s a
1Bth, but unfortunately the nine o’clock flight
different flight number. |t’s SAA
is full. What about another tme that bay?
327. Now one thing I just need
Adam: Is it possible to go in the morning? to sort out wiih you is that
Are there other morning flights?
your original ticket was a
budget economy class ticket
and...
Adam: Yes, this righi.
Helen: Well, it‘S the cheapest
fare and unfortUnately that can
only be changed if it's
upgraded. So you'd need to get
a normal economy class
licket.
Adam: Normal economy class? So
does that mean I have to pay more
for another ticket?
Helen: Yes, you do.
Adam: Oh. How much more do I
have to pj
Helen: Er, let me check Er
that’s 740 rand. Is that OK?
/\dam: Oh that‘s quite a bit but ...
but I‘ll change it anyway.
Helen: OK. All right. Let me just
print this out for you — print out
your new itinerary.

1 Would it be possible to fly three days

later?
2 Is it possible to go in the morning?

jam - South African}

Adam: I've got a problem. Perhaps
you can help me.
Tom: Yes, I’m sure I can. So
what’s the problem?
Adam: Well, I booked a trip to Cape
Point and Peninsula for tomorrow.
The problem is that today I did
another tour — the Table Maunta n
tour.
Tom: Right. That’s the hike isn't
it? Adam: Yes, and we walked all
day and Tom: Yes, ifs a really
goad trip.
Adam: But I hurt my leg, so I don't
think I can do the tour tomorrow.
Tom: Oh nghL Thafs the one by bike,
isn’t it?
Adam: Yeah. I really don’t want to do more
exercise.
Tom: Yeah, can imagine.
Adam: So I’d like to cancel the booking.
Tom: Hmm. OK, so let me just
check on the system. Have you
already paid a deposit?
Adam: Oh yes, there was a deposit
of s0 rand.
Tom: unfortunately, if you cancel
now, you will lose that deposit.
Adam: Oh. Why is that?
Tom: Well, because the company
needs more than 24 hours
Tom: You can use the deposit for another y.
aoivip.
Adam: Yeah?
Tom: We could look at something
that doesn't involve exercise.
Adam: Good idea.
Tom: A trip that lots of people do is a
boat
trip to Robben lstand.
Ada« : OK.
Tom: Would you be interested in doing
that
Adam: Yeah, that sounds interesting.
(Tom - South African)
Tom: Hello Can I help you?
Tom: That’s a pity. Well, you could hire
a
car for a day.
Tom: OF dear. Well, you could do a da
bus trip.
d What can we do to stop global warming?
e Should individual people or
a So what's causing all this? governments clean up the
b Are these changes due to gIobat environment?
warming?
c Are we causing rhese problems?
a It's difficult to walk.
b it’s difficult to sleep. 22 I’m having a parry on Fnday. Do you
c It’s causing health problems. want to come?
d In /\ntarctica, the ice is melting. 33 Can I buy a discount card from all
e The earth is getting hotter. stations or only from same stat ons?
f We've heard about the floods in India. 24 Did you see the match last night?
25 I have a headache.
b, (Speaker 2 = Indian; Speaker 3 = 26 I have a sore throat.
American) 27 You can go kayaking.
Speaker 1: 28 It costs 320.
The trouble w8h gtobal warming er 29 I'd like to go surfing.
everybody thanks any change in the weather is 30 Pollution is getting worse.
the result of gtobal warming. Occasionally they
- say, well, yes fast year in America they
had lots and )ots of hurricanes and that's
due to global warming. But every 30 years @D@11
or so they get a IQ of hunicanes and r isn't
necessarily b (Li|ian - Brazilian; Declan - Irish)

.' 10
y because of gIoba! warming. But the fact there Lilian: Nice to meet you, Declan. My name
Global warming has made the news again Is less ace in the Arctic thafs dIPNOSt certainly is Lilian Oliveira. And I‘m pleased to
and ifs all because of this hot weather we’re due to global warming. 5o, I'm not convinced have you heie.
having. Britain is experiencing a heat wave dt dll our weather problems are because Dec|an: Thank you. Thanks a million.
of this summer and it’s causing numerous global warming. Lilian: I‘m .. . I‘m in the markeLng team
problems. 1t’s difficuk to work. It's diffiCUlt Speaker 3: — Assistant manager
to sleep. And If's causfng health problems Well um global warming well yeah Declan: Oh right. Nice to meet you.
Some too. It’s not a little problem. tt’s serious. ] OO people say there is global Lilian: 1s this your first t‹me in
warming and people have died in the last few months. The some say there isn’t. I'm not Brazil? Declan: Yes, so it is,
an expert so weather is changing. Temperatures above 30 I don't really know but er, it‘s amazing, Lilian: It's the place
I’ve um ... but I degrees are becoming more common. But think that we have created a that never sleeps! Declan: So I've
tot of pollu0on it’s not /ust here that temperatures are nsing. and I think probably ... yeah heard!
um we Lilian: Well, I have our schedule for today.
The rest of Europe is experiencing the hottest piobab|y need to Cause less pollution, like Declan: Ah grand.
summer T /5 years. The weather is gettng not use aeroplanes as often, in order to Lilian: First of all you’ll meet my colleague,
stop warmer everywhere and in /\ntarctica, the ice global warming. Teresa Sila.
is melting. Experts say temperatures a£OU/d Declan: Yes.
SpE'aker S:
the world are rising and we can expect them It Utian: She’s the Sales Manager.
seems to me that the weather’s
changing. to continue to nse by about five degrees in Every summer seems to be a bit Dedan: A\! right.
the next TOO years. The earth is genng Potter. we are definitely having Lilian: You can talk to her about exporting
hotter and our Coffee to yDM In Ireland.
mare problems
And there are other climate changes with the weather around the world. Um, Declan: Great. And what iime is that?
happening around the world. We‘ve heard lots more cyclones and you hear Lilian: At ten o’clock, in half an hour, Teresa
about about the floods in India and the fires in taods and a\\ sorts of terrible is going to come here. Then she’s going
things to introduce you to Paulo Souza, the
the United States. In the South Paci1ic, there happening. Yeah I think that’s because Marketing Manager —at quarter to eleyen.
of were more cyclones this year than last year. global warming. In my opinion, we can
do
And
up they're getting bigger. something aboul it, um, if we try to clean

So what’s causing all this7 Are these use environment a bit more, maybe ...
the Declan: Rght.
Ub\ic iransport mpre ohen . . . and heat our Lilian: And aher that you’re having lunch at
changes due to global warming? Are we 12.30 with Fernando.
causing these problems Some experts say houses std sdar energy and that And of difference. causing too much pollution. Others
temperatures are rising because we are thing. I guess that will make a say it is
Oeclan: Fernando Pinto?
pdrt of a natural cycle dnd we aren’t
doing anything to cause it. Either way,
what can we do about it? These are the
topics we’l( be discussing on the
programme today.
Lilian: Yes, he's our CEO, the Chief
Executive Officer. And later on, d l'er
you’ll be able to visa the factors. Ycxa
a Is the weather getting hotter? can look at aI| the brands tha! we
b ls global warming a big problem? have am see what you like best
c How are people making global Thatl be & IJ5.
warming worse?
Auztioacrtpt
Declan: Right. Now, will there be an
opportunity to do some tasting?
Lilian: Oh of course! We‘ve organized
that
for 3pm.
Declan: Fantastic That's grand, looking
forward to that
Lilian: After the vis1t you can come back
to the hotel* You'll be back by 4.30 ...
Relax a little and later on we’ll have
dinner .. . at 8 o'clock
Declan: All right.
Lilian: And we've arranged a visit tomorrow
morning to the plantation — if you’d like
to go.
Declan: I'd love that. How far away is
the
plantation?
Lilian: Maybe 400 kilometres from Sâa
Paulo.
Declan: Right.
Lilian: But we ... the company has hired
a Declan: Yes, but I wasn’t expecting it to be
helicopter so we‘ll get these at I am.
Declan: I’ve never been in a helicopter
before.
Lilian: Teresa will go with you and you'll
be shown around by Victor Gomez, the
Plantation Manager. I hope you like it.
And
I hope you‘ll buy our coffee.
cr*Did you notice?
Can says You can come back to the hotel
A native speaker would say You can go
bacl: Io be hoteJ
(Lilian - Brazilian)
What am I doing at I0am?
Who am I meeting at 1 T.30?
Are there any plans for this
afternoon? What will happen at the
end of the day?
This is your schedule far the day,
First, you’re going to talk to the Sales
Manager, Paul Johnson, at ten o’clock
this morning.
Then at half past eleven, you’re meeting the
Marketing Manager, Sarah Philips. After that,
you’ll have lunch with the marketing team
at half past twelve. This afternoon you'll
be able to visit our shop, if you want
I’ve booked a taxi to the airport at four
o'clock this afternoon.
(Gustave — Brazilian; Declan ==
Irish) Gustave: What kind of business
are you in? Declan: Now, I own three
caffee shops
— cafés —a small chain in ... in Cork
in Ireland and so I’ve been looking at
coffee
togmsomegoodqua#lycoMeetoimpoC
Now, I went to visa a company called
'Café Perfeito do Brasil'. I've been talking
to them and tasting some of their
coffee. It's been
it's been wonderful, it has.
Gustavo: Yeah, I know that company
— very good coffee. What are you going to
do, um, . .. you want to export to Ireland?”
Declan: Well, I plan to make coffee that is
better than some of the big chains with a
better qualiy favour. Because I often feel
those large chains, like ... the flavour of the
coffee ‹s not good. So, what I’ve been looking
for is high-quali/ beans to make top-qualiy
coffee and ... it seems to be working.
Business has been good. I’d like to expand
and open up more cafés in other cities in
Ireland.
Gustavo: And did you drink good coffee here
in Brazil?
Declan: At ’Café Perfeito' I had very good
coffee, so I did.
Gustavo: Yes I think you will be very happy with
this company.
Declan: I hope so.
Gustavo: You like Sâo Paulo?*
such a big city — it’s like being in New
York! All these high-nse buildings!
Yesterday we went an a trip to a coffee
plantation by helicopter. It was grand.
m*Did you notice?
Gustavo says YOu l/ranf fo expon to
/re/dnd?A native speaker would say Do you
want to expori to ñ eJand?
Gustavo says You Ake Sâo PaoJo?A native
speaker would say you like !Sâo Paulo?
a I plan to make coffee that is better than
some of the big chains.
b I’d like to expand and open up more cafés.
(Francesca - Italian)
Carrie: So, Francesca, we’ve been working for an
hour or so now. Do you want to take a break?
Francesca: Ah, yes please, that would be
good.
Carrie: OK. Um. Do you want to talk about
what you’ve dane so far?
Francesca: Yeah. Well, I’ve already filled the
sugar bowlv
Carrie: Oh great. 5o you've done all of them?
Francesca: Yes.
Carrie: Fantastic What about the knives and
form — have you put those out yet?
Francesca: Ah yeah I’ve put them out.
Carrie: OK — they’re all an the tables?
Francesca: Yeah.
Carrie: Oh perfen. And have you also
done the napkins?
 Francesca: Um, yes, I've folded them,
but I haven’t put them out yet.
Carrie: OK. I’ll double-cheCk as
well . It took me ages to learn
to fold them correctly.
Francesca: If it’s no good, er ieII me
and I can do it again.
Carrie: Yeah, no problem. How about
the um ... water jugs?
Francesca: Ah yeah I’ve tilled the water
jugs and pui them in the refrigerator.
Carrie: Thanks.
Francesca: But I haven’I put the
menus on the tables yet. Do I have to
put them out?
Carrie: Um, yeah, we should do that
before we open.
Francesca: l’11 do that later. 1’ve put
flowers on every table but I sill need
to put the salt and pepper out.
Carrie: OF Um, we also need to
put glasses on all the tables. I
Francesca: DK, I’ll make sure I do it
next time.
Came: No, ifs not a big deal, like I
said it was just a little thing,
Francesca: Oh yeah.
Came: And just one more thing. Um,
ifd be eat\y Spot 'fi you could just try to
keep the wdter glasses filled. Just fill
them if you nooce that they’re empty as
you’d waking arourd or when you’re
oking order
Francesca: Oh OK, I thought if I do
that, probably I’ll just interrupt
them.
Carrie: Oh good point — good point No,
it's fine if you can just very quietly go over
and fill them.
Francesca: Oh OK I’ll do that Thank
you very much for the advicz•
Cdrñe: Um how about tips - how did
you do?
Francesca: Um, 1 got about £3s.
Carrie: £357 Thafs pretty good. Aaually
thaf’s really good for your first nighL Most
people only mal‹e about £15.
Francesca: ReaIIy7
Carrie: Yeah, yeah. Like I said, I think
you‘re a natural and sometimes on
your fim night you make a bit less, but
thafs actually really good. But you
work for it, don’t you? Do you have
any questions or anything you want
to talk about?
Francesca: Not really ... I enjoyed
working he
Carrie: Yeah. Like I said, you did really well.
And it gets easier as you go on. The
finn night's akvays the most difficuh
notice that these aren’t
glasses an the tables.
Francesca: Oh, sorry, I just ... forgot.
Carrie: That’s OK. We've still got an
hour or so, so you can do that
now. I'll check them after you've
dane it .. . Um, and maybe right
befaie we open, we should IigN
the candles. But we don’t want to
do that yes Maybe just I5 minutes
before seivice time.
Francesca: Sure. I‘ll do it later.
Carne: OK ... OK. Do you have any
other questions?
Francesca: Do you want me to cut the
bread as well?
Carrie: Oh yes please. See you later
then.
(Francesca - Italian)
Carrie: OK, well, that’s it. They were
the last customers, so we’re done
for the evening. So, how did you
one.
Francesca: Thank you.
the pktes as soon as
possible There are just
a few
(Sergei - Russian)
Sergei: Sure. Anything
else? Sergei: OK.
(Brad = Austmlian)
Hi Raman. If's Brad here. Loot, I'm
afraid I won’t be in today. My son is
a bit aook and he’s off school so I
haye to stay home to look after him.
I'm really sorry to leave this message
for you, but I’ve got to take my
find it? How did it go?
Francesca: I enjoyed it.
Came: Oh good — good. Oh that's
really nice ‘cos I think it went really
well overall and you’re very fnendly
and natural with the customers.
Francesca: Thank you.
Carrie: Umm ... Well, there are jusl a few
things
Francesca: Sure.
Carrie: Um, I norced that the food — the
plates ... sort of stayed on the table for a
few minutes after the people were finished.
But usually what we like to do is, once
bath peopk• or everyone at the table
has finished, can you just make sure
you clear the plates as soon as
possible?
Francesca: OK ... OK.
Carrie: Yeah, this way they can have a
bit of space and have some time to just
chat a bit and if they want dessert and
.. yeah.
son to the dooor. Er, do you remember the
training session next week? You know, the one
about the new computer system? I’ve
organized the trainer so there‘s no need to
contaa him and I’ve booked the room, but
there are a few other things that need doing I
need you to organize the projector that goes
with the bptop, er, you can do that with
reception. And youll need to sort out lunch
for about ten people Yes, that’s right — ttwe’II be
ten of us TaIL to Alison at reception
— she’ll know some good cafds we can order
from. Oh and stationery! Yes, I need you
to make sure that everyone has a notepad and
a pen and one of those ... er what do you
call them7 Er soriy, I’m na thinking very
clearly this morning ... you know, one of
those really big things, like a pad of paper for
writing up notes ... er flip charts — that'swha we
call them. Yeah, um a flip chart would be
really useful — one is enough, er, with some
marker pens to write on it Really, really sorry to
leave all these instructions for you on a phone
message, Raman, but I‘m sure you’ll koow
wha to do. Er, might call you back this arvo
and see how you‘ve got on. Bye for now
(Raman - Indian; Alison = Australian)
Raman: Hello Alison.
Alison: G’day Raman.
Raman: You know how Brad has asked me
to order lunch for our training session next
week?
Alison: Yéah. How’s n going7
Raman: Well, I have two prices for the lunch
and I’m not sure which one to choose.
Alison: OIC
Raman: So the first one is kom The Tasman
Café. It’s more expensive g300 just for the
food. And the delivery is an exba $10, but
I could go and get it mysek.
Alison: They’re just in the High Street,
 aren‘t they?
Raman: Wdl, The Lunch Box is $250,
Raman: That‘s right And the other price is
so it’s
from The Lunch Box Do you know them?
d@nite# cheaper.
Alison: They’re a bit further out of too,
Alison: I mean, the food from The
aren’t they, in the shopping mall? They’re quo
Tasman Cafe is probably nicer.
good.
Whafs the difference in the
Raman: OK. So which café do people type of food?
normally use?
Raman: Well, The Tasman Café
Alison: Well, it sort of depends on who is has gourmet sandwiches, not
coming to the lung. This is just for the
just ordinary sandwiches. So, you
raining, isn’t it?
know, the food will probably
Raman: Yes, it is.
taste better from the Tasman
Alison: Right. OK. Well, I’d pn›babIy use Café. And also you get sushi. You
The Lunch Box then. get much more variety. But The
Raman: DII right why? Lunch Box is cheaper. Mind you,
Alison: Um, I mean, if the lunch is for with The Lunch Box we have to
managers, then you‘ll probably use The pay delivery and that's $20. Their
Tasman Café.
delivery charge is more expensive.
So that makes ft a total of g270.
Alison: What’s the total for The
Tasman Café then?
Raman: Well, if I go and pick up the
lunch, it’s 6300. So it’s only a
difference of Neo. Alison: That’s not
bad. Ifs much nicer food
— for the money.
Raman: Let’s order from The
Tasman Café then.
Alison: Yeah — beautl

The Tasman Café has gourmet

sandwiches, not just ordinary
sandwiches.

a There*s vegetarian sushi, not just

ordinary
sushi.
b We can get hot savouries, not
just cold savouñes
c They have chocolate cake, not just
orange cake.
d They sdl ftesh coffee, not just instant

@@I (Raman - Indian;

Colleague — Australian)
Raman: Hi there. i’m ordering food for
the conference Can I ask you some
questions?
Colleague: Yes, of course.
Raman: Do you prefer hat or cold
food? Colleague: I thinL cold food
is easier.
Raman: OK, and what about drinks -
do you prefer hot or cold?
Colleague: Hot drinks are better.
Raman: Inn trying to decide betu/een a
bul Ig or a sit-down meal. What do
you think7
Colkzague: A buffét is more
coriyenienL 1 Raman: And
should I order frUit or cafe
dessert?
Colleague: I think fruit is healthier. •
›S
(Raman = Indian) U
 {Bruno - Spanish; Mei Liu -
Chinese)
Mei Lin: ma yo« rm lesson like?
Bruno: It was fun - we did a lot of
speaking.
Mei Lin: Just speaking?
Bruno: More or less — getting to know
the other student And our teacher
talked about some rules in the
dassroom.
Mei Lin: What kind of rules?
Bruno: Well, we have to speak English a|I
the time and we have to try to be on
bme in the morning.
Mei Lin: That‘ll be difficult for you!
Bruno: Yeah, but it i aK to arrive
20 minutes late.
Mei Lin: 20 minutes?
Bruno: Yeah. Oh, and we aren’t allowed
to have our mobile phones on.
You have to speak English in dass.
a You have to speak English in
dass. b You have to arrive on
time
c You have to turn your mobile phone off.
* --------—- --— —-
third Toby• At nf
so the
b +-. - - ------............................
Toby: Of course. You can wait in the
C(d5SfD0M.
Toby: II(give you some most nights.
d . .... .
Toby: Yes, you do. We’ll use it in class
all the 8me.
e .......
Toby: Yés, of course you are.
@OBt16
A aV£i Sgaakaz would say: fl/hen march
(Mayuki - Japanese)
watcb Nigel: So what are you doing outside dass
DVDa+ finn fee
to improve your Engfsh›
important people understand you, and a
few litde mistakes oflen don’t matter.
Mayuki: OK. I want ... it is net easy to
speak English. First I think in Japanese
and translate to English.
Nigel: It wilt get easier. Just keep practising
your speaking a lot OK?
Mayuki: OK ... but um ... I want to
study listening this weeLl want to
watch DVD*
Nigel: I think ifs imporlant to wznzfi D\/Ds
in English. Do you do that7
Mayuki: Yes. 1 like to. When I watch
DVD* I can listen to English, natuol
Engtsh and vocabulary and
pronunciation.
Nigel: So when you watch DVDs ...
um, Wa do you do? Do you use the
subtitles or ... how do you do it7
Mayuki: Of course I use subtitles!
Nigel: And do you watch all of the movie?
Mayuki: Yes.
u : o< la some students find really
useful is to watch part of a movie. But
you could watch this part th«x• or four
times. Just watch maybe fwe or ten
minutes And so you’re not matching the
whole thing just um, a short section. And
the fiist time why not listen for general
meaning only7 Don’t try and understand
everything, And the second time, the
second time listen and ay to
understand more detail what
—- -------- each person‘s saying, /\nd then, the
’ time, turn the subtitles on. OK,
.... +.++w .+ \/y@ {'/^j WHO It $g
oxz a aw VIII a wing oily
carefully. Um, and then after that you
could listen again a fourth ttme and
focus ort
vocabulary or pronunciaon. So rather than
watching the whole thing ... ifs soil useful
but ... actuaI|y focus on a short section
and watch it again and again and foals
on d derent things each tme Does that
sound usefUl?
Mayuki: Yes it does. I’ll ay that
».yuIct ,.: I waat to watcfi DVD.
baave speaker would say: /wam to
a DVD m I V BZtt tO W8/ct
be eaote ozistaJ‹e when sbe says: f4' taa
are important for you, so think um,
in a bit more detail about what
kin6s of
speaking and listening are imponam fzs
you. So, er ... for speaking, for example,
you know, do you need to talk on the
telephone or in everyday
conversations? And for listening what
sort of 1ings do
erm presentations? 5o thinL about your
speaking and I tening in more detail. Ah
so for you ... what are your goab?
Mayuki: Hmm ... My main goal is to talk
to foreign visitors easily wherj jfjey visit
our company. I need to talk about my
job. Ah
I also want to talk to people when I
go overseas on holiday.
Nigel: Of, good. Heat you need to find
things to help you mach your goals hnd
material. Use listening and speaking books
in the selfeccess centre, er conversation
groups, friends ... lots of things help. I’ll
show you some things later.
Mayuki: OK.
Nigel: And then, once you‘re studying,
once you're actually using those things,
er, ... you need to ... to stop and
think about your keming /\sk yourself
questions about what you’ve done
Er,
what did you learn? Maybe you
learned a lot or maybe you didn’t
learn anything
neyc How useful was it? If it was useful,
then you wilt probably use it again. Do
you need to change anything? If it
wasn’t useful, you need to decide if
you will do things differendy next time.
You might want to make it a little bit
easier next time
or more interesting You need to stop
and think about what you studied.
OK?
Mayuki: Mmm, OK.
Nigd: If you do this, it will make your
lemming a lot better and a lot easier.
Mayuki: Ah. Speaking I try to speak a IoL
!’ / DNS s
•• • A I talk English with Japanese friends Only
English, a
J
Nigel: Oh cool. Thafs really good because
tQ
sometimes it’s really hard to speak English
to people who speak the same language
as you.
Mayuki: Yes. Erm ... ifs difñcuh to speak
Engtish.
Nigel: Mmm. Don’t worry if you make
mistal‹es when you‘re talLing. If‘s
J9 k’s a thing for going online, you a
small computer.
2O The cafd has choco/ate ca/c•/nzW .
shop only has fruit cake
21 What’s your schedule for toda$d'
22 What are your learning gcx¥s2
(Mayuki = Japanese)
Nigel: OK Mayuki, here’s an advice sheet
that will help you. First you need to
set some goals, um, you need to thinl‹
about what you need to do in
English. You’ve said that speaking
and listening

T c They talk about wkat Brian did last weekend but most of
the conversation is about Mark’s birthday party.
2 and 9 Mark called last night. Fs his birthday this r›ext weet
and he‘s having a party on Fñday Saturday to celebw it
wm at e/doek 7H0. He doesnl want me
to tale' anything. I’m looking foward to iL
b
2 1 a He says ‘a few more people have just arrived so i'd better
go and say hi!
2 c Reshma says ‘I live next door'.
3 c Rahma says "Ive km him since he moved in, a couple
of years ago! ‘A couple’ means ’about two!
1 OnV€'f50tIOn &: jObS. FlVOf5BtlOf1 BI W9dtbof.
2 a So what do you do?, It’s cold today, isn‘t it7
b What do you do there?, Do you like it?, What about you?,
What do you do?, Do you think ir'II snow?

It’s nice food, isn’t it?

1 No. Mark asks how Brian is and he also asks about his They look good, don’t they? d She’s from Taiwan, isn’t she?
wed‹end. e He doesn’t look happy, does he7
2 2e 3f 4b 5d 6a
5c
4, 5 end 6
6 Your own answers. Possible answers:
Jobs: What do you do? How long have you worked there?
I was wondering if you wanted toThat sounds good. Weather: It’s rained a lot today, hasn’t it? Did you get wet coming
come. (1) ! That'd be nice. here?
Do you want to come? (3) I’d love Where you are: Do you know anyone here? How long have you
to. would you Tik• to amet (2)
koown him / her?
7 I‘m afraid I’m 9oing away at the weekend. People’s interests: Have you seen any good films recently? Who
.I work on Saturday evenings, was in it?
4 Your own answers

\ it/2 a

Beginning: a and c En : b and e

6 Possible answers
Hi Mark, how are you7
Fine, thanks.
Yes, lovely. What about you? 1 A
That sounds good. What day? 2 b Arawa c 10 d 5 e No. One of the bedrooms is a double
What time? bedroom but the other bedroom only fits a single bed in IL f
Do you want me to bring anything? No. There is a small area where you can hang your washing
creac but no garden. g 5.30.
Bye.
9 FDssibie answers: Susan says ’Sony, thirty six ...’ She repeats part of the answer and
Fine. How are you? waits for the other speaker to finish it. She doesn't asL a question.
Have you had a good weekend? 2 b It stays the same This shows she hasn't finished what she
Not too bad. Actually the reason I‘m ringing ts because it’s wants to say When you finish what you want to say, your
my birthday next week and I'm having a party. Would you like to intonation should go down, so the other speaker km they
come? Friday nighL can speaL
Eight o'clock S k rises ( } to show Susan is asking a
No, I'(I have food and everything. question. I b Sorry, it's a ten-minute walk
See you on Friday. Bye. to ...
c Sorry, you‘ll be down there at ...

I a ’I was just vvondenng . . .’ is more polite.
2 In a the word order is the same as in statements: subject +
verb. In b the word order is the same as in questions: ’erb +
su/ ie U.
.S b I was just wondering how much it is.
c I was just wondering how many bedrooms there are.
fl I was just wondering when I can r'nove in
S‹›ur• J mrna rt
l I was just wunder!ng where i\ is.
1 The oven is broken. Susan says ’the oven‘s not working’.
2 a last night b Yes, she checked the plug. c He will try
and fix the oven. If he can’t, he will call an electrician. d 7 pm
tomorrow
1 2a3d4c
2 there’s a broken winaow\/Vecan't close it
1 b and d
2 b s0 c T 000 d 5000 e map
5 a True b True False. You put it in a machine.
Fof us on saying n‹ iniberx
b 2 a 5 b 4 a
1 Understanding: b. Actions! d
1 b How will I know the correct ticket price? c Then what do I
do? d that should I do next? e How can I tell if a machine
takes Credit cards?
1 b and c
2 No-My-Car Day Card: c d f g Rainbow Card: b e I
1 or. No, you don’t need to repeat the verb because it is the same.
l It was @K deli’ci’ous.
Do I get this discount pass from norma] ticket machines or from
! s eci I ticket machines?
2 b Do I buy a discouni card from all stations o only some station
s? c Do I buy a Rainbow Card only on Monday or any day?
h Do I buy a 500 yen card or 1000 yen card?
e Do I get a discount of 200 yen or 250 yen?
f Do I use a Rainbow Card at the usual ticket gate or at a special
ticket gate?
S Possible answers:
b Can I use 10,000 yen notes?
c How will I know which notes I can use?
d Can I buy a discount ticket?
e D‹› 1 bUy one every Friday or on|y on some Fridays?
A
1 bCid an Thal 7 Indian Vietnamese 7
2 and 5 Possi”ble answers:
b Rachel says that she is ’getting a bit bored with Thai’.
This means she has probably eaten Thai food recently.
c It’s on Queen Street.
d No, it‘s not as strong as Tha‹ food.
e It‘s reasonable. It’s not cheap but not too expensive.
1 b No, a, c and e are followed by the infinitive.
They are all b.
Rising intonation. Shows that you are enthusiastic about your
suggestion. If your intonation does not go up a lot, you can
make the idea son nd boring,
2 b Let’s have salad for dinner.
c How about going to a Chinese restaurant for dinner?
d We could have pizza for dinner.
e Let’s go to a Turkish restaurant for
dinner. f Shall we eal sushi for dinner?
g How about having roast chicken for dinner?
h We could try a Mexican restaurant for dinner.
c
I chicken 2 noodles / lime leaves J mushroom soup
egg / chicken curry parcel 2 curry 2 beef /
ish sauce 2 ginge 2 tomatoes / lemongass 1
coriander / coconut milk 2 Iushrooms l rice 2
2 I went io the Khmer Café for dinner on Friday. For a starter, I had
shrimp soap. There was a taste of coconut and lime. It \'ves
quite sweet salty. Then foi a main course 1 had beer“
stir-fry. It’s made with pineapple and tomatoes. This dish was
ver.
spicy. For a dessert I had fried bananas and eeey ’ce free
 Aoswez lsey

c
1 Neil: c d b a 1 and 2
Rachel: c d a b b 27 Park Road g I T am Saturday
2 We don’t use course with era/Yes and dessert. You can c Bl 5 4TY h dig tal
say a dessert or dessert. d 07901 672501 case
3 b Last night I went to a Japanese restaurant. For a starter, I e arnaudl T @hoimail.com j old
had miso soup. It was task. It's made with tofu and f on the number 16 bus
onion.
c Last night I went to a Spanish restaurant. For a main
course I had pae1Ia. It was full of flavour. It's made with 1 a Can you describe the camera to me
seafood and rice. please? b what’s it like?
c Do you know whal make it 1s?
d Last nlght I went to a Chinese restaurant. For a main course I
had beef stir-fry. It was quite spicy. It’s made with broccoli and
2
ginger.
e Last night I went to a French restaurant. For dessert, I had crtme not very Nikon shoulder
brulée. It was really sweet. It‘s made with vanilla and cream. old strap, grey
I Lasi night I went to a Turkish restaurant. For a main course I case, name
had shish kebab. It was delicious. k’s made with lamb and inside
peppers.
4 Your own answers. SizeColourAge BrandType Other
big silver 3 years old Nokia sports hard case
brown quite old Gucci woman's blact
handles red new
black
o r ur own am 4 Possible answers:
b They are Gucci sunglasses. They're brown. They have a hard case.
c It‘s a big red sports bag. It’s quite old and it has black
handles. d It‘s a Nokia mobile phone. It’s small and black.
1 Arnaud went to a football game and losi his camera on the 5 Your own onsvres.
bus.
2 b F He lost z on the bus. c F He telephoned the bus
company. d T e T f T g F They wi|I go to the police in ten
minutes.

O2fZa4b5c6e7g
1 a No I didn‘t.
b Are you?
2 b and 7 a acough b headache c sore eyes
d 5 and 4
2 b Mo c Mo d 24 e eight f one or two g Mice
b Did you? c I didn‘t. d it e I haven’t I'd like to.
5 Possible answers.
a Great (noi ’It was great'). 1 and 2
b Star Wars (not ‘I saw Star Wars), What lo do: You need lo take, YOu must take, You should take,
c Really good. Take. What not to do: You mustn’t take, You shouldn't take.
d Last summer (not ’I went last
summer’). e My family (not ‘I went Cth Sound smart
my family’) \ You should take paracetamol.
f Yes, I did. Don‘t take it when you cough.

Sound smart
1 b Whai did you do?
c Did you go to the cinema?
d What did you see?
e Did you like the fi|m?
I Did you go with friends?
2 I
I didn‘t.
" 2 k e snht heh n ph Fl : e

v (duo s *e sed e e atTe

St

3 sore throat — lozenges

 swollen knee — ice
sore eyes — drops
cough — cough mixture

Possible answers:
b Oh no. You need to take same lozenges. They will first syllable
help. c Oh no. You should put ice on it It will help.
jjqisy gjjiet hotel antral Image pgvate hostel ’Hotel‘ is stiessed on t
d Oh no. Don't use the computer and put some drops in
expensive convenientinterestingpossible
your eyes. They will help.
e Oh no. You should take some painkillers. They will help.
f Oh no. You should take some cough mixture. It will
help.
3 and 4 Possible answers.
c b I'm looking for somewhere central. c It’s too far from
2c3d4a5e the centre. d I'm not keen on staying somewhere noisy. e
Ali: lemon Seiji: Chinese radish, honey Ana: garlic That sounds good.
b hot c lemon d sore throat e carrot f juice
g drink h water i half hour | two k three
I Room 2 kitchen Room 3 bedroomRoom 4 bathroom
D
kind b which c like
Yes
2 microwave, fridge

hot lemon juice 3 big bed, sink desk, comfortable chair

dnnk
mandarins 4 power shower, plenty of towels
small orange
vapour rub
9 a 30 b No, but you can if you wanl to c $60 d Mo
cream
Possible answers.
You should make hot lemon juice, which is a drink.
You should eat mandarins. They’re a kind of small orange. Fecus as advaebs usad wfth ad}actlves
You should use vapour rub. It’s a bit like a cream. They come before an adjective and make it weaker or stronger.
S Your own answers
I a This is the . .. If you are showing more than one thing, you say
these am.
b has got
c as you can see
2 Possible answers:
b This is my computer. It‘s gat a big screen. As you can see, it‘s
quite new.
c This is my car. It’s got a small engine. As you can see, it’s
really easy to park.
d This is my MP3 player. k’s gat 20 Gb of memory. As you
can see, it’s very light to carry around.
guesthouse, hotel and hostel. e This is my digital camera. It’s got a zoom lens. As you can see,
ifs fairly easy to carry in my pocket.
T This is my widescreen W It’s got surround sound. As you can
see, it's almost like being at the movies.

The Vancouver
Inn
BC Lodge 30 7
The Maple Leaf 60 ,x
Villa

I see dolphins and whales go bungy jumping

Making a general enquiry: b
go skydiving visit an aquarium
Asking for more detailed information: d g
2 b \ 1 c 40 d bungy jumping e 45 f 85 g skydiving
Saying 'no': c e
h 3,000 i 6 j 16
Showing interest: f h
a It‘s too far from the centre. b I’m not keen on cooking my
own breakfast c That sounds really good. d It's too far
from the airport. e I'm not keen on
sleeping in a tent. f That sounds great.
B wow.
oh all right, oh
2 a Is it possible to travel a week later?
b Wou(d it be possible to get a refund?
2 yeah, sounds good, ok, great. c Could I change my hotel booking too?
9 Poss/’b/e answers.“ d Is it possible to leave the following
b oh ok c ah ha d oh all right e yeah day? e Can I buy travel insurance?
f oh wow (wovr is used when you are surprised) f Would it be possible to organize transport to the
4 Your own answers. hotel? g Could I take an earlier flight?
h Can I get a special meal on the flight?

Ib I a Table Mountain. b Cape Point and Peninsula.

c Robben Island.
2 b walked c leg d T50 rand e 24 hours f boat
} b
2 b T c Calum Brodie d YES e 200 f Friday g 28 March tj
1 so

I a sentence B b sentence B c would because

1 I‘ve got e b d unbu so I can’t come to the beach.
Sound smart I can‘t come to the beach because I’ve got really bad sunburn.
I No.2 it a/ c I’m afraid of flying so I can’t travel by plane.
d I can't go on the boat tnp because I get seasick very
easily. e I’ve got a special ticket so I can’t change my
rncus on md / /Ae or r hue flight.
f I haven’t got enough money so I can’t come to the restaurant
I I'd like to go with you.
I like doing g I can't go hiding because I haven’t got the right shoes.
2 b
h I haven’t got a drivers licence so I can’t hire a car.
3 b I’d like c I like going d I'd like to see 2 Could I fty tomorrow?
3 Can I fly tomorrow?
2 Your own answers. Note: Number 3 is more direc than the other examples, but it is
S Possible answers. still polite.
b On Saturday. c Three. d It’s Mario Carinci.
Focus on so
e C-A-R-1-N-C-I f 0056 478 3456I
1c2a3b

'9 4 Poss/6/e answers.”

I have a problem with a booking. I’m not feeling well so I can’i go
hiking.
I can‘t hire a car because I didn't bring my drivers licence with
me. OK. That’s a good idea.

1 b A
2 b Lister c Monday 15th d SAA 255 e 9 am 1 heatwave, flood, cyclone
f budget economy g Thursday l8th h 1 I.50 am 2 b health c died d common e 1 5 f 100 g Floods
h cyclones i pollution
normal economy j 740
1 Present continuous
1 I Would it be / Is it possible to fly tomorrow? 2 Fewer: floods aeroplanes fires
Less: ice pollution rain energy
Sound xmsrt
a causing b warming c we
1 Would it be possible to fly three days later? Is it Possible to go in the morning?
When you put a Not of stress on one word you
information. This tells. the listener it is important information.
2 b sleep (difficult) c health (causing}d meltng (ice) e hotter (earth) f floods

1OC
$ Possible answers.' 4 aed s Yovi own onus
b Summer is getting
longer. c Winter is getting
warmer. d Summer is
starting earlier.
e There is more rain in the winter.
I There are fewer storms in the summer.
\ Possible answers: pollution, hotter, weather, aeroplanes. 24 b ”
2S—28 Possi‘ble answers
9 a Speaker 1 b Speakers 2 and 3 c Speaker 1 25 Oh no! Take some painkillers. They will help.
d Speakers J and 3 26 Oh no! You should take some lozenges. They wilt help.
C a |ess ice in the Arctic. 27 Oh wow! Sounds good.
b Possible answers. 28 Ah ha, yeah.
not use aeroplanes as often 29 I’d like go surfing.
use public transport more often
30 b
heat our houses with solar energy

b I’m not an expert but ... I think c It seems to

me d I think e Irt my opinion f I .guess
g\ggggg
I’m not convinced ... (You can ako say I’m not sure (that)’
...)
means the speaker doesn‘t believe something
I’m not an expert but ... means the speaker doesn‘t have any
special knowledge
2 Possible answers.“ b Sales Manager c Marketing Manager d CEO
b I'm not an eXpert but I think it is a very big problem. e Plantation Manager
c I think we cause a lot of pollution by using cars and Z and 3
aeroplanes too much.
d I guess we could use public transport more often.
e Tt seems to me that governments have to do more to
3 Have (unch with the CEO. f2.S0pm
help.
6 Your own answers. 2 Meet the Marketing Manager. 10.45am
4 Visit the factory. 2.\spm
1 Talkta the Sales Manager. 10am
6 Relax in the hotel before dinner. 4.3Opm
7 visit a coffee plantation by helicopter. 11 am tomorfcuv
5 Taste different coffee. 3pm

J going to introduce you’re having you’ll be able to

2 Possible answers.'
1 You‘re going to talk to the Sales Manager.
2 You’re meeting the Mdrketing Manager, Sarah Philips.
3 Yes, you’ll be able to visit the shop, if you want
b 4 b 7 b lO b 13 b 4 You're going by taxi to the airport at
2 c 5 c 8 b 1 a 4pm. 3 and 4 Your own answers.
s b 6 b 9 c 12 c 5 I have your schedule for the afternoon. Finn, you’ll meet our
samoaz OfF<e Manager, Debbie Fulton at Mo o’clock, then you’ll be
able to talk
t4 |obs, weather, where you are, people’s interests. to our o9ice staff at Mo thirty, if you want. At three o’clock
15 I’m phoning to tell you that the shower's broken. Would it you’re having afiernoon tea with Debbie and our Customer
be Services Manager, Sam Haris. NeXt at half past three you’re
pombJe to get someone to fix it? going to ITleet ally COfTI ny Director, W2dDf?e Allen. I‘ve
J 6 The type of missing word, e.g. is it a word or a number? Is it arranged hotei accommodation for tonight at The Regent
an adjective or a noun? Hotel.
17 Shdll we go to a Thai restaurant for dinner?
18 Last night I went to an Italian restaurant For dessert I
ja
had tifamisu. It was delicious. Ifs made with coPee and
cream. 2 a three.
i g it’s a kind of fruit. b wonderful
20 I cam travel because I forgot my tickec c The flavour of the coffee isn’t vefy good.
d Expand his business and open more cafés.
21 I didn’t bring my swimming costume so I can’t go
e Ifs bigger than he expected {and has lots of high-
swimming.
rise buildings).
eaeuoa a 2 a plan to make / better than / the
22 b big b like to / and open / more
23 ‘Can I buy a discount card from DII statons or only fTOm
some stations?’
Azzswer hey

ti Possible answers
1 I intend ro . . . is strongest. You: You did well tonight. There dre just a tevv things
You' Could you just try to get the meals out as soon as possible?
Fo«us on verbs folIz›wed by fo You: And can you just make sure you change the napkins after
I choose, ofler, try, expect, promise. each course?
2 b thot + subject + verb. You: Yes, could you |ust clear the plates quickly?
4 Possible answers.
2 b I’d like to hire an assistant. a Could you just make sure you smile at the customers as
c I plan to sell more products online. they arrive?
d I hope to employ more stdff. b I think you’re a very goad waiter.
e I want to close one of our factories. c Can you just check that you give customers the
I I'd like to increase our profits. correct glasses?
g I intend to export mare prodLJCtS. d That was an excellent first night.
h I plan to do more marketing abroad. e Ii'd be really good if you could ust bring the bill more quickly.
S Your own answers.

UoBt13
OoBR12
O AcToss: 5 file 6 natl g photocopier
0 2c3d4 a ” Down: 7 flipchart S marker per 4 whiteboard
7 diary 8 laptOr
A
Ibdg
2 napkins and glasses
1 projector, laptop, notepad, flipchart, market pen
2 b The training session is teday. next week
I We use already in positive sentences. c . The room is already
We use yet in negative sentences and questions. booked. d talk toabout the projector.
her comes at ihe end of a sentence. reception e arrange lunch for people.
2 c I've a\feady arranged the towels. IO
d I haven’t checked the reservations list yet. f g\ve everyone a and a pen. notepad
e I’ve already talked to the chef about the menu. g get severa flipcharts. a
f I’ve already put the knives and forks on the
tables. g I haven't turned on the music yet.
h I haven't written the menu on the board yet. 1 Brad is direct.
I’ve already cut the bread. No, it is not a good idea. Brad is the manager so he uses
1 haven’t 1it the candles yet. direct language with the people who work for him.
1 Could you .. Would you be able to ... Do you think you could
3 b Have you checked the tiI| yet?
S Possible answers
C Have you turned on the computer yet?
b Could you buy some pens?
Have you swept the floor yet?
c You’ll need to order some flowers.
e Have you unlocked the door yet?
d Do you think you could send an e-mail?
e Would you be able to book a hotel room!
I b2a3 b f You’ll need to organize morning
2 b friendly, natural c clear plales d water glasses e tips tea. g Could you get a laptop?

Focus on when you don’t know the right

word
1 b fi• c ifi d 7 eXf
Z Just makes the feedback less negative.
a what do you call them? b thing C fOr writing up notes
d like
good if you're a 4 (The correct name of the object is given at the end of
each
(Although the last letter ofu‘re is a vowel, the sound is a consonant so weexpression).
use the same rule.)
Possible answers.
b a Ihing for attaching pieces of paper (sIaPlgr)
c a plastic thing full of ink you put in a printer (printer cartridge)
d some white stuff for correcting mistakes (correctioiJ flui’d)
e a thing for making small holes in paper so you can put
the paper in a folder (hole punch,l
f some stuff for sticking paper together (glue)
g some stuff for cleaning a whiteboard (whiteboard cleaner)
 Aoswer key

1 c PocuG on how to ask follow-up questions

You talked about saving.
2 a how I can get, b where I get
Where café near High Street in the shopping
3 Possible answers.
malt Is
a I’d like to ask how much a good salary is.
Type of food sushi b I’m interested in knowing how I get a financial advisor.
Total price $300 (f5 10 with delivery) $270 c You talked about saving. What should I invest
in?
d Do you think it’s a good idea to have more than One
1 not just, better, more variery, cheaper, more expensive bank account?
2f3a4e5c6d
9 Possible answers.
1 gourmet orcl’inan/ b I'm interested in knowing the best way to save for
my refinement
c You talked about sport. How much exercise should I do
2 and 3 Possible each week?
answers: yes, of d Do you think we use mobile phones too much?
course. e I‘d like to ask what we ca» do to help clean
I think cold food is up the environment.
easier. Hot drinks are f I’d like to ask which is the easiest one to learn.
better. Your own answers. Possible questions.
A buffet is more convenient. I’d like to ask what you do if you are not earning enough
I think fruit 1s healthier money. I’m interested in knowing how you should ask your
4 Your own answers. employer far a pay rise.
You talked about budgets. How do you make one?

I save money earn a good salary keep to a
budget 2 and 3
b small c earn d salary e enough f budget g use
B
1 Paul introduces the topic with ’I'm going to talk to you about
...’ No, /he next ooinf and Another /›o/nr cannot be used at
the beginning of the taIL
2 B, My fourth point is ...
3 No, these expressions are used in more formal
situalans. 4 and 5 Your own answers.
1 a No b Yes c No
2 b expensive clothes, holidays, restaurants c credit card
d month e interest f ten g year
A. This question asks for mare detail about Paul’s second
point
— ‘how much you earn’.
b B. This question asks about a topic that Paul doesn’t talk
about but it is still linked to the topic of managing
money.
A. This question asks far more detail about the last point
Paul talks about — ’plan your savings’.
B. This question asks about a topic that Paul doesn’t talk
about
but it is still linked to the topic of managing money.
e
C
b interview c break d Learning e social f timetables
g canteen h conversation
You can delete do in A but not in B.
When the same verb Is used for the two choices, you don’t need
to pt it.
You can say Cgn or could because they have a similar
meaning. has a similar meaning to choice
1 In A, either and o jain the two parts o1 the sentence.
In C, aod joins the two parts.
b You could either do a conversation class in the Learning
Centre or in a café.
c You can either choose the grammar class or ask for extra
help in the Learning Centre.
d You could either borrow a dictionary from the library or buy
your own from the bookshop.
e One option is to talk to the Director of Studies about your
problem and another option is to talk to your teacher.
f You could either stay in the same ctass or try a higher
level. g You can either go on the class trip or meet your
fnends.
h One option is to do your homework in the Learning Centre
and another ophon is to do it when you get home.
i You could either play table tennis or watch the school team
play football.
 Aoawez bey

c
2 c Why not watch five or ten minutes of the movie?
1 a speakEng|ish b onime c yourmobilephone
d The first time you listen I think it’s important to listen
1 That it‘s OK to arrive 20 minutes late.
for general information.
D e (I think) it’s important not to use the subtitles the first time.
I a We aren’t allowed to use our mobiles. f The second time you listen you could try to undestand more
b aren’t allowed to detail.
c We have to speak English all the time. g Whai some students find really useful is to use the subtitles.
d have to h The fourth time (you listen) why not listen for new words?
e Yes, they are. Possible onswers:
f Toby made the rule. Bruno is repeating Toby's rule. What some students find really useful is to ask lots of questions.
2 Do we have to come to every class? Are we allowed to It's important not to worry about mistakes.
bring some water to class? Why not join a conversation group?
S Your own answers. You could talk to yourself
Why not record yourself speaking and then listen to it?

Foods on langnsge of obllgaMon c

must and mustn’t. ' c, C
Because he is the teacher of the class and it is his rule. He has 2 b telephone c presentations d conversafion
the authority to make the rule. e did you learn? f useful was it?
Because it is not his rule. He is explaining the rule to another person. g you need to change anything?
No. It can make you sound impolite. It is better to use have to
and be allowed to. t a need to
Do I have to be on time?
2 dream, ambition
Am I allowed to use my mobile phone?
b OmaLs goal is to understand tenures and presentations
in English.
c Stefan needs to speak English an the
phone. d Li-Ying wants to write essays in
English.
e Katerina’s aim is to speak English at work.
Your own answers.
I b You have to arrive an time for class.
You’re not allowed to miss more than 20 < of dass
time. You have to do some homework most
nights.
e You have to do a progress test eyery month.
You have to bring your coursebook to school every
1 a Z a 5 a 7 c 9 c
day. 4 b 6 b 8 a 10 b
g You’re not allowed to use your first language in class.
& b km 1 allowed to arrive early?
Section 2
How often do I have to do homework?
d Do I have to bring the coursebook every day?
e Am I allowed to write in my I l Your own answers. Possible answers: I plan to study in the
coursebook? UK, I hope to travel a lot.
12 Could you /ust clear the tables faster?
@RB016 13 Have you given them a menu yet?
14 Iniroduction, organization, giving examples.
15 Do I have to come to every lesson?
16 Why not listen to songs in English?
17 Possible answers: record yourself speaking, ask Tots of
questions J 8 Possible answers: watch DVDs in English, listen again.

6ect.yoo 3
1 Lstening speal«ng, vocabulary, pronunciation 9 a laptop
1 b mistakes c translates d DVDs e five or ten 20 b
f detail g subtitles h vocabulary
21 Possible answer. !‘ m having lunch with my friends then I’m going
to an English lesson at 5 pm.
7 The expressions are suggestions. 22 Possible answer.' My dream is to study in the US or Australia.
b what some students find really useful is to . ..
introduces someone’s opinion.
a I thi’nk i’t’s important to .. . introduces the speakers
opinion.
 Rea\ skills for real life
A brand new, four-level skills series

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4

Bring your skills to me

For teacher’s notes, visit: www.cambridge.org/englishskiIIs
 CAMBRIDM PRESS
Cambria Nas st, Own, Singapore, S&s§ t
Melbourne,
Camb I ézezs Press
The EQ f¥dding Cam
6 78052 1702003
Informal Iss m Ihis title:

O statutory
exception
licensing
place without

First published
3rd printing 2009
Printed in

A catalogue E he publication is available from

ISBN g7B-0- ZJ- 3 paperback with answers and

IS8N S7B-O-52t-70201-0 paperback wkhout answers

Lhéversity Press has no responsibility for

the axzza:y of URLs for external or third-party
internet
tNs pX›bation, and does not guarantee that any
zx wd remain, accurate or appropriate. Information
tknetables and other factual information given in this
the sme of first printing but Cambridge University Press
• accuracy of such informafion thereafter.
Real Listening & Speaking 2 is one of 12 books in the Cambridge English Skills series.
The series also contains /?eo/ Reading and /?eo/ Wifiing books and offers skills
training to students from elementary to advanced level. All the books are available in
with-answers and without-answer editions

Real Reading with answers Liz Driscoll

Real Reading 1 without answers Liz Driscoll
Elementary
Real Writing with answers and audio CD Graham Palmer
CEF: A2
Cambridge ESOL: KET Real Writing without answen Graham Palmer
NQF 5kiIIs for life: Entry 2
Real Listening & Speaking with answers and audio CDs (2} Miles Craven

Real Listening & Speaking without answers Miles Craven

Real Reading 2 with answers Liz Driscoll

Real Reading 2 without answers Liz Driscoll

Pre-intermediate
Real Writng 2 with answers and audio CD Graham Palmer
CEF: B1
Cambridge ESOL: PET Real Weeing 2 without answers Graham Palmer
NQF Skills for life: Entry
3
Real Listening & Speaking 2 w8hout answers Sally Logan & Craig Thaine
Real Reading 3 with answers Liz Driscoll
Real Reading 3 without answers Liz Driscoll
Intermediate to
upper-intermediate Real Writing 3 with answers and audio CD Roger Gower
CEF: B2
Cambridge ESOL: FCE Real Writng 3 withaut answers Roger Gower
Real Listening B Speaking 3 with answers and audio CDs (2) Miles Ciaven
Real Listening & Speaking 3 without answers Miles Craven

Real Reading 4 with answers Liz Driscoll

Real Reading 4 without answers Liz Driscoll
Real Writng 4 with answers and audio CD Simon Haines
CEF: Cl
Cambridge ESOL: CAE Real Writing 4 without answers Simon Haines
NQF Skills for life: Level 2
Real Listening & Speaking 4 with answers and audio CDs (2) Miles Craven

Real Listen\ng & Speaking 4 without answers

Where are the teacher’s notes?
The series is accompanied by a dedicated website
containing detailed teaching notes and extension ideas for
every unit of every book Please visit
www.cambridge.org/englishskilk to accefis the Cambridge
English Skills teacher’s notes.
What is the best way to use eeaf Lisfianlng &
Speaking 2 in the dacsroom?
The book is designed so that there is no set way to work
through the units. The un'tts may be used in any order,
although the more difficuk units naturally appear near the end
of the book in the Work and Study section.

What are the main aims of Real 1isten/ng 6 You can consult the unit-by-unit teacher's nates at
Speaking Z7 www.cambridge.org/englishskills for detailed teaching ideas.
However, as a general guide, different parts of the book
M To encourage autonomous learning by focusing on learner
can be approached in the following ways:
To help students develop listening and speaking skills in N USeft/l D ” Use III' III itstsi in t' e
Appendims to preteach or revise the vocabulary from the
accordance
in with thestatements.
Europe) Can-do ALTE (Associabon
Theseofstatements
Language Testers
desoibe
what language users can typically do at different levels p unit you are working on.
and in different contexts. Visit www.ake.org for further Get ready to listen and speak. k is a good idea to use
information. this section as an introduction to the topic Students can
work on these exercises in pairs or groups. Many of these
What are the key features of deal Listening & exercises require students to answer questions about their
Speaking 22 personal experience. These questions can be used as
D It is aimed at pre intermediate learners of English at prompts for discussion. Some exercises contain a problem-
leyel Bl of the Council of Europe’s CEFR (Common solving element that students cdn work on together.
European Framework of Reference for Languages) Other exercises aim to darify key vocabulary in the unit
B It conBins 16 four-page units, divided into Mo sec0ons: You can present these vocabubry items direcdy to
g students.
Social and Travel, and Work and Study. Learning fips: focus on these and draw attenton to
B Real Listening and Speaking 2 units contain: them in an open class situation. An altemat‹ve
« Get ready to listen and speak warm-up tasks to get approach is for you to create a series of discussion
students thinking about the topic questions associated wRh the Learning tip. Students can
Learning fip boxes which give students advice on how to discuss their ideas in pairs or small groups followed
improve their listening and speaking and their learning by open class feedback The Learning âp acts as a
• Focus on activities which provide contextualized practice p reflective learning tool to help promote learner
in particular language or vocabulary amas autonomy.
• Sound smart acâflñes which focus on pronunciaton Class bonuses: The material in these activities aims to
• Class bonus communication activities for pairwork and provide freer practice. You can set these up carefully,
group work so you can adapt the material to suit then take the role of observer during the acâvity so
your dasses that students carry out the task freely. You can make
• Did you know7 boxes which provide notes on cultural yourself avaibble to hdp students or analyze the
g or linguistic differences between English+peaking language they produce during the activity.
countries, or factual information on the topic of the unz Extra practice. These can be set as homework or out-of-
• Cbn6o checklists at the end of every unit to encourage class projects for your students. Students can do some
g students to think about what they have learnt tasks in pairs during class tme.
¥ There are two review units to practise skills that have Cao</o checklists.' Refer to these at the beginning of
been introduced in the units. a lesson to explain to students what the lesson will cover,
G It covers a wide range of highly prac0cal activities that give g and dgdin at the end so that students can evaluate
student the skills they need to communicate effectively in their learning for themselves.
Appendices: You may find it useful to refer your students
to these.
everyday situasons. native and non-native English accents.
D It has an international feel and contains a range of It can be used as self-study material, in ctass, or as
supplementary homework material. e Audioscript: Occasionally non-native speaker spoken errors
are included in the audio material. Ihey are labelled
Did you nobce7 in the audiosctipt and can be used in
the dassroom to focus on common errors.