Professional Documents
Culture Documents
Quality of work life denotes all the organizational inputs which aim at the employee’s
satisfaction and enhancing organizational effectiveness. The basic purpose is to develop jobs and
working conditions that are excellent for employees as well as economic health of organization.
It refers to the level of satisfaction, motivation, commitment and involvement an individual
experience with respect to their line at the work.
Trichy Customs and Central Excise Collectorate came into existence with effect from
June 01, 1983 with the jurisdiction formed out of erstwhile Madurai and Madras Collectorate..
The Central Excise & Customs Commissionerate is responsible for collection of Union Excise
duties on the manufactured goods and Customs duties on goods imported into the country. These
duties form the biggest source of tax revenue for the Central Government and the Central Excise
duties form the single largest source of Government revenue. The Department of Central Excise
and Customs comes under the Department of Revenue, Ministry of Finance. The apex body of
the Department is the Central Board of Excise and Customs (CBEC), which comprises of six
members and is headed by the Chairman. Administratively, the entire country is divided into
Commissionerate of Central Excise and Customs.
This study helps to find the quality of work life in the Office of Commissionerate of
Central Excise and Service Tax. The objective of the study is to determine the various factors
influencing the quality of work life, to measure the level of satisfaction towards the quality of
work life and suggestions to improve the quality of work life.
The findings revealed that the organization is providing good working conditions and the
overall job satisfaction was found to be good and overall quality of work life is good. The
organization can improve infrastructure facilities so as to improve the performance of
employees. This study highlighted only some of the small gaps in employee’s satisfaction
towards the quality of work life.
CONTENTS
LIST OF TABLES
LIST OF FIGURES
Chapter – I
Introduction
INTRODUCTION
Quality of work life denotes all the organizational inputs which aim at the employee’s
satisfaction and enhancing organizational effectiveness. The basic purpose is to develop jobs and
working conditions that are excellent for employees as well as economic health of organization.
It refers to the level of satisfaction, motivation, commitment and involvement an individual
experience with respect to their line at the work. The quality of work life is the degree of
excellence brought about work and working conditions that contribute to the overall satisfaction
and performance primarily at individual level and finally at organization level.
Quality of Work Life (QWL) has become one of the most important issues these days in
every organization. Employees are the force that is behind every successful organization. No
organization can become successful with technology only because for the use of technology also,
organizations need to have strong work force. Quality of Work Life was the term actually
introduced in the late 1960’s. From that period till now the term is gaining more and more
importance everywhere, at every work place. Initially quality of work life was focusing on the
effects of employment on the general well being and the health of the workers. But now its focus
has been changed. Every organization need to give good environment to their workers including
all financial and non financial incentives so that they can retain their employees for the longer
period and for the achievement of the organization goals.. At the end we can say that a happy and
healthy employee will give better turnover, make good decisions and positively contribute to the
organization goal.
The quality of work life is a process by which an organization responds to employee
needs for developing mechanism that allow them to share fully in making decision that designs
their life at work. Thus QWL means having good supervision, good working conditions, good
pay and benefits and interesting, challenging and rewarding job.
Job satisfaction:
Job satisfaction is the favorable or unfavorable with which employees view their work. As with
motivation, it is affected by the environment. Job satisfaction is impacted by job design. Jobs that
are rich in positive behavioral elements – such as autonomy, variety, task identity, task
significance and feedback contribute to employee’s satisfaction. Likewise, orientation is
important because the employee’s acceptance by the work group contributes to satisfaction. In
sort, each element of the environmental system, can add to, or detract from, job satisfaction.
Pay: Quality of work life is basically built around the concept of equitable pay. In this days
ahead, employees may want to participate in the profit of the organization.
People: Almost everyone has to deal with three set of people in the work place. Those
are namely boss, co-workers in the same level and subordinates. Apart from this, some
professions need interaction with people like patients, media persons, public, customers, thieves,
robbers, physically disabled people, mentally challenged, children, foreign delegates, gangsters,
politicians, public figures and celebrities. These situations demand high level of prudence, cool
temper, tactfulness, humor, kindness, diplomacy and sensitiveness.
Organisation should realize that their true wealth lies in their employees and so providing healthy
environment for employees should be their primary objective.
An autonomous work team is one which can plan, regulate and control its own work world. The
management only specifies the goals that too in collaboration with the team. The team organizes
the contents and structure of its job, evaluates its own performance, establishes its speed and
chooses its production method. It makes its own internal distribution of tasks and decides its own
membership. Autonomous team approach increases satisfaction and reduces turnover and
absenteeism.
Motivation:
Motivation is a complex subject. It involves the unique feelings, thoughts and past experiences of
each of us as we share a variety of relationships within and outside organizations. To expect a
single motivational approach work in every situation is probably unrealistic. In fact, even
theorists and researches take different points of view about motivation. Nevertheless, motivation
can be defined as a person’s drive to take an action because that person wants to do so. People
act because they feel that they have to. However, if they are motivated they make the positive
choice to act for a purpose – because, for example, it may satisfy some of their needs.
Organisation should provide the relaxation time for employees and offer tips to balance their
personal and professional lives. They should not strain employees personal and social life by
forcing on them by demanding working hours, overtime work, business travel, untiming
transfers.
By the globalization the modern employees are experiencing distress. To meet the challenges
posed by present standards, organizational must focus their attention in bringing a balance
between work life and personal life. The underlying assumption is that work life balance will
ultimately ensure Quality of work life.
Today an employee desires work to be more meaningful and challenging because quality is the
acid test. A Quality of work life gives an opportunity for deep sense of fulfillment. Employees
seek a supportive work environment that will enable them to balance work with personal
interests.
Quality of work life provides a more humanized work environment. It attempts to serve the
higher order needs of workers as well as their basic needs. Quality of Work Life indicates that
the work should not have excessively negative conditions. It should not put workers under undue
stress. It should not damage or degrade their humanness. It should not be threatening or unduly
dangerous.
Employees in several companies that instituted Quality of work life experienced better health
and greater safety on the job. Other benefits included improved employee satisfaction, morale,
job interest, commitment and involvement ; increased opportunity for individual growth ; greater
sense of ownership and control of the work environment development of managerial ability for
circle leaders, improved communication in the organization and greater understanding and
respect between management and workers.
The term Quality of work life has been applied to a wide variety of organizational improvement
efforts. The common elements seem to be, has good man indicates, an “attempt to restructure
multiple dimensions of the organizational and to institute a mechanism which introduces and
sustains changes overtime . Aspects of the change mechanism are usually an increase in problem
solving between the union and management
Responsiveness to employee concerns. In every organization, people and their behavior assumes
vital role in determining the performance and effectiveness. While many studies concentrated on
physical and financial performance of organization. Studies on behavioral aspects seem to be
inadequate. So, the attempts must to understand the human side of the enterprise.
The Quality of work life movement provides a value frame work and a philosophy which has a
long term implication for the human development and enrichment. It tries to balance both the
work and family life. Hence integrated approach with regard to Quality of work life is required
for the success of an individual and an organization. This underlines the necessity of searching
studies on the nature of human relations and the problems of human relations and the problems
of human behavior in the organization and suggests measures to cope with the problems. Hence,
an in depth on aspects like Quality of work life can throw light on many non-identified aspects of
human behavior which may help in understanding the issues involved and improving the overall
performance of these organizations. There it is found that there is need to study in greater detail
about the topic
In the current scenario every organization expects their employees to perform at their
peak potential. Though monetary aspects play an important role in motivating employees,
organization around the world have come to understand that there are many other aspects that
contributes better employee performance. It is these aspects that form the basis for this study. In
particular this study aims to identify the various tangible and intangible aspects that contribute to
the quality of the workplace. It is very important for an organization to create a very conducive
working environment for employees.
This study is needed to ensure that all employees are performing at their peak potential,
free from stress and strain, and to ensure all their needs are fully satisfied. This study will be
used as feedback from employees to know their current perspective of workplace and also to
identify the areas of improvement for the organization.
The term Quality of work life in its broader sense covers various aspects of employment
and non-employment conditions of work. This study covers the overall quality of work life of
employees, i.e. their job satisfaction, work environment, working hours, work stress, their
relation with their colleagues, work assignments, infrastructure provided etc ..The present study
aims at measuring the level of satisfaction of employees and to know about the various welfare
activities and benefits provided for the employees. The study is dependent on the opinion
expressed by all the employees of all the departments.
Quality of work life is a multi dimensional aspect. Some of these aspects are
By providing better quality of work life, the following results can be achieved.
Better performance of employees
More devotion and dedication towards work
Reduced absenteeism
Voluntary participation in an organizational activities
Reduced corruption
Lesser attrition
Various authors and researchers have proposed models of Quality of working life which include
a wide range of factors. Selected models are reviewed below.
P.No: 250-279, Year: 1976, Author: Hackman, J. R., & Oldham, G.R
In this journal, author suggested that the psychological growth needs are relevant to the
consideration of Quality of working life. Several such needs were identified; Skill variety, Task
Identity, Task significance, Autonomy and Feedback. They suggested that such needs have to
be addressed if employees are to experience high quality of working life.
Title: - Scales for the measurement of some work attitudes and aspects of psychological
well being
In this journal the author suggested that Quality of working life was associated with satisfaction
with wages, hours and working conditions, describing the “basic elements of a good quality of
work life as; safe work environment, equitable wages, equal employment opportunities and
opportunities for advancement.
Title: - Routinization of job context and job content as related to employees' quality of
working life
In this journal, the author suggested that the typical indicators of quality of working life,
including: job satisfaction, job involvement, work role ambiguity, work role conflict, work role
overload, job stress, organizational commitment and turn-over intentions. Baba and Jamal also
explored routinisation of job content, suggesting that this facet should be investigated as part of
the concept of quality of working life
Title: - Health and well-being in the workplace: A review and synthesis of the literature
Title: - A new measure of quality of work life based on need satisfaction theories
In this journal, the author suggested that the key factors in quality of working life are: Need
satisfaction based on job requirements, Need satisfaction based on Work environment, Need
satisfaction based on Supervisory behavior. They defined quality of working life as satisfaction
of these key needs through resources, activities, and outcomes stemming from participation in
the workplace. Maslow’s needs were seen as relevant in underpinning this model, covering
Health & safety, Economic and family, Social, Esteem, Actualization, Knowledge and
Aesthetics, although the relevance of non-work aspects is play down as attention is focused on
quality of work life rather than the broader concept of quality of life. These attempts at defining
quality of working life have included theoretical approaches, lists of identified factors,
correlation analyses, with opinions varying as to whether such definitions and explanations can
be both global, or need to be specific to each work setting.
Chapter – II
Organization Profile
CHAPTER- II
ORGANIZATION PROFILE
Trichy Customs and Central Excise Collectorate came into existence with effect from
June 01, 1983 with the jurisdiction formed out of erstwhile Madurai and Madras Collectorate.
Subsequent re-organizations took place with effect from May 01, 1987 and June 01, 1991, as a
consequence of which Trichy central excise collectorate had 3 division
Trichy Central Excise Division was further bifurcated into two Divisions namely Trichy I
Central Excise Division and Trichy II Central Excise Division w.e.f August 01, 1997. With
effect from October 01, 1997, a new Division namely Cuddalore Central Excise Division was
carved out of the jurisdiction of Pondicherry division.
Further with effect from 01-11-2002, a new Commissionerate namely Pondicherry was
formed and Cuddalore Division was attached to Pondicherry Commissionerate. Tanjore Division
was bifurcated as Tanjore Division and Karaikal Division. Trichy II Division was bifurcated into
two Divisions namely Trichy II Division and Karur Division.The Central Excise & Customs
Commissionerate is responsible for collection of Union Excise duties on the manufactured goods
and custom duties on goods imported into the country. These duties form the biggest source of tax
revenue for the Central Government and the Central Excise duties form the single largest source
of Government revenue.
The Department of Central Excise and Customs comes under the Department of Revenue,
Ministry of Finance. The apex body of the Department is the Central Board of Excise and
Customs (CBEC), which comprises of six members and is headed by the Chairman.
Administratively, the entire country is divided into Commissionerate of Central Excise and
Customs.
2. The area is situated 4 Kms. away from the Commissionerate Headquarters Office and lies on
the Trichy-Dindigul road at Karumandapam, Trichy. The said area is a fast developing one in the
City. The staff quarters were constructed by CPWD at a cost of Rs.6.14 Crores(approx.) and
were alloted to the staff members from 01.06.2000 onwards. Presently about 500 staff and their
family members are residing in these 120 quarters of the following types: TYPE - I : 20, TYPE –
II :42, TYPE III :54,TYPE IV :4
3. For the development of site and services , the provision viz. Street lights in and around the
complex, Pump House, Sewage Plant, Internal roads and path, filtered water distribution lines,
unfiltered water supply distribution lines, storm water drain and Horticulture operations have
been made.
4. As a staff welfare measure, this office has alloted a flat in Type-III to M/s.Kendriya Bhandar,
Trichy for running General Stores. A sentry room has been constructed and round-the-clock
Security System is provided for the safety of the building as well as property of the residents. A
Service Association has also been formed to look after the welfare of the residents. Efforts to
improve the services and facilities are still being continued. It is also proposed to provide a
children's park-cum-playground by installing safe, non-toxic and modern play equipments for
children's recreation and exercise at a cost of about Rs.2 Lakhs from the Customs Welfare Fund.
2.3.2 Commissionerates:
Immediately below the CBEC are the chief commissioners.The choef commissioners are
administratively incharge of several commissionarates ranging from 2 to 4,each of which is
headed by a commissioner..The commissionerate,as its name implies,is the main organizational
mechanism for the collection of excise duties.The organisation structure for commissionerate is
as follows:
i. Commissioner
ii. Commissioner (Appeals)
iii. Additional Commissioner
iv. Joint Commissioners
v. Deputy Commissioner
vi. Assistant Commissioner (incharge of division)
vii. Superintendent (incharge of range)
viii. Sector officers (Sectors) like inspectors etc.
Taxes
Direct Taxes Indirect Taxes
Ii) Paid directly by person concerned ii) Paid by one person but he records the same from
other person
iii) Tax payer pays directly from his iii) Tax payer pays while purchasing goods
IV) Paid after income reaches hands of IV) Paid before goods/ services reach the
Goods manufactured in SEZ are “excluded excisable gods”& no E.D. is livable on such
goods
Taxable event is manufacture or production in India
Once duty liability is fixed, it can be collected from a person at time & place found
administratively most convenient for collection
Liability to pay E.D. is on manufacturer or producer of excisable goods.
When goods are stored in a warehouse without payment of duty the liability to pay duty
is on person who stores goods i.e. warehouse keeper.
Duty payable is as applicable on date of removal
Duty is payable even when
- Goods are used within factory
H.Q. New Delhi. Consists of 6 to 7 members . Board appoints officers & exercise
following powers: To issue instructions & direction to C.E. officers, to ensure uniformity in
classification of goods and to ensure uniformity in levy of E.D.
Country is divided into 34 zones. Each zone is under supervision & control of chief
commissioners & commissioners (Appeals) within his zone.
There can be one or more & they report to commissioners. They have limited powers of
adjudication
F) Superintendent: (Gazetted)
Each division is divided into several ranges & he is in-charge of one range.
G) Inspector: (Non-Gazetted)
Chapter – III
Research Design
The method of conducting research deals with research design, data collection method,
sampling method. It explained about the nature of research work to be done such as descriptive
nature of research, which is used in this study.
The researcher has adopted descriptive research design for the purpose of this survey.
Descriptive studies are those studies which is concerned with describing the characteristics of a
particular individual, or of a group.
1) Primary data
2)Secondary data
Primary Data:
First time collected data are referred to as primary data. In this research the primary data was
collected by means of a Structured Questionnaire. The questionnaire consists of number of
questions in printed form. It has both open-end closed end questions in it.
Section I- Personal Data: This section includes questions soliciting the respondent’s details
such as Age, Gender, Marital status, Education, Designation, section and Work experience.
Section II- Scale for measuring the issues: It comprises of single open ended type and various
close ended questions which includes yes no type, scaling and other optional questions.
Secondary Data:
Data which has already gone through the process of analysis or were used by someone else
earlier is referred to secondary data. This type of data was collected from the books, journals,
company records etc.
The data has been collected from the employees of Office of commissionerate of Central
Excise and Service Tax of Trichy.
Sampling unit refers to process of defining the target population that will be sample. Hence
for the present study, data was collected by means of questionnaire from the employees.
Sample size plays a critical role, because the generalizability of the conclusion depends on
sample size. Sample size for the present study is 70.
Sampling means the method of selecting a sample from a given universe with a view to draw
conclusions about the universe. Sample means representative of universe selected for the study.
Sampling is a process of units(e.g. People) from a population of the interest
1) Probability Method
In this method, the researcher select the accessible population members from which to get
information and the items selected are easy to approach or easy to measure.
In this research the tools such as Simple percentage analysis, chi square, ANOVA and
correlation are used for data analysis.
CHAPTER – IV
From the above table we infer that 74% of data collected from male and 26% of data collected
from female.
26
Male
Female
74
From the above table we infer that 32% of data collected from age group of 45-55, 28% and
20% of data collected from age group of 35-45 and Above 55% respectively,19% of data
collected from age group of 25-35 and 1% of data collected from age group of below 25 yrs.
35
30 32
28
25
20 19
20
15
10
5 1
0
Below 25 yrs
25-35 yrs
35-45 yrs
45-55 yrs
Above 55 yrs
From the above table we infer that 44% of data are collected from Inspectors, 30% of the data
are collected from superintendents, 14% of data are collected from Senior Tax Assistants and
12% of the data are collected from Deputy Officer Superintendent.
12
30
14 Supt
Inspector
STA
DOS
44
Inference:
The above table shows that 26% of data are collected from internal audit section,21% of the
data are collected from Accounts,17% are from preventive section and 8 % are from vigilance
section,14% of the data are collected from administrative section,14% of data are collected from
statistics section.
15 14 14
10 8
0
Administrative Statistics vigilance Preventive Accounts Internal Audit
Inference:
From the above table we infer that 53% and 33% of respondents has UG and PG Qualification
respectively, 8% of respondents are SSLC and 6% of respondents are HSC.
PG 30
UG 61
HSC 3
SSLC 6
0 10 20 30 40 50 60 70
From the above table we infer that 43% of data collected from respondents having above 20
yrs of experience.21% of data are collected from 15-20 yrs of experience, 14% of data are
collected from respondents having less than 5 yrs of experience, 12%10% of data collected from
respondents having experience of 5-10 yrs and 10-15 yrs respectively.
Inference:
The above table shows that 84% of respondents are married and 16% of respondents are
unmarried.
13
87
4.8 Table representing the level of satisfaction with salary and benefits
Inference:
The above table shows that 59% of the respondents are satisfied about their salary and benefits
20% of respondents are highly satisfied,14% of the respondents are neutral,6% of the
respondents are dissatisfied with salary and benefits and only 1% of the respondents are highly
dissatisfied
4.8 Chart representing the level of satisfaction with salary and benefits
70
60 59
50
40
30
20
20
14
10 6
1
0
Highly Satisfied Satisfied Neutral Dissatisfied Highly Dissatisfied
Inference:
From the above table we infer that 61% of the respondents are satisfied with their work
assignment , 20% of the respondents are highly satisfied with their work assignment,14% of the
respondents are neutral,4% of the respondents are dissatisfied with their work assignment and
only 1% of the respondent are highly dissatisfied with their work assignment.
70
60
50
40
30
20
10
0
Highly satisfied Satisfied Neutral dissatisfied Highly dissatisfied
Inference:
The above table shows that 46% of the respondents are satisfied with the transfer policies,26%
of the respondents are neutral, 14% of the respondents are dissatisfied,11% of the respondents
are highly dissatisfied and 2% of the respondents are highly satisfied
50
45
40
35
30
25
46
20
15
26
10
14
5 11
3
0
Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
4.11 Table representing the level of satisfaction with the promotion policy
Inference:
The above table shows that 33% of the respondents are dissatisfied with the promotion policies,
28% of the respondents are highly dissatisfied, 23% of the respondents are satisfied, 16% of the
respondents are neutral, and no one is highly satisfied
Highly dissatisfied 28
Dissatisfied 33
Neutral 16
Satisfied 23
Highly satisfied 0
0 5 10 15 20 25 30 35
Inference:
The above table shows that 30% of the respondents are satisfied with the bonus provided for
them, 26% of the respondents are dissatisfied, 21% of the respondents are highly dissatisfied
20% of the respondents are neutral, and only 3% of the respondents are highly satisfied
Highly dissatisfied 21
Dissatisfied 26
Neutral 20
Satisfied 30
Highly satisfied 3
0 5 10 15 20 25 30 35
4.13 Table representing the level of Satisfaction with the medical checkup
Inference:
The above table shows that 33% of the respondents are dissatisfied with the medical check up
provided by the concern, 31% of the respondents are dissatisfied ,19% of the respondents are
satisfied with the medical checkup,17% of the respondents are neutral, and. no one is highly
satisfied with the medical checkup
35
30
25
20
31 33
15
19 17
10
5 0
0
Highly satisfied satisfied Neutral Dissatisfied highly dissatisfied
4.14 Table representing the level of satisfaction with the recognized list of
hospitals
Inference:
The above table shows that 37% of the respondents are satisfied with the authorized list of
hospitals provided by the concern , 36% of the respondents are neutral, 11% of the respondents
are dissatisfied and 11% of the respondents are highly dissatisfied and 5% of the respondents are
highly satisfied.
40
35
30
25
20
15
10
5
0
Highly satisfied
satisfied
Neutral
Dissatisfied
Highly dissatisfied
Inference:
The above table shows that 1% of the respondents are highly satisfied about the quality and
quantity of food provided in the canteen, 34% of the respondents are satisfied, 37% of the
respondents are neutral, 18% of the respondents are dissatisfied and 10% of the respondents are
highly dissatisfied.
10
1
5
0
Highly satisfied satisfied Neutral dissatisfied Highly dissatisfied
4.16 Table representing the level of satisfaction with the rate of food available
in the canteen
Inference:
From the above table we infer that 60% of the respondents are satisfied about the rate food
available in the canteen, 20% of the respondents are neutral, 10% of the respondents are highly
satisfied 10% of the respondents are dissatisfied about the rate of food in the canteen and no one
is highly dissatisfied.
4.16 Chart representing the level of satisfaction with the rate of food
available in the canteen
70
60
50
40
30
20
10
10 60 20 10 0
0
Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
Inference:
From the above table we infer that 47% of the respondents are satisfied about the
grievance redressel, 36% of the respondents are neutral, 15% of the respondents are dissatisfied
2% of the respondents are highly dissatisfied and no respondents are highly satisfied
50
45
40
35
30
25
20
15
10
5
0
Highly satisfied Satisfied Neutral Dissatisfied Highly dissatisfied
Inference:
From the above table we infer that , 41% of the respondents rated 4 out of 5 for seating
arrangement , 26% of the respondents rated 3 out of 5, 21% of the respondents rated 5 out of 5
for seating arrangement,12% of the respondents rated 2 out of 5 and no respondents rated 1 out
of 5 for seating arrangement.
45
40
35
30
25
20
15
10
5
0
5
4
3
2
1
Inference:
The above table shows that 51% of the respondents rated 4 out of 5 for computer configuration,
26% of the respondents rated 3 out of 5 , 23% of the respondents rated 5 out of 5, no one rated 2
out of 5 and 1 out of 5 for computer configuration
50
40
30
20
10
0
5 4 3 2 1
Inference:
The above table shows that, 33% of the respondents rated 4 out of 5 for ventilation and A/C,
32% of the respondents rated 3 out of 5,16% of the respondents rated 2 out of 5, 10% of the
respondents rated 1 out of 5 9% of the respondents rated 5 out of 5 for ventilation and A/C.
35
30
25
20
15
10
0
5 4 3 2 1
Inference:
The above table shows that 48% of the respondents rated 4 out of 5 for lightings, 28% of the
respondents rated 5 out of 5, 24% of the respondents rated 3 out of 5, no respondents rated 2 out
of 5 and 1 out of 5 for lighting facility .
50
45
40
35
30
25
20
15
10
5
0
5 4 3 2 1
Inference:
The above table shows that 54% of the respondents rated 3 out of 5 for fire extinguisher,
24% of the respondents rated 1 out of 5, 22 % of the respondents rated 2 out of 5 no one rated 5
out of 5 and 4 out of 5.
60
54
50
40
30
20 22 24
10
0
0
0
5
4
3
2
1
Inference:
The above table shoes that 61% of the respondents agreed that their superiors are cooperative,
17% of the respondents strongly agreed, 16% of the respondents are moderate, 6 % of the
respondents are disagreed and no one is strongly disagreed that their superiors are cooperative.
50
40
30
20 17 16
10 6
0
0
Strongly agree Agree Moderate Disagree Strongly disagree
Inference:
From the above table, we infer that 49% of the respondents are agreed about their workspace
satisfaction, 30% of the respondents are moderate, 11% of the respondents are strongly agreed
that they are satisfied about their work space, 7% of the respondents are highly disagreed about
their workspace satisfaction,3% of the respondents are disagreed .
Inference:
The above table shows that 42% of the respondents agreed that they are given freedom to offer
suggestions on official matters, 29% of the respondents are moderate, 19% of the respondents
disagreed, 6% of the respondents are strongly agreed and 4% of the respondents strongly
disagreed.
Strongly disagree 4
disagree 19
Moderate 29
Agree 42
Strongly agree 6
0 5 10 15 20 25 30 35 40 45
Inference:
The above table shows that that 47% of the respondents agreed they are getting reward for
outstanding performance, 39% of the respondents are neutral, 10% of the respondents strongly
disagreed, 3% of the respondents disagreed and 1% of the respondents strongly agreed.
Strongly disagree 10
Disagree 3
Moderate 39
Agreed 47
Strongly agree 1
0 5 10 15 20 25 30 35 40 45 50
Inference:
The above table shows that 53% of the respondents are satisfied, 30% of the respondents are
neutral, 13% of the respondents are dissatisfied only 3% of the respondents are highly satisfied
with the training given for them, and no respondents are highly dissatisfied about the training
given for them.
Strongly disagree 0
Disagree 13
Moderate 30
Agree 53
Strongly agree 4
0 10 20 30 40 50 60
Inference:
The above table shows that 70% of the respondents required that the speciality hospitals to be
added in the list of hospitals provided by the concern, 30% of the respondents do not require the
specialty hospitals to be added in the list of hospitals provided.
30
70
1 Yes 59 84
2 No 11 16
Total 70 100
Inference:
The above table shows that 84% of the respondents required the health and fitness club and
16% of the respondents do not require the health and fitness club.
84
Inference:
The above table shows that 44% of the respondents are getting feedback rarely, 17% of the
respondents are always getting feedback on their performance, 14% of the respondents are
getting feedback often ,14% of the respondents are getting feedback occasionally, and only10%
of the respondents never getting feedback.
Never 7
Rarely 42
Occasionally 24
Often 13
Always 14
0 5 10 15 20 25 30 35 40 45
4.31 Table representing the opinion about the overall quality of work life
Inference:
The above table shows that 54% of the respondents feel that the overall quality of work life is
typical, 31% of the respondents feel very good,8 % of the respondents feel that the overall
quality of work life is excellent, 7% of the respondents feel fair and no respondents feel that the
overall quality of work life is poor.
4.31 Chart representing the opinion about the overall quality of worklife
60 54
50
40
31
30
20
8 7
10
0
0
Excellent Very good Good Poor Very Poor
Assumption:
H0: There is no significant relationship between the educational qualification of the respondents
and the level of satisfaction with salary and benefits
H1: There is no significant relationship between the educational qualification of the respondents
and the level of satisfaction with salary and benefits
ANOVA
Sum of Mean
Squares df Square F Sig.
Between
1.008 3 .336 .469 .705
Groups
Within
47.292 66 .717
Groups
Total 48.300 69
Inference: Significant value 0.705 is greater than 0.05, hence null hypothesis is accepted.
Therefore it is concluded that the designation doesn’t influence the level of satisfaction with
salary and benefits
Total 1 5 6 44 14 70
Correlation
Asymp.
Std. Approx. Approx.
Value Error(a) T(b) Sig.
Interval by Pearson's R
-.120 .123 -.997 .322(c)
Interval
Ordinal by Spearman
-.118 .128 -.978 .331(c)
Ordinal Correlation
N of Valid Cases 70
Inference: The above table infers that there is negative correlation between the designation
and level of satisfaction with the work assignment. Therefore designation doesn’t influence the
level of satisfaction with the work assignment.
4.34 Table representing the relationship between the gender of the
respondents and the level of satisfaction with transfer Policies
Chi-Square Tests
Inference:
The significant value 0.32 is greater than 0.05, hence null hypothesis is accepted. Therefore it
is concluded that there is no relationship between the gender of the respondents and transfer
policies.
Chi-Square Tests
Pearson Chi-
10.635(a) 12 .560
Square
Likelihood Ratio 10.074 12 .609
Linear-by-Linear
.311 1 .577
Association
N of Valid Cases 70
Inference: Significant value 0.560 is greater than 0.05, hence null hypothesis is accepted. So it
is inferred that there is no relationship between age group and medical checkup.
4.36 Table representing the relationship between the marital status of the
respondents and the level of satisfaction with transfer Policies
H0: There is no significant relationship between the marital status of the respondents and the
level of satisfaction with transfer policies
H1: There is significant relationship between the marital status of the respondents and the level
of satisfaction with transfer Policies
ANOVA
Sum of Mean
df F Sig.
Squares Square
Between
3.562 1 3.562 3.146 .081
Groups
Within
77.009 69 1.132
Groups
Total 80.571 70
Inference: Significant value 0.081 is greater than 0.05, hence null hypothesis is accepted.
Therefore it is concluded that there is no relationship between the marital status of the
respondents and the level of satisfaction with transfer Policies
4.37 Table representing the relationship between the designation and the
Opinion about overall Quality of work life
Assumption:
H0: There is no significant relationship between designation and the Opinion about overall
Quality of work life
H1: There is significant relationship between designation and the Opinion about overall Quality
of work life
ANOVA
Sum of Mean
df F Sig.
Squares Square
Between
4.087 3 1.362 2.322 .043
Groups
Within
38.713 67 .587
Groups
Total 42.800 70
Inference: Significant value 0.043 is lesser than 0.05, hence null hypothesis is rejected. It is
concluded that the designation influences the opinion about the overall quality of work life.
Correlation
Value Asymp. Approx. Approx.
Std. T(b) Sig.
Error(a)
Interval by
Pearson's R .099 .124 .822 .414(c)
Interval
Ordinal by Spearman
.078 .125 .647 .520(c)
Ordinal Correlation
N of Valid Cases 70
Inference:
The above table shows that there is positive correlation between experiences of the respondents
with promotion policies. Therefore it is concluded that the experience influences the level of
satisfaction with promotion policies.
4.39 Table representing the relationship between the designation and rating
for ventilation and A/c
Rating for Ventilation,A/C Total
Very Excellen
Poor Fair Typical
Good t
Supt 1 7 3 5 3 19
Inspector 7 5 10 10 1 33
Senior Tax
Designation of 0 1 3 4 2 10
Assistant
the respondents
Deputy officer
2 1 1 3 1 8
superintendent
Total 10 14 17 22 7 70
Correlation
Asymp.
Approx. Approx.
Value Std.
T(b) Sig.
Error(a)
Interval by
Pearson's R .061 .128 .501 .618(c)
Interval
Ordinal by Spearman .074 .127 .611 .543(c)
Ordinal Correlation
No of Valid Cases 70
.
Inference:
The above table shows that there is positive correlation between the designation and rating
for ventilation and A/C.Therfore it is concluded that the designation influences the rating for
ventilation and A/C.
Chapter-v
Findings, Suggestions
and Conclusions .
5.1 FINDINGS:
work life.
The designation doesn’t influence the level of satisfaction with salary and benefits
5.2 SUGGESTION:
Job satisfactions are found to be good and it can improve by providing the satisfactory
seating arrangement.
The organization can provide separate computers on each table so that they can reduce
paper works and increase speed and accuracy in maintenance and retrieval of records
The organization can provide regular medical checkup for improving the medical
facilities.
The organization can provide bus/cab facilities from quarters to office.
The organization can provide effective training for efficient performance of employees.
The Organization can appoint special computer trainee to meet out the present
computerization of the department.
Separate vigilance checks can be there to ensure punctuality of all employees.
The Organization can improve the infrastructure for efficient working of individuals
The Organization can review the promotion policies
The Organization can concentrate on transfer policies especially for North Indian
employees.
5.3 Conclusion:
Every organization has to satisfy some of the basic needs and demands of its employees
because the satisfied and motivated employees are the source of achieving the organizational
goals and objectives. In order to use the maximum potential of the human resource, the
organization has to provide them with the best quality of their working life. Therefore every
organization needs to update and improve the quality of work life of the employees.
From the study it is clear that the overall quality of work life of employees is good in the
office of commissioner of central excise and service tax department of Trichy. This research
highlights some of the small gaps in employee’s satisfaction towards the quality of work life.
Annexure
Questionnaire
Personal Details:
ð Above 55 years
Section : ___________________________
ð Above20 yrs
8. Any suggestions would you like to improve overall quality of work life in your organization?
Reference
Books:
2. C.R. Kothari (2001) “Research Methodology “of Wishwa Prakashan publishing, Chennai -17
Websites:
www.citehr.edu
www.mbaguys.net
www.centralexcisetrichy.gov.in