INTRODUCTION

Star Alliances
Combining strength and innovation
Five airlines created Star Alliance as the first global aviation alliance back in 1997. We ’re still
pioneering – dedicated to innovation and excellent customer service, with a track record of
success. So our customers experience the best of both worlds: absolute reliability coupled with
constant innovation.

Today, Star Alliance has 26 member airlines, each with its own distinctive culture and style of
service. Alliance members come together to offer smooth connections across a vast global
network. A project company based in Frankfurt, Germany, coordinates Star Alliance activities.
These include co-locations at airports, infrastructure, communication initiatives and other services
to improve your travel experience.

Star Alliance Member Airlines

Our member airlines include many of the world’s top aviation companies as well as smaller
regional airlines. Together, they offer easy connections to almost any destination in the world.
Each airline maintains its own individual style and cultural identity, bringing the richness of
diversity and multiculturalism to the alliance. At the same time each airline shares a common
dedication to the highest standards of safety and customer service.

1. Aegean Airlines
2. Air Canada
3. Air China
4. Air India
5. Air New Zealand
6. ANA
7. Asiana Airlines
8. Austrian
9. Avianca
10. Brussels Airlines
11. Copa Airlines
12. Croatia Airlines
13. EGYPTAIR
14. Ethiopian Airlines
15. EVA Air
16. LOT Polish Airlines
17. Lufthansa
18. Scandinavian Airlines
19. Shenzhen Airlines
20. Singapore Airlines
21. South African Airways
22. SWISS
23. TAP Portugal
24. THAI
25. Turkish Airlines
26. United

AIRLINE GLOBAL ALLIANCES

Frequent Flyer Program

 Earn miles or points
Making travel even more rewardingThe more you fly on the Star Alliance network, the
faster you will earn sufficient miles or points to redeem for a reward ticket or
upgrade.There is no single Star Alliance Frequent Flyer Programme; simply join one of
the programmes offered by our member airlines. Membership in any of the programmes
gives you full access to the whole Star Alliance network, with no need to register with
any additional programme.Whenever you fly with one of our member airlines, provide
your frequent flyer number when booking your flight or when checking in, and the miles
or points will be credited to your account automatically, if you travel in eligible booking
classes.If you flew with one of our member airlines and forgot to enter your frequent flyer
number, you can retroactively credit the miles via your Frequent Flyer Programme's
website.You can join multiple member airline Frequent Flyer Programmes if you wish,
but they are each managed separately, so you cannot transfer miles or points between
them or combine them into one. By using a single Frequent Flyer Programme whenever
you fly, you will reach Star Alliance Silver or Gold status faster.

 Redeem miles or points

The most popular way to redeem miles or points

With Star Alliance, you can use your accumulated miles or points to “pay” for a flight
or an upgrade into a higher class of travel. You can redeem your miles for an award ticket
of any member airline - subject to availability -, irrespective of the Frequent Flyer
Programme with which you earned them. To redeem your miles for a flight or an upgrade
on any Star Alliance member airline, contact your Frequent Flyer Programme.

o Flight awards

The most popular way to redeem miles or points

A flight award is when you use your collected miles or points to "pay for" a flight. With
Star Alliance, you can redeem these for flights on any member airline, irrespective of
where you earned them.

To receive an award ticket for a flight on any Star Alliance airline you need to contact
your Frequent Flyer Programme online or via phone. Bookings are subject to availability.
 To find out how many miles you have accumulated and what they will buy you, check
your individual frequent flyer account details and look at the Star Alliance Redemption
Award chart on your frequent flyer programme’s website.

o Star Alliance Upgrade Awards

Use your miles or points to upgrade your travel experience

With a Star Alliance Upgrade Award you can use accumulated miles or points to "pay for"
an upgrade, allowing you to fly in a class of travel that is one higher than your original
booking. This award is applicable across all 26 member airlines. Star Alliance is the only
alliance to offer this benefit between all its airlines.

 Benefits and privileges

With Star Alliance Gold status you can enjoy more lounges than any other alliance – and
bring a guest along with you.Whether it's great food and refreshments or a place to work
or relax, you can experience it in our lounges.

Recognising and rewarding your loyalty

You can earn status miles across all Star Alliance member airlines’ Frequent Flyer
Programmes with only one frequent flyer card and attain Star Alliance Silver status or
progress to Gold status. The higher tier status levels of each of our member airlines’
Frequent Flyer Programmes are mapped against the two uniformly recognised Star
Alliance status levels “Star Alliance Silver” and “Star Alliance Gold”. These two
status levels entitle you to enjoy special Star Alliance premium customer benefits and
privileges.
Membership offered services