MUKESH BHAKAR

E–Mail: ermukesh09@gmail.com
Mobile: +919660550000, +244921947055

In pursuit of challenging assignments in:

~ Networking Telecom~ NOC ~ Process ~Cloud~
PROFESSIONAL BRIEF

Since March´18 to till date with Mundo Startel S.A. in Luanda, Angola –Network Head
 Managing 24x7 Customer network operations team of Lead Engineers to provide Level 1/2/3 support on
Data, Transmission and Voice services and improve the IT Service Management processes across different
geographies.
 Provides day-to-day coordination, technical support and administrative control in respect of the assigned
functionality.
 Responsible for driving Network KPIs/Uptime for SLAs achievement, Service delivery and Service
assurance for mobility and Enterprise customers.
 Direct interaction with 3PP vendors, ISP for hired error-free services. Interacting SDM's & supporting the
back-office teams with suggestion of desired solution leading to restoration of services within SLA with
customer satisfaction.
 Extensive work in a network design environment gained in an ISP and Voice telecommunication
environment.
 Delivery network architecture and capacity planning, utilizing SDH/SONET, Ethernet, fiber and DWDM.
 Conversant in best practice appropriate to network design and security.
 Responsible for Rollout/deployment of new technologies and Network expansion/optimization.
 Engaging with Network technology partners & Infra/Fiber partners and driving them to meet KPIs.
 Keeps track of operational events and reviews the issues/concerns about availability, resources and
performance of the assigned network/service/functionality.
 Coordinates and supervises on-call attendance and attends emergency duties as required.
 Up gradation of existing BACBONE NETWORK AND ACCESS NETWORK in terms of capacity.
 Direct interaction with 3PP vendors, ISP for hired error-free services. Interacting SDM's & supporting the
back-office teams with suggestion of desired solution leading to restoration of services within SLA with
customer satisfaction.
 Capable to put & maintain a Professional & healthy image of my Organization & employees in front of the
Customer and outer world. Quality delivery with expertise.
 Commitment to get the job done with efficient & quality leading to appreciation from valued Customers.
 Provides day-to-day coordination, technical support and administrative control in respect of the assigned
functionality.
 Establish relationships and effectively communicate with key members of Customer’s technical team
including management personnel
 Develop and maintain procedures necessary to manage the NOC effectively and ensure consistency and
high performance across the team
 Manage day to day operations including: ticketing, incident management, scheduling and time
management

Pre-Sales and Marketing add on since Oct 2018 as an International Business and Project Manager
at STARTEL S.A
 Define international business strategies.
 Determine internal sales agreements and conditions for international customers.
 Coordinate the marketing strategy focused on the international business such as: launching new products
and services, following the market, pricing policy, following the high-level business negotiations and the
company's main accounts, also management of SLAs and SoW.
 Operational management and reporting of the implementations.
 Reporting to the administration.
 Help potential customers understand and compare the solutions we provide (Internet, VPN, Data and
hardware hosting, SIP lines, etc ).
 Design technical proposals and help in optimization for seamless integration with existing IT systems
(customer side in Fiber, Microwave, WiMAX),

 Certification Achieved

 CCNA R&S –CSCO12929055

 ITIL ® Foundation in IT Service Management –GR750206523MB

 ETCP-Ericsson Certified Microwave Associate
 ETCP- IP Associate

ORGANISATIONAL PURVIEW

Since Aug’14 to Feb’18 with Ericsson Global Services as Sr. Engineer (Digicel Papua New Gunia and
Canada)
 Provisioning of IP/Ethernet, SDH and IP, Ethernet Ring protection, QoS, E-LAN/E-LINE and VLAN services,
using IPTNMS configuration of TDM circuits. Configuration and Performance management of MLTN, SP,
OMS and SPO.
 Analyzed the Existing Network and provided recommendations in terms of frequency retuning, power
adjustments, High-Low Violations, Capacity Up gradation, removing out of Band Frequencies from
Network, Hardware Changes for Network availability improvements.
 Rerouting necessary links in order to improve transmission performance.
 Analyzed Network performance compared to the competition and developed plans to improve
performance.
 Reports and reviews with superiors’ significant events, key/critical observations and concerns to operation
& maintenance procedures as applicable.
 Ensures that all activities are carried out as per the project plan and are compliant with Company
standards, procedures and guidelines as applicable.
Since May’13 to Aug’14 with Idea Cellular ltd as Sr. Executive
Since June’12 to April’13 with Evolve Technologies Jaipur as Transmission engineer(O&M)
Since Sep’10 to May’12 with IMSI India Limited, Jaipur as O&M (TX/BSS) engineer
Aug’09 – Sep ’10 with RTO Pvt. Ltd., Gurgaon as Project Engineer
PROFESSIONAL ENHANCEMENTS

 Successfully completed trainings on:

 Broadband/Microwave Installation and Commissioning.
 GSM System Survey from Ericsson India Pvt. Ltd.
 2G and 3G Technology from Ericsson India Pvt. Ltd.
 Transmission Equipment (Mini Link E, Traffic Node with PDH and SDH) from Ericsson India
Pvt. Limited.
 Training from Ericsson for BTS (6601, 6201, 6202 & 6601) Installation & quality.
SCHOLASTICS

 B.E. in Electronics & Telecommunication from Marudhar Engineering College, Bikaner (Rajasthan) in 2009.
(Secured 70.20%)
 XII from Jhunjhunu Academy Sec. School (Rajasthan Board), Jhunjhunu in 2005 year. (Secured 72.49%)
 X from Indian Senior Secondary School (Rajasthan Board), Losal (Rajasthan) in 2003. (Secured 82.83%)
IT Skills: Well versed with the MS Office Suite (Excel, Word & PowerPoint), BFTP Server, OMT and
Mini Link Craft, Windows-98/2000/XP & Internet Applications.
PERSONAL DOSSIER
Address: VPO-Kyamsar, Teh-Didwana, Dist-Nagaur, 341551 Rajasthan
Date of Birth: 3O Sep, 1987
Linguistic Abilities: Hindi & English
Passport Details: Z4607509
Driving License: RJ-07/DLC/08/113849