Bank Alfalah by Ammar PDF

Hailey College of Banking and Finance
University of the Punjab
Internship report on
SUBMITTED TO:
Principal of HCBF
SUBMITTED BY:
Ammar Ahmad (M16BBA027)
BBA (B&F) (2016-2020)
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It is hereby certified that Internship report has been submitted to the Hailey College of Banking
and Finance, University of the Punjab Lahore to full fill the requirements of the degree of
bachelor of business administration.
PREFACE
This Report is specially meant for the student of BBA. It is concerned to a brief study of the
operation, Function, tasks and services of Bank Alfalah of Pakistan.
Banks plays a significant role in the economic development of each nation because they regulate
the circulation of money efficiently in an economy. As the number of Banks in Pakistan has
been increasing in the past few years,
Therefore each bank is trying to give value added products and services to attract and retain
customers.
It equips us with the necessary knowledge, skills and values of business culture which are basic
requirement of the business professional and which also helps new graduates to perform
professionally as they acquire first step in their practical professional life. For this reason I was
placed at BANK Alfalah LIMITED where I have done my six weeks internship.
During my internship tenure I have gained a lot of experience about operations under the
supervision and guidance of my Internship Supervisor. During my whole duration I was rotated
in all the different departments of the bank and was comprehensively briefed about the
procedures of all the banking operations by the concerned staff. My internship report contains
all the knowledge which I have learnt there.
This report is organized in very simple, easy and understandable mode that is useful for those
who do not have banking knowledge. I hope my report will give you straightforward and deep
overlook of all the banking operation.
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ACKNOWLEDGEMENT
In the name of Allah who is the beneficent and the most merciful who gave me strength to
complete this report successfully.
I would like to thank my respectable lecturer Professor Fida Hussain Bukhari, who guided me
in the best possible way.
I would like to acknowledge extremely valuable assistance provided by all officers at Bank
Alfalah for their great cooperation. They provide me guidance and support time to time which
helps me a lot to work in such competitive environment and taught me many things throughout
my internship.
They gave me all information about every department. They provided me practical knowledge
about the functions and operations of the bank and also help me throughout my internship.
I am greatly thankful to my parents who supported me from start to the end of this report and
gave me strength to complete this report.
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Table of Contents
PREFACE ............................................................................................................................................ 2
ACKNOWLEDGEMENT .................................................................................................................. 3
INTRODUCTION ............................................................................................................................. 6
CORPORATE SETUP ........................................................................................................................... 7
HISTORICAL BACKGROUND .............................................................................................................. 8
VISION & MISSION .........................................................................................................................10
MANAGEMENT ............................................................................................................................... 11
BOARD OF DIRECTORS ....................................................................................................................11
THE CORE GROUP............................................................................................................................11
ORGANOGRAM..................................................................................................................................15
BRANCH HIERARCHY .......................................................................................................................16
DEPARTMENTS ............................................................................................................................. 17
PRODUCT & SERVICES ............................................................................................................. 25
CONVENTIONAL BANKING ...............................................................................................................25
Deposit Accounts ....................................................................................................... 26
Cards.............................................................................................................................. 36
Loans ............................................................................................................................. 42
Home Remittance ...................................................................................................... 43
Bancassurance ............................................................................................................ 44
Digital Banking ........................................................................................................... 44
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Self Sevice Banking .................................................................................................. 44
ISLAMIC BANKING PRODUCTS ........................................................................................................45
Personal Banking ....................................................................................................... 45
Debit Cards .................................................................................................................. 50
Features & Benefits .......................................................................................................... 52
Home Remittance ...................................................................................................... 53
Consumer Banking .................................................................................................... 54
Corporate Banking..................................................................................................... 57
SME/Commercial Banking ....................................................................................... 60
Self Service Banking ................................................................................................. 66
Internet Banking ........................................................................................................ 67
Banca Takaful ............................................................................................................. 69
INTERNAL AND EXTERNAL ANALYSIS.............................................................................. 80
FINANCIAL ANALYSIS 6 YEAR ANALYSIS AND OVERVIEW OF BANK .............. 84
TOTAL ASSETS AND LIABILITIES (RS IN MILLION) .......................................................................84
HORIZONTAL/TREND ANALYSIS .....................................................................................................89
VERTICAL ANALYSIS/COMMON SIZE .......................................................................................91
WORK DONE BY ME.................................................................................................................... 93
RECOMMENDATIONS AND CONCLUSION ........................................................................ 95
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Introduction
Bank Alfalah is the fifth largest private Bank in Pakistan with a network of over 600 branches in
more than 200 cities across Pakistan with an international presence in Bangladesh, Afghanistan,
Bahrain and a representative office in the UAE. Bank Alfalah Limited is owned and operated by
the Abu Dhabi Group. The International Finance Corporation (IFC) of the World Bank
partnered with the Bank Alfalah Limited in 2014, and holds a 15 percent stake in it.
The Bank provides financial solutions to consumers, corporations, institutions and governments
through a broad spectrum of products and services, including corporate and investment banking,
consumer banking and credit, securities brokerage, commercial, SME, agri-finance, Islamic and
asset financing.
After a few years, the bank introduced its new identity of H.C.E.B after the privatization in
1997. The management of the bank had implemented strategies and policies so the bank would
become a major player in the market. With a partnership with the Abu Dhabi Group the position
of the bank became stronger which allowed the bank to invest more in technology to increase its
range of products and services
On the 16th of May, 2005 Bank Alfalah formally took over the Bangladesh operations of Shamil
Bank of Bahrain for US $17.88 million and renamed it to Bank Alfalah. This was the first
branch of the bank outside Pakistan
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Number of Branches
660
640
620
600
649 653 648

580 638 639
560
574
540
520
2018 2017 2016 2015 2014 2013
Number of Branches
Corporate Setup
Bank Alfalah Limited is a private bank owned by the Abu Dhabi Group. Bank Alfalah was
incorporated on June 21, 1997 as a public limited company under the Companies Ordinance
1984. Its banking operations commenced from November 1, 1997. The bank is engaged in
commercial banking and related services as defined in the Banking companies ordinance, 1962.
The bank introduced commercial banking and related services as defined in the Banking
Company’s ordinance, 1962.
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Historical Background
Banking In Pakistan:
Prior to Independence British banks controlled the banking operation in Pakistan. After
independence there were no resources so that Pakistanis could start their own banking system in
a very short period of time. Then at that time it was decided that “Reserve Bank of India” will
control the banking operations in Pakistan. But this was not good for the best interest of Pakistan
because British Government at that time distributed the reserves of the “Reserve Bank of India”
between India and Pakistan with the share of 70% India and 30% Pakistan. It was a very big loss
for Pakistan at that time as being a new nation with new country having few resources for
survival. Then “Quaid-e-Azam Muhammad Ali Jinnah” (The Governor General of Pakistan) at
that time took a step ahead and inaugurated “The State Bank of Pakistan” on July 1st ,1948
which then took control of all the banking operations of Pakistan.
Bank of Credit and Commercial International (BCCI) 1972
Bank Alfalah Limited was first incorporated as Bank of Credit and Commercial International
(BCCI) on 21 September 1972. It was incorporated in Luxembourg with a paid-up capital of
$2.50 million. BCCI operated successfully in about 69 countries of the world. Due to an
international conspiracy BCCI had to stop its operations. Here ended the first phase of history of
Bank Alfalah
Habib Credit and Exchange Bank-1992
On June 21, 1992 the Ministry of Finance (Govt. of Pakistan) acquired three branches of BCCI
and named it Habib Credit & Exchange Bank. It was a Public Limited Company incorporated
under the Companies Ordinance, 1984 and commenced banking operations from November 1,
1992. It engaged in commercial banking and related services as defined in the baking
Companies Ordinance, 1962.
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Bank Alfalah-1997
After privatization of H.C.E.B. in 1997 Bank Alfalah Limited came into existence on 21st June
1997. The chairman of bank at that time was Highness Sheikh Nahayan Mabarak Al-
Nahayan, Minister of Education, Government of Abu Dhabi, and a prominent member of Royal
Family. HCEB was sold for Rs.1.70 billion. Its management was taken over by Dubai based
consortium.
Bank Alfalah Islamic Banking
Bank Alfalah Islamic Banking was established as a dedicated Islamic Banking Division within
Bank Alfalah Limited in 2003 to offer its customers products that are Shariah compliant. By
introducing Islamic financial solutions, Bank Alfalah Limited is fulfilling its promise of being
responsive to its customers’ needs. Bank Alfalah Islamic Banking comprises a team of qualified
professionals who design and structure Islamic financial solutions and ensure that they are in
line with Shariah principles on Islamic banking and finance. These solutions are developed
under the guidance of a dedicated Shariah Advisor.
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Vision & Mission
Vision
“To inspire and empower people to do things differently and shape their own path in life and
business.”
Mission
“Bank Alfalah look at the market with fresh eyes to find new opportunities and seek new ways
of enabling banks customers to succeed and advance the world of finance.”
Slogan
Let’s look ahead to a brighter future together
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Management
Bank Alfalah is proud of its Human Resource, as almost all the employees have been
handpicked by the management. However, in this section, I would discuss those people who are
responsible for hiring such a bright staff and establishing such a magnificent bank. They are the
higher management of Bank Alfalah Limited.
Board of Directors
H.E Shiekh Hamdan Bin Mubarak Al Nahayan – Chairman
Mr. Abdulla Nasser Hawaileel Al-Mansoori- Director
Mr. Abulla Khalil Al Mutawa-Director
Mr. Khalid Mana Saeed Al Otaiba –Director
Mr. Efstratios Georgios Arapoglou-Director
Mr. Nauman Ansari-CEO & Director
Mr. Shehzad Naqvi- Director
Dr. Gyorgy Tamas Ladics-Director
Dr. Ayesha Khan- Director
The Core Group
Board Advisory Committee
Mr. Abdulla Khalil Al Mutawa Director
Mr. Khalid Mana Saeed Al Otaiba Director
Mr. Bashir A. Tahir Member
Mr. Ganpat Singhvi Member
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Central Management Committee
Mr. Mohammad Saleem Akhtar (Chairman)
Mr. Pervaiz A. Shahid
Mr. Sirrajuddin Aziz
Mr. Mohammad Yousaf
Mr. Ijaz Farooq
Mr. Bakhtiar Khawaja
Mr. Arfa Waheed Malik
Mr. Adil Rasheed
Mr. Shakeel Sadiq
Mr. Adnan Anwar Khan
Mr. Shahid M. Murtaza
Mr. Nadeem-ul –Haq
Corporate Information
Mr. Hamid Ashraf Company Secretary
Mr. Anjum Hai Chief Financial Officer
Taseer Hadi Khalid & Co. (Chartered Accountants) Auditors
B A Building,-Head office
I.I. Chundrigar Road, P.O. Box 6773, Karachi.
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Management
Mr. Nauman Ansari- Chief Executive Officer
Mr. Bahauddin Khan- Chief Operating Officer
Mr. Anjum Hai- Chief Financial Officer
Mr. Faisal Rabani - Chief Risk Officer
Mr. Nadeem-ul-Haq –Group Head, Admin, Technology, System & Operations
Mr. Rizwan Ata – Group Head, Islamic Banking
Mr. Hafsa Abbasy- Group Head, HR & Learning
Mr .Khurram Hussain-Group Head, Retail Central, North & Consumer Banking
Ms. Mehreen Ahmed-Group Head, Retail Banking South & New initiatives
Mr. Saad-ur-Rehman Khan- Group Head Corporate & Investment Banking
Mr. Bashir Ahmed Sheikh-Group Head, Special Assists Management
Mr. Tahir Khurshid- Group Head, Audit & Inspection
Mr. Syed Ali Sultan-Group Head, Treasury & Capital Market.
Mr. A. Wahid Dada- Group Head, Operations
Mr. Mian Ejaz Ahmed- General Manager, Legal & Company Secretary
Mr. Mohib Hasan Khan- Chief Information Officer
Mr. Riaz Hussain Hamdani- Chief Compliance Officer
Mr. Haroon Khalid-General Manager, Risk Management
Mr. Sajan Hamid Malik-General Manager, Credit Division
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Number of Empployees
9000
8000
7000
6000
5000
4000 8530
7849 7808 7565 7509
6853
3000
2000
1000
0
2018 2017 2016 2015 2014 2013
Number of Empployees
Auditors
Taseer Hadi Khalid and company
Chartered Accountants
Registered Head Office
B A Building,
I. I. Chundrigar Road,
P. O. Box 6773,
Karachi.
Website
www.bankalfalah.com
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Organogram
CHAIRMAN
CEO
GROUP HEAD
REGIONAL
MANAGER
AREA
MANAGER
BRANCH
MANAGER
MANAGER INCHARGE
MANAGER MANAGER
TRADE TRADE
OPERATION CREDIT
FINANCE FINANCE
Officers Officers Officers Officers
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Branch Hierarchy
CHIEF MANAGER /
Manger Manager International Manger
Accounts
Imports Leasing
Cash
Home finance
Exports
Account opening
Car finance
Foreign Exchange
Department
Remittances
Credit card
Clearing Internal Audit Marketing
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Departments
The following departments are under the head of Bank Alfalah Limited. These departments are
following the approaches of continuous learning and for development of organization and its
procedures and services. These departments are based on the departmentalization, every
department has its own work specialization, chain of command, span of control is narrow in
each department but its not permanent its vary according to situation, all department are
centralization/decentralization according to situation and on formulation.
The departments are as under:
• General Banking Department

• Clearing Department
• Remittance Department
• Credit Department
• Accounts Department
• Foreign Trade
• Internal Control Department
Clearing Department
Clearing means collection of cheques receive from our customers but drawn on other banks.
Receiving the instruments deposited by customers Posting the amount of instruments in credit of
customer’s account If cheque returns from the concerned bank, the customer account is debited.
Crossing stamp is put on the instrument and slip given to customer on receipt of the instrument.
Clearing stamp and “payee account credited” are put on the instrument and the voucher.
Clearing House has provided this facility. Clearing house facilitates different banks, in one city,
to get their cheques drawn upon other banks to be cleared. Cheques lodged in clearing constitute
in clearing constitute two types of clearing:
• Outward Clearing
• Inward Clearing
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Outward Clearing
When cheques, TC’s and other negotiable instruments drawn upon other banks like NBP, Faysal
Bank of the same city (as Lahore) are presented in Bank Alfalah to deposit them in the
respective payee’s accounts, these instruments are lodged in outward clearing (o/w clg) of
Alfalah bank.
Procedure of Outward Clearing
• The name of the branch appears on its face where it is drawn

• It should not stale or post - dated or without date.
• Amount in words and figures does not differ.
• Signature of the drawer appears on the face of the instrument.
• Instrument is not mutilated.
• There should be no material alteration, if so, it should be properly authenticated.
• If order instrument suitably endorsed and the last endorsee’s account being credited.
• Endorsement is in accordance with the crossing if any.
• The amount of the instrument is same as mentioned on the paying-in-slip and
counterfoil.
• The title of the account on the paying-in-slip is that of payee or endorsee (with the
exception of bearer cheque).
• If an instrument received other than Bank Alfalah then special crossing stamp is affixed
across the face of the instrument. Clearing stamp is affixed on the face of the
instruments, paying-in-slip and counterfoil (The stamp is affixed in such a manner that
half appears on counterfoil and paying-in-slip). The instrument is suitably discharged,
where a bearer cheque does not require any discharge and also an instrument in favor a
bank not need be discharged.
Return Outward Clearing
• Over writing
• No stamp of clearing or if it is not clear
• No stamp of crossing or if it is not clear
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Inward Clearing
Inward clearing means cheques drawn on us and presented by other banks. In inward clearing
Branch acts as paying banker. After realization of inward clearing, banks deposits are decreased
as bank makes payment to other banks from the balances held by the branch. This realization of
inward clearing is also referred to as responding to the clearing. Cheques and other negotiable
instruments (PO, DD, PS, CDR etc.) drawn on Bank Alfalah, sent by other banks, constitute the
inward clearing of Bank Alfalah.
Procedure of Inward Clearing
• Instruments with schedules are received from NIFT.

• Amount of each instrument entered is in inward clearing register.
• Instruments are detached and handed over to the deposits and other respective
department for checking and payment.
• In case of any instrument is returned, return memo is prepared stating the reason of the
return.
• Entry is made in cheques Return register.
• Cheques return charges are recovered from the party as per charges schedule.
Checking / Return of Instruments
• Over writing
• No stamp of clearing or if it is not clear
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REMITTANCE DEPARTMENT
The Remittance department deals with the transfer of money from one place to another. Funds
transfer facility or remittance of funds is one of the key functions of the banks all over the world.
Remittances through banking channels save time, costs less and eliminate the risks involved in
physical transportation of money from one place to another. Bank Alfalah transfers money in the
following ways.
• Pay Order
• Demand Draft
• Mail Transfer
• Telegraphic Transfer
• Pay Slip
• Call Deposit Receipt
• Letter of Credit
• Traveler’s Cheque
Demand Draft
It is used for payment made outside the city. It is written in the name of head office. Accounting
entry is done by drawing branch. When the customer purchases a draft, the drawing branch
sends the advice (a copy of DD) to the drawee branch and the original copy of DD is given to
the purchaser. On the arrival of advice the drawee branch debits HO account and credits the DD
payable account. When the customer comes with the original DD to the drawee branch, his
account is credited by debiting the DD payable account.
Charges:
Commission 50/- but if amount increase or decrease then it will also increase or decrease and
FED 8/- also increase or decrease.
Pay Order
Payment Orders are issued for the money transfer with in the city. Pay order is made for local
transfer of money. Pay order is the most convenient, simple and secure way of transfer of
money.
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Mail Transfer
A Mail Transfer is a form of remittance in which the amount remitted by a customer or a non-
customer is directly credited to the account of the beneficiary with another branch. Move your
money safely and quickly using Bank Alfalah Mail Transfer service. And Bank Alfalah also
offer the most competitive rates in the market. They charges Rs 50/- exchange rate and RS 75/-
postage charges on issuing mail transfer. When the money is not required immediately, the
remittances can also be made by mail transfer (MT). Here the selling office of the bank sends
instructions in writing by mail to the paying bank for the payment of a specified amount of
money. Debiting to the buyer’s account at the selling office and crediting to the recipient’s
account at the paying bank make the payment under this transfer.
Telegraphic Transfer
Telegraphic Transfer is a form of remittance, which is advised by telegram, telex or fax

machines. The fundamental principles of such transfer are otherwise identical with the Mail
Transfer. It is the message, which is sent from one branch to another on the order of payer to
payee through wire. It is one of the quickest means to transfer fund through the use of
telex/fax/internet or cable.
ACCOUNTS DEPARTMENT
Opening of account is the most important department of the Branch as this is a contract between
the customer and bank. All future transaction/operation are carried out as per this contract and
any deviation may jeopardize the bank’s interest. The opening of a new account is the
establishment of customer banker relationship. By opening an account at a bank, a person
becomes a customer of the bank. The customers can open following accounts:
• Current Account (CD A/C)

• Profit and loss sharing Account (PLS A/C)
• Basic Bank Account (BBA A/C) £ Fixed Deposit (FDR/TDR)
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Account Opening
When a client comes to the bank, and makes a request for opening of an A/C. The officer says
that first fill up a prescribed application form. If he/she wants to open a PLS A/C, then he/she
has to fill a form according to the account.
Requirements
• ID Card of applicant
• ID Card of father, mother, brother, sister, husband or wife
• Student card (if applicant is student)
• Two photos for illiterate person or those who use Urdu signatures
Documents Attach with A/C Opening Form
• A/c opening form

• Specimen signature card
• Zakat form (for non-muslims)
• Deposit slip
• Requisition form
Issuance of Cheque Book
After opening an A/C with the bank, the A/C holder once again makes a request in the name of
bank for the issuance of a cheque book. The A/C holder mentions title of A/C, A/C number,
sign it properly and mentions the no of leaves he requires
Credit Department
The bank is profit seeking institution. It attracts surplus balance from the customer at low rate of
interest and makes advances at a higher rate of interest to the individuals and business firms.
Credit extensions are the most important activity of all the financial institutions, because it is the
main source of earnings. Advances department is one of the most sensitive and important
department of the bank. The major portion of the profit is usually earned through this
department. The job of this department is to make proposals about the loans; the credit
management division of head office directly controls all the advances. The advances
Department receive application from intending borrowers. After receiving application the
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advance department processes it further. After analyzing and detailed investigation, they decide
whether to approve the loan or not. Some loan approvals are made by the Manager of the branch
within his powers as prescribed by the bank’s higher authorities, while some loan applications
are submit to higher authorities for their approval.
Some advances are of the following nature
• Loan against Gold

• Agriculture advance to farmers
• Medium term advance for working capital
• Long term advance for setting industry
• Short term advance to businessman
Foreign Exchange Department
This department mainly deals with the foreign business. The main functions of this department
are:
• L/C dealing.
• Foreign currency accounts dealing.
• Foreign Remittance dealing.
L/C Dealing
Bank Alfalah is committed to offering its business customers the widest range of options in the
area of money transfer. If you are a commercial enterprise then Bank Alfalah Letter of Credit
service is just what you are looking for. With competitive rates, security, and ease of
transaction, Bank Alfalah Letters of Credit are the best way to do your business transactions.
Foreign Currency Account Dealing
This department deals with the foreign currency accounts which mainly include dollar account,
euro account etc.
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Internal Control Department
Role of branch compliance department is to reconcile the prescribed frequencies, investigate

long pending reconciliation item, and ensure correct treatment every half-year and clearing
system service branch-in major cities. Internal control is the integration of the activities, plans,
attitudes, policies and efforts of the people of the bank working together to provide reasonable
assurance that the organization will achieve its objectives and mission.
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Product & Services
Conventional Banking
Bank Alfalah Limited offers highly prioritized and specifically tailored products and services
designed to suit the needs and preferences of their highly valued customers. For becoming a
highly effective financial supermarket, Bank Alfalah Limited provides a complete range of
products to its corporate clients, commercial enterprises and to the consumers. Alfalah offers
syndicated loans and structured financial products to the large corporate clients.
True to its strategy of becoming a highly effective financial supermarket, Bank Alfalah Limited
provides a complete range of products to its customers; the corporate clients, commercial
enterprises and the small consumers. At Bank Alfalah Limited, the primary commitment is to
understand and support its client’s business objectives and financial needs. All this is ensured
through constant R & D focus and training & development of staff. Bank Alfalah Limited
provides a wide range of products/ services to its customers, which can be compared with any
foreign, or national bank in terms of quality and reliability.
The products of Bank Alfalah are
• Deposit Accounts
• Cards
• Loans
• Home Remittence
• Bancassurance
• Digital Banking
• Self Service Banking
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These products of Bank Alfalah Limited are explained below.
Deposit Accounts
• Current Accounts
• Saving Accounts
• Fixed Deposit
Current Accounts
Alfalah Pehchaan FCY Current Account
Behind every successful woman is her hard work and her ambition. Alfalah Pehchaan account
empowers her to move forward and build her Pehchaan.
• Account can be opened in US Dollar, Pound Sterling, Euro, Japanese Yen, Chinese Yuan
or UAE Dirham.
• Convert your existing account or open a new one
• First free customized cheque book
• Free E-Statements
Alfalah Pehchaan PKR Current Account

Behind every successful woman is her hard work and her ambition. Bank Alfalah Pehchaan
account empowers her to move forward and build her Pehchaan.

• Customized debit card
• No minimum balance requirement
• Waivers on lockers
• Free SMS alerts
• Free Internet Banking and Alfa
• Discounts on various merchants
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Alfalah Asaan Remittance Current Account
Customers can recieve remittances in the quickest and most secure way possible- all bundled
with convenience in the Asaan Remittance Current Account.
• No monthly minimum balance requirement

• First free cheque book (25 leaves)
• Free Classic/PayPak ATM Debit card (issuance and annual fee)
• Free SMS alerts
• Maximum credit limit of Rs.2 million
• Credit allowed through Home remittances from abroad only
• Cash withdrawal limit of Rs.50,000 per day
• Funds transfer limit of Rs.50,000 per day
Alfalah Kamyab Karobar
If you think big, you can win big. And if you have the will to start a business or expand one,
Alfalah Kamyab Karobar is the perfect partner for you.
Bank Alfalah believes in people who are passionate and have a spirit to defy the odds. And our
products are designed to help you on this journey to success.
With Alfalah Kamyab Karobar customers can get a current account that offers unlimited free
transactions. Banks network of over 600 plus online branches can facilitate their business across
Pakistan. So set your mind to your business – where it belongs.
• Maintain Rs. 25,000 monthly average balance* and avail:
• Free Cheque Books

• Free Bankers Cheque
• Free SMS on every transaction
• Free (Issuance & Annual Fee) Alfalah Debit Card (Silver & Gold Visa) accepted at over
30 million outlets and 2 million ATMs worldwide
• Free online transaction (including funds transfer, cash withdrawals & deposits) within
Bank Alfalah branches nationwide
• Free cash withdrawals from any Bank Alfalah ATM
• Free E-statements
• Internet Banking facility enabling you to transfer funds, pay utility/mobile bills,
download account statement and much more
• Access to your account with our 24×7 Alfalah Contact Centre
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Alfalah PKR Current Account
Customers can enjoy their everyday banking needs with absolute ease through Bank Alfalah
non-interest bearing Current Account, giving instant access to cash from any branch across our
growing network. It offers transactional privileges to both individuals and businessmen who
have frequent transaction needs and funds accessibility requirement.
• Minimum monthly balance requirement of Rs. 5,000 only*

• Account opening requirement of Rs. 1,000
• First Cheque book free
• Five Bankers Cheque free per month on maintaining an average balance of Rs.50,000
and above. Anyfurther PO/DD will be charged as per SOC
• No restriction on number of monthly deposit or withdrawal transactions
• Easy access to funds through cheque book and VISA Debit/ATM Card that can be used
globally at over 30 million outlets and at more than 2 million ATMs
• Free within city online banking across Bank Alfalah branches
Alfalah Basic Banking Account
If customers basic banking requirements do not require multiple monthly cheque transactions,
then Alfalah’s non-interest bearing Basic Banking account may fulfill their day to day banking
needs with no minimum balance requirement or restrictions on ATM withdrawals.
This account facilitates the banking needs of low-income depositors through transaction facility
and no service charges.
• Open with an initial deposit of Rs. 1,000 only

• 2 free deposits and 2 free withdrawal transactions every month through cheque
• VISA Debit/ATM Card accepted at over 30 million outlets and more than 1.5 million
ATMs worldwide
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Alfalah Asaan Account – Current
Opening a bank account doesn’t need to involve too much hassle. With minimal documentation
and just Rs. 100, anyone can Alfalah Asaan Account today.
• No service charges on non-maintenance

• Monthly cash deposit/withdrawal limit of up to Rs. 500,000
• Get your Alfalah Debit Card when you open an account*
• Cheque book available upon request*
• SMS alert on every transaction
FCY Current Account
FCY Current Account allows the customer to manage their domestic and international foreign
currency transactions with security, ease and convenience
• Non-profit bearing checking account.

or UAE Dirham.
• Minimum balance* equivalent to 100 (USD, GBP, EUR) , 5,000 Yen, 1,000 CNY or 500
UAE Dirham.
• No restriction on number of monthly deposit or withdrawal transactions.
Saving Accounts
Alfalah Pehchan PKR savings account


• Customized debit card
• Get monthly profits
• Waivers on lockers
• Free SMS alerts
• Free Internet Banking and Alfa
• Discounts on various merchants
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Alfalah Pehchaan FCY Savings Account
or UAE Dirham.
• Get semi-annual profits
Alfalah Asaan Remittance Savings Account
Customers can recieve remittances in the quickest and most secure way possible- all bundled
with convenience in the Alfalah Asaan Remittance Savings Account. Salient features of this
account are given below
• Monthly Profit Payment

• First free cheque book (25 leaves)
• Free Classic/PayPak ATM Debit card (issuance and annual fee)
• Free SMS alerts
• Maximum credit limit of Rs.2 million
• Credit allowed through Home remittances from abroad only
• Cash withdrawal limit of Rs.50,000 per day
• Funds transfer limit of Rs.50,000 per day
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Alfalah Savings Account
Customers can enjoy basic banking needs with complete ease while they can also start earning
profits on their savings for a more protected tomorrow. Alfalah Saving Account is tailored for
individual savers and businesses who seek returns on their deposits as well as continuous access
to their funds. Features are given below
• Open with an initial deposit of Rs 100 only

• Profit is calculated on the average balance
• Profit is paid semi-annually
• No restriction on number of monthly deposit or withdrawal transactions
• Easy access to funds through cheque book and VISA Debit/ATM Card that can be used
globally at over 30 million outlets and at more than 2 million ATMs
• Convenience of online banking across all Bank Alfalah branches nationwide
Alfalah Kifayat Monthly Savings Account
Earn monthly profits with easy accessibility to your savings. Enjoy unlimited deposit and
withdrawal transactions. Customers can get all of this with Alfalah Kifayat Monthly Savings
Account.
• Account can be opened individually and jointly

• Tiered based account with higher profits on higher balances
• Profit calculated on monthly average balance and paid monthly
• Open yours today with just PKR 100
• No minimum monthly balance requirement
• Free monthly E-statements
• Alfalah Debit Card accepted at over 30 million outlets and 2 million ATMs worldwide
• Internet Banking facility enabling you to transfer funds, pay utility/mobile bills,
download accounts statement and much more
• Online transactions within the Bank Alfalah network
• Avail locker facility (small, medium, large) subject to availability at relevant branch.
Waiver onlocker subject to balance maintained in the account as per prevailing Schedule
of Charges
• Instant access to your funds through our expanding branch network
• Access to your account with our 24×7 Alfalah Contact Centre
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Alfalah Care Senior Citizen Savings Account
With the Bank Alfalah Care Senior Citizen Savings Account, customers can rest assured that all
their basic banking needs will be met, while they enjoy high returns every month on their
savings with the flexibility of withdrawing profits at any time. Features of account are given
below
• Enjoy a high rate of return on your savings

• Enjoy monthly profits, calculated on daily balance basis, paid out monthly in your
account
• Open with an initial deposit of just Rs. 100, with no service charges
• No restriction on the number of monthly deposits or withdrawals
• Convenience of online banking across all Bank Alfalah branches nationwide, with no
charges for within city transactions
• SMS alerts and free e-statements
• Easy access to funds through Cheque Book and Debit Card (Visa) accepted at more than
30 million outlets and 1.9 million ATMs worldwide
Alfalah Royal Profit
If customers have a business that deals with large transaction volumes or if they are an
individual looking for high returns on savings, then Bank Alfalah Royal Profit Account is the
best choice to meet their daily financial requirements. It encompasses the flexible features of a
current account whilst also giving you the benefits of a savings account. Features of account are
given below
• Account Opening requirement is Rs.100

• No minimum monthly balance requirement
• Profit is calculated on average balance and paid on a monthly basis.
• Higher returns on higher balances
• Unlimitled monthly deposit and withdrawal transactions
• Avail locker facility (small, medium, large) subject to availability at relevant branch.
Waiver on locker subject to balance maintained in the account as per prevailing Schedule
of Charges
• Easy access to funds through your cheque book and VISA Debit/ATM Card which can
be used globally at over 30 million outlets and at more than 1.5 million ATM’s
• Convenience of online banking across all Bank Alfalah branches nation wide
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Alfalah Asaan Account- Savings
Opening account a bank doesn’t need to involve too much hassle. With minimal documentation
and just Rs. 100, open your Alfalah Asaan Account today. Features of account are given below
• Avail a 6-monthly profit rate on your savings account

• No service charges on non-maintenance
• Get your Alfalah Debit Card when you open an account
• Cheque book available upon request
• Profit will be calculated on monthly average balance as per the minimum rate prescribed
by the State Bank of Pakistan
Alfalah FCY Account- Savings
Alfalah FCY saving account allows the customer to manage their domestic and international
foreign currency transactions with security, ease and convenience. Features are given below
or UAE Dirham.
• No minimum balance requirement.
• Profit is calculated on minimum monthly balance and paid on a semi-annual basis.
• No restriction on number of monthly deposit or withdrawal transactions.
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Fixed Deposit Accounts
Alfalah Care Senior Citizen Mahana Amdan Account
If someone is looking to earn high rate of returns on their fixed deposits with the benefit of
monthly profits, then Alfalah Senior Citizen Mahana Amdan is best suited for them. Features of
this account are given below
• Invest with a minimum deposit of Rs. 100,000 for 1,2,3,4 and 5 years
• For Individuals aged 55 years and above only
• Profit paid every month
• Automatic rollover
Alfalah Floating Term Deposit
The first term deposit -flexible enough for customers needs. Invest now and watch as the profit
rates align themselves with the market – every time profit is paid! Features of the account are
given below
• Invest for 1 year, 2 years or 3 years

• Choose from monthly, quarterly or six-monthly profit payment
• Profit rate based on Karachi Interbank Bid rate (KIBID)*
• Minimum investment of Rs. 50,000/-
• Maximum investment of Rs. 100 million for individuals. No limit on investment for
corporates
Alfalah Term Deposit
Alfalah Term Deposit offers attractive rates with a higher deposit placement for fixed tenors
with a variety of profit payment options. Features of this account are given below
• Fixed deposit product in PKR Currency

• No minimum amount of placement
• Amount can be placed for 1 month, 3 months, 6 months, 1 year, 2 years, 3 years, 4 years
and 5 years.
• Options of profit payment at maturity, monthly, and annually
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Alfalah Mahana Amdan Term Deposit Account
If anyone is looking to earn high rate of returns on their fixed deposits with the benefit of
monthly profits, then Alfalah Mahana Amdan is best suited for them. Features of this account
are given below
• Invest with a minimum deposit of Rs. 100,000 for 1,2,3,4 and 5 years
• For Individuals/Joint Account holders
• Profit paid every month
• Automatic rollover
Alfalah Foreign Currency Fixed Account
FCY Term Deposit offers attractive investment options in foreign currency with tenors starting
from 1 month up to 1 year. Features of this account are given below
• Account can be opened in US Dollar, Pound Sterling or Euro

• Amount can be placed for 1 month, 3 months, 6 months and 1 year
• No minimum amount of placement
• Profit paid at maturity
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Cards
• Credit Cards
• Debit Cards
• Discount and Privileges
• Installments Products
Credit Cards
Alfalah VISA Platinum Credit Card
Welcome to the world of Alfalah Platinum. After becoming Alfalah Platinum Credit Card
member, now you have more power with great privileges for your lifestyle and travel needs.
Enjoy exclusive benefits and an unparalleled level of service, coupled with unmatched rewards
and benefits when you shop, dine, travel in Pakistan and abroad.
Alfalah Visa Gold Credit Card
Welcome to the world of Alfalah VISA Credit Cards! As an Alfalah VISA Credit Card member,
you can enjoy numerous benefits and privileges. This card is specially designed for a segment
which prefers point accumulation, a free card and occasionally travels
Alfalah Visa Classic Credit Card
Welcome to the world of Alfalah VISA Credit Cards! As an Alfalah VISA Credit Card member,
you can enjoy numerous benefits and privileges. This card is designed for customers who are
predominately young and salaried. They prefer a free card
Alfalah American Express Card
Welcome to the exclusive world of American Express. American Express Gold Credit Card is
recognized worldwide and is designed to provide superior benefits, privileges and service to
Cardmembers along with 24/7 access to travel, medical and legal advice around the globe.
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Alfalah Ultra Cashback Card
Welcome to the world of Alfalah Ultra Cashback Card! The Ultra Card builds upon Bank
Alfalah’s innovation to change anyone’s lifestyle and letting them live life in their way.
With Ultra, customers can select 2 of the 6 spend categories and avail a 7% Cashback and they
can receive up to PKR 18,000 a year in Cashback!
Alfalah Titanium Credit Card
As a Bank Alfalah Titanium MasterCard member, you can enjoy countless benefits and
privileges.
This card is specially designed for a segment which prefers point accumulation, a free card and
occasionally travels.
Alfalah Visa Corporate Card
The card is specially designed to manage the financial aspects and requirements of your
company and business needs beyond borders. The corporate card is based on Visa credit card
platform; this card program will act as an administrative assistant for your company, providing
complete expense management and payment solution.
Debit Cards
Alfalah PayPak Classic Debit Card
Alfalah PayPak Classic Debit Card is locally accepted. The Card is welcomed at all locations
displaying the PayPak/1Link/MNet logos on POS terminals. This includes up to 27,000 major
establishments in Pakistan. Alfalah PayPak Classic Debit Card can be used to pay for shopping,
meals, travel, entertainment, holiday, fuel etc. They are also up to 8,000 ATMs to withdraw cash
from your available Bank Account balance. By getting Alfalah PayPak Classic Debit Card,
costumers can access their accounts at Bank Alfalah from anywhere in Pakistan.
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Features & Benefits
The Alfalah PayPak Classic Debit Card offers following key benefits:
• Avail unlimited access to your account nationwide with a simple swipe

• Enjoy complete freedom of cash withdrawal and payments wherever you are
• Local Acceptability
• No minimum income required
• Transaction and ATM withdrawl limit is 50,000.
• Funds transfer limit is 250,000
Alfalah Visa Classic Debit Card
Alfalah Visa Classic Debit Card is a plastic payment card that provides the cardholders
electronic access to their bank accounts. The card can be used to make purchases at merchant
establishments across Pakistan and abroad. It can also be used to withdraw cash from any point
where there’s a logo of VISA/Electron/Plus ATM/1 Link ATMs/Mnet.
The card is differentiated based on limits – allows flexibility and control to the customers. The
card can be used locally and internationally.
Features & Benefits
Customers can enjoy unlimited access to their account with Alfalah Visa Classic Debit Card
with a simple swipe anywhere around the world. Accepted at over 30 million POS terminals and
over 2 million VISA ATMs in more than 150+ countries around the globe, Bank Alfalah VISA
Classic and VISA Gold Debit Cards give you complete freedom of cash withdrawal and
payments, wherever you are. What’s more, it also comes with a host of ongoing promotions and
discounts waiting for costumers to avail, be it on shopping or dining or travelling, following are
some key benefits are:
• Avail unlimited access to your account around the world with a simple swipe
• Global Acceptability
• Purchase transaction and Cash withdrawl limit is 50,000
• Funds Transfer limit is 250,000
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Alfalah Visa Gold Debit Card
Alfalah Visa Gold Debit Card is a plastic payment card that provides the cardholders electronic
access to their bank accounts. The card can be used to make purchases at merchant
where there’s a logo of VISA/Electron/Plus ATM/1 Link ATMs/Mnet.
The card is differentiated based on limits – allows greater flexibility to the customers for usage
both locally and internationally.
Features & Benefits
Customers can enjoy unlimited access to their account with Alfalah Visa Gold Debit Card with a
simple swipe anywhere around the world. Accepted at over 30 million POS terminals and over 2
million VISA ATMs in more than 150+ countries around the globe, Alfalah VISA Classic and
VISA Gold Debit Cards give you complete freedom of cash withdrawal and payments, wherever
you are. What’s more, it also comes with a host of ongoing promotions and discounts waiting
for customers to avail, be it on shopping or dining or travelling, following are some key benefits
are:
• Purchase transaction and cash withdrawl limit is 100,000
Alfalah Visa Platinum Debit Card
Welcome to the world of Alfalah Visa Platinum Debit Card. The card that has unmatched
convenience with enhanced security, round-the-clock accessibility to their customers funds in
Pakistan and from around the world. The card is aimed at frequent travelers and offers higher
limits.
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Features & Benefits
The Platinum Card offers following key benefits:
• Alfalah Visa Platinum Debit Card is accepted at millions of merchant locations

nationwide/worldwide with shopping limit of PKR 500,000 per day.
• Upto 30% discount at over 250+ restaurants and lifestyle partners worldwide
• Higher transactional limits which gives you the flexibility to be in complete control of
your spending needs
• Purchase Transaction limit is 500,000
• Cash Withdrawl limit is 300,000
• Funds transfer limit is 250,000
Alfalah Visa Signature Debit Card
Bank Alfalah has introduced Pakistan’s first VISA Signature Card, a card for High Net worth
Clients. This card is specially designed for people who love travelling and also are willing to
keep a deposit relationship with the bank. It is a card which is top of the line in the debit card
product suite and offers unmatched features and benefits. There are two variants for Signature:
• Conventional – offered through all Bank Alfalah Conventional Branches

• Premiere – offered instantly through all Bank Alfalah Premier lounges
The premier and conventional versions are differentiated based on their Fees.
Global concierge services:
Bank is available and dedicated 24/7, to prioritizing their customers lifestyle needs.
Discounts:
Customers can enjoy a 30% discount at over 250 fine dining and shopping partners both locally
and internationally.
Complimentary insurance:
Customers can avail protection and extended warranty on their purchases along with insured
travel plans.
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Features & Benefits
The Alfalah Visa Signature Debit Card offers 6 key benefits FREE OF CHARGE:
• Unlimited and Complimentary Access to over 650 lounges worldwide

• Unmatched benefits at over 900 Prestigious Hotels Worldwide
• Peace of mind with purchase protection, extended warranty & travel inconvenience
coverage
• Higher transactional limits which give you the flexibility to be in complete control of
your spending needs
• Purchase Transaction limit is 600,000
• Cash Withdrawal limit is 500,000
Eligibility
The Alfalah Visa Signature Debit Card with be offered to new customers based on opening an
account in the branch with minimum of PKR 1 million deposit. For existing customer, average
12 months balance in the account should equal PKR 1 million
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Loans
• Alfalah Auto Loan

• Alfalah Personal Loan
• Alfalah Home Finance
Alfalah Auto Loan
Want to buy your favorite car? Alfalah Auto Loan helps anyone buy it and control their payment
plan.
• You can choose a car that is new, used or imported

• Affordable markup rates to choose from – fixed and variable
• Residual Value option to lower your instilment
• Option to defer Insurance and Registration charges
• Zero changes on Car Replacement option
• Financing available up to 7 years tenure
Suzuki has a special finance arrangement with Bank Alfalah Limited; customers can buy a new
Sukuzi Mehran, Wagon R, Ciaz, Cultus and Vitara with Alfalah Auto Loan and avail the
following benefits
• Low markup rates

• Fast loan processing
• Loan processing update on SMS
• Priority delivery
• 3rd year warranty absolutely free on Ciaz, Cultus & Vitara
Alfalah Personal Loan
In life, we all fall short sometimes. But for our financial shortfalls, there’s always Alfalah
Personal Loan. Get a solution crafted to your needs for financing up to PKR 2 million. No
collateral required. Processing time is quick and multiple repayment options are available. And
if you are an Alfalah account holder, you get 250 Orbits on signing up for Alfalah Personal
Loan.
So don’t fall short. Fall back on Alfalah Personal Loan.
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Benefits
• Minimum Loan Amount: PKR 50,000/-

• Maximum Loan Amount: PKR 2,000,000/-
• Minimum Tenure: 1 Year
• Maximum Tenure: 5 Years
• No Security required
Alfalah Home Finance
Are you looking to buy a new house? Do you have it all figured out?
Saving to buy your first home can be challenging, but that’s why Bank Alfalah is here to seek
out your financial woes for you. Not only that, with Bank Alfalah Home Finance you will get
personalized services and competitive rates.
Bank Alfalah Limited is a a brand in housing finance, offering a wide range of financing
solutions and having a tradition of caring for our clients.
Banks expertise equips them to understand their customer needs, bank offers advisory services
in selecting a future home and structure a financial plan to work towards owning it
Home Remittance
Bank Alfalah is an emerging leader in the field of home remittances and provides beneficiaries a
fast, reliable and free of cost service for receiving remittances from their global network of
partner banks, money transfer operators and exchange companies. Money sent from abroad is
instantly available at any of banks 620 branches across Pakistan.
Bank Alfalah home remittance beneficiaries may receive payments sent by banks dedicated
partners via the following payment modes:
• Cash-over-Counter payments for walk-in customers at Bank Alfalah branches

• Instant Account Credit to Bank Alfalah account holders
• Instant Account Credit to 1Link member bank account holders
• Same Day Account Credit to other bank account holders via PRISM / RTGS
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Bancassurance
Bank Alfalah provides insurance that are specially designed to protect and secure the stable
future of their customers. Partnering with leading insurance companies in the world Bank
Alfalah Limited offers a diverse range of insurance policies to help its customers at every stage
of life.
Digital Banking
Bank Alfalah also provides digital services to their customers. Anyone can access their account
from their mobiles and laptops through Alfalah App. Through Alfalah app customers can open
saving account, can pay their loan installment, school fees of their kids, insurance installments.
Alfalah bank has also collaborated with other apps. Customers of Bank Alfalah limited can also
enjoy the benefits of these apps too.
Self Sevice Banking
Bank Alfalah is also providing self-service banking services to its customers. Through self-
service customers can get following benefits.
• Customers can get SMS on every transaction.

• Customers can receive their bank statements on mobile.
• Customers can contact the help center for resolving issues.
• Customers can transfer funds electronically.
44
Islamic Banking Products
Bank Alfalah Limited is also offering Islamic services to its customers. There are a lot of Islamic
banking products that bank is offering like consumer banking, banca takaful, corporate banking,
commercial banking e.t.c.
Islamic Products of Bank Alfalah are
• Personal Banking
• Debit Card
• Home Remittence
• Consumer Banking
• Alfalah Car Ijarah
• Corporate Banking
• SME/Commercial Banking
• Treasury and Capital Market
• Self Service Banking
• Internet Banking
• Banca Takaful
All these products are explained in detail as under.
Personal Banking
Deposit Accounts
Alfalah Islamic Profex Account
Alfalah Islamic profex account is based on mudarba and has following features.
• Monthly profit payments

• Profit calculation on monthly average balance
• Unlimited cash deposits and withdrawals
• Free e-statements
• Over the counter cash deposit
• Tier-based accounts
• Available currencies: USD, GBP and Euro
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Alfalah Islamic Recurring Value Deposit Account
By opening Alfalah Islamic Recurring Value Deposit Acount, you can now have a long term
low risk and high return savings avenue with flexible payment options and affordable
installment amounts starting from just Rs. 2000! You can save from your monthly income and
receive halal profits plus the principal amount at the time of maturity. This product is also based
on Mudarba. Main features of Alfalah Islamic recurring value deposit account are as under
• Minimum monthly installments of Rs. 2000/- only with no maximum limits.

• Multiple term options starting from 3 year up to 10 years.
• Re-investment options with different installment plans available upon maturity.
• Multiplied returns through daily profit calculation and monthly accumulation in the
principal.
• Installments in the multiples of Rs. 2000/- only.
• Multiple deposits can be booked at a single time.
• No premature encashment penalty.
Falah Islamic Current Account
Every little bit of convenience in a current account helps, especially when it comes to your daily
transaction requirements. That is why Bank Alfalah has completely removed the need for a
balance requirement.
Alfalah Islamic Current Account works in accordance with Shari’ah principles. And it can be
opened with just Rs. 1000. This product is based on the concept of Qardh. Benefits of this
product are as follow,
• Cheque Books
• Account statements (semiannually)
• E-statements
• Online transactions within the Bank Alfalah network
• No minimum or maximum balance requirement
• SMS alert on all transactions on request
• Stop payment facility on request
• Hold mail facility on request
• Saturday banking at selected branches
46
Alfalah Islamic Buisness Way Account
Looking for businesses account that lets you decide how it operates? Open the Alfalah Islamic
Business Way account. You can opt for either a deposit account or a payroll account.
As a payroll account, there is no need of initial deposit and balance requirement. And your
employees will benefit from the free services. If customers maintains balance of 25000 or above
then there are no service charges on this account.
This account works in accordance to Shari’ah Principles and Its free benefits include:
• Cheque Books
• Banker’s Cheque (duplicate issuance and cancellation also included)*
• Free ATM Cash withdrawal from any Bank’s ATM (payroll accounts only)
• Account statements (Semiannually)
• E-statements
• Online transactions within Bank Alfalah network
• Alfalah Debit Card
• SMS alerts
Falah Mahana Amdani Account
Falah Mahana Amdani Account is a Shari’ah Compliant account that helps you achieve your
saving goals with monthly profits. Open Falah Mahana Amdani Account enjoy easy access to
your money and watch your savings grow.
• Profit is calculated on average balance of the month and paid every month
• Minimum initial deposit for account opening is Rs. 10,000 only
• Maximum balance limit is Rs. 25 million*
• No restriction on number of deposit or withdrawal transactions
• Tier base account
• VISA Debit/ATM Card accepted at over 30 million outlets and more than 4,000 ATMs
worldwide
• Free cheque books**
• Convenience of Online banking across all Bank Alfalah Islamic branches nationwide,
with no charges
• Free e-statements
• Complimentary account statement semi-annually
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Alfalah Islamic Asan Account
Opening a bank account doesn’t need to involve too much hassle. With minimal documentation
and just Rs. 100, open your Alfalah Islamic Asaan Account today. There are two types of asan
accounts. Current asan account is based on the principles Qard and saving asan account is based
on the principles of Mudarabah. Featues of Alfalah Asan Acoount are as follow
• You can open current or savings account

• Avail a 6-monthly profit rate on your Alfalah Islamic Asaan Savings account
• Free Cheque Books
• Free Online Banking through any Alfalah Islamic Branch
• Get your Alfalah Debit Card when you open an account
Falah Term Deposit Certificate
Purchase a falah term deposit certificate because it offers an attractive rate of return on your
savings. This Shari’ah complaint account not only helps you grow your savings quickly, but also
provide the flexibility of accessing you funds when you need them. In case of premature
encashment profit shall be calculated and paid on the basis of actual declared monthly profit
rates of TDR for the corresponding completed period as per related tier for the relevant period of
stay of deposit with the Bank. It is a profit bearing fixed deposit account designed on the
foundation of ‘Mudarabah’, where Bank is the ‘Mudarib’ (manager of the funds) and you, the
customer is the ‘Rabb-ul-Maal’ (owner of funds). Bank at its discretion, use or employ your
deposited funds in Shari’ah compliant modes such as Ijarah, Murabaha and Musharakah. Some
features of Falah Term deposit Certificate are as under
• Invest with a minimum deposit of Rs. 100,000 only

• Available for 1 month, 3 months, 6 months, 1 year, 2 years, 3 years and 5 years term
• No maximum deposit limit
• Profit is paid on maturity
• Rollover option available upon written intimation
• Multiple tiers
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Falah Mahana Munafa Certificate
If you are looking to earn high rate of returns on your savings with the flexibility of withdrawing
your profits at your convenience, then purchase a Falah Mahana Munafa Certificates because it
may be best suited for you. You can place funds in this product if you are an individual or a
business entity. Features of Falah Mahana Munafa Certificate are as under.
• Invest with a minimum deposit of Rs. 100,000 only

• Available for 1 year, 2 year, 4 year and 5 year terms
• No maximum balance limit
• Profit is paid monthly
• Rollover option available upon written intimation
• Multiple tier product
Alfalah Islamic Premium Term Deposit
It is a Shari’ah compliant product based on the concept of Mudarabah. Bank Alfalah Islamic
Premium Term Deposit offers high rate on deposit. Features of this account are as follow
• Invest with a minimum deposit of 5 million

• Available in
➢ Monthly Profit : 1 year
➢ Bullet Maturity Profit : 1 month, 3 months, 6 months & 1 year
• Multiple Tiers
• Daily Profit Calculation
• Currency : Pak Rupees
Benefits of Islamic Premium Term Deposit acoont are as under
• No maximum deposit limit

• SMS alert on all transactions on request
• Hold mail facility on request
• Stop payment facility on request
• Saturday Banking at selected branches
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Debit Cards
Alfalah PayPak Islamic Debit Card
Alfalah PayPak Islamic Classic Debit Card is locally accepted. The Card is welcomed at all
locations displaying the PayPak/1Link/MNet logos on POS terminals. This includes up to
27,000 major establishments in Pakistan. Alfalah PayPak Islamic Classic Debit Card can be used
to pay for shopping, meals, travel, entertainment, holiday, fuel etc. There are also up to 8,000
ATMs from which a customer can withdraw cash. By getting Alfalah PayPak Islamic Classic
Debit Card, customers can access their account at Bank Alfalah from anywhere in Pakistan. Key
feauters of Alfalah PayPak Islamic Debit Card are
• Avail unlimited access to your account nationwide with a simple swipe

• Local Acceptability
• Purchase, POS Transaction and cash withdrawal limit is 50,000.
• Funds Transfer Limit is 250,000.
Alfalah Visa Islamic Classic Debit Card
Alfalah Visa Islamic Classic Debit Card is a plastic payment card that provides the cardholders
where there’s a logo of VISA/Electron/Plus ATM/1 Link ATMs/Mnet. The card is differentiated
based on limits – allows flexibility and control to the customers. The card can be used locally
Customers can enjoy unlimited access to their account with Alfalah Visa Islamic Classic Debit
Card with a simple swipe anywhere around the world. Accepted at over 30 million POS
terminals and over 2 million VISA ATMs in more than 150+ countries around the globe, Bank
Alfalah VISA Islamic Classic and VISA Gold Islamic Debit Cards give customers complete
freedom of cash withdrawal and payments . What’s more, it also comes with a host of ongoing
promotions and discounts waiting for customers to avail, be it on shopping or dining or
travelling, following are some key benefits are:
50
• No minimum income require
• POS and Purchase Transaction limit is 100,000
• Cash withdrawal limit 50,000
Alfalah Visa Islamic Gold Debit Card
Alfalah Visa Islamic Classic Debit Card is a plastic payment card that provides the cardholders
where there’s a logo of VISA/Electron/Plus ATM/1 Link ATMs/Mnet. The card is differentiated
based on limits – allows flexibility and control to the customers. The card can be used locally
Customers can enjoy unlimited access to their account with Alfalah Visa Islamic Classic Debit
Card with a simple swipe anywhere around the world. Accepted at over 30 million POS
terminals and over 2 million VISA ATMs in more than 150+ countries around the globe, Bank
Alfalah VISA Islamic Classic and VISA Gold Islamic Debit Cards give customers complete
freedom of cash withdrawal and payments . What’s more, it also comes with a host of ongoing
promotions and discounts waiting for customers to avail, be it on shopping or dining or
travelling, following are some key benefits are:
• No minimum income require
• POS and Purchase Transaction limit is 200,000
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• Cash withdrawal limit 100,000
Alfalah Visa Islamic Signature Debit Card
Bank Alfalah has introduced Pakistan’s first VISA Islamic Signature Card, a card for High Net
worth Clients. This card is specially designed for people who love travelling and also are willing
to keep a deposit relationship with the bank. It is a card which is top of the line in the debit card
product suite and offers unmatched features and benefits.
Global concierge services:

Bank Alfalah Limited is available and dedicated 24/7, to prioritizing customers lifestyle needs.
Discounts:
Customers can enjoy a 30% discount at over 250 fine dining and shopping partners both locally
Complimentary insurance:
Customers can avail protection and extended warranty on their purchases along with insured
travel plans.
Features & Benefits
The Alfalah Visa Islamic Signature Debit Card offers 6 key benefits FREE OF CHARGE:
• Unlimited and Complimentary Access to over 650 lounges worldwide*

• Unmatched benefits at over 900 Prestigious Hotels Worldwide
• Peace of mind with purchase protection, extended warranty & travel inconvenience
coverage
• Higher transactional limits which give you the flexibility to be in complete control of
your spending needs
• Purchase and POS Transaction Limit is 600,000
• Cash withdrawal limit is 500,000
• Funds Transfer Limit is 250,000
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Home Remittance
MoneyGram
Bank Alfalah Islamic Banking, in collaboration with MoneyGram, offers remittance service in
Pakistan. MoneyGram is person to person money transfer service that allows consumers to
receive money in just a few minutes.
Secure and reliable:
An extensive network of quality agents, linked by computer, will transfer customer money
safely and ensure that it is handled with care and without delay. Thousands of people already use
the MoneyGram service all over the world. It is considered a reliable and secure channel to
transfer funds.
Convenient and fast:
MoneyGram is available in over 180 countries and territories and in more than 190,000 locations
worldwide. With MoneyGram money is transferred immediately and usually arrives at the
receiving end within 10 minutes while other services can take days or weeks. There are no
complicated procedures and customers do not need a bank account or a credit card. What’s
more, the receiver is handed the cash immediately.
How to receive:
• Ensure that the sender has given you the MoneyGram reference number.
• Go to any authorize branch of Bank Alfalah Islamic Banking Group along with your
identification document (e.g. NIC/passport) with you.
• Provide the reference number and complete a simple form.
• You will be given the money immediately, in local currency.
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Consumer Banking
Alfalah Home Musharakah
Alfalah Islamic Housing Finance is a housing finance solution that has been structured in a
manner which ensures that the principles of Shari’ah related to Diminishing Musharakah have
been strictly followed thus making it Riba-Free. With a simple housing finance solution based
on Shari’ah principles, customer can avail the following:
• Home Musharakah Buyer/Purchase

• Home Musharakah Renovation/Improvement/Alfalah Green Finance (Solar Energy
Solution)
• Home Musharakah Secure
• Home Musharakah Construction
➢ Owned Land
➢ Plot/Land Purchase and Construction
➢ Owned House
• Home Musharakah Balance Transfer Facility (BTF)
o Conventional Bank to Bank Alfalah Islamic
o Any Islamic Bank to Bank Alfalah Islamic
Features & Benefits
• Flexible tenures from 3 to 25 years

• Maximum financing for salaried individuals of up to 60-80%
• Maximum financing for non-salaried individuals of up to 50-75%
• Spouse or blood relative (parents, children, brother, sister) is eligible to participate as co-
applicant.
• Half-unit repayment option to reduce installment in initial period of financing and to
avail maximum financing facility (lower principal recovery in the initial period of
financing)
• Flexible repayments with options to purchase additional units (balloon payments) and
early termination/settlement
• Minimal documentation and application fee
• No hidden charges
• Competitive pricing
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Eligibility Criteria
• Pakistani Computerized National Identity Card holder

• Age between 23-60 years for salaried and up to 70 years for non-salaried
• At least 1 year in employment for permanent and 3 years for contractual salaried
individuals
• At least 5 years for business owners and 3 years for self-employed professionals
• Spouse or blood relative (parents, children, siblings) are eligible as co-applicants
• Must meet minimum income requirements
Documents Required
• Application form
• CNIC/NICOP copy
• Latest 2 photographs
• Copy of property documents to be financed
• Latest salary slips
• Last 6 months Personal Bank Statement in the name of the salaried customer
• Last 12 months business bank statement (only for self-employed
businessperson/Professionals)
• Other income proof
Alfalah Car Ijarah
Alfalah Car Ijarah let the customers to get the car of their choice. With simple, convenient and
flexible solutions that are Shari’ah compliant.
Features & Benefits
• Choose from new, used and imported cars

• For New Vehicles: Flexible tenure from 1 to 7 years (6 & 7 years is available for 950 CC
vehicles and above) and For Used Vehicles: Flexible tenure from 1 to 5 years
• Security deposit as low as 15%
• No upfront Insurance/Takaful charges
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• No upfront registration charges
• No rentals before delivery of the vehicle
• Competitive pricing
• Minimal documentation and application fee
• No hidden costs
• Quick Processing time
Documents Required
• Complete application form with customer’s signatures

• Copy of CNIC/NICOP/POC/Smart ID
• Two latest photos
• Copy of salary slip (salary individual)
• 6 months bank statement
• Income verification report from PBA, approved income evaluator in case bank statement
is not available
• Proof of business (in case of SEP/SEB)
Eligibility Criteria
• Pakistani
• Minimum income requirement of Rs. 50,000/- per month
• Age limit-For salaried individuals: Minimum 21 years and maximum 60 years (govt.
employees) and 65 years (private sector) at the time of maturity and Age limit-For self-
employed businessman/professional: Minimum 21 years and maximum 70 years at the
time of maturity.
• Years in employment
Permanent employee: Currently employed with total employment experience of 6
months.
Contractual employee: Currently employed with total employment experience of 1 year.
Businessman / self-employed professional: Minimum 1 year in current business.
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Corporate Banking
Corporate banking division stands out among its peers by focusing on the strong relationship
building with its customers. Bank Alfalah Islamic believes that the corporate sector plays an
important role in the growth of any country. Bank steps in with its expertise to support diverse
industrial sector with range of Shari’ah Compliant financial services to cater the needs of
corporate customers and public sector entities. Whether the customer is looking for a short term
loan or planning to expand their business, bank offers solution for working capital financing,
import/ export financing, project financing and customized solutions according to needs of
customers.
Working Capital Finance
At Bank Alfalah, we understand that corporations often face monetary imbalances which hinder
their growth. Corporations do have access to the conventional finance for overcoming their
monetary imbalance but corporations looking for Islamic modes of financing in this regard can
firmly rely on Shari’ah Compliant ‘Alfalah Running Musharakah’, ‘Alfalah Istisna’, ‘Falah
Tijarah Finance’, ‘Murabahah Finance’, and ‘Salam’ .
Alfalah Running Musharakah
Musharakah, an Arabic word which means ‘sharing’, is an ideal alternative for the interest based
financing with far reaching effects on both production and distribution. Running Musharakah is
based on the Islamic principle of Sharikat ul Amwal, in which all the partners invest some
capital into the business. This facility is offered to Customers who may need funds from time to
time but they cannot predict the amount and time of disbursement accurately thus providing
flexibility to bank clients.
The Bank and Customer will enter into Musharakah, based on Shirkat-ul-Milk where in the
Bank and the Customer will invest in the identified primary operating activities of the
Customer’s business and participate in the profits (losses) generated by the Musharakah in
proportion to their respective investment ratio.
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Alfalah Istisna
Bank Alfalah’s Islamic portfolio also offers Alfalah Istisna for working capital requirement.
Corporations involved in manufacturing and construction that require working capital (for
wages, overheads and etc.) can opt for Alfalah Istisna to facilitate payments. This facility is an
ideal option for corporations whose substantial portion of overheads is related to production.
Istisna is a special type of sale transaction where the buyer places an order with the seller to
manufacture certain asset and upon delivery of the asset to the buyer the sale is completed.
Alfalah Tijarah Finance
Falah Tijarah is a short term trade finance facility designed to meet the liquidity requirements of
the Bank Alfalah Islamic Customers. It is designed under the supervision of the Shari’ah Board
to enable bank Customers to sell their finished goods stock, meet their working capital
requirements and enjoy the benefits of cash sales.
It is just like a normal trade transaction where a seller (the Customer) sells specified goods
(Finished Goods) to a buyer (Bank Alfalah) on cash basis.
Once the purchase transaction is complete Bank Alfalah will appoint the Customer as agent to
sell the same goods in the market to third parties generally on credit basis and Customer will
deposit the sale proceeds with Bank Alfalah.
Alfalah Murabaha Finance
Murabaha is one of the common Islamic finance contracts. It is particular kind of sale where the
Bank Alfalah expressly mentions the cost of sold commodity it has incurred, and sells it to the
Customer by adding some profit. Thus Murabaha finance is not a loan given on interest, it is a
sale of commodity for cash/deferred price. Bank Alfalah Islamic offers this facility to its
Customer looking for Short term financing solutions.
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Alfalah Salam
Bank Alfalah’s portfolio expands to accommodate the needs for agricultural sector. Bank
understand that agriculture being the back bone of the country’s growth is often faced by
working capital problems. Thus, Bank Alfalah offers Salam to accommodate this sector’s
requirements. It is contract in which Customer undertakes to supply some specific
commodity(ies)/asset(s) to Bank at future date in exchange for an advance price fully paid at
spot. Hence, the price is paid in cash whereas delivery of the purchased goods is deferred.
Project Financing, Expansion & BMR
A strong corporate sector plays a pivotal role in economic growth of the country. Bank Alfalah
Islamic caters its corporate customers in the long term financing for Infrastructure Development
and Industrial Projects. The major Shari’ah Compliant modes used for long term financing are:
Alfalah Ijarah
Bank Alfalah offers Shari’ah Compliant finance facility ‘Ijarah’ the rental based mode of
Islamic finance to corporations, which cater the needs for medium to long term asset financing,
project financing, plant & machinery etc. In the context of Islamic banking, an Ijarah contract
can be understood as an arrangement/contract whereby one party (Lessor) agrees to transfer the
benefit of use of an asset to another party (Lessee) for an agreed period at an agreed
consideration.
Alfalah Diminishing Musharakah
Corporate Diminishing Musharakah is an Islamic medium to long term finance facility which
caters for customers in need to finance fixed and movable assets (E.g. land, factory, and
building), long term projects and etc. The concept of Diminishing Musharakah allows bank and
customer to participate in joint ownership of a Shari’ah compliant asset. The bank’s share is
divided into units which are purchased by the customer periodically thus increasing his/her
(customer) share in the partnership until the ownership is fully with the customer. Meanwhile
the bank charges rent on the portion of asset owned by it (bank).
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Sukuk
We at Bank Alfalah offer Shari’ah Compliant banking solutions based on Sukuks. Sukuk is the
Arabic plural of the word ‘Sakuk’ which represents certificate. These are certificates of equal
value representing undivided shares in ownership of tangible assets, usufruct and services.
Sukuk is centered on the concept of asset monetization, which can either be issued on existing or
specific assets that shall be available at a future date. Sukuk as Islamic securitization can also
help in managing liquidity in the same manner as Treasury bills/bonds are used in the
conventional market.
SME/Commercial Banking
A strong SME sector plays an important role in the economic growth of a country. Bank Alfalah
Islamic caters its SME customers in the long term financing for Infrastructure Development and
Industrial Projects.
Short Term Financing Solutions
Bank Alfalah understand that SMEs often face monetary imbalance which hinders their growth.
SMEs do have access to the conventional finance for overcoming their monetary imbalance but
SMEs looking for Islamic modes of financing in this regard can firmly rely on Shari’ah
Compliant ‘Alfalah Istisna’, ‘Falah Tijarah Finance’, ‘Murabahah Finance’, and ‘Salam’.
Alfalah Istisna
Bank Alfalah’s Islamic portfolio also offers Alfalah Istisna for working capital requirement.
SMEs involved in manufacturing and construction, and require working capital (for wages,
overheads and etc.) can opt for Alfalah Istisna to facilitate payments. This facility is an ideal
option for SMEs whose substantial portion of overheads is related to production.
Istisna is a special type of sale transaction where the buyer places an order with the seller to
manufacture certain asset and upon delivery of the asset to the buyer the sale is completed.
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Alfalah Tijarah Finance
Falah Tijarah is a short term trade finance facility designed to meet the liquidity requirement of
the Bank Alfalah Islamic Customers. It is designed under the supervision of the Shari’ah Board
to enable bank Customers to sell their finished goods stock, meet their working capital
requirements and enjoy the benefits of cash sales.
It is just like a normal trade transaction where a seller (the Customer) sells specified goods
(Finished Goods) to a buyer (Bank Alfalah) on cash basis.
Once the purchase transaction is complete Bank Alfalah will appoint the Customer as agent to
sell the same goods in the market to third parties generally on credit basis and Customer will
deposit the sale proceeds with Bank Alfalah.
Alfalah Murabaha Finance
Murabaha is one of the common Islamic finance contracts. It is particular kind of sale where the
Bank Alfalah expressly mentions the cost of sold commodity it has incurred, and sells it to the
Customer by adding some profit. Thus Murabaha finance is not a loan given on interest, it is a
sale of commodity for cash/deferred price. Bank Alfalah Islamic offers this facility to its
Customer looking for Short term financing solutions.
Alfalah Salam
Bank Alfalah’s portfolio expands to accommodate the needs for agricultural sector. Bank
understand that agriculture being the back bone of the country’s growth is often faced by
working capital problems. Thus, Bank Alfalah offers Salam to accommodate this sector’s
requirements. It is contract in which Customer undertakes to supply some specific
commodity(ies)/asset(s) to Bank at future date in exchange for an advance price fully paid at
spot. Hence, the price is paid in cash whereas delivery of the purchased goods is deferred.
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Long Term Financing Solutions
A strong SME sector plays a vital role in economic growth of the country. Bank Alfalah Islamic
caters its SME Customers in the long term financing for Infrastructure Development and
Industrial Projects. Two major Shari’ah Compliant modes used for long term financing are:
Alfalah Ijarah
Catering the needs for medium to long term asset financing, project financing, plant &
machinery etc., Bank Alfalah offers Shari’ah Compliant finance facility ‘Ijarah’ to SMEs.
Technically the term Ijarah means to rent out something. In the context of Islamic banking, an
Ijarah contract can be understood as an arrangement/contract whereby one party (Lessor) agrees
to transfer the benefit of use of an asset to another party (Lessee) for an agreed period at an
agreed consideration.
Alfalah Diminishing Musharakah
Diminishing Musharakah is an Islamic medium to long term finance facility which caters for
Customers in need to finance fixed and movable assets (E.g. land, factory, and building), long
term projects, etc. The concept of Diminishing Musharakah allows Bank and Customer to
participate in joint ownership of a Shari’ah compliant asset. The Bank’s share is divided into
units which are purchased by the Customer periodically thus increasing his/her (Customer) share
in the partnership until the ownership is fully with the Customer. Meanwhile the Bank charges
rent on the portion of asset owned by it (Bank).
Fast Track & Customised Solutions
Bank Alfalah Islamic understands the complexity of business operations, therefore in addition to
the individual Shari’ah compliant products bank offers fast track credit & product customized
solutions for our SME customers.
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Alfalah Islamic Karobar Finance
Alfalah Islamic Karobar Finance offers banks valuable customers bundle of short term finance
facilities such as Murabaha, Istisna and Tijarah, LC & Exports. These facilities can be utilized in
various ways, from manufacturing and purchasing of raw materials and assets to financing
liquidity requirements.
Alfalah Islamic Milkiat Finance
Alfalah Islamic Milkiat Finance shall be provided through Diminishing Musharakah on the basis
of ‘Shirkat-ul-Milk’. This facility can be availed for the following purposes:
• Acquisition of rented commercial/industrial property

• Construction on owned and possessed commercial/industrial premises/plot
• Purchase of a commercial/industrial plot for construction purposes only and construction
on that land/plot
• Renovation of owned and possessed commercial/industrial property
Alfalah Fleet Financing
Alfalah Islamic Fleet Financing, as a new addition to Bank Alfalah Islamic SME product suite
which aims to provide Vehicle Finance Facility to SME customers. Alfalah Islamic Fleet
Financing aims to provide financing facilities to SMEs for acquiring Vehicles (Passenger /
Commercial) to meet their transport requirements and to provide mobility.
Trade Services
Bank Alfalah Islamic Group offer a wide range of trade services designed to meet a range of
their corporate client needs. Bank has industry specialists who are professional and seasoned to
make sure that all your trade finance requirements are taken care of with precision and skill. Our
team of specialists goes the extra mile to ensure that our Customer experience is exceptional.
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Products for Imports
• Sight Letter of Credit

• Usance Letter of Credit
• Registration of Import Contracts
• Advance Payment against Imports
• Shipping Guarantees
Products for Exports
• Export Bill for Collection

• Currency Salam
• Advance Payment against Exports
• Islamic Export Refinance Scheme
Letter of Guarantee
Bank Alfalah Islamic Group offer Guarantees including performance, financial and payments.
Bank also issue guarantees securing facilities to be availed from other financial institutions
under Islamic modes of financing.
Treasury and Capital Market
Money Market
• Short term money market inter-bank trading.

• Trading of Sukuks in secondary market
• Money market linked financing/investment/placements to and accepting investments
from corporate clien
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IPS Account
Bank Alfalah Islamic Banking Group offers Investor Portfolio Securities Account (IPS) to its
valued customers. The IPS Account provides Bank Alfalah customers an opportunity to invest in
Shari’ah compliant Marketable Government Securities.
Customers can now invest in:
• Islamic Sukuk for 3 years maturity.

• Any other Shari’ah compliant investment opportunity
Key Features
• No restrictions on investment by Individuals, Corporate, Employee Funds,

NGOs/Charitable Institutions etc.
• Minimum investment amount PKR 100,000 (Face Value)
• These Marketable Government Securities can be purchased from both Primary &
Secondary Market through BAFL platform.
• No custodian or transaction charges applicable at present (The decision can be
reviewed/changed as per management decision)
• The profit/coupons will be credited in the customer’s account as and when
declared/received from the SBP after deduction of applicable taxes and zakat, if any.
Foreign Exchange Market
• Active trading in ready USD/PKR.

• Active quotations of foreign exchange rates in major currencies.
• Information in respect of prevailing rates of most of the currencies of the world for
corporate clients and individuals.
Investment
• Active Investment in Sukuks.

• Active Trading in Sukuk
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Custodianship
• Investment Securities Portfolio Accounts of Customers for holding on their behalf

Sukuks and other securities.
Self Service Banking
Alfa
Through Alfa app customers can manage their savings, track their expenses, pay their bills, can
request for a new cheque book, set reminders, recharge their Netflix account or they can do
shopping. Alfa app includes all these features.
Customers can download Alfa from iTunes or Google Play Store
If you’re an Alfalah Internet Banking customer then login using your existing ID and Password.
Or you can register using your Alfalah Account or Credit Card details
• View account information or access your last 30 days transaction details

• Pay your Alfalah Credit Card bill instantly or view your credit cards details
• Access your loans and Bancassurance details
• With AlfaPay you can scan QR code to make instant payments at over 15000
Masterpass merchants across Pakistan. Pay using your Bank Alfalah Account, Credit
Card, Wallet or with Orbits.
• You can also request for:
➢ Cheque book
➢ Address Change
➢ SMS subscription
➢ e-Statement subscription
• Transfer funds instantly to any Bank Alfalah account or Other IBFT enabled accounts
• Top up or pay your own or anyone’s mobile bill instantly
• Pay your utility bills
• Pay your Internet Service charges
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• Stay updated on all the discounts on Alfalah Credit and Debit Card
• Locate Bank Alfalah branches, ATMs and cash deposit machines near you (through
GPS)
• Pay for your online shopping on Daraz.pk, Shophive, Dealsdaily.pk
• Set date and location reminder
• Change your daily app transaction limits
• Apply for Bank Alfalah products instantly
Internet Banking
Alfalah Internet Banking offers its customers the convenience of banking from anywhere,
anytime. If you’re an Alfa customer then login using your existing ID and Password or you can
register using your Alfalah Account, Debit Card or Credit Card details. Alfalah Internet Banking
offers a range of financial services and payment facilities. These include:
• View account information or access one year’s account statement

• Pay your Alfalah Credit Card bill r view your credit cards details
• Book cinema & airline tickets
• Request for a new cheque book
• Request for address change
• Request for SMS subscription
• Request for E-Statement subscription
• Transfer funds instantly to any Bank Alfalah account or other IBFT enabled accounts
• Top up or pay your own or anyone’s mobile bill instantly
• Pay your utility bills
• Pay your internet service charges
• Participate in electronic IPO’s
• Stay updated on all the discounts on Alfalah Credit and Debit Card
• Pay for your online shopping on Daraz.pk, Shophive, Dealsdaily.pk & many others
• Change your daily transaction limits
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SMS Alerts
With SMS Alerts, customers can keep track of their transactions 24/7. Customers can receive
real-time SMS alerts for transactions conducted in their account. It also helps Customers keep
track of all your POS, ATM, in-branch and supplementary card transactions as and when they
are conducted. Customers will also receive the information about their available balance with
every transactional alert and Customers can also update their mobile network by sending a text
‘mnp’ to Bank Alfalah’s Short Code 8287.
E-statements
With banks e-statement service, customers can receive Daily, Weekly, Monthly, Quarterly or
Half-yearly account statements directly via email. This facility is offered to customers at no
extra cost, all you need is a personal e-mail address to which their e-statements will be sent..
ATM / Cash & Cheque Deposit Machine
• Withdraw cash using Visa, MasterCard, JCB, and Union Pay cards
• Check balance
• Get mini-statement
• Change ATM PIN
• Transfer funds from your account to any Bank account free of charge
• Inter-Bank Funds Transfer (IBFT) is available at all ATMs. Transfer funds from your
Bank account to any other 1-Link and MNet Member Bank’s account
• Pay your utility bills for all major Utility Companies, Internet Service Providers, Phone
and Mobile TelCos
• Experience digital banking at digital corners located at:
➢ Khayaban-e-Shahbaz Branch
➢ Tufail Road Branch
➢ Gulberg 23-H Branch
➢ Diplomatic Enclave Branch
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Banca Takaful
Bancatakaful is specially designed to help customers protect and secure a stable future with their
loved once. Bank partners with the leading takaful companies in country and provides a diverse
range of takaful plans, customized to meet savings, marriage, education, retirement and health in
every stage of life.
Tahaffuz Takaful Plan
It’s never too early to start planning for the future. Simply because we do not know, what it
holds. No matter what unforeseen need you are faced with, Tahaffuz Takaful Plan can fulfill it.
With affordable and flexible options for payments, the Tahaffuz Takaful Plan allows customers
to save at a rate that is suited to them. So go ahead and plan because you are ready for that rainy
day.
The plan is being offered by IGI Life – Window Takaful Operations and has been exclusively
designed for Bank Alfalah customers. It is only available through Bank Alfalah’s branches.
Features and Benefits
• Customer contribution is invested as per chosen strategy (ies). This means at the time of
maturity of the plan customers get the entire participant investment account value (PIA
value) accumulated during the term of the plan.
• The Plan is flexible and gives customers the option to select the sum cover of their
choice.
• In case of demise of the participant during the term of the plan, his / her beneficiaries
will be entitled to the sum cover or the PIA value, whichever is higher. customers can
determine the sum cover by multiplying your annualized basic contribution amount by
the selected cover multiple (offered from 5 to 30)* depending on your savings, takaful
and needs and age.
• *For example, if your annual basic contribution is PKR 100,000 and you have selected a
cover multiple of 10, customers total sum cover would be 100,000 x 10 = PKR
1,000,000.
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• Customers contribution will be invested in the fund(s) according to the strategy (ies) of
their choice (Aggressive / Balanced / Conservative) which are managed by expert
investment managers in order to ensure optimized returns with manageable risk
exposure.
Uroos Marriage Plan
A family needs a plan and before they know it, your child’s wedding day can be upon you. And
with the joys of the wedding come the expenses.
Uroos Marriage Plan helps customers in making scheduled payments as the means to save over
time. This will alleviate the stress of a family wedding so that customers can concentrate on
what’s important – the happiness of the occasion
designed for Bank Alfalah customers. It is only available through Bank Alfalah’s branches
• All your contributions are invested as per your chosen strategy. This means at the time of
maturity of the plan you get the entire participant investment account value (PIA value)
accumulated during the term of the plan.
• The Plan is flexible and gives you the option to select the sum cover of your choice.
will be entitled to the sum cover or the PIA value, whichever is higher. You can
the selected cover multiple (offered from 5 to 10)* depending on your savings and
takaful needs.
cover multiple of 10, your total sum cover would be 100,000 x 10 = PKR 1,000,000.
• Your contributions will be invested in the fund(s) according to the strategy of your
choice (Aggressive / Balanced / Conservative) which are managed by expert investment
managers in order to ensure optimized returns with manageable risk exposure.
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Payment Frequency
The minimum collected basic contribution is PKR 25,000. The contributions can be made on
Annual, Semi-Annual or Quarterly basis.
Note: For a better understanding in making your selection according to your savings and takaful
needs, you may contact representatives at your nearest Bank Alfalah Limited branch.
Eligibility
The plan is available to all Bank Alfalah Limited customers between 18 to 55 years of age.
Term of Plan
Minimum Term: 10 years

Maximum Term: 25 years (subject to a maximum coverage age of 65 years)
Claims:
Following are the requirements for Claims settlement:
• Claimant’s Statement to be completed and signed by customer.

• Physician’s Statement to be filled by the Physician who treated/attended the deceased
• Original Union Council Death Certificate which will be returned to you OR copy duly
attested by Union Council
• Copy of hospital death certificate
• Original Policy Document
• All previous and current medical treatment record of deceased
• Copies of CNIC’s of Beneficiary & Deceased
• Copy of FIR/Police Report duly attested by the issuing authority (In case of accident)
• Copy of Post Mortem Report duly attested by the issuing authority (In case of accident)
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Tadbeer Multi -Purpose Savings Plan
It’s never too early to start planning for the future simply because we do not know what it holds.
No matter what unforeseen need you are faced with, the Tadbeer Multi-Purpose Savings Plan
can fulfil it.
With flexible options for payments, the Tadbeer Multi-Purpose Savings Plan allows customers
to save at a suitable rate. So go ahead and plan, so that you are ready for that rainy day.
takaful needs.
managers in order to ensure optimized returns with manageable risk exposure
Payment Frequency
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Eligibility
Term of Plan

Maximum Term: Up to an attained age of 85 years
Claims:
• Claimant’s Statement to be completed and signed by you

Danish Education Plan
Education shouldn’t be a privilege and with the Danish Education Plan it doesn’t need to be.
With this plan you can feel confident that your child’s education is taken care of even in the case
of untimely death. So while we cannot know what will happen in the future, at the very least we
can be prepared for it.
After all, we need to ensure that our children have access to every opportunity to allow them to
be the best they can be.
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• The plan is flexible and gives you the option to select the sum cover of your choice.
takaful needs.
Payment Frequency
Eligibility
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Term of Plan

Claims:

• Copy of Post Mortem Report duly attested by the issuing authority (In case of accident
Zeenat Takaful Plan
Bank Alfalah stands with its customer no matter what role they play.
Be entrepreneur, a mother or a daughter, bsnk understand your needs. With that in mind, Bank
Alfalah present Zeenat Takaful Plan -designed exclusively for customers with IGI Life
Insurance Limited. This is an insurance plan that is tailored to meet customer needs..
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• All your contributions are invested as per your chosen strategy (ies). This means at the
time of maturity of the plan you get the entire participant investment account value (PIA
value) accumulated during the term of the plan.
• In case of demise of the participant during the term of the plan, her beneficiaries will be
entitled to the sum cover or the PIA value, whichever is higher. You can determine the
sum cover by multiplying your annualized basic contribution amount by the selected
cover multiple (offered from 5 to 30)* depending on your savings, takaful needs and age.
• Your contributions will be invested in the fund(s) according to the strategy (ies) of your
Payment Frequency
The minimum basic annual contribution is PKR 25,000. The contributions can be made on
Eligibility
Term of Plan
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Claims:

• Physician’s Statement to be filled by the Physician who treated/attended the decease
Zindagi Premier Takaful Saving Plan
The Zindagi Premier Takaful savings Plan is a smart investment plan that is linked to the
Vitality wellness programme. Based on the shared value Takaful model, this plan encourages
customers to lead a healthier life and offers attractive rewards for doing so and also has in built
hospitalization benefit for the participant.
designed for Bank Alfalah Islamic customers. It is only available through Bank Alfalah’s
Islamic branches.
Features:
• The plan is flexible and gives you the option to select the sum cover of your choice.
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the selected cover multiple (offered from 5 to 40)* depending on your age.*For example,
if your annual basic contribution is PKR 500,000 and you have selected a cover multiple
of 10, your total sum cover would be 500,000 x 10 = PKR 5,000,000
Benefits:
• Vitality: It focuses on wellness by providing you with an understanding of your current

health status and incentivizes you to improve your health.
• Takaful Coverage: It caters to your need for financial security and provides investment
opportunities with highest allocation i.e. 50% in 1st year.Sehat Afza: It provides
financial protection in case of illness or accident that leads to hospitalization to cover in
patient expense of PKR 250,000 annually
Payment Frequency:
The minimum collected basic contribution is PKR 250,000 The contributions can be made on
Eligibility:
The plan is available to all Bank Alfalah Islamic customers between 18 to 65 years of age.
Term of Plan:
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Claims:
• Claimant’s Statement to be completed and signed by customer

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INTERNAL AND EXTERNAL ANALYSIS
SWOT analysis is an acronym that stands for Strengths, Weaknesses, Opportunity and Threats.
This is a careful evaluation of an organization’s strengths to avail an opportunity by overcoming
its weaknesses and phasing out all the threats to its survival in order to grow and survive.
STRENGTHS:
✓ Instant reaction to consumer demands.

✓ Working as an agent of state bank (central bank).
✓ Bank Alfalah is providing to western union facility.
✓ BAL give safety to their customer.
✓ Consumers are very happy with them.
✓ BAL is giving online banking facility.
✓ BAL is functioning the duty for people; they are also providing loans to students.
Long & Strong Establishment:
BAL has a lot of experience than other private banks plus it has strong financial background by
national group. Now it has a strong brand name for people to trust.
Network of branches:
BAL has a wide network of branches in all over the country plus location of branches is very
good. BAL tries to establish branch at those location where deposits are highly expected.
Branches like BAL in Gujranwala, and Lahore are examples of this.
Products & Services:
BAL is providing almost all possible banking products and services from insurance to
Financing, from agriculture to house schemes, from individual loans to agency services, from
full day banking to online banking even mobile banking and foreign exchange.
Increasing Trends:
BAL has very good investor and marketability ratios there are increasing trends in equity, assets,
deposits and incomes.
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WEAKNESSES:
According to me BAL has following weaknesses:
✓ Lack of specialists.
✓ Rental cost.
✓ Less marketing.
✓ Poor Staff Training
Employees Dissatisfaction:
Most of the employees in BAL are dissatisfied due to low salaries as compared to same
positions in other banks plus they are not satisfied with incentives given by BAL to them. They
also complain about overload of work that’s why turnover rate at BAL is high.
Lack of Training & Skills:
There is lack of training and skills in employees. BAL is not paying much attention to improve
the abilities and skills of its employees according to modern banking requirements.
Lack of Advertisement:
BAL is one of most powerful banks of Pakistan and it can create more customers by advertising
regularly about its products and services on proper media channels but due to lack of services
BAL is missing this opportunity.
81
External Analysis
OPPORTUNITIES:
✓ Bank must train their employees for their efficient workings or to gain the competitive
advantage in the market.
✓ BAL must avail the opportunity of deposit mobilization means they need to attract their
customers by giving them gifts because everyone is just facing the economic crisis all
over the globe.
✓ BAL needs to improve their IT or HR departments to catch their goals easily because
these departments are playing an important role to achieve their targets.
✓ Company has to adopt the advancement of technology, with the use of new technology
bank can perform its duties as an efficient profitable organization.
Motivation:
BAL can motivate its customers by spreading information about social and cultural benefits of
adopting its product and services and depositing their money in a bank like BAL.
Islamic Banking:
Islamic Banking is a growing concept and BAL can overcome this field by offering more
attractive Islamic banking products and opening new Islamic banking branches.
Need of Every Business:

Banking sector is most growing sector of Pakistan. It is now need of every business. It’s
opportunity for BAL to offer products and services to every business according to their need.
Even it can offer to overseas customers.
Modernization:
BAL can follow the modernization in banking business. It can avail more modern IT
technology, it can offer micro financing to make low income people into customers, and it can
apply more modern training programs for skills improvement.
82
Threats
✓ BAL is facing the hazard of emergence of new competitors.

✓ They must priorities their customers because the complaints of a customer
are also at threat for the firm.
✓ Every bank is adapting the news ways of banking or to run their
organizations, BANK Alfalah also needs to adopt those ways to get
customers attention.
✓ Bank must provide facilities to their employees because if they will not
provide them facilities they will move too their firms.
Huge Competition:
Banking sector is growing but actually pretty much grown sector in Pakistan. This attracts
businessmen to enter into banking business in Pakistan. Many private banks have come into
establishment in recent years and many foreign banks have started their branches in Pakistan.
They are equipped with latest banking knowledge and skills as well as modern technology. So
BAL has to compete them with more and more effort.
Current Situation of Pakistan:

Recent years were not good for Pakistan, because law and order situation left huge impacts on
all businesses. Shortage of energy also indirectly affect banking sector because other businesses
rely on it. Pakistan is an Islamic country and people here think that bank business is not halal so
most of the time they avoid it.
Govt. Policies:
Government of Pakistan is making is huge borrowings from state bank as well as from
Commercial banks. This cause many banks to bankrupt when they have no actual money to give
back to its depositors.
83
Financial Analysis
6 year analysis and overview of bank
Total assets and Liabilities (Rs in Million)
1200000
1000000
1006218 998828
930571 933028 929645 918404
800000 869520 865051
755902
711083
600000 Total Assets
624276
592374 Total Liabilites
400000
200000
0
2018 2017 2016 2015 2014 2013
Net
Advances and Deposits (Rs in Million)
800000
700000
600000
500000
400000 Net Advances

Deposits
300000
200000
100000
0
2018 2017 2016 2015 2014 2013
84
Profit Before and After Tax (Rs in Million)
18000
16000
14000
12000
10000
Profit Before Tax
8000 Profit After Tax
6000
4000
2000
0
2018 2017 2016 2015 2014 2013
Return on Equity Ratio
ROE
18%
16%
14%
12%
10%
8% ROE
6%
4%
2%
0%
2018 2017 2016 2015 2014 2013
85
Return on Assets
ROA
1.20%
1.00%
0.80%
0.60%
ROA
0.40%
0.20%
0.00%
2018 2017 2016 2015 2014 2013
Non-Performing Loans
NPL (Rs. Mn)

20000
19500
19000
18500
NPL (Rs. Mn)

18000
17500
17000
16500
2018 2017 2016 2015 2014 2013
86
NPL to Advances Ratio

7.00%
6.00%
5.00%
4.00%

3.00%
2.00%
1.00%
0.00%
2018 2017 2016 2015 2014 2013
Market Value per Share
Market Value per Share

45
40
35
30
25
20 Market Value per Share
15
10
0
2018 2017 2016 2015 2014 2013
87
Earnings per Share
Earning Per Share

7
Earning Per Share

3
0
2018 2017 2016 2015 2014 2013
Capital Adequacy Ratio
CAR
16.00%
14.00%
12.00%
10.00%
8.00%
6.00%
4.00%
2.00%
0.00%
2018 2017 2016 2015 2014 2013
CAR
88
Horizontal/Trend Analysis
BANK ALFALAH LIMITED
BALANCE SHEET: TREND ANALYSIS
AS AT DECEMBER 31,2018
2018 2017
Rs in Mn Rs in Mn %age change Effect
ASSETS
Cash and balances with treasury banks 82,408 70,381 17% Increase
Balances with other banks 3,875 3,754 3% Increase
Lending to financial institutions 62,172 48,896 27% Increase
Investments – net 277,660 400,733 -31% Decrease
Advances – net 501,636 400,655 25% Increase
Operating fixed assets 19,556 17,628 11% Increase
Deferred tax assets - - 0% Constant
Assets held for sale 23,589 26,821 -12% Decrease
Other assets 35,321 29,959 18% Increase
TOTAL ASSETS 1,006,218 998,828 .74% Increase
OWNERS EQUITY AND LIABILITIES

Share capital 17,744 16,076 10% Increase
Reserves 23,051 18,157 27% Increase
Unappropriated profit 27,470 24,283 13% Increase
Surplus on revaluation of assets- net of tax 7,382 7,282 1% Increase
TOTAL OWNER'S EQUITY 75,647 65,800 15% Increase
LIABILITIES
Bills payable 35,988 20,833 72% Increase
Borrowings 123,738 207,194 -40% Decrease
Deposits and other accounts 702,895 644,985 9% Increase
Sub-ordinated loans 11,989 4,991 140% Increase
Liabilities against assets subject to finance lease … … … -
Deferred tax liabilities 2,071 3,154 -34% Decrease
Liabilities directly associated with the assets held for sale 20,435 24,759 -17% Decrease
Other liabilities 33,455 27,063 24% Increase
TOTAL LIABILITIES 930,571 933,028 0% Constant
TOTAL OWNER'S EQUITY AND LIABILITIES 1,006,218 998,828 .74% Increase
89
Total Assets
Total assets of bank has grown and crossed Rs 1 Trillion in December 2018. Key contribution to
the increase has been through advances and cash and balance with other treasury banks.
Owners ‘Equity
Owners’ Equity has been increased due to major increase in reserves of the bank. Share capital
has also increased in 2018 because bank has increased the amount of shares in 2018.
Liabilities
Liabilities of bank have been slightly reduced in year 2018 due to less borrowing. Due to slight
decrease the liabilities have been considered constant.
Overall assets and owners’ equity has been increased and liabilities are constant which shows
that financial position of bank has been improved.
Income Statement

Income Statement: TREND ANALYSIS
2018 2017
Profit & Loss Account
Mark-up/return/Interest earned 59,318 56,176 6% Increase
Mark-up/return/Interest expensed (27,727) (27,199) 2% Increase
Net mark-up/interest income (NMR) 31,591 28,977 9% Increase
Non mark-up/interest income 10,200 9,076 12% Increase
Total Income 41,791 38,053 10% Increase
Non mark-up/interest expenses (24,365) (24,964) -2% Decrease
Net mark-up/interest income before provisions 17,426 13,089 33% Increase
Provisions and Write-offs (588) 616 -195% Decrease
Profit Before taxation 16,838 13,705 23% Increase
Taxation (6,688) (5.539) 21% Increase
Profit After Taxation from continuing operations 10,150 8,166 24% Increase
Profit After Taxation from discontinuing operations 475 201 136% Increase
Profit After Taxation 10,625 8,367 27% Increase
90
Vertical Analysis/Common Size

BALANCE SHEET: Common Size
2018 2017
ASSETS
Cash and balances with treasury banks 82,408 70,381 8% Increase
Balances with other banks 3,875 3,754 0% Increase
Lending to financial institutions 62,172 48,896 6% Increase
Investments – net 277,660 400,733 28% Decrease
Advances – net 501,636 400,655 50% Increase
Operating fixed assets 19,556 17,628 2% Increase
Deferred tax assets - - 0% Constant
Assets held for sale 23,589 26,821 2% Decrease
Other assets 35,321 29,959 4% Increase
TOTAL ASSETS 1,006,218 998,828 100% Increase
OWNERS EQUITY AND LIABILITIES

Share capital 17,744 16,076 2% Increase
Reserves 23,051 18,157 2% Increase
Unappropriated profit 27,470 24,283 3% Increase
Surplus on revaluation of assets- net of tax 7,382 7,282 1% Increase
TOTAL OWNER'S EQUITY 75,647 65,800 8% Increase
LIABILITIES
Bills payable 35,988 20,833 4% Increase
Borrowings 123,738 207,194 12% Decrease
Deposits and other accounts 702,895 644,985 70% Increase
Sub-ordinated loans 11,989 4,991 1% Increase
Liabilities against assets subject to finance lease … … … -
Deferred tax liabilities 2,071 3,154 0% Decrease
Liabilities directly associated with the assets held for sale 20,435 24,759 2% Decrease
Other liabilities 33,455 27,063 3% Increase
TOTAL LIABILITIES 930,571 933,028 92% Constant
TOTAL OWNER'S EQUITY AND LIABILITIES 1,006,218 998,828 100% Increase
91
Income Statement

Income Statement: Common Size Analysis
2018 2017
Profit & Loss Account
Mark-up/return/Interest earned 59,318 56,176 85% Increase
Mark-up/return/Interest expensed (27,727) (27,199) -40% Increase
Net mark-up/interest income (NMR) 31,591 28,977 45% Increase
Non mark-up/interest income 10,200 9,076 15% Increase
Total Income 41,791 38,053 60% Increase
Non mark-up/interest expenses (24,365) (24,964) -35% Decrease
Net mark-up/interest income before provisions 17,426 13,089 25% Increase
Provisions and Write-offs (588) 616 -1% Decrease
Profit Before taxation 16,838 13,705 24% Increase
Taxation (6,688) (5.539) -10% Increase
Profit After Taxation from continuing operations 10,150 8,166 15% Increase
Profit After Taxation from discontinuing operations475 201 1% Increase
Profit After Taxation 10,625 8,367 15% Increase
92
WORK DONE BY ME
1st week:
In my first week at Bank Alfalah Limited I came across history and background of Bank
Alfalah Limited and the various products and services that the bank is offering to its customers.
During this first week I was assigned in the Accounts Opening Department. My supervisor
introduced me to different accounts that are being offered by Bank. He explained me about the
types of accounts and the benefits provided to the account holders in each account category.
2nd week:
In the second week, I was told about different documents which are required for opening a new
account and the particulars that are to be attached while opening a new account by different
people (salaried person, housewife, student, company whether public or private, minor, etc.).
3rd week:
In the third week, I learnt about the issuance of ATMs and cheque books. Under the supervision
I used to take signatures on the register of the customers who came to collect their ATMs or
cheque books as record and write date of issuance. And do stamping on the register.
4th week:
In the Fourth week, I learnt about receipts and payments of cash/cheques. However an internee
is not allowed to enter in the cash department but my supervisor told me about that this
department is responsible for collection of utility bills, receive remittance.
93
5th week:
In the fifth week of my internship at BAL, I was appointed under supervision of Customer
Service Officer (CSO).
She taught me the following tasks:

•
How to fill the deposit slips if anyone wants to transfer cash in his/her account?
•
How to fill the funds transfer form for online funds transfer?
•
How to entertain the walk in customers and solve their queries?
6th week:
In the last week , I checked vouchers of 6 months from January to June .
94
Recommendations and Conclusion
The critical analysis BAL in the previous section is the representation of its past, mirror of its
present, and an insight into its future. The past data of BAL enabled me to study the organization
in a historical perspective and understand the nuisances in the banking operations. Study of the
present of BAL helped me evaluate the organization in comparison to its future and competitors.
The data obtained from the analysis of its present and future in combination with my
professional studies resulted in some suggestions and implementation plans, which can help to
increase the profitability and operational success of the BAL.
Some of the major findings in branch suggestions are:
AVAILABILITY OF STAFF:
The existing staff in the Bank is overburdened due to the non-availability of more staff. Staff in
the branch must be in proportion to the customer has so as to expedite the workflow, avoid
overloading of staff and remove the customer’s grievances arising mainly due to delay in
workflow.
COMMITMENT OF EMPLOYEES
The decreasing commitment of employees can be increased by introducing an effective

performance appraisal system, which can reward and recognize the achievements and services of
employees for the Bank. The appraisal system must have the following features.
• Feed Back:
Periodic Appreciation through rewards and public recognition
• Uniform:
The appraisal system must be uniform in evaluating all the employees.
• Objectivity:
The appraisal system must be based on facts and figures and objective evaluation of the facts on
grounds.
95
MARKETING CONCEPT:
The concept of marketing should be followed in every aspect of the organization. Generally, the
bank’s staff considers that marketing is to go to customers, beg them for opening an account
with the Bank and to abide by his every action. They should be taught that marketing is not only
to go to customers only. A customer can also be attracted by provided customer oriented
services, showing empathy to your customers and attending him personally
CUSTOMER ORIENTATION:
Deposits are the main source of funds for commercial banks. Therefore, the priority of every
bank is to increase the number and amount of deposits. The key to successful business does not
lie in simply attracting new customers. The real success is to maintain in the old customers and
attract new customers at the same time because retaining a customer is more difficult than
attracting new customers.
INCREASES IN BUSINESS SHARE:
Along, with concentrating on increasing the customer base, the Bank must also emphasize on
securing the highest market share in other banking services such as issuance of letter of credit,
foreign exchange, remittances, bills identification of productive secure and easily realizable
advances etc. to achieve this strategy the Bank should have a clear plans with the consent of the
higher management. The plan must be divided into different periods – weekly, monthly,
semiannual and annual. Every stage of the plan must be monitored and controlled on regular
basis.
96
ATM NETWORK PROBLEM:
I have found some problems with ATM network. Many customers have complaints that their
requests placed on ATMs don’t carry out. It is mainly because of bad PTCL lines. Distortion in
lines of PTCL restricts the execution of requests placed on ATM machines by customers.
Although there is a network of dedicated lines for ATM machines, a request may not be
successfully carried out because of complicated request processing. A successful execution of a
request needs to be approved from three places: The branch (online) with which the customers
(placing the request) have the account. Main branch of that area (city).The head office (in
Karachi) so connecting to all of these three places simultaneously and getting the request
approved is a complicated process. However management claims that there is nothing wrong
with processing. The only problem lies with PTCL lines. So to solve this problem the bank
should hire technicians who can work during public holidays to make the ATM useable while it
shows any distortion.
Here are some suggestions or recommendations that are favorable for BAL workings. They are
given below:
Professionalism:
Bank must train their employees or hire the professionals to train them to work efficiently or
effectively.
Perfect rapidity of Markup/Interest:
Bank should invest in those projects which make a source of income or rapid mark up interest to
gain the main objective of the organization.
Efficient Administration:
Bank must hire those qualified employees for their staff who have the ability or passion to do
work hard for the organization or those employees are favorable to achieve the organizational
goals.
97
Certainty among Working Staff:
Workers must be confident about their workings or duties.
Reduction of Political Participation:
BAL must reduce the political interruption in their workings because if the government adopts
any change for the workings they will be affected with those.
Post Office Banking:
Post office banking is a very Creative idea and it has two purposes; First is to make accessible
for everyone and the second one is to give employment to its ex-employees.
Support Schemes:
Bank needs to give the attractive offers to their customers.
Management Training Courses:
General view: First there is a demand to overcome all bad debts to build trust and confidence of
shareholders.
IT department needs active participation in solving the problems regarding IT in every branch.
They must hire the internees for their relative branches.
Promotion and Advertising:
Bank must adopt the new ways to adopt or to promote their organization. Through this way they
will attract their customers or to make them aware about their offers they are providing.
More Focus On Salary Accounts:
They need to appraise their employees according their performances. They need to pay them
with handsome amount of salaries to attract or make comfortable to their employees.
98
TO Meet International Standards:
BAL must need to carry the international standards of banking to work internationally or to
compete them.
Increase In Profits:
Customers will be attracted toward bank if BAL give more profits on their savings in the bank.
More interest you will offer more customers will attract.
Change The Nature Of Work:
According to my suggestion all workers should have regular job experiences all out-look
towards banking Operations. Because in most of the banks employees just stick to one seat only
in result they become master of just one particular job and lose the grip on other banking.
99
CONCLUSIONS
After completing my internship in Bank Alfalah of Pakistan, I have concluded as a student of

BBA that the theoretical concepts and knowledge is just theoretical but the practical working
according to those concepts is very important. Theoretical knowledge should be applied in the
practical situations to well understand the business environment. The study knowledge is very
much helpful to restructure any bank. Customer satisfaction is the basic objective of Bank
Alfalah and all of its employees are much committed towards this goal and they effectively
achieving this goal by creating highly loyal customers.
This report is the proofs of the finance analysis of BAL that they are progressing day by day by
facing different hurdles. The profits of BAL have grown appreciably from the last few years and
this trend is expected to continue in to the future. Therefore, I concluded that BAL has a very
prosperous present and future, which assures the shareholders of wealth maximization. I think if
the bank will cover and control the above mentioned recommendations, then BAL will be in a
situation that will lead them towards the roads of success, growth and Honor. I also think that it
is also the fault of their customers too because customers need to cooperate with the banks for
their good, active and desiring success of the bank. And then bank will be in that scenario and
environment to compete with their competitors at national level or at international level.
100

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Hailey College of Banking and Finance

University of the Punjab

Ammar Ahmad (M16BBA027)

BBA (B&F) (2016-2020)

CORPORATE SETUP ........................................................................................................................... 7

HISTORICAL BACKGROUND .............................................................................................................. 8

VISION & MISSION .........................................................................................................................10

BOARD OF DIRECTORS ....................................................................................................................11

THE CORE GROUP............................................................................................................................11

BRANCH HIERARCHY .......................................................................................................................16

PRODUCT & SERVICES ............................................................................................................. 25

CONVENTIONAL BANKING ...............................................................................................................25

Deposit Accounts ....................................................................................................... 26

Home Remittance ...................................................................................................... 43

Digital Banking ........................................................................................................... 44

ISLAMIC BANKING PRODUCTS ........................................................................................................45

Personal Banking ....................................................................................................... 45

Debit Cards .................................................................................................................. 50

Features & Benefits .......................................................................................................... 52

Home Remittance ...................................................................................................... 53

Consumer Banking .................................................................................................... 54

SME/Commercial Banking ....................................................................................... 60

Self Service Banking ................................................................................................. 66

Internet Banking ........................................................................................................ 67

Banca Takaful ............................................................................................................. 69

INTERNAL AND EXTERNAL ANALYSIS.............................................................................. 80

FINANCIAL ANALYSIS 6 YEAR ANALYSIS AND OVERVIEW OF BANK .............. 84

TOTAL ASSETS AND LIABILITIES (RS IN MILLION) .......................................................................84

HORIZONTAL/TREND ANALYSIS .....................................................................................................89

VERTICAL ANALYSIS/COMMON SIZE .......................................................................................91

WORK DONE BY ME.................................................................................................................... 93

RECOMMENDATIONS AND CONCLUSION ........................................................................ 95

649 653 648

Bank of Credit and Commercial International (BCCI) 1972

Habib Credit and Exchange Bank-1992

Bank Alfalah Islamic Banking

Let’s look ahead to a brighter future together

H.E Shiekh Hamdan Bin Mubarak Al Nahayan – Chairman

Mr. Abdulla Nasser Hawaileel Al-Mansoori- Director

Mr. Abulla Khalil Al Mutawa-Director

Mr. Khalid Mana Saeed Al Otaiba –Director

Mr. Efstratios Georgios Arapoglou-Director

Mr. Nauman Ansari-CEO & Director

Mr. Shehzad Naqvi- Director

Dr. Gyorgy Tamas Ladics-Director

Dr. Ayesha Khan- Director

The Core Group

Board Advisory Committee

Mr. Abdulla Khalil Al Mutawa Director

Mr. Khalid Mana Saeed Al Otaiba Director

Mr. Bashir A. Tahir Member

Mr. Ganpat Singhvi Member

Mr. Mohammad Saleem Akhtar (Chairman)

Mr. Pervaiz A. Shahid

Mr. Sirrajuddin Aziz

Mr. Mohammad Yousaf

Mr. Ijaz Farooq

Mr. Bakhtiar Khawaja

Mr. Arfa Waheed Malik

Mr. Adil Rasheed

Mr. Shakeel Sadiq

Mr. Adnan Anwar Khan

Mr. Shahid M. Murtaza