American business letter

December 20, 2015 Commented [GD1]: Date

123 Eastern Avenue

Sai Kung, Hong Kong, SAR Commented [GD2]: Sender’s address

Mr. Albert Klein

Public Relations Officer
Next Mart Manufacturing Limited
1223 Sheffield Place
Denver, Colorado 80012 Commented [GD3]: Receiver’s address

Dear Mr. Klein: Commented [GD4]: Greeting

While on a recent vacation, I purchased a blow dryer from one of your Next Mart branches located in
Denver, Colorado. When I began to use it the day after I purchased it, it did not perform as it should
have. I located the guarantee statement that assured me that if the product I bought was not entirely
satisfactory, I could return it along with the proof of purchase and an explanation of the difficulty I
experienced. I would like to use this guarantee to its fullest extent. Commented [GD5]: Body paragraph 1 containing an
Introduction and the reason for writing the letter.
I believe that the filter within the blow dryer is the cause of the problem. I propose that it has not been
fastened onto the blow dryer properly, and now it has no use. When I turn the blow dryer on, the dust
from the air, the inside of the blow dryer, and my hair itself, flies everywhere and creates an unsanitary
room full of allergens. I have tried my best to fix this, using a small hammer to knock the filer into place,
but this did not have a positive result. I don’t think I would be able to fix the blow dryer myself and I
would greatly appreciate a replacement. Commented [GD6]: Body paragraph 2 containing information
explaining the reasons for writing in more detail and providing
background information.
I know your company is well known for their good quality products and excellent service. I am willing to
give the company another chance and I would love to enjoy a quality blow dryer from your inventory.
Please send one to the addressed enclosed at the top of this letter. I would like to receive this blow
dryer as soon as possible. Commented [GD7]: Final body paragraph containing a
summary of the reason for writing the letter once more and a clear
statement of what the writer wants the recipient to do as a result
of the letter.

Yours sincerely, Commented [GD8]: Closing

Jane Doe