Dale Carnegie Training®

Leadership Training for Managers Syllabus V4.1

3 days 8 hours per day/ 7 sessions 3.5 hours per session

Program Objectives:
1. Discover how experiences, beliefs, and values shape our leadership style, and discover
the impact of that style on the organization’s environment and culture

2. Develop human potential and build relationships of mutual trust and respect

3. Create and maintain processes and procedures that drive innovation, plan and define
performance goals, utilize time effectively, delegate, analyze problems, and make decisions

4. Develop leadership by demonstrating effective questioning and listening skills: one-on-

one, in small groups, and leading problem-solving meetings

5. Balance the desired outcomes of visions and plans with an accurate assessment of
actual performance, and hold others accountable to predetermined results

Materials
Participant Manual
Breakthrough Plan
Pocket Reference booklet
How to Win Friends and Influence People (HTWF&IP) text
How to Stop Worrying and Start Living (HTSW&SL) text
Leader to Leader journal

Completion Criteria
Complete 2.5 of 3 days/6 of 7 sessions
Demonstrated visible improvement in program skills as indicated by oral reports
Prepare a 3-month to 1 year organization, project or department plan.
Develop a Performance Results Description to define accountability.
Generate a creative cost reducing or revenue-generating innovation plan.

Dale Carnegie® Leadership Training for Managers Syllabus 1

Copyright ©2010 Dale Carnegie & Associates, Inc. All rights reserved
ISO-404-PD-SYL-0730-V4.1
Pre-Training • Purpose: Begin the training with a clear picture of Application:
Assignments how time is spent and the interactions we have with • Complete time log
other people and departments.
• Complete mind map

Reading:
• How to Win Friends
& Influence People:
Chapters 1-3

Session 1A: Learning Objectives: Application:

Developing • Understand leadership and management and the • Interview key staff
Personal related drivers for success members
Leadership • Describe leadership experiences and values • Apply strengthen
• Conduct an “Innerview” to open the lines of relationships
communication and build trust principles

Topics and activities:

• Leadership qualities Reading:
• Values identification • Leader to Leader
Journal:
• Strengthen Relationships principles
—Leadership Starts
• Innerview process with You
—Stand Up for Your
Values
—The Leader as
Capacity Builder
• H T W F & I P: Part
1&2
• H T S W & S L: Part
1

Session 1B: Learning Objectives: • Application:

Achieving • Set time utilization goals • Complete time log
Organization • Chart organizational results and key relationships • Block time
al Results • Create a personal leadership vision

Topics and activities:

• Time, cost, quality balance
• Tyranny of the urgent
• Time management tools
• Relationships map
• Initial Assessment (Breakthrough Plan)

Dale Carnegie® Leadership Training for Managers Syllabus 2

Copyright ©2010 Dale Carnegie & Associates, Inc. All rights reserved
ISO-404-PD-SYL-0730-V4.1
Session 2A Learning Objectives: Application:
Understanding the • Become proactive instead of reactive in change • Begin Innovation
Innovation management project
Process • Recognize and encourage idea fluency
• Facilitate an Innovation Process for problem
solving and continuous improvement Reading:
• Create a safe environment for the exchange and • Leader to Leader
flow of ideas
—Leading in the
Innovation Zone
Topics and activities: —Micro
• Idea Fluency Strategies: The
• Continuous improvement vs. breakthrough Key to Successful
• Green and red light thinking Planning in
Uncertain Times
• Innovation process
• H T S W & S L:
Part 2

Session 2B: Learning Objectives: Application:

Demonstrating the • Describe a vision in clear, specific, compelling • Begin planning
Planning Process terms process
• Identify the steps necessary to transform the
vision into action
• Implement a plan with clearly defined
communication goals

• Topics and activities:

• First draft of planning process

Dale Carnegie® Leadership Training for Managers Syllabus 3

Copyright ©2010 Dale Carnegie & Associates, Inc. All rights reserved
ISO-404-PD-SYL-0730-V4.1
Session 3A: Learning Objectives: Application:
Defining the • Create a picture of what their job looks like when • Begin PRD
Performance it is being done well
• Write a document that defines performance
• Create monthly
Process project list
expectations
• Identify key skills, knowledge, and abilities
essential to job performance Reading:
• Translate business objectives into daily activities • Leader to Leader:
with measurable results —Oh No! It’s
Performance
Topics and activities: Review Time
Again
• Identify key result areas
• H T W F & I P:
• Define SMART performance standards Part 3
• Develop duties & activities and skills, knowledge • H T S W & S L:
& abilities Part 3
• Begin first draft of Position Results Description

Session 3B: Learning Objectives: Application:

Appraisal Systems • Conduct RAVE performance reviews • Apply Gain
and the Coaching • Describe the Cycle of Growth and Change and Cooperation
Process how it relates to training principles
• Apply the steps of the Coaching Process to • Apply coaching
improve performance in others process

Topics and activities:

• Performance appraisal guidelines
• Cycle of growth and change
• Coaching process
• Techniques to develop people
• Gain Willing Cooperation principles

Dale Carnegie® Leadership Training for Managers Syllabus 4

Copyright ©2010 Dale Carnegie & Associates, Inc. All rights reserved
ISO-404-PD-SYL-0730-V4.1
Session 4A: Learning Objectives: Application:
Problem Analysis • Use defined processes to solve challenging • Apply problem
and Decision problems analysis tools
Making • Apply decision-making techniques to reach more • Apply decision
sound decisions making tools
• Apply principles of controlling stress and worry in • Apply stress
making decisions and solving problems principles

Reading:
Topics and activities: • Leader to Leader:
• Problem analysis —Be Careful
• Decision making What You
Reward—You
• Stress management principles Might Get It
• Midpoint assessment • H T S W & S L:
Part 4

Session 4B: Learning Objectives: Application:

Recognizing • Examine your work environments and identify the • Apply recognition
Human Potential current motivation levels process
• Identify motivation factors and tools to increase
motivation among their associates
• Apply Human Relations Principles to build
effective relationships and commitment levels
• Accentuate the positive in specific, measurable
terms

Topics and activities:

• Reasons for non-performance
• Motivation and manipulation
• What people want from their jobs
• Hierarchy of needs
• Recognition systems and application

Dale Carnegie® Leadership Training for Managers Syllabus 5

Copyright ©2010 Dale Carnegie & Associates, Inc. All rights reserved
ISO-404-PD-SYL-0730-V4.1
Session 5A: Learning Objectives: Application:
Implementing the • Delegate tasks and responsibilities to develop and • Apply delegation
Delegation train others process
Process • Plan and prepare for a delegation meeting • Apply
• Communicate clear performance standards for accountability
follow-up and accountability
• Understand the Empowerment Cycle Reading:
• Leader to Leader:
Topics and activities: —Conflict
• Delegation self assessment Competent
Leadership
• Six degrees of productivity
• H T W F & I P:
• Delegation process and practice Part 4
• Organization mapping and follow up • H T S W & S L:
• Maintaining accountability Part 5 & 6
• Empowerment cycle and RAME

Session 5B: Learning Objectives: Application:

Handling Mistakes • Effectively handle mistakes using a human • Apply Be a
relations approach Leader principles
• Refer to the problem or situation in a professional • Conduct a
way to more consistently retain valuable people constructive
and team empowerment feedback
• Maintain control by managing Reasonable conversation
Allowable Margin of Error

Topics and activities:

• The right approach to restore performance
• Be a Leader human relations principles
• Giving constructive feedback
• Case study

Dale Carnegie® Leadership Training for Managers Syllabus 6

Copyright ©2010 Dale Carnegie & Associates, Inc. All rights reserved
ISO-404-PD-SYL-0730-V4.1
Session 6A: Learning Objectives: Application:
Communicating to • Create opportunities for feedback to close the • Apply
Lead communication loop communications
• Demonstrate effective questioning and listening principles
skills that strengthen relationships • Prepare
• Consider various forms of communication and innovation
their impact presentation

Topics and activities: Reading:

• Communication self-evaluation • Leader to Leader:
• Linear and interactive communication —Developing
Peripheral Vision,
• Levels of listening and LADDER
• H T S W & S L:
• Building listening skills
Part 7
• REALLY listening
• Sell innovation assignment

Session 6B: Learning Objectives: Application:

Leading More • Generate participation in meetings by applying • Apply pre and
Effective Meetings Human Relations Principles post meeting
• Discover ways to build cooperation and positive concepts
results in meetings • Practice cushion
• Consider guidelines for meeting effectiveness approach
before, during, and after

Topics and activities:

• Meeting complexity and productivity
• Pre-meeting considerations and check list
• Post-meeting follow up
• Passive, aggressive, assertive
• Cushion to gain alignment

Dale Carnegie® Leadership Training for Managers Syllabus 7

Copyright ©2010 Dale Carnegie & Associates, Inc. All rights reserved
ISO-404-PD-SYL-0730-V4.1
Session 7A: Learning Objectives: Application:
Celebrating • Sell a change to your organization as a result of • Final innovation
Success the Innovation Process project due
• Demonstrate the ability to turn ideas into a plan of • Final planning
action project due
• Final PRD due
Topics and activities:
• Innovation project reporting Reading:
• Innovation project amount of money saved or • Leader to Leader:
generated — Leading Your
Total Life the
Peter Drucker
Way
• H T S W & S L:
Part 8

Session 7B: Learning Objectives: Final Session

Committing to • Evaluate personal results of this training
Continuous • Present evidence of achievements
Improvement • Set measurable goals for future leadership
Process development

Topics and activities:

• Wheel of life
• Major benefit reports to group
• Final Assessment (Breakthrough Plan)
• Complete Program Evaluation

Post Training Activities: • Purpose:

Assignments • Conduct staff “Innerviews” Implement the
• Coach staff to complete their own PRDs skills and
knowledge
acquired in this
Reading: program to
• Complete reading How to Win Friends and assure long term
Influence People learning,
• Complete reading Leader to Leader application, and
success

Dale Carnegie® Leadership Training for Managers Syllabus 8

Copyright ©2010 Dale Carnegie & Associates, Inc. All rights reserved
ISO-404-PD-SYL-0730-V4.1