Questions 1-2 refer to the following memo.

To: All network engineers

From: Mallory Thomas
I wish to remind all network engineers that the ________ changes to the system will take
1.
place this weekend. All network engineers are required to be present to assist with the
changes. Compensation will be paid at double the usual daily rate. This pay will be
effective __________.
2.
Any engineer unable to attend must inform his or her supervisor before the weekend
or may be subject to a temporary reduction in pay.

1. (A) schedule 2. (A) immediate

(B) scheduled (B) more immediate
(C) schedules (C) immediately
(D) to schedule (D) most immediately
Questions 3-6 refer to the following letter.

Dear Mr. Athlestad,

I ________ about the rental property on 54 Front Street, the lease of which will expire on
3.
December 31. I would like to inform you that we are leaving upon the end of this lease.
We ________ to a new area. Despite your recent offer, we are unable to stay here at the
4.
current monthly rent price. We will be leaving on December 27 for another property.
__________. We have looked at several other properties but have not yet signed a
contract.
5.
Let me know if a ________ offer can be made. I would be more than happy to meet you at
6.
your office to discuss another arrangement.
Xavier Zahar

3. (A) write 5. (A) I sent the contract to you last week.

(B) am writing (B) This place has a lot to offer us.
(C) will write (C) We are still open to further negotiation.
(D) would write (D) The space is much bigger than our current one.

4. (A) have moved 6. (A) better

(B) moved (B) good
(C) is moving (C) well
(D) will be moving (D) best
Questions 7-10 refer to the following e-mail.

To: hgeld@freenet.com
From: snaito@greenhotel.com
Subject: Charge Error
Date: March 12
Dear Ms. Geld,
Following your request on January 20, we reviewed our bank statements for your
deposit of $164.23 made through our website. While our system the ________ order, an
7.
error occurred, which resulted in your credit card being charged twice. This often
happens when the button is _________. Therefore, we have refunded the full amount to
8.
You. __________. Please check with your bank to make sure the funds have been credited
9.
to your account. If they have not been received, please contact US again. We apologize
for this error, and we appreciate your_________ at our hotel. Please let us know if you
10.
have any questions.
Satomi Naito
Guest Services

7. (A) processes 9. (A) The credit card is in the name of someone else.
(B) processed (B) Please send us a receipt of your order.
(C) is processing (C) This refund will show within seven business
(D) was processing days.
(D) The hotel will be closed on those days.

8. (A) accidents 10. (A) hospitality

(B) accidental (B)patronage
(C) accident (C) well-being
(D) accidentally (D)kindness
Questions 11-14 refer to the following memo.

To: Delivery Personnel

From: Max Fielding, Fleet Manager
Date: June 23rd
Re: Mandatory Uniforms
It has recently come to the company's attention that ________ of our drivers are not
11.
wearing the company uniform when dropping off items on our customers' premises.
Effective immediately, __________delivery personnel are required to wear the full
12.
company uniform whenever they are on duty. The full uniform, for both male and
female drivers, consists of a beige shirt, blue pants, and black shoes. In addition,
employee ID cards must be carried at all times.
These new procedures are being put into ________ to protect you, our employees, and
our
13.
customers.
_________.Your full cooperation is expected and appreciated.
14.

11. (A) an amount 13. (A) affect

(B) a number (B) infect
(C) the number (C) defect
(D) the amount (D) effect

12. (A) all 14. (A) IDs can be issued at the security office on the
(B) all of first floor.
(C) mostly (B) Failure to comply with these new regulations
(D) the most will result in disciplinary action.
(C) We will ask for everyone's sizes before the
end of the day.
(D)Regular staff may wear what they want while
in the office.
Questions 15-18 refer to the following letter.

Mr. Jason Silver

1245 Lions Gate Highway,
Alberton, ME 21472
Dear Mr. Silver,
Thank you for signing up for the Music CD of the Month Club. We are pleased to
welcome you as our _________member. __________. A music catalog and your membership
card are
15. 16.
enclosed in this letter. In addition, you have been _______ selected to receive an upgrade
17.
to our premium membership package free of charge. With our premium package, you
are entitled to order two CDs per month. This means that twice as much music will be
delivered to your mailbox as under the basic plan. And just as a reminder, if you
recommend a friend to our service and they sign up, we will give you one free month of
service. Your _________ recommendation code is located on your card.
18.
All orders are shipped via regular mail, and returns are accepted up to thirty days after
purchase.
We look forward to serving you.
The Customer Service Team

15. (A) late 17. (A) conveniently

(B) latest (B) exceptionally
(C) later (C) originally
(D) lately (D) randomly

16. (A) You now have access to over 5 million 18. (A) uniqueness
songs from over thirty genres. (B) uniquely
(B) Not everyone is given this opportunity. (C) unique
(C) The catalog is yours to keep. (D) non-unique
(D)We have been around for over 10 years.