Questions 1-2 refer to the following letter.

Dear Ms. Miles,

Let me answer your _______ question about travel insurance. You asked about
travel
1.
insurance
Plans A, B, and B+. We have discontinued Plan A. Plan B does not cover
dangerous sports, while Plan B+ covers sports such as hang gliding. Plan B+ is
more expensive than either Plan A or B, but it is the ________ choice among them
for an adventurous
2.
traveler.
Sincerely,

1. (A) much recent 2. (A) better

(B) recently (B) good as
(C) most recent (C) good
(D) more recently (D) best
Questions 3-6 refer to the following e-mail.

To: jparker@garnet.com
From: fgreen@garnet.com
Subject: Business Trip Update Date: May 11
Dear James,
I just wanted to send you this e-mail to update you on my business trip so far. As
you know, I started this trip in Alaska hoping to _________ the market there.
3.
Unfortunately, the turnouts in both Juneau and Anchorage were very small, and I
don't think I made _________ progress as I would have liked to see.
4.
My next stop was Vancouver, Canada, and I found the crowd there _________ more
5.
receptive to my ideas than the audience in Alaska. Seattle, Washington, is next,
and then I'll go on to Portland, Oregon. __________. I will e-mail you again later in
my
6.
trip to let you know how things go there.
Freddy

3. (A) sell 5. (A) much

(B) touch (B) ever
(C) enter (C) so
(D) fill (D) very

4. (A) most 6. (A) I've heard good things about those areas.
(B) more (B) I don't want to transfer trains.
(C) as much (C) The turnout there was also good.
(D) much (D) It is smaller than 1 imagined.
Questions 7-10 refer to the following announcement.

Attention, all airline ___________. We ask that you do not leave your bags
unattended
7.
at any time. There have been several cases of theft in the airport lounge, so we
__________ recommend keeping your bags with you at all times. If you are missing
8.
any of your luggage, please report it to security personnel as soon as possible.
__________. You can also go to the lost-and-found to search for your bags there.
9.
It is advisable to keep a name tag on your bag as that will help us to find
you_______
10.
quickly if the need arises.

7. (A) clients 9. (A) Seats are offered on a first-come, first-

(B) passengers served basis.
(C) visitors (B) The lounge is only open from 9 a.m. to 9
(D) audiences p.m.
(C) The carousel is taking longer than usual
during the holiday season.
(D) The security station is located next to the
lost-and-found desk.

8. (A) strongest 10. (A) more

(B) stronger (B)much
(C) strongly (C) too
(D) strong (D)further
Questions 11- 14 refer to the following information.

Mobile For You Service Agreement

Congratulations on your recent purchase of a Mobile For You cellular phone
package. We have some of__________ terms of service in the industry. Please take a
11.
moment to familiarize yourself with our service terms:
 Within thirty days of purchase, termination of the service is permitted. The
full purchase price will be refunded, minus the $50 _______ fee.
12.
 Only phones in good working order will be accepted for exchange or
refund. __________.
13.
 Payments are due on the 25th of each month. _________ payments will be
14.
assessed a $5 per day penalty.
The phone contract will be canceled after 60 days of non-payment.
For additional information, visit our website at www.mobileforyou.com. Thank
you for doing business with Mobile For You.

11. (A) the good 13. (A) Customers are able to use their phone
(B) better while roaming as well.
(C) the best (B) No refund will be given if the phone is
(D) best unusable due to damage.
(C) Refunds are processed through our
website.
(D) Bills may be paid on our mobile app.
12. (A) inducement 14. (A) Late
(B) revival (B) Last
(C) incitation (C) Latest
(D) activation (D) Later
Questions 15-18 refer to the following e-mail.

To: drathers@gondola.net
From: customserv@musiczone.com
Date: July 12
Subject: Re: Device Differences
Dear Mr. Rathers,
Thank you for e-mailing us regarding your purchase of the MicroMixer X2. As you
may have noticed, there are some stark differences between the older version of
the MicroMixer X2 and the newer version you purchased recently.
As you will see, the device is _________ ergonomically designed- adapted to fit more
15.
easily into your hand. While some might feel that it has made the device more
susceptible to cracking, we have made sure to use the strongest glass available. It
also has a more advanced interface. While this may seem __________ at first, it is to
16.
help you better control your music and give you the best sound possible.
____________. You may reply to this e-mail or fill out a survey on our website. But
we
17.
have a feeling you will love it just as _______ as we do.
18.
Jason Hu
Customer Service Manager

15. (A) much more 17. (A) The website was down from 9 a.m. to noon
(B) much today.
(C) most (B) Our return policy still stands.
(D) might (C) We are offering a gift certificate to those that
do.
(D) Please let us know what you think of the
device.

16. (A) nervous 18. (A) much

(B) daunting (B) many
(C) small (C) more
(D) crowded (D) most