Part-5.

　Incomplete Sentences
Question 1.
The report is ____________ finished; I just need to double check some of the
figures.
(A) anymore
(B) no more than
(C) more or less
(D) more and more

Question 2.
Please help ____________ to some complimentary cookies and drinks from
the table at the back.
(A) yourself
(B) on your own
(C) you're
(D) you

Question 3.
I couldn't ____________ my eyes when I saw the magician pull a rabbit from
his hat.
(A) familiarize
(B) believe
(C) understand
(D) recognize

Question 4.
Cassidy was so exhausted ____________ he collapsed on the bed as soon
as he returned to his hotel room.
(A) during
(B) while
(C) that
(D) if
Question 5.
This ____________ used technique can help avoid the development of rust
on your bumper.
(A) widely
(B) perfectly
(C) quickly
(D) exceptionally

Question 6.
Attendance at voting polls across the state ____________ in the last two
elections.
(A) decreases
(B) is divided
(C) downed
(D) has dropped

Question 7.
____________ the fact that your first application was rejected, you can make
an appeal on or before 31 January 2014.
(A) As though
(B) Even though
(C) In spite
(D) Despite

Question 8.
We are ____________ a professional videographer to make our wedding
video.
(A) looking
(B) searching
(C) glancing
(D) seeking
Question 9.
Jamal, if I have to ask you one more time to ____________ these shelves, I'm
going to lose my mind!
(A) be stocked
(B) stock
(C) stocking
(D) stocks

Question 10.
There are several eateries and cafes in close ____________ to our office.
(A) proximity
(B) address
(C) distance
(D) location

Question 11.
I found this expired contract when I was going ____________ some old files.
(A) about
(B) for
(C) on
(D) through

Question 12.
Just take this voucher to your local Save-On-Foods and ____________ it for
a free gift basket.
(A) redeem
(B) reply
(C) refund
(D) return

Question 13.
In the ____________, the Apple headquarters was located in Steve Jobs'
garage.
(A) forward
(B) start
(C) begin
(D) beginning
Question 14.
No matter ____________ difficult it may seem to reach your target, you must
try your hardest.
(A) however
(B) how about
(C) how
(D) how much

Question 15.
This government has a good ____________ program, offering public aid such
as universal health care, unemployment insurance, and subsidies for the
elderly and ill.
(A) welfare
(B) cab fare
(C) wellbeing
(D) health fare

Question 16.
The clerk was caught ____________ money from shop's tip jar.
(A) stealing
(B) stealers
(C) stolen
(D) steals

Question 17.
____________ on how soon you need the ink cartridge, you can choose the
regular mail or priority mail option at the bottom of the order form.
(A) Depending
(B) To depend
(C) Be dependent
(D) Depends
Question 18.
The upcoming ball sounds glorious! ____________, my wife and I won't be
able to make it because we already have plans that evening.
(A) Therefore
(B) Fortunately
(C) Unfortunately
(D) Moreover

Question 19.
____________ you happen to go, make sure you carry this handy little
electronic device with you.
(A) Whenever
(B) Whichever
(C) However
(D) Wherever

Question 20.
These days, the majority of people prefer to ____________ their shopping
online.
(A) make
(B) have
(C) do
(D) prepare

Question 21.
This new Sony model is more ____________, costing twenty-nine dollars less
than the last one.
(A) economy
(B) economical
(C) economize
(D) economic
Question 22.
The stars on our country's flag are ____________ of the fifty states.
(A) representative
(B) representation
(C) represent
(D) representatively

Question 23.
It is a common ____________ to believe that you can turn right at a red light
in this city.
(A) wrong
(B) error
(C) mistook
(D) false

Question 24.
This corporation treats its staff as if they were ____________; the employees
are often told that anybody else could easily do their jobs.
(A) replaced
(B) replaceable
(C) to be replaced
(D) replacing

Question 25.
Today's seminar has been postponed ____________ Friday.
(A) on
(B) to
(C) within
(D) for

Question 26.
I ____________ to Prague, but I'd sure love to go!
(A) will be going
(B) had been
(C) have never been
(D) have been
Question 27.
____________ the agenda for today's meeting are the new employee
regulations regarding work safety and the upcoming holiday period.
(A) Under
(B) On
(C) Upon
(D) In

Question 28.
The color enhancements will only be applied to the photo once the size
____________ modified.
(A) was
(B) has been
(C) will be
(D) will have been

Question 29.
Our complete list of products ____________ summarized on pages 44 to 49
of this brochure.
(A) were
(B) is
(C) are
(D) was

Question 30.
Entering this construction site without wearing a helmet or safety gear
____________ several risks.
(A) details
(B) retails
(C) retells
(D) entails
Part-6.　Text Completion
Questions 1 through 4 refer to the following article:

LAST-MINUTE FLIGHT OFFERS

Deals of the week. Guaranteed lowest prices to all destinations. If you

find anything cheaper, we'll ___(1)___ it.

Travellers, are the gloomy skies in England giving you the blues? Start
booking now. We have seat sales, last minute bargains, and the best rates
for advance bookings, all ready to go. ___(2)___

Choose a sunny tropical destination, take in the historical attractions of

Europe, visit off-the-beaten-track ruins in South America, or get wild in
Africa. The world is ready for you, so what are you waiting ___(3)___?

All of our prices include taxes. Advance seat selection and luggage
___(4)___ depend on the airline. Travel insurance is optional.

Question 1.
(A) fit
(B) supply
(C) compare
(D) match

Question 2.
(A) Our airline has been operating for over 30 years.
(B) We may not be the cheapest, but we offer the best quality.
(C) The United Kingdom offers countless interesting experiences.
(D) If you are short on ideas, how about the following?

Question 3.
(A) for
(B) to
(C) at
(D) about
Question 4.
(A) invitations
(B) explanations
(C) limitations
(D) relations

Questions 5 through 8 refer to the following article:

NOTICE TO VISITORS AT THE BALI FUN COAST WATERPARK

The waterpark management is not responsible for any lost possessions at

the Bali Fun Coast Waterpark. Last summer, ___(5)___ that several pairs
of shoes and sandals were stolen from the poolside.

We strongly recommend that all visitors ___(6)___ their footwear in one

of the lockers provided in the change rooms and use the free pool slippers
available from the slipper bin.

The lockers cost 25 cents and accept 1-cent, 5-cent, 10-cent, and 25-cent
coins. Change is provided from the entrance window for bills of $20 or
less. ___(7)___

Our lockers are safe and we ___(8)___ a report of anything being stolen
from one of them.

Thank you for your understanding.

Question 5.
(A) it was reported
(B) there was report
(C) a news report
(D) the report about

Question 6.
(A) slow
(B) sow
(C) stow
(D) sew
Question 7.
(A) We believe that $20 is a reasonable fee for this convenient service.
(B) If you need an ATM, the nearest one is in front of the Dominion Star bank in
nearby Cale Village.
(C) If you need a family changing room, follow the hallway past the regular changing
rooms and turn right.
(D) You can pay your bill after you enjoy your day at the Bali Fun Coast Waterpark.

Question 8.
(A) received
(B) will not have received
(C) didn't receive
(D) have never received

Questions 9 through 12 refer to the following article:

To: ClimeAxe@outlook.com
From: newsletter@apptutorials.com
Sent: 2 July 12 at 09:11
Subject: Tutorial of the Day

Hey Clime,

We've just done a review of the Literoom 6.7 app and wanted you to be
the first to know about it!

We found Literoom 6.7 to be a user-friendly and multi-purpose photo

editing application. Here's a/an ___(9)___ from the review,

"With phenomenal workflow, clear and simple interface, and excellent

photo management options, Literoom 6.7 represents the ___(10)___ of all
versions before it. Ideal for any skill level.

___(11)___ We say yes."

To read this review in its entirety or to read our ___(12)___ app reviews,
click on the following link:

http:/www.apptutorials.net
Question 9.
(A) quote
(B) saying
(C) sentence
(D) expression

Question 10.
(A) perfect
(B) perfectly
(C) perfection
(D) perfected

Question 11.
(A) Should you skip this upgrade?
(B) Is this upgrade worth the money?
(C) Is it time to upgrade your computer?
(D) Is this program difficult to use?

Question 12.
(A) others
(B) another
(C) other
(D) the other
 Questions 13 through 16 refer to the following article:
Do you want to improve your sales skills but don't have time to take a
class? Or just want to boost your figures and generate more income?
Then ___(13)___ an online sales course is best for you.
___(14)___ find the course that is best for you, all you have to do is sign
up for onlinecoursesinsales.com. Don't worry, registration is free and we
won't send you any spam.
For your username, we recommend using your e-mail address.
___(15)___
After choosing a password, you will be asked to answer a few personal
and work-related questions so that we can customize your profile to meet
your needs. ___(16)___, you can browse our categories or type keywords
into the search bar to find the online course that you are looking for!

Question 13.
(A) taking
(B) took
(C) take
(D) to take

Question 14.
(A) By order of
(B) In the order of
(C) In order to
(D) For ordering to

Question 15.
(A) Please email us with all the details.
(B) Don't forget to include your postal code.
(C) We only accept applications by email.
(D) That way you won't forget it.

Question 16.
(A) Finally
(B) The end
(C) Finishing
(D) Overtime
Part-7.　Reading Comprehension
Questions 1 - 3 refer to the following article:
(1)___________In the last month, the UK Department of Transportation has received
an influx of complaints from people claiming that taxi drivers in London were trying
to scam them out of money. (2)___________ The majority of the complaints received
are of taxi drivers either taking customers to the wrong location, or the driver getting
lost on the way to the desired location, both resulting in an increased fare.

Taxi Drivers in London are required to pass an exam before getting their taxi driver
license, which tests their knowledge of the London map, popular locations, the
quickest routes around the city and peak times of day for traffic. (3)___________
Therefore, such mistakes are usually very rare. (4)___________ Head of the London
Taxi Drivers Association, Caleb Cole, had the following to say in defence of the
drivers:

“Our drivers are required to have an extensive knowledge of the layout of the city, and
they all do, but taxi driving can be a stressful job. Our drivers often have to work long
hours in busy traffic. It’s understandable that mistakes will be made.”

Question 1.
What would be an appropriate title for this article?
(A) London Taxi Driver Wants Answers
(B) London Taxi Drivers on Strike
(C) London Taxi Drivers Accused of Cheating People
(D) London Taxi Drivers Demand Compensation

Question 2.
In which of the positions marked (1), (2), (3), and (4) does the following sentence best
belong? "The total number of complaints was more than triple what it had been in
previous months."
(A) (2)
(B) (3)
(C) (1)
(D) (4)
Question 3.
What are London Taxi Drivers required to have knowledge of?
(A) London bus timetables.
(B) London sporting events.
(C) London politicians.
(D) London road and street names.

Questions 4 - 8 refer to the following article:

To: FireHzrd911@hotmail.com
From: TommyT345@gmail.com
Cc: Office group
Subject: Shipping Supplies
Hey everyone,
It’s Tom here from logistics. I would like to start by thanking everyone for your hard
work and diligence in launching the Dixie Outdoors website. In this day and age,
more and more customers are choosing to do their shopping online, and we’ve already
seen explosive sales figures for online retail after only one month. We’ve got a few
glitches to work out, but thanks to all of you, we’ve been able to streamline our
business model. So please, everybody, give yourselves a pat on the back!

On a lesser note, there is one area of concern that needs to be addressed. Customers
have complained recently that their online orders were shipped in inappropriate and
offensive containers; namely, boxes that advertise alcoholic beverages. Some of our
more conservative customers have voiced their opinions on the matter in a negative
way. If you need to ship out an internet order, make sure that it’s in an appropriate
box. This means no alcohol boxes, or any other boxes with labels or designs that may
be considered inappropriate by the general public.
Thanks everybody,
Tom

To: TommyT345@gmail.com
From: FireHzrd911@hotmail.com
Subject: Shipping Materials
Tom,
Clarissa here from the Tuscaloosa store. Thank you very much for your kind words
about the website launch. It always feels nice to have your hard work validated. With
regards to the shipping materials, I have a few things that I would like to discuss. As
you know, our store has a larger inventory than many of the other locations, so by
default, we have been filling out more of the internet orders. I would say that we fill
out at least 30-40 orders a week. This puts a real strain on our shipping materials, and
in a lean economy, headquarters has made cuts on the spending money that they give
each store to buy supplies, such as boxes. I don’t know if you are aware, but the price
of a new box purchased from a shipping supply store can be $8-$10, depending on the
size and thickness of the cardboard. This situation is not sustainable, so I figured that
obtaining free boxes from the local liquor store would be much more cost effective. In
my opinion, the complaints of the customers are unfounded. It’s tantamount to
receiving exactly what you wanted for Christmas and criticizing the person that gave
you the gift for their choice in wrapping paper. Unless headquarters want to give us
more money for shipping supplies-and I mean a lot more money-I am going to
continue on with my current shipping methods, despite what a few out-of-touch
customers have to say about it.
Regards,
Clarissa

Question 4.
Who wrote the email with information about customer complaints?
(A) The owner of Dixie Outdoors
(B) Tom from logistics.
(C) A disgruntled customer.
(D) Clarissa from Tuscaloosa.

Question 5.
Why are customers complaining about their internet orders?
(A) They found the shipping containers to be inappropriate.
(B) The website is very slow and always under construction.
(C) The product they received was broken and they need a refund.
(D) They haven't been receiving the product they ordered.

Question 6.
How does Clarissa feel about the customers' complaints?
(A) The complaints were not directed at her store, so she doesn't care.
(B) She feels they are not justified and will not change her shipping methods.
(C) She feels they are justified and will change her shipping methods.
(D) She agrees with the customers' complaints and wants to apologize.
Question 7.
Which excuse is not mentioned by Clarissa?
(A) New boxes are pricy.
(B) It doesn't matter what's on the box.
(C) The economy is not good.
(D) Some customers enjoy drinking alcohol.

Question 8.
Why has Clarissa been shipping the orders in boxes from a liquor store?
(A) Because no one told her that she couldn't ship them in liquor boxes.
(B) She is secretly advertising for a liquor company that she works for.
(C) Because they are free and new boxes are expensive.
(D) Because she is new to the job.

Questions 9 - 10 refer to the following article:

Construction Notice
Attention: Exterior construction work will be taking place from Tuesday March 15th
until Friday March 25th at the following address:
Kansas City Convention Center, 301-307, 13th St., Kansas City, MO, United States.
During the period of construction, all facilities and services offered by the Kansas
City Convention Center will be temporarily halted. Members of the public are not
permitted to enter the building during this time.
The Kansas City Council would like to request the public’s understanding during this
period, and thank the public for its patience. If you have any questions or concerns,
please call the Steve Colbert, construction representative in the Kansas city council, at
913-918-1717.

Question 9.
During the construction period, what will happen to the Kansas City Convention
Center?
(A) It will be closed to the public.
(B) The inside will be refurbished.
(C) It will be moved to another location.
(D) It will continue running as normal.
Question 10.
What is the purpose of this text?
(A) To inform Convention Center staff of the building's closure.
(B) To inform the public of upcoming events.
(C) To inform the public of the building's closure.
(D) To inform the construction workers of their scheduled work period.

Questions 11 - 14 refer to the following text message:

Nihal Hakimi (11:11)
Delores, could you have a look at the attached outline for tomorrow’s meeting? Your
thoughts?
Delores Sanders (11:22)
Mostly looks fine. Due to time constraints, though, I would remove discussion point
#3.
Nihal Hakimi (11:25)
You mean about the contract amendments?
Amy Doha (11:25)
Sorry, I need to intervene here. Sarah Christina indicated that this matter couldn’t be
put off any longer. We need to discuss it tomorrow.
Delores Sanders (11:30)
Could we extend the meeting past 12:00 then?
Nihal Hakimi (11:36)
I don’t really want to steal everybody’s lunch break. Maybe resume after lunch?
Amy Doha (11:37)
Might I suggest that we provide a catered lunch? We actually have a catering budget
that needs to be used up before the end of the year.
Delores Sanders (11:38)
Sure, why not? Nihal, could you please send out a memo to the attached email list
indicating that lunch will be provided tomorrow, and the meeting will likely go until 2
PM or later?
Nihal Hakimi (11:50)
Sure. And should I affix the meeting outline to the memo?
Delores Sanders (11:55)
Please do. Nihal, will you be in attendance?
Nihal Hakimi (12:01)
Afraid I can’t, but I’d also like a copy of the outline now, as well as the meeting
minutes tomorrow afternoon.
Question 11.
Why does Delores Sanders think the outline needs to be modified?
(A) She thinks the outline is too detailed.
(B) There won't be enough time.
(C) One of the points is unnecessary.
(D) The outline is disorganized.

Question 12.
What does Amy Doha mean by "put off"?
(A) put something away
(B) delay something
(C) turn something off
(D) change the subject

Question 13.
What is Amy's suggestion?
(A) to resume the meeting after lunch
(B) to give the meeting attendees a free lunch
(C) to postpone the meeting to a later date
(D) to let the meeting attendees take a lunch break

Question 14.
Will Nihal Hakimi be at the meeting?
(A) She doesn't want to tell them.
(B) She isn't sure at this time.
(C) Yes, she will direct the meeting.
(D) No, but she wants to know what is discussed.
Questions 15 - 17 refer to the following article:
This third album from Berlin band, Hamster Destroyed the City, offers a delightful
fusion of ska and punk. Yet again, the band displays an original sound, perhaps most
notably the wonderfully energetic vocal performance of singer Klaus Waloshek. The
band's range of style seems at times completely unrestricted, ranging from the driving
powerful rhythm of tracks such as the album's opener, Die Seltsame Wurst, to the
sublime, gentle reggae beat of Lacherlich Hose. In spite of previously being criticised
for being too political, Hamster Destroyed the City continue to deliver social
commentary, using their music to try to make a difference, while offering catchy,
memorable songs guaranteed to appeal to a huge range of fans. The album gets a
massive thumbs up from this writer, and hopefully Hamster Destroyed the City will
continue to fulfill their potential with plenty more musical magic in the future.

Question 15.
This article would probably appear in which section of a newspaper?
(A) News
(B) Politics
(C) Business
(D) Entertainment

Question 16.
How does the writer feel about the album?
(A) He thinks it's repetitive.
(B) He thinks the songs contain a good mixture of styles.
(C) He thinks the band are lacking potential.
(D) He thinks the band are too political.

Question 17.
What does the writer use as material for this article?
(A) His own personal opinion of the album.
(B) Public response to the album.
(C) An interview he conducted with the band.
(D) Album sales figures.
Questions 18 - 21 refer to the following article:
To: Linda Jones
From: customerservice@orangeairways.com
Sent: Sep 14, 2012, 11:34
Subject: RE: Request for refund for cancelled flight
Dear Mrs. Jones,
Many thanks for your email. (1) ________ I am very sad to hear of your mother’s
passing away earlier this year which meant that you were not able to go to Malta for
your vacation this summer. I sincerely hope that you and your family have been able
to cope with the loss. (2) ________
Unfortunately, it is a policy of Orange Airways that under no circumstances will
refunds be given for cancelled flights. This policy is unwavering, even in the face of
exceptional circumstances such as yours. (3) _____________ Refunds are one of the
benefits that our customers give up in exchange for the lowest seat fares available.
On behalf of everyone here at Orange Airways, I would like to offer my condolences
to you and your family. (4) ________ We hope that you will choose Orange Airways
for your travel needs again in the future.
Best regards,
Brad Smith
CEO Orange Airways
Tel +440822120411 | Fax +440822120508 | Mobile +4408032178372

Question 18.
What was probably the content of the original email sent by Linda Jones?
(A) A diary entry about Linda Jones' vacation in Malta.
(B) A request for rescheduled flight information.
(C) A request for information about Orange Airways' cancellation policy.
(D) Feedback about Orange Airways' services.

Question 19.
What is the Orange Airways' policy on cancellations and refunds?
(A) No cancelled flights will be refunded.
(B) Cancellations made at least 24 hours before the scheduled flight will be refunded.
(C) Cancelled flights will be refunded for exceptional circumstances.
(D) Cancelled flights will be partially refunded.

Question 20.
What was the reason for the cancellation?
(A) A member of the family becoming ill.
(B) A lack of money.
(C) A death in the family.
(D) The customer decided she didn't want to go to Malta.

Question 21.
In which of the positions marked (1), (2), (3), and (4) does the following sentence
belong? "We realize this may seem harsh, but please understand that we are a budget
airline."
(A) (3)
(B) (2)
(C) (1)
(D) (4)

Questions 22 - 25 refer to the following article:

To Whom It May Concern:
I am writing to you regarding the recent application that Mr. Robert Williamson made
for a vacant teaching position at your school. Robert has been working at XYZ
Language School since December 2010. As I am the branch manager at the Central
Bangkok Branch, I am in charge of all teaching staff at our school, and thus have
worked closely with Robert over the last two years.
Robert has always conducted himself professionally in the workplace. He has always
been fully aware of his responsibilities, and always makes sure his work is complete
before leaving at the end of a working day. He is reliable and has a good attendance
record. He has taken a full part in other student-related events such as the production
of videos in the classroom, events involving parents and activity days and visits. In
doing so he has contributed much to the school’s image and reputation.
I feel Robert is well-suited to the profession of teaching, and has much to offer to any
school or organisation he works in.
Atid Jainukul
Branch Manager, XYZ Language School, Central Bangkok Branch
Question 22.
What relationship does the writer have with Robert Williamson?
(A) Friend
(B) Student
(C) Colleague
(D) Manager

Question 23.
What is NOT mentioned in this letter?
(A) Robert's suitability to the teaching profession.
(B) Robert's rapport with the students.
(C) Robert's contribution to school events.
(D) The amount of time Robert has been working at XYZ Language School.

Question 24.
What does the writer say about his relationship with Robert Williamson?
(A) They are not friendly towards one another.
(B) They have a close personal relationship.
(C) They have a close working relationship.
(D) They are not well acquainted.

Question 25.
What is a likely reason that the writer wrote this letter?
(A) He thinks that Robert Williamson should seek a new profession.
(B) Robert Williamson has been working at his school for five years.
(C) He doesn't wish to continue working with Robert Williamson.
(D) Robert Williamson asked him to write this letter.
Questions 26 - 27 refer to the following article:
...And “Hair” You Have It!
Hairdressing Service Menu
All haircuts - £10*
Haircut and shampoo - £12*

Semi permanent colour - £30

Permanent colour - £40

Partial hi-light - £30

Full hi-light - £40

Deep conditioning treatment - £20

Permanent wave - quoted by consultation

Hair extensions - quoted by consultation

*For haircut and shampoo services we offer a 20% discount for children under the age
of 12, university students and retired senior citizens. To find out more, click HERE.

Question 26.
Who would be eligible for a discount at this hairdresser's?
(A) A pregnant woman.
(B) A high school student.
(C) An elementary school student.
(D) A professional over the age of 60.

Question 27.
Where might you see this menu?
(A) On a billboard.
(B) On a business card.
(C) On the internet.
(D) In a newspaper.
Questions 28 - 32 refer to the following article:
PUPPIES FOR SALE
Make an addition to your family today
Hello, everyone, my name is Brandy Chase and my husband and I would like to
announce that our beautiful German shepherd, Beatrice, has given birth to six
charming puppies. The litter consists of 4 females and 2 males, each one as cute as the
next. The puppies have spent the past couple of weeks gaining their strength and
getting their bearings, but they are now ready for adoption. These are full-bred
puppies with certificates of pedigree. Each puppy costs $500 or best offer. Remember
that German shepherds are known for their strength, intelligence, obedience, and
trainability, which is why they are frequently partnered up with police officers.
Having said that, they also make excellent family pets. If you are interested, please
send us an email at Brandygirl546@hotmail.com. Please see below for an image of
the puppies when they were only two days old. We look forward to hearing from you.
-------------------------------------------------------------------------------------
To: Brandygirl546@hotmail.com
From: Tigersfan1716@gmail.com
Subject: Puppies
Dear Brandy,

My name is Martha Henderson and I am writing you to enquire about the German
shepherd puppies. My daughter, Marlene, has just bought a new house and her
husband’s dog, Baxter, recently passed away. He was getting old, but he was a real
fixture in the household. They have two small children, so the new dog must be very
good around kids. Also, Marlene and her husband frequently partake in outdoor
activities, so I hope German shepherds like to get some exercise.

Could we come by sometime next week to have a look at the puppies? Also, before
we do so, I need to address a few concerns. Have the puppies been vaccinated? Since
we plan to spend some time in the wild, it is important that the pups are resistant the
dangers of the outdoors. Also, I noticed that your ad says “or best offer.” Have you
received any other offers yet? How low would you be willing to go? Finally, have any
of the pups been taken yet? We don’t have a preference in the sex, but it would still be
nice to be able to choose the one we like the most when we come over. My daughter
has a very intimate relationship with animals, so she would really like to spend a little
with them and familiarize herself with their personalities before she makes the final
choice.
Thank you so much for posting the advertisement; I really hope we can make this
work. I’m sure you have your hands full with the pups, but do get back to me at your
own convenience.

Thanks again,
Martha Henderson

Question 28.
Which of the following is NOT mentioned about the puppies?
(A) The number of them.
(B) The date of birth.
(C) The breed.
(D) The characteristics of that breed.

Question 29.
What is implied in the posting?
(A) Some of the puppies are unhealthy.
(B) The seller needs to get rid of the puppies as soon as possible.
(C) The seller might be willing to lower the price.
(D) The owner hopes to sell the puppies to a police officer.

Question 30.
Who will be the eventual owner of the puppy?
(A) Marlene Henderson.
(B) Mr. Henderson.
(C) Brandy Chase.
(D) Martha Henderson.

Question 31.
What prerequisite must the puppy have?
(A) It must be comfortable around kids.
(B) It must be big and fluffy.
(C) It must do well in small spaces.
(D) It must be a big dog because small dogs are annoying.
Question 32.
What is one thing that Martha and her daughter don't care about?
(A) The puppy's future resistance to diseases.
(B) The price of the puppy.
(C) The personality of the puppy.
(D) Whether the puppy is male or female.

Questions 33 - 37 refer to the following article:

THE INTERNATIONAL BEER PUB
Over 300 import bottled beers and 30+ international beers on tap.
Located in the historic Selby district, famous for its colonial architecture and
cobblestone streets, the International Pub is a newcomer to the city’s nightlife options.
But what we lack in experience, we make up for in quality and variety.
With more international beers on our menu than any other pub in town, the
International Pub truly lives up to its name!

Weekly specials:
Monday: Wings night. Buy 1 order, get 1 free.
Tuesday: German night. All German bottled beers 20% off.
Wednesday: Quiz night. Bring a team of 4. 7-9 PM.
Thursday: Sports night.
Friday: Happy hour 5-7 PM
Saturday: Breakfast & Lunch specials.
Sunday: Closed.
The International Beer Pub
Review #98
Review title: Massive disappointment
1 star
Date visited: Friday, March 11
Time of visit: 5-6 PM

Review: I’m from Elister but I’ve been living abroad for several years. On my most
recent visit home, I was thrilled to hear that we now have a pub specializing in
international beers. However, in the single hour that my mate and I visited, we
encountered disappointment upon disappointment.

First, the hostess barely acknowledged us as we entered because she was too busy on
her phone. After we were seated, we noticed from a little advert on the table that it
was happy hour. But their idea of a “happy hour” is that if you buy three of the same
kind of beer, you get one free. Who wants to go to a bar with 300 kinds of beer, then
only drink the same one all night?
Next came our biggest disappointment. After we carefully selected the beers that we
wanted from the long list on the menu, the server informed us that not one but both of
the beers we wanted to order were out of stock. Disappointed, we looked at the menu
for a few more minutes then came up with a second choice. Again, both out of stock!!
We decided to ask her what similar beers they DID have, upon which she answered
that she didn’t really know which ones were similar. You would think that a waitress
working a bar that specializes in different kinds of beer would at least know her stuff.
We asked her to go ask the bartender, which she did, and the bartender himself
recommended Guinness. That’s right, Guinness. A beer that you can find in every
single bar in town.
The International Beer Pub is not what it sells itself as. Maybe they have 300+ beers
on their menu, but don’t expect them to actually have any of them! The least they
could do is update their menu or have little stickers covering the items that are
unavailable.
Won’t be visiting again.
Matt T., Manager at The International Beer Pub, responded to this review, 14 May
2014
Hi there,
Thank you for taking the time to review The International Beer Pub. We highly
appreciate the feedback as it can help us to improve our service. I am very sorry to
hear that you had a poor experience. Please allow me to offer an explanation.
According to the date of your visit, we were in the middle of a distributor changeover.
We had a bad experience with a previous one, but hadn’t yet received our first order
for our next one. It is very unusual for us to run out of so many beers, but that week
was one exception. Secondly, I think you had a bit of bad luck in your selection.
While it is true that we ran out of a few dozen types, we still had well over 200 bottled
imports available.
As for the staff members that you mentioned, I’m sorry they behaved in this way. We
have hired almost entirely new staff since your visit, and all of our new servers have
undergone intensive training so as to be able to answer any product questions our
customers throw their way.

Regarding your suggestion to indicate which drinks are unavailable, thank you for
that. We’ve had the same comment from a few other customers, and are about to roll
out new printed paper menus that ONLY include available beers, and customers will
be able to easily circle whichever ones they want. I would urge you to give us a
second chance on your next visit.
Thanks and have a wonderful day.

Question 33.
What do we know about the International Beer Pub?
(A) It is open every day of the week.
(B) It specializes in domestic draft beer.
(C) It is quite new.
(D) It is very old.

Question 34.
What is the reviewer's most serious complaint?
(A) Unfriendliness of staff.
(B) Poorly designed menus.
(C) Lack of selection.
(D) Low quality food.

Question 35.
According to the manager's response to the review, why did this problem occur at the
time of the reviewer's visit?
(A) The pub had just opened the week before that.
(B) The pub was just about to order from a new distributor.
(C) The manager was on holiday that week.
(D) The pub had just recently hired new staff.

Question 36.
Which of the following claims is made by the pub manager in his response?
(A) The beer quality has improved since the review.
(B) The pub still has the best selection of imported beer in the city.
(C) The hostess was fired as a result of the review.
(D) The waitresses can now answer any beer-related questions.
Question 37.
What is one complaint that is not addressed by the pub manager?
(A) the poor "happy hour" special
(B) the unprofessionalism of the old staff
(C) the cleanliness of the pub
(D) the lack of knowledge among staff

Questions 38 - 42 refer to the following article:

Terry Blankenship
87 Forrest Glenn Dr.
San Diego, California 34567
San Diego Parks Department
2456 Piney Avenue
San Diego, California 34567
To whom it may concern,
I would like to voice a formal complaint about an unfortunate event involving an old
man and a pack of raccoons that occurred in Bastion Pond Park on Saturday,
September 24th, 2013.
On that beautiful afternoon, I was taking my grandfather, Donny, out for a weekend
stroll when several aggressive raccoons came out of nowhere and accosted him while
he was eating his lunch at a picnic table. As the raccoons raced towards us, I was
petrified, and as they scratched ferociously at my grandfathers’ legs and arms he fell
wearily to the ground and banged his elbow on the root of an old dogwood tree. As he
lay there, battered and confused, I couldn’t help but notice that the fall caused him to
stain his brand-new white trousers.
This raccoon infestation in your park must be dealt with swiftly. I demand a letter of
apology and payment for the dry cleaning bill for my grandfather’s pants.
Thank you and good day,
Terry Blankenship
-------------------------------------------------------------------------------------
San Diego Parks Department
2456 Piney Avenue
San Diego, California 34567
Terry Blankenship
87 Forrest Glenn Dr.
San Diego, California 34567
Dear Mr. Blankenship,
We are regretfully sorry to hear the news of the event involving the raccoons and your
grandfather. We are fully aware of the recent spike of encounters between people and
raccoons in our parks. Please rest assured that we are doing everything in our power
to mitigate it.
Sadly, many of our park’s patrons are fond of feeding the raccoons and trying to take
‘selfies’ with the animals to upload onto social media websites. We do not condone
this activity, and to be blunt, we are sick and tired of it.
To address your demands, we will happily send your grandfather a letter of apology,
but I am afraid that we are not liable for the soiled clothing. Therefore, we formally
deny your request for us to pay the dry cleaning bill. We hope you understand.
Thank you for your concern about the parks, Mr. Blankenship. We value our patrons
and we hope to have the raccoon infestation under control as soon as possible.
Thank you for your time,
Paige Callahan
-------------------------------------------------------------------------------------
WARNING
There have been recent complaints of raccoon attacks in the area.
Raccoons are wild animals. Feeding them or approaching them may contribute to
their aggressive behavior. The maximum penalty for doing so is $300.
These picnic tables are provided by the San Diego Parks Department. They are meant
to provide seating for picnics. Food is not prohibited but eat at your own risk. The
park is not responsible for any injuries sustained if you choose to eat here.

For injuries or emergency assistance, dial 911.

Posted on October 10, 2013

Question 38.
Where was Mr. Blankenship's grandfather attacked by raccoons?
(A) The Parks and Recreation Department.
(B) Bastion Pond Park.
(C) Piney Avenue Park.
(D) San Diego Park.
Question 39.
What did Mr. Blankenship ask the Parks Department to do for compensation?
(A) Pay his dry cleaning bill.
(B) Capture all of the raccoons.
(C) Hold a public forum about parks.
(D) Clean up the parks in the area.

Question 40.
Why are the raccoons attacking people in the park?
(A) Their former habitat has been destroyed.
(B) Because people are feeding the raccoons.
(C) All of the raccoons in the area have diseases.
(D) A landfill was recently installed next to the park.

Question 41.
What action will Mrs. Callahan take in response to the letter?
(A) She will pay for the dry cleaning bill, but will not apologize.
(B) She will capture all of the raccoons in the park.
(C) She won't pay for the dry cleaning bill, but will apologize.
(D) She will write the landfill a very angry letter.

Question 42.
What can we infer about the warning sign?
(A) It proves that park was responsible for Mr. Blankenship's grandfather's injury.
(B) It was placed there partially as a result of Mr. Blankenship's letter.
(C) It was ignored by Mr. Blankenship's grandfather.
(D) It contains false information about the raccoons.

Questions 43 - 45 refer to the following article:

Are you...
Dissatisfied at work?
Looking for a new adventure?
Do you...
Love children?
Love helping others?
If you answered yes to the above questions, then your long search for job fulfilment
could be at an end. Darv Will Educate is a new English Language School based in
Montanchez in the heart of the Spanish countryside. Established in 2011 by co-
founders Mark Darvill and Stephen Willis, Darv Will Educate strives to offer quality
English education to elementary school children. Working for Darv Will Educate you
will enjoy the benefit of a fluent English and Spanish-speaking assistant, a full and up
to date curriculum complete with course books and teaching resources, a spacious
working environment, friendly and helpful reception staff and much more. Also, let’s
not forget the best part; you will get to spend your days working with wonderful
children, giving them the opportunity to achieve native level English speaking before
they’ve even finished elementary school! So what are you waiting for? Click here to
fill out an application form, and before you know it you could be enjoying your new
life in beautiful Montanchez!

Question 43.
What kind of people is this job advert aimed at?
(A) People who enjoy working with adults.
(B) People interested in the culture of Spain.
(C) People who want to change their job.
(D) People who enjoy working from home.

Question 44.
What facilities does this article mention?
(A) Free Spanish lessons.
(B) A playground to enjoy with the students.
(C) Curriculum textbooks.
(D) Interactive whiteboards.

Question 45.
What is the aim of this text?
(A) To offer information on the town of Montanchez.
(B) To deliver facts about the management of the school.
(C) To attract people to go and work at the school.
(D) To warn people against working for other companies.
Questions 46 - 50 refer to the following two e-mails and travel itinerary
To: Tina Slater

Hey, Tina! Long time no see. I don't know if you remember me, but we met a while
back in Chiang Mai while traveling last April. You may recall I have long, red hair
and I was on my way to China and then New York after Thailand. I just wanted you to
know that I will be in Taipei from July 17th to 31st because I have some time off
work. That gives me exactly two weeks to explore the beautiful island that you call
home.

If you have time, could you please recommend some interesting places to visit? I
really want to experience Taiwanese cuisine, spirituality, and some of the natural
beauty of the island. I hear there are a lot of great hiking trails. Is that true? I'll be
traveling with my friend, Dave, who isn't as keen on steep trails, so hopefully we
could find a trail that isn't too difficult and is more accessible to hikers without much
experience. Of course, if you would like to tag along at any point during our trip, we'd
love to have your company. We'll have to get dinner in Taipei at the very least. Thanks
for your time, Tina. Hope to hear from you soon!
Best,
Chris Jakubowski
-------------------------------------------------------------------------------------
To: Chris Jakubowski

Hey, Chris. Great to hear from you! Where are you living these days? Still working as
a travel agent, I presume? It's great to hear that you and your friend, Dave, will be
coming to Taiwan for a visit. In two weeks you should be able to see a great deal of
the island. I would recommend spending a few days in Taipei and soaking up some of
the sights in the city. Taipei is a very convenient city to travel around, and you can see
many amazing sites such as Longshan Temple, Chiang Kai-shek Memorial Hall, and
Shilin Night Market all in one day. While you're here, you might as well go up to the
top of the Taipei 101 building as well. As far as food goes, there are too many good
restaurants to count, but I definitely suggest getting your hands on a good bowl of
beef noodle soup.

From there, I'd suggest hopping on a train and getting down to the east coast. The
county of Yilan boasts some impressive waterfalls, and it's not too far from Taipei.
You can also go to the nearby town of Jiaoxi for a nice hot spring experience.
From Yilan, I suggest going further south to Taroko Gorge. It's a must-do for any
traveler in Taiwan. Rent some scooters and make your way back into some absolutely
amazing scenery. There are trails for all hiking levels there, and I advise you to bring
your camera! It's absolutely stunning.

If you have time, you could head over to the west coast and check out the city of
Tainan. There you'll find the largest collection of old temples and buildings on the
island. Definitely check out the Confucius Temple. It's my personal favorite.

I really hope I can meet up with you guys on your trip, but I will have to check my
work schedule to see if it is possible. Where are you guys staying in Taipei? If you
like, you can stay at my place. We've got an extra room and a very comfortable couch.
Just let me know! Talk to you soon.

Tina
Chris and Dave's Taiwan travel itinerary
July 17: Arrive in Taipei, check in at hotel
July 19-21: Exploring Taipei, including Longshan temple, Chiang Kai-Shek Memorial
Hall, Taipei 101 and Elephant Mountain. Eating: Shilin Night Market and beef noodle
soup
July 22-23: Exploring just outside of Taipei, Danshui, Jiufen, and Wulai
July 24-25: Yilan: hiking to waterfalls and soaking in hot springs
July 26-28: Hualien: scootering in Taroko Gorge, more hiking
July 29-30: Taitung: Platform of the Three Immortals, surfing
July 31: returning to Taipei and flying out late at night

Question 46.
How long will Chris be in Taiwan for?
(A) Two weeks.
(B) One month.
(C) Ten days.
(D) One week.
Question 47.
Where did Chris originally meet Tina?
(A) New York.
(B) Chiang Mai.
(C) Taipei.
(D) Beijing.

Question 48.
What does Tina suggest that Chris should do in Tainan?
(A) Go to the top of the Taipei 101.
(B) Check out the Confucius Temple.
(C) Take a dip in the hot springs.
(D) Go to Taroko Gorge.

Question 49.
What will Tina have to check before she joins Chris on his trip?
(A) When she has to work.
(B) The weather conditions.
(C) Her social calendar.
(D) Her financial situation.

Question 50.
Which of Tina's recommendations was not taken by Dave and Chris?
(A) One of her food suggestions.
(B) Transportation for Taroko Gorge.
(C) Elephant Mountain.
(D) A visit to the west coast.
Questions 51 - 52 refer to the following article:
Information on ryokan etiquette for guests coming from other countries:

Guests must remove footwear before entering the premises and change into the indoor
footwear provided. Indoor footwear may be worn at all times inside the ryokan.
The yukata bathrobe may be worn at all times inside the ryokan. Please fold the
yukata bathrobe left side over right side (folding right side over left side is a custom
reserved for funerals only).

The public bath is open 24 hours. Guests are not permitted to wear swimwear or other
clothing inside the public bath.

We hope you enjoy your stay here at Lotus Garden Ryokan.

Question 51.
Why is it important to fold a yukata bath robe left side over right side?
(A) Folding right over left indicates that one is about to enter the public bath.
(B) Folding right over left is reserved for people of higher status.
(C) Folding right over left indicates that a child has been born.
(D) Folding right over left indicates that someone has died.

Question 52.
What are guests allowed to wear inside the public bath?
(A) Nothing
(B) A shower cap.
(C) Indoor footwear.
(D) A swimsuit.
Questions 53 - 54 refer to the following article:
Cecilia Cortez 9:45 a.m.
I’m downstairs. Could you buzz me in?
William Claes 9:46 a.m.
I just stepped out for a moment. Could you just leave it with security?
Cecilia Cortez 9:47 a.m.
Sorry, I have strict instructions from the boss to hand the file to you directly. I don’t
mind waiting.
William Claes 9:49 a.m.
Sure. Give me five to 10.
Cecilia Cortez 9:51 a.m.
It’s a little chilly out so I’m going to wait in my car. I’m in the maroon Honda Civic
near the door. There are a few empty spaces right beside me.
William Claes 9:53 a.m.
Actually, staff are instructed to use the employee entrance on the West side of the
building. I’m almost there. I’ll message you when I reach my desk and buzz you in.
Sorry, we are bound to follow security protocol.
Cecilia Cortez 9:54 a.m.
It’s fine. I understand!
Question 53.
Where is Cecilia Cortez during this conversation?
(A) At the security desk.
(B) In the employee parking lot.
(C) In her office.
(D) In the visitor's parking lot.

Question 54.
What can we infer about the file?
(A) It is quite large.
(B) It contains confidential information.
(C) It contains Cecilia Cortez's resume.
(D) It has been lost.