1. Customer complaints have become much more _____ since we installed the automatic messageing system that filters calls. (A) managing (B) manage (C) manageable (D) management 2. The _____ of the company’s financial officer has left a vacancy that the CEO is trying to quickly fill. (A) resigned (B) resignedly (C) resignation (D) resign 3. Accounting graduates are required to obtain ____ to establish their credentials as licensed public accountants. (A) certify (B) certified (C) certifiable (D) certification 4. Points earned on the purchase of any of the products are not _____ to other customers. (A) transfers (B) transfer (C) transferable (D) transference 5. The company normally requires each applicant to be interviewed, but they made an _____ for Mr. Payne because of his outstanding resume. (A) exceptional (B) exception (C) except (D) excepting 6. The health club management keeps customers _____ by providing quality service and discounted memberships on a monthly basis. (A) satisfaction (B) satisfy (C) satisfyingly (D) satisfied 5. The company normally requires each applicant to be interviewed, but they made an _____ for Mr. Payne because of his outstanding resume. (A) exceptional (B) exception (C) except (D) excepting 6. The health club management keeps customers _____ by providing quality service and discounted memberships on a monthly basis. (A) satisfaction (B) satisfy (C) satisfyingly (D) satisfied 7. I don’t consider it helpful _____ the manager for advice, as he seems to know less than anyone else. (A) ask (B) to ask (C) by asking (D) asked 8. Meat packing plants must be given a week’s _____ before an inspector from the Department of Agriculture visits the plant. (A) notice (B) notices (C) noticed (D) noticeable 9. Please be _____ and refrain from speaking loudly or causing a disruption during the speaker’s presentation. (A) considered (B) consider (C) consideration (D) considerate 10. Each year, the reclusive writer _____ 25 percent of his yearly earnings to an orphanage located just outside of the city. (A) donates (B) donating (C) are donated (D) to donate 11. Computer game manufactures are often _____ even in times of economic slowdown because the games they produce are usually addictive. (A) profitable (B) profitably (C) profit (C) profiteers 12. Jeff Myers prefers a job that offers the _____ he enjoyed while completing his internship at Rytech International. (A) flexible (B) flexed (C) flex (D) flexibility 13. It is _____ that with the glut of digital products coming into the market, the electronics industry is entering a challenging phase. (A) cleared (B) clearly (C) clearest (D) clear 14. The firm was granted an _____ to file its corporate tax with no penalty as long as it makes the necessary tax prepayments. (A) extend (B) to extend (C) extension (D) extensive 15. The artist, whose paintings are currently on exhibit at the Parkinson Art Center, gets his _____ from the works of Monet and Degas. (A) inspire (B) inspiring (C) inspired (D) inspiration 16. Most recruiters admit that it is an _____ for candidates to have a strong background in at least one foreign language. (A) advantage (B) advantaged (C) advantageous (D) advantageously 17. The meeting was still a success _____ the guidance of the vice president and others in senior management. (A) though (B) without (C) unless (D) even 18. All products in the catalog are available in our online store, _____ customers to shop from the convenience of their homes. (A) allows (B) allow (C) will allow (D) allowing 19. _____ the wide range of services offered by the agency, it is surprising they have a fairly narrow client base. (A) Meanwhile (B) Then (C) Considering (D) Again 20. Please give us your mobile phone number _____ Mr. Saunders has other questions to ask you. (A) in case (B) even if (C) despite (D) therefore 21. The women _____ our organization are either full-time housewives or college students who want to make a difference in our community. (A) join (B) joining (C) will join (D) will be joining 22. A reminder was sent to the staff that wise _____ of company supplies would decrease monthly expenditures. (A) utilization (B) utility (C) utilize (D) utilizer 23. In the business world today, there is a growing optimism _____ the rising value of the dollar. (A) view (B) with respect (C) over (D) refer to 24. The Miracle Skin Company has received hundreds of inquiries ______ it ran its first advertisement in all the major dailies. (A) before (B) by (C) since (D) past 25. The company’s standing in the telecommunications industry was forged _____ years of putting the customer’s needs first. (A) regarding (B) but (C) when (D) through 26. Delegates from the ITO have gathered _____ the practicality of current import/export laws. (A) to analyze (B) analyze (C) analyst (D) analysis 27. _____ worries that the government will be unable to control the budget deficit, it is expected that national spending will reach an all-time high. (A) Nevertheless (B) Despite (C) After (D) However 28. _____ new competitors have flooded the market, management does not view them as a serious threat to business. (A) In spite (B) For (C) Regardless of (D) Even though 29. The studio is expected to release five more films before the end of the year _____ their summer movie makes a good showing at the box office. (A) there (B) so (C) if (D) then 30. The company is strict about having progress reports submitted _____ the end of each week. (A) early (B) when (C) by (D) promptly Question 31-33 refer to the following article. The air- travel industry and environmentalists from around the country are eagerly awaiting the 2nd Air Transportation and the Environment Conference ___ next week. The keynote speakers will focus on the concerns and progress made in each of these areas by speaking on current trends in creating more environmentally friendly aircraft and airports. 31. (A) can open (B) opened (C) opening (D) is opened The 1st Air Transportation and the Environment Conference was highly successful, and all the sessions were very well _____. 32. (A) attended (B) organized (B) deserved (D) managed Therefore, early registration is strongly recommended as _____ is certain that the discussion meetings scheduled for this year will fill up quickly as well. 33. (A) this (B) it (C) there (D) that