Part-5.

　Incomplete Sentences
Question 1.
The next applicant is the one over there on the sofa ____________ out the application
form.
(A) fill
(B) has been filling
(C) to be filled
(D) filling

Question 2.
A perfect diamond is ____________ to find; they all have flaws.
(A) possibly
(B) impossibly
(C) impossible
(D) possible

Question 3.
Aisle seat or window seat, I'm not very picky, ____________ one is good for me.
(A) or
(B) either
(C) neither
(D) nor

Question 4.
It was ____________ Robert and Satya who hadn't been fully trained on how to use
the temperature gauge.
(A) just the
(B) seldom
(C) only
(D) unusually

Question 5.
I apologize in advance for any ____________ this may cause you.
(A) impatience
(B) inconvenience
(C) insistence
(D) incompetence
Question 6.
I did not see ____________ of you at the board meeting yesterday.
(A) anyone
(B) all
(C) someone
(D) any

Question 7.
We have been working on this sales chart ____________ two and half days now.
(A) over
(B) since
(C) long
(D) for

Question 8.
Do you recall the time ____________ Wayne made a fool of himself during a poker
game?
(A) where
(B) that
(C) whom
(D) while

Question 9.
Doctor Fitzgerald has cancelled the appointment ____________ he believes you don't
need the surgery.
(A) due to
(B) result of
(C) owing
(D) because

Question 10.
If you need somebody to help you, maybe you should see the school ____________.
(A) advisor
(B) advisable
(C) advised
(D) advice
Question 11.
This tool is ____________! It broke after I used it only once!
(A) users
(B) useless
(C) used
(D) using

Question 12.
The price of oil has been ____________ wildly since March.
(A) upping
(B) enhance
(C) vibrating
(D) fluctuating

Question 13.
Now that our company ____________ in the global market, we are going to open an
overseas branch.
(A) will have expanded
(B) expanding
(C) expands
(D) is expanding

Question 14.
Unfortunately, your delivery has been ____________ due to a shortage of drivers.
(A) delayed
(B) late
(C) later
(D) stopping

Question 15.
We've ____________ sent in the product registration dossier, but haven't heard back
from the reviewer yet.
(A) already
(B) waited
(C) still
(D) not
Question 16.
The CEO was arrested on charges of ____________, including accepting bribes.
(A) consumption
(B) function
(C) eruption
(D) corruption

Question 17.
The processing fee must be ____________ no later than July 6.
(A) completed
(B) owed
(C) paid
(D) dealt

Question 18.
____________ the group of kids being watched by a teacher?
(A) While
(B) Were
(C) Why
(D) Was

Question 19.
This vending machine is ____________ so you'll have to use the one downstairs in
the lobby.
(A) breaking
(B) working
(C) out of order
(D) repaired

Question 20.
Humphrey devotes a lot of his time to ____________ the stock market.
(A) studies
(B) have studied
(C) study
(D) studying
Question 21.
Corben ____________ in France for twenty years and still had never been to the
Eiffel Tower.
(A) had been living
(B) had to be living
(C) lives
(D) has lived

Question 22.
Over 6000 people are ____________ by the City of Edmonton transportation
department.
(A) employees
(B) employers
(C) employed
(D) employment

Question 23.
Singapore lies near the equator so the sun sets ____________ six o'clock every day of
the year.
(A) beyond
(B) around
(C) on
(D) between

Question 24.
Post-it notes were first ____________ in 1978.
(A) to be marketed
(B) marketed
(C) marketing
(D) markets

Question 25.
____________, the wife of the victim didn't want to speak to the reporters knocking at
her door because it was too soon after the accident.
(A) Unfortunately
(B) Undeniably
(C) Understandably
(D) Unacceptably
Question 26.
I have requested the administrator of the group ____________ advertisements from
the group page.
(A) to have banned
(B) ban
(C) to ban
(D) to be banned

Question 27.
Do you feel like you are adequately prepared ____________ your speech on Friday?
(A) on
(B) for
(C) about
(D) to

Question 28.
Police are ____________ searching the city for the lost 4-year-old boy.
(A) systematically
(B) systematic
(C) systemic
(D) system

Question 29.
When making a long journey, it's best to get an early ____________.
(A) start
(B) up
(C) awake
(D) wake

Question 30.
My mother has a terrible ____________ of direction; she gets lost the moment she
steps out of her front door.
(A) scents
(B) center
(C) cents
(D) sense
Part-6.　Text Completion
Questions 1 through 4 refer to the following article:
What follows is a brief description of your coverage for medical issues as a full-time
employee at TAPP. For complete details on the Medical Insurance Policy, please
___(1)___ to the relevant pages in the company policy database.
Your medical insurance plan covers all routine medical care, lab work, prescription
drugs, treatments of injuries, surgery, hospital stays, and ambulance rides. ___(2)___
coverage is also available for dental work and eye care, including glasses, prescription
sunglasses, and contact lenses.
Expenses that are not covered by the plan include self-inflicted injuries, injuries
sustained under or due to the influence drugs or alcohol, and cosmetic surgery that is
deemed unnecessary. Children of the employee are also covered by the plan
___(3)___ they are full time students in any educational facility.
Part-time TAPP employees are not eligible to receive health care coverage. Note that
working 40 hours per week does not necessarily render you a “full-time” employee.
___(4)___ For temporary employees, details about your health coverage should be
found in section 3 of your contract.

Question 1.
(A) refer
(B) relearn
(C) return
(D) repair

Question 2.
(A) Partial
(B) Part
(C) Party
(D) Partly

Question 3.
(A) as long
(B) along when
(C) longer than
(D) so long as
Question 4.
(A) To apply for a full-time position, please follow the application instructions on our
website.
(B) All health care claims must be made in person at the human resources department
in room 3-C.
(C) For a complete definition of full-time vs. part-time employment, see section 21C
of the company policy database.
(D) Full-time employee salaries are commensurate with related experience and
educational qualifications.

Questions 5 through 8 refer to the following article:

$50 off your next purchase using PayPal
Discount Code: 0e55ejjd1
Merchant Terms:
This code ___(5)___ you to receive a $50 discount on any purchase of $50 or more.
No coupon is necessary to receive the discount, only the code above. Limit of one
discount code per purchase.
Cannot be combined with any other discounts or offers. ___(6)___ Offer is only valid
until 11:59 EST on October 17, 2014.
PayPal Terms:
The discount code can be used for any online purchase made using PayPal. The user
must have a registered PayPal account and be signed in to his or her account when
making the purchase. Discount will be applied to the price after sales tax ___(7)___
added.
Note: Offer may not be valid if there are connectivity problems between the
merchant's website and PayPal. If this problem occurs, log out and log back in to your
account and try again. If the problem ___(8)___, contact PayPal.

Question 5.
(A) titles
(B) title
(C) entitles
(D) entitled
Question 6.
(A) For more discounts, check out our website.
(B) Please see instructions on the back of the card.
(C) This includes both merchant discounts and user credits.
(D) All orders are shipped before noon of the following day.

Question 7.
(A) be
(B) has been
(C) will be
(D) was

Question 8.
(A) enlists
(B) refits
(C) persists
(D) resists

Questions 9 through 12 refer to the following article:

www.wekanchat.com
WE KAN CHAT online calling service FAQ
1. Why was my payment to WE KAN CHAT declined?
Reasons for your failed payment attempt may include one or more of the ___(9)___:
‧ You entered the wrong card number, password, or three-digit verification code on
the back of your card. Please check your card details and try again.
‧ You had ___(10)___ funds or credit on your card. Contact your bank for details.
‧ You might be using an anonymous proxy server to access the Internet, which
trigger's our safety warning system. Try again from a trusted computer or register
your personal device.
‧ There is a problem with your account or you have been banned previously for
failing to follow our website’s code of behavior. ___(11)___
‧ We are constantly doing our best protect our users from fraud, ___(12)___ we may
occasionally make a false fraud alert. We apologize if this causes you any
inconvenience. If you continue to experience declined payments and have already
tried the above-mentioned avenues, then don't hesitate to contact our helpline at 1-
800-WEKANCH.
Question 9.
(A) following
(B) follow
(C) followed
(D) follows

Question 10.
(A) insufficient
(B) inspecting
(C) insignificant
(D) insertable

Question 11.
(A) Here at We Kan Chat, we value your opinion on all of our services.
(B) If the website problem persists, contact your internet provider.
(C) If your account has been flagged for such reasons, it is irreversible.
(D) Simply enter the code into the box below and press enter.

Question 12.
(A) so
(B) while
(C) if
(D) because
 Questions 13 through 16 refer to the following article
STATEMENT OF PROPERTY TAXES PAYABLE IN 2006
Taxpayer's Copy
Save this copy for ___(13)___ reference.
This is your property tax statement for 2005, payable in 2006 for the property "1121-
21st 5th floor, suite A" The figure in the column on the right represents your total
amount to be taxed. Use this amount on Form I-002 to determine if you may
___(14)___ for a tax refund. See the back of this paper for more details on the tax
refund process.
If you wish to dispute the amount being taxed, please contact the office of tax claims
and disputes at 498-918-8811, extension #113. Have this form with you ___(15)___
you make the call.
If this form has been mailed to the wrong person, you are legally bound to inform us
at the above-mentioned phone number immediately. ___(16)___ Thank you for your
cooperation.
Question 13.
(A) future
(B) next
(C) later
(D) last

Question 14.
(A) eligible
(B) allow
(C) qualify
(D) able

Question 15.
(A) whom
(B) why
(C) whence
(D) when

Question 16.
(A) The funds will be deposited into your account within 2 days.
(B) We would be pleased to hear your feedback.
(C) Failure to do so shall result in a fine.
(D) We look forward to your order!
Part-7.　Reading Comprehension
Questions 1 - 3 refer to the following article:
FOR IMMEDIATE RELEASE:
Studies say that the new e-reader model is easier on the arms.
Frankfurt, Germany - November 18, 2013. - The PPR120 is a revolutionary new e-
reader that experts say is easier and actually more beneficial for readers to hold than
previous models.
Lin Manufacturing has always manufactured a variety of electronic devices, but began
providing e-readers over the past few years.
According to a recent study conducted by graduates at the Humboldt University of
Berlin, the new e-reader positions the readers’ arms in such a way that it benefits the
spine.
This is in part due to the curvature of the device. “When readers hold the device in the
right place, it relaxes the deltoid muscles and lessens pressure on the upper spine,”
remarks Atish Jai, scientist and graduate of Humboldt University of Berlin.
There has been a recent surge in sales of the PPR120 over the past two months.
Customers have given 98% positive feedback on the popular review website:
http://www.ereviewsforyou.com.
About us: Lin Manufacturing has been supplying high quality electronic devices to
the public for over twenty years.
Contact:
Franz Dieter
dieterf@lmanu.com
128 South 8th Street,
Frankfurt,
Germany

Question 1.
What is the main point of this piece of writing?
(A) Lin Manufacturing is a noteworthy company.
(B) The new e-reader is good for people's physical health.
(C) The new e-reader is popular.
(D) The new e-reader is useful for graduate students.
Question 2.
What information is NOT given?
(A) Information about buyer feedback.
(B) Where the study was done.
(C) The product's release date.
(D) The date of the press release.

Question 3.
What is different about the new e-reader?
(A) It has gotten primarily bad feedback.
(B) It has only been around for one month.
(C) It is not curved, like previous models.
(D) It's less stressful for the reader's back.

Questions 4 - 6 refer to the following article:

Cameron Lewis
Assistant Manager
Skytale Productions
101 First Street
Glasgow, Scotland
Jason Lindquist
CEO
Skytale Productions
42 Rose Avenue
Glasgow, Scotland
16 April 2013
Dear Mr. Lindquist,
I am writing this letter to notify you that I intend to terminate my employment with
Skytale Productions on June 24th. As my contract states, I must give at least two
months of notice. I plan to relocate to Edinburgh on Monday, June 28. (1)
_____________ There is an important family matter that I must attend to, so I must
live and work in Edinburgh for the foreseeable future. (2) _____________ Edinburgh
is tough to afford, so I was considering living in Livingston for monetary reasons, but
this is not feasible.
(3) _____________ First of all, I wish to say that it has been an honor working with
you and the other staff members at Skytale Productions. The last three years of my
life have been years of important self-development, and I attribute much of that to my
work at your company. (4) _____________ I hope both this company branch and the
branch in London do well. I wish you all prosperity in the years to come.

Yours sincerely,
Cameron Lewis

Question 4.
In which of the positions marked (1), (2), (3), and (4) does the following sentence best
belong? "If you need me use the skills I have a acquired in this time to assist in
training my future replacement, I'd be glad to help."
(A) (2)
(B) (1)
(C) (4)
(D) (3)

Question 5.
What kind of letter is this?
(A) A cover letter.
(B) A letter of resignation.
(C) A cease and desist letter.
(D) A letter of thanks.

Question 6.
Why does Cameron Lewis wish to discontinue his work at Skytale Productions?
(A) Because he wishes to move to Livingston.
(B) For monetary reasons.
(C) Because he doesn't like his job.
(D) Because of an imperative family matter.
Questions 7 - 8 refer to the following article:
This three-day diet plan has transformed my life. It consists of eating nothing but
apples for three days. I know it sounds crazy, but it has reduced the severity of my
acne outbreaks. My skin has never looked better. I used to get called all sorts of
names. I’ve tried all kinds of acne soaps, various oils for the skin, and masks and
creams, but I’ve never tried getting rid of acne from the inside! Once a month for
three days, I just eat apples, and my skin stays clear for weeks afterward. Sometimes I
do this two times in one month, but never more than that. Jim Larson, thank you for
recommending this diet. Your story touched my heart, and your diet plan has changed
my life! The best thing about it is that it’s all natural.

Question 7.
How does the author feel about the diet plan?
(A) It can be held to clear up acne.
(B) It's the best way to lose weight.
(C) It is only good for vegetarians.
(D) It's ineffective.

Question 8.
How often does the author follow the three day diet plan?
(A) Two times in one month.
(B) More than twice a month.
(C) Once or twice a month.
(D) Just once a month.

Questions 9 - 13 refer to the following article:

To: Customer Services at Puddle Jumper Boots
From: gstar56@aol.com
Sent: March 18, 2014 at 8:00PM
Subject: Damaged Boots
To whom it may concern,
I recently bought a pair of your rain boots and they have been damaged after a very
short period of use. The boots were purchased in Shanghai, China at a store called In
Playground in the Huaihai shopping district. I checked your website for the products
information on the boots, which is as follows:
- Name: Helios Rain Boots
- Product ID number: 99998191A
- Color: Black
- Size: 35 women’s

There are four breaks in the seams of both boots that allow water to get inside. With
constantly soaked feet, I am concerned that I could get a skin infection. I would like a
full refund or replacement boots. I do not have a receipt, but I expect that something
can be done about the boots. I hope this not a problem because I did not think I had to
worry about my boots falling apart so rapidly after the point of purchase. I have only
heard good things about Puddle Jumper boots and I didn't think I would need to have
them replaced after such a short amount of time. I am really disappointed about this
and I would really like to solve this problem as soon as possible. Thank you for your
time. I hope you can stand behind your products.

Sincerely,
Tamicah Brandanowitz
-------------------------------------------------------------------------------------
To: gstar56@aol.com
From: Customer Services at Puddle Jumper Boots
Sent: March 19, 2014 at 10:34AM
Subject: Re: Damaged Boots

Hi Tamicah,
It is with regret that we hear you have experienced difficulties with your boots. Please
could you send us some photos of the damaged boots, as they would be very helpful
for us to get a better understanding of the situation, and to provide you with better
assistance. Also, please provide the purchase certificate or receipt for validation
purposes to prove that you did actually purchase the boots from our store, instead of
any other unauthorized distributors, which are common in China. If you don't have the
receipt or purchase certificate, may I please suggest you get in touch with your credit
card company? If the purchase was made under your credit card, you should be able
to retrieve the record of the transaction, and that should suffice for verification. Again,
we are sorry for any inconveniences this may have caused, and thank you for your
support.
Best regards
Puddle Jumper Boots Customer Service
Question 9.
What is wrong with the boots?
(A) They don't look good with shorts.
(B) They do not fit properly.
(C) They do not protect the wearer's feet.
(D) They broke in one hour.

Question 10.
How does this person want to have the problem taken care of?
(A) She wants to send them back and that is it.
(B) She wants new boots or full money back.
(C) A full apology.
(D) To have the boots fixed for free.

Question 11.
What can the customer do to help with the situation?
(A) She can send pictures of her boots.
(B) There is nothing she can do.
(C) She can take them to the store.
(D) She can send her boots to the company.

Question 12.
What can the customer do if she doesn't have a receipt?
(A) She can contact her credit card company.
(B) The boots company can pull up its records.
(C) She can go to the store to get a new receipt.
(D) There is nothing she can do.

Question 13.
Why do they need to see a receipt from the purchase?
(A) To make sure she actually bought the boots and didn't shoplift them.
(B) To prove she didn't buy it from shops that aren't supposed to sell the boots.
(C) So they can see exactly how much money she spent on the boots.
(D) To give them a better understanding of the situation.
Questions 14 - 15 refer to the following article:
How to connect to a Wi-Fi source
Once the Wi-Fi icon appears at the top of your phone, you will be able to connect to a
Wi-Fi source. Your SamsungSGX will remember this source each time you come
back to it.
In order to connect to a network, you must go to settings > connect > Wi-Fi. You can
either join a network that is listed, or scan for more networks. To join a network that is
listed, simply select the network and enter a passcode if necessary.
To create a Wi-Fi hotspot for other users, select the ‘hotspot’ option. Once you have
done this, choose a name for the hotspot. The name must be six to eight characters in
length, and must have at least one number. Press ‘OK’, and then choose a password.
The password must be seven to nine characters long, with at least two numbers.
If you no longer wish to be connected to a Wi-Fi source, press on the Wi-Fi source
that you are connected to and select the ‘disregard’ option. This option will also work
for sources that you are NOT connected to that you want your phone to forget. If you
wish for your phone to forget all of the Wi-Fi sources, select the ‘disregard all’ option
at the top.

Question 14.
How long should the name of the hotspot be?
(A) Six, seven, or eight characters long.
(B) Longer than six characters, but less than nine.
(C) Seven, eight, or nine characters long.
(D) Just seven characters long.

Question 15.
What should a person do if he or she wants the phone to forget just two out of six Wi-
Fi sources?
(A) Select the 'disregard all' option at the top.
(B) Select the 'disregard' option for the two Wi-Fi sources separately.
(C) Do not connect to either of the two Wi-Fi sources.
(D) Enter the password incorrectly for each of the two Wi-Fi sources.
Questions 16 - 19 refer to the following article:
About us
Muralaculous was established in 1999 by George and Karl Dawkins. The two brothers
started out small, painting murals for local homes and businesses. The company size
grew to 40 people by 2006, and then 43 people by 2008, making it the largest
company of its type in Sydney. By 2009, the company added an additional two
members. (1) _____________ Today, it is comprised of 55 members.
The Muralaculous dream is to provide homes and businesses with high quality
murals. The brothers wish to convey the brilliance of nature in any setting. (2)
_____________ Most business owners do not consider art to be a part of their
business plan, but Muralaculous is an imaginative company full of artists as well as
businessmen. Company meetings are full of discussions about art.
Today, in 2011, the members of Muralaculous have a diverse age range: 18 to 73. At
one time, they had a boy who was only 14 years old work for them. At another time,
there was a woman who was 78 years old. The members are not only from Australia,
but seven other countries. (3) _____________ The company is a team.
A lot of research has been done on how large murals affect the brain. (4)
_____________ Muralaculous has worked closely with scientists over the past
decade. The aesthetics of nature present in the murals actually calm the brain. Clients
regularly say how much they enjoy the murals*.
*Check the testimonials page for more information about this.

Question 16.
How many members did the company have in 2009?
(A) Fifty-five members.
(B) Forty members.
(C) Forty-three members.
(D) Forty-five members.

Question 17.
What is true about the company?
(A) It had more members originally than it does today.
(B) The murals aren't typically satisfactory for customers.
(C) It has workers from eight countries.
(D) It doesn't consider art to be vital.
Question 18.
How long has the company been around?
(A) Ten years.
(B) Nine years.
(C) None of the above.
(D) Twelve years.

Question 19.
In which of the positions marked (1), (2), (3), and (4) does the following sentence
belong? "Community is an integral part of this company."
(A) (4)
(B) (3)
(C) (1)
(D) (2)

Questions 20 - 22 refer to the following article:

Fight for Glory 2 is the latest and hottest 3D game in the market. It has just been
released by the Namco Corporation. It’s sweet, just like the prequel, but this time the
gameplay is even better! There are separate buttons on the new console controller.
You can press A or B for a strong or weak punch, and C or D for a strong or weak
kick. This gives you more control over speed and intensity while fighting. There are
also more options for time settings and rounds of battle! Try the ‘sudden death’ time
setting. The first hit, whatever it may be, wins!
The plot follows that of the original Fight for Glory. In the original, the notorious
yakuza boss Kenzo Akira drew fighters from all over the world to participate in a
fighting tournament. With the promise of fame and fortune, the fighters competed
against each other. Now, in Fight for Glory 2, the plot takes a darker turn when Akira
pits the fighters against each other in a series of fight-to-the-death battles for his own
enjoyment!
The original had ten characters, but Fight for Glory 2 offers you fifteen! Keep your
eye out for Fight for Glory 3. It has yet to be released, but the Namco Corporation
assures us there will be twenty new characters!
Question 20.
How is Fight for Glory 2 different from Fight for Glory?
(A) The story is more uplifting.
(B) It gives the player more control over combat.
(C) It has fewer characters.
(D) It doesn't have the additional time settings.

Question 21.
How many versions of the game have been released?
(A) 3
(B) 1
(C) 2
(D) The number isn't given.

Question 22.
How many more characters does Fight for Glory 2 have than the prequel?
(A) 20
(B) 5
(C) 10
(D) 15

Questions 23 - 27 refer to the following article:

Order #47589302 is on its way!
Greetings Bernedette L. Peters,
THANK YOU for joining! You will receive a welcome email containing your new
Muddy Dog Outdoor Gear member number within a few days. Your member packet
will arrive at your billing address in 3-7 business days. Thanks again, and enjoy!
We're happy to let you know that we've shipped the following item(s).
Order Details #1

Muddy Dog Outdoor Gear Membership

Item # 8572905839
Qty: 1
Order #47589302
Order Placed: Friday, February 18, 2014 09:11 AM
Feel free to contact Muddy Dog Outdoor Gear Customer Service at (800) 555-9385 if
you have additional questions.
Billing & Shipping Information:
Bernedette L. Peters
547 Dubesville Lane
St. George, UT, 84770

100% Satisfaction Guaranteed

We are proud of everything we sell. If you are not satisfied with your Muddy Dog
Outdoor Gear purchase, you can return it for a replacement or refund within one year
of the date of purchase.
-------------------------------------------------------------------------------------
To: muddydog@customerservice.com
From: blpeters@yahoop.com
Sent: Monday, October 8, 2014 at 10:44 PM
Subject: Membership package

Dear Muddy Dog Outdoor Gear Customer Service,

I know this is rare to receive a letter like this in customer service (I know, because I
employed in the same industry), but that is how satisfied I am with being a member of
Muddy Dog Outdoor Gear. I have always been a huge fan of your brand. I love to
travel and do anything outside. Whether it is hiking, camping, climbing or rafting, I
am into it. I partake in these activities whenever I have a chance, but it can get terribly
expensive. That is why I choose your brand, because it is affordable and reliable. I
still have a Muddy Dog backpack from ten years ago that has been on numerous
backpacking trips and is still in great condition. So, when I found out that you had a
rewards program, I knew I had to jump on that bandwagon. I received my
membership package just three days after it had been shipped. Then, I received an
email with discount coupons and ideas to get rewards that I could use after becoming
a member. I have already used two of the coupons. I bought things that I needed for
camping trips. I will continue spreading the word about your brand to friends and
family. I have already posted many great things about your company in online product
discussion different forums. You’re a brand that I believe in and will continue to buy
from. Thank you so much for allowing me to be able to go on my adventures with
equipment I can depend on for a long time.
You guys are awesome!
Bernedette Peters
Question 23.
Did the person purchase any outdoor equipment in order #47589302?
(A) No, she purchased a membership package.
(B) No, she purchased something for her dog.
(C) Yes, she bought a backpack.
(D) Yes, she purchased some outdoor gear.

Question 24.
How long do customers have to return something to the company?
(A) You have a whole year after purchase.
(B) You have 7 days after purchase.
(C) You have 3 days after purchase.
(D) You have a hundred days after purchase.

Question 25.
What do we know about Bernadette?
(A) She works in customer service.
(B) This is the first time she is fully satisfied with a Muddy Dog product.
(C) She usually complains when she writes letters to customer service.
(D) She works for Muddy Dog Outdoor Gear.

Question 26.
Is this the first time Bernedette Peters has purchased something from Muddy Dog
Outdoor Gear?
(A) No, but she has only bought one thing before this purchase.
(B) Yes, she wants to buy a backpack next.
(C) No, she has been a customer for at least ten years.
(D) Yes, but she will not buy from them again.

Question 27.
What is one of the reasons that Bernedette buys from Muddy Dog Outdoor Gear?
(A) They have a rewards program.
(B) Their products are affordable and reliable.
(C) They give her coupons all the time.
(D) Their products are expensive but well-known.
Questions 28 - 32 refer to the following article
Hello Jeremy,
This is Roberto Billington. I spoke to you on the phone previously about reserving the
date, January 22, 2014, for my birthday. Sorry that I missed your follow-up call last
week, and I haven't been able to get back to you sooner.
I have been busy and I have been traveling for business. Email is the best way to
contact me. I still would like to book Ernst Goes to Jazz for my birthday, but the price
is one thing I would like to negotiate. I am afraid that the highest I can go is $3,000. I
hope this will be sufficient, but I did notice that you represented other bands in the
Southeast.
In the event that Ernst Goes to Jazz feels that my offer is too low, I would love to hear
a few bands located closer to the Columbia area that fall within my budget, but still
have a comparable sound to Ernst Goes to Jazz. I understand if they can't go lower,
but if they can, how much? I will be able accommodate the band at a hotel, as well as
provide a meal for them before the party. I look forward to hearing from you soon.

Sincerely,
Roberto Billingtion
-------------------------------------------------------------------------------------
Hi Roberto,
Thanks for your reply.
Here's what I need from you in order to help you find a suitable band for your
upcoming celebration:
Mailing address
Venue Address
Best phone number to be reached (this is for when it gets MUCH closer to the date)
Do you need them to provide their own sound system?
If you can answer these questions, I can give you a better idea of the actual cost for
your birthday. Since you are offering rooms and meals, this might be something that
could work and we can get the cost down for you. Let me run it by the band, and I'll
get back to you. There's always room to negotiate. If they can't budge too much on the
price, I will get a list together of bands near your area for you to listen to and decide if
you like. I can provide you with CDs by mail or links to YouTube videos, whatever
you prefer. If, on the other hand, Ernst Goes to Jazz is satisfied with your price, then
we will get a contract together for you to look over and sign.
Thanks, and looking forward to hearing back from you.
Jeremy Bouvier
Green Mountain Music

AGREEMENT FORM
Performance Date: Jan. 22, 2014
Performance Time: 8-11 PM (break: 9:20 to 9:40)
Venue: Summesrby Hotel Banquet Room 1, 252 Ornsby Lane, Summersby
Band Name: The Two by Fours
Pay Rate: $2000
Other details: Band will be hosted in a four-person room in the hotel on the night of
the performance. They will receive a free meal in the hotel's lobby restaurant, and the
overnight stays always come with complimentary breakfast the next morning.

Question 28.
What is true about Jeremy Bouvier and Robert Billington's attempts to get in touch?
(A) Several e-mails and calls were made, but with no success.
(B) They spoke once, then Robert Billington missed Jeremy Bouvier's call.
(C) Robert Billington couldn't get ahold of Jeremy Bouvier because Jeremy was
away on business.
(D) They did so with no difficulties.

Question 29.
What is Roberto offering to provide for the band?
(A) A case of beer and one meal.
(B) He cannot provide anything extra.
(C) He will provide just a hotel room.
(D) Food and accommodation.

Question 30.
What information does Jeremy Bouvier NOT need from Roberto Billington?
(A) Mailing address.
(B) Venue address.
(C) Date of the party.
(D) Phone number.
Question 31.
What will Jeremy do if the band won't budge on their price?
(A) He will get a list of bands together for Roberto.
(B) He will get a contract together for Roberto to sign.
(C) He will continue negotiating with the band.
(D) He will offer them a hotel room and a meal.

Question 32
What can we infer from the contract?
(A) The band demanded free breakfast to be included.
(B) Ernst Goes to Jazz was not willing to lower their price.
(C) Roberto Billingtion decided to use a different agent to help him find a band.
(D) The date of the event in question was changed.

Questions 33 - 37 refer to the following article:

Mojito Bob’s Evaluation Survey
Please let us know how the food and service was today.
Day Visited:
08/28/2013
Month/Day/Year
Dine In *
Take Out
Food Quality:
Excellent
Good
Average *
Dissatisfied
Overall Service Quality:
Excellent
Good
Average
Dissatisfied *
Cleanliness:
Excellent
Good
Average
Dissatisfied *
Order Accuracy:
Excellent
Good *
Average
Dissatisfied
Overall Experience:
Excellent
Good
Average
Dissatisfied *

Any comments, questions or suggestions?

Please see affixed paper because space here is not sufficient for what I would like to
say.
Name: (optional)
E-mail: thegoodlife@runner.com

To the owner of Mojito Bob’s,

I did this survey not because I wanted to tell you that your food was bad. I am writing
you this because of what I witnessed at your restaurant. What I saw definitely affected
the experience that I had at your restaurant. Like I put above, your food was not bad
and my order was correct. As for some of your employees, they did some things that
disgusted me. These employees are the reasons that I have decided I will never
frequent your establishment again. They didn’t even try to hide it most of the time. I
saw one employee purposely place a piece of trash on a cooked meal. Another
employee dropped some food on the floor then picked it back up and put it on the
plate. Also, one of your employees was noticeably drunk and kept running into tables.
If this is what your employees are doing out in the open, I do not want to know what
is going on in the back of the house. I hope you will do something about this at once.
-------------------------------------------------------------------------------------
To: thegoodlife@runner.com
From: mojitobobs@restaurant.com
Sent: Friday, May 5, 2014 at 3:16 PM
Subject: Evaluation Survey
Dear valued customer,
After reading your review of our restaurant, I am very surprised about what you saw.
Please accept my sincerest apologies on behalf of the restaurant staff at Mojito Bob’s.
I hope we can convince you to come to our restaurant again. We do not take these
surveys lightly. We always take into consideration what our customers think. That is
why I am very sad that you witnessed this in our restaurant. We always try to make
sure we hire people that will take our rules seriously, but this cannot always be
apparent when we are hiring. If you don’t mind, can you give us information about
these employees so we can question them? We don’t want to fire people that are
innocent. So, if you could please send a description of these people this would be
helpful. We want to do our best at remedying this situation, so it is of utmost
importance that the guilty workers be let go as soon as possible. I promise this is not
something we condone in our restaurant. We will do our best to correct this and
hopefully you will consider coming back to patronize our establishment. Thank you
for your feedback.

Sincerely,
Mia Stratford
Manager

Question 33.
What did the customer think of the food?
(A) It was decent.
(B) It was dirty.
(C) It was disgusting.
(D) It was made to perfection.

Question 34.
According to the customer's comments in the affixed paper, will he or she be returning
to the restaurant?
(A) Yes, as long as the restaurant fires the people that committed the inappropriate
acts.
(B) Yes, so long as his or her purchase from the previous visit is refunded.
(C) Maybe, if the restaurant provides coupons.
(D) He or she will not come back to the restaurant.
Question 35.
How did the manager feel after she read the survey and comments?
(A) She was shocked by the news.
(B) She was worried about the safety of her employees.
(C) She was optimistic.
(D) She was furious.

Question 36.
What can the customer do to help the manager identify the employees?
(A) The customer cannot help the manager do anything.
(B) Photograph the workers.
(C) Come back to the restaurant point them out.
(D) Give a physical description of the guilty parties.

Question 37.
What does the manager plan to do with the employees who violated the rules?
(A) She will lecture them.
(B) She will terminate their employment.
(C) Nothing.
(D) She will interrogate them.

Questions 38 - 39 refer to the following article:

Italy Super-Saver Rail Pass
Only 50 euros!
- This pass gives you unlimited use of all local trains in Italy for a period of one week.
- It’s free for senior citizens, and all children aged 2 or younger pay half of the adult
price (50 euros).
- International trains are not free with this pass, but they will be discounted.
- It cannot be used by another person other than the purchaser.
- Travelers with parties of ten people or more are eligible for a discount on the
purchase price.
- This pass is not usable for first class seats.
- It is valid at any of the MAIN stations throughout Italy*
*Please visit our website for a list of the main stations:
www.travelitalysaver.com/supersaver.
Question 38.
How much would three adults, one child that is one year old, and two senior citizens
have to pay for their passes?
(A) 200 euro.
(B) 175 euro.
(C) 150 euro.
(D) 125 euro.

Question 39.
Which of the following is incorrect about the pass?
(A) It is usable at any of the major stations in Italy.
(B) The prices of international trains will be reduced.
(C) Senior citizens don't have to pay for the pass.
(D) All children pay only half price.

Questions 40 - 41 refer to the following article:

Ringo Starr 10:01 a.m.

Lou, have you informed any of the staff yet about my early retirement?
Lou Reed 10:02 a.m.
No. I was planning to announce it at the end of today’s sales meeting.
Ringo Starr 10:04 a.m.
Good. Please hold off on the announcement.
Lou Reed 10:09 a.m.
No problem. Changed your mind after all?
Ringo Starr 10:10 a.m.
Not exactly. There are some other changes on the horizon. Iggy wants the staff to be
informed about those changes first. He thinks my resignation could distract their
attention from the other changes.
Lou Reed 10:11 a.m.
Makes sense. I’ll keep my lips sealed. But just so you know, Rebecca knows because
she drew up the meeting schedule.
Ringo Starr 10:12 a.m.
It’s fine. Just please inform her of the circumstances.
Question 40.
Why doesn't Ringo Starr want Lou Reed to announce his upcoming retirement?
(A) Iggy thinks that other staff members might quit too.
(B) He won't resign after all.
(C) Iggy will make the announcement instead.
(D) Iggy doesn't want it to overshadow another announcement.

Question 41.
What does Lou Reed mean when he says "I'll keep my lips sealed"?
(A) He won't tell anybody.
(B) He promises to discuss it in the meeting.
(C) He already told one person.
(D) He understands the directions.

Questions 42 - 45 refer to the following article:

Drug Information
Mania
There have been cases of mania with the use of Mindeasy. These cases usually arise
alongside cases of depression or anxiety. Patients may become overly agitated or
excited.

Suicide
Although very rare, there have been a few reported cases of suicide. If your family
has a history of anxiety, please consult your doctor before using Mindeasy. This drug
may also reduce your inhibitions and increase potential risky behavior.

Allergy
Some patients report worsened allergies or allergic reactions. Allergic reactions
include: swelling of the joints, inflammation of the face or tongue, trouble with
breathing, and blemishes on the skin.

Pregnancy
It is not recommended that you take Mindeasy during pregnancy, as it might cause
harm to the fetus, especially in later stages. Consult your doctor if you have any
questions.
Other
Mindeasy may cause drowsiness or difficulty focusing, so it’s advised not to drive or
operate heavy or dangerous equipment while under its effect. Avoid mixing this drug
with alcohol, as it can impair vision and speech.

Question 42.
How would you categorize this information?
(A) As a list of side-effects.
(B) As a list of drug-related addictions.
(C) As a how-to guide.
(D) As a record of how Mindeasy is used recreationally.

Question 43.
If a patient's mother has regular panic attacks, what might the patient do?
(A) Talk to his or her doctor.
(B) Take the drug, but avoid alcohol.
(C) Ask his or her mother about any allergic reactions she's had.
(D) Not take the drug.

Question 44.
Why shouldn't a patient operate a chainsaw while using this drug?
(A) Because the drug might cause an allergic reaction.
(B) Because the drug might cause sleepiness or trouble focusing.
(C) Because the drug might impair the patient's speech.
(D) Because the drug might lead to depression.

Question 45.
Which of these women is most at risk if she takes this drug?
(A) A woman who is eight months pregnant.
(B) A woman who is one month pregnant.
(C) A woman who is five months pregnant.
(D) A woman who is three months pregnant.
Questions 46 - 50 refer to the following article:
To: KellyRenting11@gmail.com
From: K_Dana@JavaJive.come
Subject: Re_customer injured by hot water
Sent: March 01, 2009 at 15:11

Hi Kelly,
Sorry that you weren’t able to reach me on the phone number that I left with you. I
actually dropped my phone in the swimming pool on the first day of my holiday. I’m
using the hotel’s computer right now. If you need to get in touch with me regarding
any other emergencies this week, here is my hotel phone number:

+52 999 249 1110

room #341

If I’m not in the room, you can leave a callback number with the reception. Please
only call if it’s an emergency though. In regard to the incident you mentioned, I need
you to record everything that happened in a customer injury report form. You can find
this form in the following location on the computer in the back room: documents/in
store/report forms/customer injury report. Print off a copy and fill it in to the best of
your memory.
Do NOT give a copy to the customer as per their request. Do not even let them see the
report. Please inform him that all future procedures must be done through a lawyer. It
sounds like what happened was just an accident, but that will not be for us to decide,
and you followed all the correct procedures in handling the incident. Do not apologize
to the customer, because that could be used if they want to claim that we were at fault.
I’ll see you in four days. Thanks for your hard work.

Ken Dana
 Customer Injury Report Form
Date of report: Mar 1, 2009
Store Name: Java Jive
Address: Center M Building B1, 222 street, St. Paul, MN 55144
Phone number: 651-229-1861

General Information

Date of accident: Feb 28, 2009

Time of accident: 5:05 PM
Name of manager or senior employee at the time of accident: Kelly Renting
Name of other staff members present at the time of accident: I was working alone
Name of employee who completed this report: Kelly Renting
Did you witness this accident: no
Other witnesses? no
Exact location of the accident: Parking lot beside the customer’s car
Description of the accident: The customer purchased a large drip coffee to go. He
carried it out to his car and returned a minute later, saying that the lid hadn’t been
properly tightened and the coffee had spilled on his hand when he was unlocking his
car. The knuckle of his hand was red and seemed to have minor burns.
Description of actions taken by employee: I immediately went to the first aid box and
got burn cream. The customer insisted on putting it on himself. The customer said he
was going to sue and then left angrily without leaving his information. The customer
had paid with credit card, so I printed off an extra copy of the receipt of his purchase.
The customer called later and asked for the manager. I indicated that the manager was
currently on holiday, and asked the customer for his personal details as recorded
below.
Customer Information

Name of injured person: Marcus Simpson

Home Address: not willing to share
Phone number: 651-991-9811 (home) 651-647-8155 (cell)
Age: 47
Was the injured person wearing glasses? yes
What kind of footwear was the customer wearing: sports shoes
Was the injured person alone or with somebody? alone
March 18, 2009

Dear Marcus Simpson,

Pursuant to your request dated March 12, 2009, we have conducted an investigation to
determine whether you have a valid claim that could be asserted against “Java Jive” in
regard to the injury sustained on February 28, 2009.
The results of our investigation indicate that there is no enforceable legal basis for
maintaining an action against “Java Jive”. The coffee shop in question has analyzed
their video surveillance material from the date of your injury and has demonstrated
that after the purchase of your coffee, you proceeded to add cream and sugar to it and
the condiment stand. This evidence demonstrates that the establishment is not
responsible for your injury.
Therefore, we are unable to proceed on your behalf. We urge you contact another
lawyer if you wish to have a second opinion. Enclosed please find all the original
documents that you have submitted to us.
Thank you for choosing to contact our firm.
Kind regards,

Tom Reynolds, Attorney at Law

Reynolds & Barnes Firm

Question 46.
What can we infer is Ken Dana's position?
(A) owner of Java Jive
(B) Java Jive's lawyer
(C) clerk at Java Jive
(D) Java Jive's delivery person

Question 47.
When did Kelly Renting fill out the customer injury report form?
(A) right after the accident occurred
(B) a week after the accident occurred
(C) the day after the accident occurred
(D) when Ken Dana returned from his holiday
Question 48.
How did Kelly Renting get the injured customer's personal information?
(A) From his lawyer.
(B) From his credit card receipt.
(C) From him over the phone.
(D) From him in person,

Question 49.
What can we infer from the letter written by Tom Reynolds?
(A) Marcus Simpson will have trouble finding a lawyer to take his case.
(B) Marcus Simpson probably wasn't actually injured.
(C) Marcus Simpson has a good chance of successfully suing Java Jive.
(D) Marcus Simpson will likely be arrested or go to jail for fraud.

Question 50.
What document could NOT have been enclosed with the letter from Tom Reynolds?
(A) a photo of the injury
(B) a personal description of the incident
(C) the customer injury report form
(D) a doctor's note

Questions 51 - 54 refer to the following article:

Omar Kassab (14:11)
Nurrah, have you made your decision yet about whom to nominate for the office
director position?
Nurrah Wasem (14:12)
I’ve narrowed it down to two people, but to be honest, I still have some doubts about
both of them.
Omar Kassab (14:15)
OK, well, I’m going to need to know by Friday at the latest.
Shahidah Ghanem (14:27)
Can I step in and offer a suggestion?
Nurrah Wasem (14:30)
I’m all ears.
Shahidah Ghanem (14:31)
I understand that you were set on hiring internally. But if nobody seems to meet your
expectations, have you considered recruiting Wurud Said from our partner branch, Oil
Arabia, in Jeddah? She would be perfect for the job, since it’s almost exactly what she
does over there, and I’ve heard nothing but good things about her.
Omar Kassab (14:35)
I’m afraid that if we did that, we would run the risk of sparking a conflict with our Oil
Arabia. They are too valuable a partner. We don’t want to jeopardize our relationship.
Shahidah Ghanem (14:37)
I understand that. But here is what you may not know: Wurud just gave in her notice
at Oil Arabia. She is quitting for personal reasons. I believe her family is moving to
Riyadh.
Omar Kassab (14:37)
How do you know this?
Shahidah Ghanem (14:38)
She’s actually my cousin.
Omar Kassab (14:40)
I had no idea. Nurrah, what do you think?
Nurrah Wasem (14:42)
If it’s OK with you, I’m willing to give her a chance. I’d like to meet her before
Friday if that’s possible.
Shahidah Ghanem (14:43)
She won’t be moving until next week. How about setting up a video interview?
Nurrah Wasem (14:48)
That could work. Are you sure she is even interested in the position?
Shahidah Ghanem (14:50)
Yes, it was actually her who inquired about it in the first place.

Question 51.
What is Nurrah Wasem's problem?
(A) She isn't satisfied with either of the applicants for the office director position.
(B) She hasn't received any applications for the office director position.
(C) She can't decide which two people to hire for the new positions.
(D) She isn't prepared to give up her position as office director.

Question 52.
What is Shahidah Ghanem's suggestion?
(A) To recruit her for the position.
(B) To seek a position at Oil Arabia.
(C) To move to Riyadh.
(D) To hire externally.
Question 53.
How can we infer Omar Kassab feels about this suggestion after Shahidah Ghanem
explains it in detail?
(A) He can accept it.
(B) He is opposed to it.
(C) He doesn't want to cooperate with Oil Arabia.
(D) He doesn't want a woman to be hired.

Question 54.
What do we know about Wurud Said?
(A) She wants to work at the speakers' company.
(B) She wants to live in Jeddah.
(C) She has already been nominated by Nurrah Wasem.
(D) She is not experienced enough for the position.