NAMA ANGGOTA : 1.

SELLA DESTIKA SAPUTRI (20117069)

2. YERMIANTI TYAS PRADANI (20117078)

3. YULINTIA NURDEWITA ARUM (20117082)

PRODI : D4 TLM

MATA KULIAH : BAHASA INGGRIS

A. Incomplete Sentences

1. We will start when he IS ready

(A) is being (B) will be (C) has been (D) is.

2. I MET him when he came in for a job interview a week ago.

(A) meet (B) met. (C) have met (D) meeting

3. So far, there HAS BEEN no word from them about the budget.

(A) been (B) was (C) has (D) has been.

4. When I went to her office, Mary WAS CLEANING her desk.

(A) clean (B) cleans (C) cleaning (D) was cleaning.

B. Text completion

From: The Store manager

To: All employees

1. I have recently received several complaints from customers about staff behaviour. They
HAVE COMPLAINED that staff members ignore them inside the store.
(A) complains (B) have complained.

(C) will complain (D) complaining

 2. As you know, our policy is for all employees to greet customers and ask if they need
ASSISTANCE even if they do not ask for it.

(A) assist (B) assissts (C) assistance. (D) assistant

This makes our customers feel valued and important.

C. Vocabulary Use

1. I believe Sarah is probably the best CANDIDATE for the job.

(A) candidate. (B) competitor (C) campaigner (D) contestant

2. I am quite sure the business idea will be a huge SUCCESS and make us money.
(A) benefit (B) winning (C) success. (D) increase

3. The board of directors will hold their ANNUAL meeting on Friday.

(A) year (B) anniversary (C) yearlong (D) annual.

4. This notice from the client will surely ease your CONCERNS

(A) concerns. (B) matters (C) attention (D) interest

D. Part 5 Incomplete Sentences

Choose the word or phrase that best completes the sentence.

1. I hope you WILL VISIT next year when the Olympic Games come to my city.
(A) will visit . (B) have visited (C) will be visited (D) have to visit

2. The arbitrator NEGOTIATED a very successful contract between management and the
union last week.
(A) negotiates (B) negotiated (C) will negotiate (D) will be negotiating

3. Milton investment Bankers HAD NEVER HAD such a profitable quarter until last year.
(A) had not (B) had never had. (C) will never have (D) have had not

4. I AM GOING to study abroad for one year once I have saved enough money.
(A) will be (B) am going . (C) will going (D) will be going
 5. Last year, I HAVE THOUGHT of attending evening school to sudy for a professional
qualification.
(A) have been thinking (B) was thinking (C) am thinking (D) have thought

E. Part 6 Text completion

Questions 1 through 3 refer to the following letter.

2455Main Street

Dixon

MI 58336

Dear Mr. Garrison,

Let me answer your questions regarding our return policy. In order to return your item, it must be
in its original saleable condition, and you must have your original receipt. Unfortunately, this
does not guarantee that we WILL REFUND the item.

1. (A) refunded (B) refund (C) will refund . (D) will have refunded

According to our records, you HAVE RETURNED multiple items in the past six months, which
is a much higher volume than usual.

2. (A) have returned (B) return (C) will return (D) are returning

Because of this, we will not be accepting any returns from you for the next 12 calendar months.
As per our letter of last month, we HAD NOTIFIED you of this situation,

3. (A) notify (B) notified (C) had notified (D) notifying

so it is unclear to me why you are inquiring about our policy, but I hope I have answered your
questions.

Sincerely,

Janice Tamara
Customer Service Relations

F. Incomplete sentence

Choose the word or phrase that best completes the sentence.

1. The mistake has already CORRECTED by him.

(A) correct (B) correcting (C) corrected (D) been corrected

2. The CEO has RETURNED from his vacation already.

(A) return (B) returned (C) been return (D) been returned

3. They WERE SEEN talking with a rival company last weekend.

(A) have seen (B) saw (C) were seen (D) were seeing

4. The manager WAS PREOCCUIED with checking the reports yesterday.

(A) is preoccupied (B) has preoccupied (C) was preoccupied (D) had preoccuied

G. Text Completion

A survey of a mobile phone use CONDUCTS by the National Telecommunications Institute.

(A)Conducts (B) conducted (C) was conducted (D) has conducted

They discovered that only 5 % of people have downloaded a mobile phone game. The study also
found that many were confused about whether their handsets could play games or how to
download them. 2500 phone users were INTERVIEWED across the US and several European
countries.

(A) interviewed (B) interview (C) interviews (D) interviewing.

H. Vocabulary Use

1. He works in the PERSONNEL division of our company.

(A) personal (B) persons (C) personnel (D) personality

 2. This is not URGENT business, it can wait.

(A) urgent (B) primary (C) taxing (D) instant

3. Our project team is LIKELY to finish ahead of schedule.

(A) like (B) likened (C) likely (D) likeable

4. They gave us a very WARM reception when we arrived.

(A) warm (B) heated (C) roasting (D) flushed

I. Part 5 Incomplete sentence.

Choose the word or phrase that best completes the sentence.

1. The manager was heard SHOUTING at the accountant after he read the latest financial
reports yesterday.

(A) shouts (B) shouting (C) to shout (D) shouted

2. Thousands of customers HAD BEEN SURVEYING about their phone service by filling
out questionnaires online.
(A) were surveyed (B) were surveying (C) had surveyed (D) had been surveying

J. Part 6 Text Completion

Questions 1 through 3 refer to the following memo.

To: all sales personnel

From: The Manager

Re: Connectability

It was brought to my ATTENTION that alot of our customers are not aware that their tablets

1. (A) ignorance (B) thought (C) diligence (D) attention

have several options in terms of connection capability. Recently, we have been contacted by
several customers asking how to go about setting up their internet connection or their Bluetooth
device. When customers were asked for details about their tablets, we discovered that many of
these tablets WERE PURCHASED at our store. That means the customers left our store
without full knowledge of what their device was capable of.

2. (A)purchased (B) being purchsed (C) were purchasd () have purchased

Please be sure to advise customers on all the functions before leaving the store. This way, it will
give a good IMPRESSION of our store and Help the customers,too. Thank you for your
cooperation.

3. (A) imagine (B) show (C) impression (D) sign