Kelompok D3 Teknik Gigi 2018

1. Ahmad Agung Nugraha (30418001)

2. M. Fajar Alwi Muchsin (30418003)
3. Oktaviardi Rahmat Roziki (30418010)
4. Yudha Putra Pratama (30418013)

A. Incomplete Sentences
1. We will start when he _D__ready
(A) is being (B) will be (C) has been (D) is.
2. I __B__ him when he came in for a job interview a wek ago.
(A) meet (B) met. (C) have met (D) meeting
3. So far, there ___ no word from them about the budget.
(A) been (B) was (C) has (D) has been.
4. When I went to her office, Mary __D___her desk.
(A) clean (B) cleans (C) cleaning (D) was cleaning.

B. Text completion
Choose the best word or phrase for each blank

From: The Store manager

To: All employees

I have recently received several complaintsfrom customers about staff behaviour. They _B__that staff
members ignore them inside the store.

1. (A) complains (B) have complained.

(C) will complain (D) complaining

As you know, our policy is for all employees to greet customers and ask if they need _C__even if they do
not ask for it.

2. (A) assist (B) assissts (C) assistance. (D) assistant

This makes our customers feel valued and important.

C. Vocabulary Use
Fill in tthe blank with the appropriate word.

1. I believe Sarah is probably the best _A__for the job.

 (A) candidate. (B) competitor (C) campaigner (D) contestant

2. I am quite sure the business idea will be a huge _C__and make us money.

(A) benefit (B) winning (C) success. (D) increase

3. The board of directors will hold their _D__meetng on Friday.

(A) year (B) anniversary (C) yearlong (D) annual.

4. This notice from the client will surely ease your _A__

(A) concerns. (B) matters (C) attention (D) interest

Part 5 Incomplete Sentences Mini Test

Choose the word or phrase that best completes the sentence.

1.I hope you_A__next year when the Olympic Games come to my city.

(A) will visit . (B) have visited (C) will be visited (D) have to visit

2. The arbitrator_B__ a very successful contract between management and the union last week.

(A) negotiates (B) negotiated (C) will negotiate (D) will be negotiating

3. Milton investment Bankers _B__such a profitable quarter until last year.

(A) had not (B) had never had. (C) will never have (D) have had not

4. I _B__to study abroad for one year once I have saved enough money.

(A) will be (B) am going . (C) will going (D) will be going

5. Last year, I _B__ of attnding evening school to sudy for a professional qualification.

(A) have been thinking (B) was thinking (C) am thinking (D) have thought

Part 6 Text completion

Mini Test:Choose the best word or phrase for each blank.

Questions 1 through 3 refer to the following letter.

2455Main Street

Dixon

MI 58336

Dear Mr. Garrison,

Let me answer your questions regarding our return policy. In order to return your item, it must be in its
original saleable condition, and you must have your original receipt. Unfortunately, this does not
guarantee that we _C__ the item.

1. (A) refunded (B) refund (C) will refund . (D) will have refunded

According to our records, you _A__ multiple items in tye past six months, which is a much higher volume
than usual.

2. (A) have returned (B) return (C) will return (D) are returning

Because of this, we will not be accepting any returns from you for the next 12 calendar months. As per
our letter of last month, we __C_you of this situation,

3. (A) notify (B) notified (C) had notified (D) notifying

so it is unclear to me why you are inquiring about our policy, but I hope I have answered your
questions.

Sincerely,

Janice Tamara

Customer Service Relations

Exercises:
A. Incomplete sentence

Choose the word or phrase that best completes the sentence.

1. The mistake has already__D_by him.

(A) correct (B) correcting (C) corrected (D) been corrected

2. The CEO has _B__from his vacation already.

(A) return (B) returned. (C) been return (D) been returned

3. They_C__ talking with a rival company last weekend.

(A) have seen (B) saw (C) were seen (D) were seeing

4. The manager __C__ with checking the reports yesterday.

(A) is preoccupied (B) has preoccupied (C) was preoccupied (D) had preoccuied

B. Text Completion
Choose the best word or phrase for each blank.
A survey of a mobile phone use _C__by the National Telecommunications Institute.

(A)Conducts (B) conducted (C) was conducted (D) has conducted

They discovered that only 5 % of people have downloaded a mobile phone game. The study also found
that many were confused about whether their handsets could play games or how to download
them. 2500 phone users were _A__ across the US and several European countries.

(A) interviewed (B) interview (C) interviews (D) interviewing.

C. Vocabulary Use
Fill in the bank with the appropriate word.

1. He works in the__C___division of our company.

(A) personal (B) persons (C) personnel (D) personality

2. This is not _A__ business, it can wait.

(A) urgent (B) primary (C) taxing (D) instant

3. Our project team is __C__to finish ahead of schedule.

(A) like (B) likened (C) likely (D) likeable

4. They gave us a very __A_ reception when we arrived.

(A) warm (B) heated (C) roasting (D) flushed

Part 5 Incomplete sentence.

Choose the word or phrase that best completes the sentence.

1. The manager was heard _B_ at the accountant after he read the latest financial reports yesterday.

(A) shouts (B) shouting (C) to shout (D) shouted

2. Thousands of customers _A__ about their phone service by filling out questionnaires online.

(A) were surveyed (B) were surveying (C) had surveyed (D) had been surveying

Part 6 Text Completion

Choose the best word or phrase for each blank.

Questions 1 through 3 refer to the following memo.

To: all sales personnel

From: The Manager

Re: Connectability

It was brought to my _D__that alot of our customers are not aware that their tablets

1. (A) ignorance (B) thought (C) diligence (D) attention

have several options in terms of connection capability. Recently, we have been contacted by several
customers asking how to go about setting up their internet connection or their Bluetooth device.
Whencustomerswere asked for detais about their tablets, we discovered that many of these tablets
_C__ at our store. That means the customers left our store without full knowledge of what their
device was capable of.

2. (A)purchased (B) being purchsed (C) were purchasd () have purchased

Please be sure to advise customers on all the functions before leaving the store. This way, it will give
a good _C__ of our store and

3. (A) imagine (B) show (C) impression (D) sign

Help the customers,too.

Thank you for your cooperation.