Position Description:

Title: CARE Team Case Manager

Division: Student Development
Department: Office of the Dean of Students
Supervisor: Associate Vice President/Dean of Students

The CARE Team Case Manager supports Seattle University's mission to educate the whole
person by responding to referrals about students of concern, coordinating outreach, and
providing direct support. The Case Manager must be highly organized, adept at data
management, and invested in student persistence and retention. The Case Manager must
work collaboratively with key constituents including students, academic departments,
faculty, staff, and university administration towards supporting a holistic approach to
support students’ optimal safety, health, and wellness.

The Case Manager is expected to function in a collaborative manner with a high degree of
visibility and student contact. As a part of the division of Student Development, the Case
Manager works in collaboration with faculty and administrators committed to the mission of
educating students to become empowered leaders for a just and humane world. The position
requires the utmost integrity, respect for confidentiality, and knowledge of legal/ethical
issues related to the management of behavioral intervention team in higher education. In
support of our Jesuit values, the Case Manager is responsible for receiving, triaging, and
monitoring cases from the point of inception through resolution. The Case Manager is
expected to acquire a vast knowledge of campus resources and to use assessment and
reporting tools to inform the development of policies and practices at the university.

Position Breakdown:

Case Management: 60%

Receive referrals about students of concern from Public Safety, Housing & Residence Life,
and other faculty, staff, and students;
Review and analyze incident reports, create cases, and assign tasks for staff follow up;
Collect supporting documentation and add to their respective case files;
Triage referrals and respond with the necessary urgency, contacting Public Safety in
emergencies and making the appropriate notifications to on-call staff;
Prepare weekly CARE Team meeting slide deck, which includes information about new cases
and updates to previous or ongoing cases;
Attend weekly CARE Team meeting and enter notes into the database during the meeting;
Attend weekly student conduct case management meeting to monitor for overlapping cases
and to receive/provide relevant information to appropriate parties;
Contact on- and/or off-campus partners to consult about programs and services in order to
make recommendations regarding strategies for student support;
Follow up with reporting parties to provide case updates, ensure timely follow up, and
request additional information;
Incorporate concepts and principles of social justice into all aspects of the position.
Student Support: 15%

Manage a caseload of students of concern, as assigned by the Associate Vice President/Dean

of Students;
Advise and coach individual students about safety, health, wellness, and basic needs
concerns;
Educate students about on- and off-campus resources and how to access those resources;
Assist students with conflict management, facilitate restorative meetings, and follow up as
appropriate.

Outreach and Education: 10%

Provide outreach and training about CARE Team and supporting students of concern to
various groups of faculty, staff, students, administrators, parents, board members, and
others;
Deliver information about CARE Team during Summer in Seattle, Welcome Week, Parent’s
Weekend, student leader trainings, and the annual i-Lead student leadership conference.

Assessment and Research: 10%

Manage the collection and analysis of data related to student of concern cases;
Develop and deliver reports as requested;
Conduct periodic quality control measures to ensure the integrity of the data;
Communicate findings and recommendations through written reports and presentations to
various stakeholders, which may include faculty, staff, student government, and trustees; 
Assess and address the needs of diverse populations on campus and make
recommendations accordingly;
Participate in research and professional writing, publications, and/or presentations.

Other Duties: 5%

Represent the division at Summer in Seattle, Welcome Week, Parent’s Weekend, student
leader trainings, and the annual i-Lead student leadership conference, and other large
programs and events;
Participate in divisional and campus committees as well as statewide organizations;
Collaborate with colleagues to develop policies and procedures and to recommend student
support resource development;
Represent the division and the university to external constituents;
Other duties as assigned.

Minimum Qualifications:

Bachelor’s degree in public health, social work, higher education, or other comparable
program and a minimum of 2 years of related experience in a higher education, non-profit,
or public service setting;
Evidence of ability to manage, organize, evaluate, and assess data related to student cases;
Strong oral and written communication skills, including presentations and group facilitation;
Availability to work occasional evenings and weekends;
All candidates must show a demonstrated commitment to diversity and the university’s
mission, vision and values;
All positions at Seattle University require a criminal history background check.

Preferred Qualifications:

Master’s or advanced degree in public health, social work, higher education, or a closely
related discipline;
Previous experience as a behavioral intervention team case manager in a higher education
setting;
3 years of full-time professional health promotion or social work experience, preferably in a
higher education setting;
Demonstrated knowledge of high-risk behaviors in college setting.