d.

BI for e-commerce shipping

Companies with strong e-commerce strategies are reaping the rewards of
rapid growth. Globally, we are nearing one in four human online purchasers,
and Amazon commands 14% of these global online sales. Within the US,
they dominate with +50% market share of online sales. The Amazon’s’ ability
to predict and deliver on clients’ expectations for same day, workplace,
Sunday, pick-up and locker delivery options while also reducing
transportation costs has been a force of industry change. The “Amazon
effect” has heightened delivery service expectations of consumers around
the world, and carriers have taken notice – now offering plethora same-day
delivery options as well.

When businesses connect the data from shipping execution, visibility and
finance, and then apply business intelligence, complex decisions and tasks
get simpler. Opportunities to significantly shift, reduce and manage global
transportation costs and monitor KPIs – without sacrificing service – are just
a few of the most basic, immediate and impactful ways interconnectedness
pays off for shippers.

We’re on the edge of big data analytics evolving the nature of logistics and
shipping. It’s shown to be a valuable ally in reducing inefficiencies in last mile
delivery, providing transparency in the supply chain, optimizing deliveries,
and automating supply chain. By embracing the Internet of Things (IoT), as
well as finding a robust business intelligence software, progressive
companies are reducing costs and exceeding customer expectations. And
the customer service benefits of business intelligence can pay off in spades.
As global consumers’ sophistication and expectations evolve, so too must
the information that supports the decisions to facilitate the delivery of their
orders. The players that leverage business intelligence to achieve on-time
delivery in full can win the e-commerce consumer loyalty game and the
repeat purchase revenue that comes with it.