Regression

Notes

Output Created 17-MAY-2010 17:37:12

Comments
Input Data
C:\Users\Saad Waheed\Desktop\Mip SPSS.sav

Filter <none>
Weight <none>
Split File <none>
N of Rows in Working Data
File 85

Missing Value Definition of Missing User-defined missing values are treated as

Handling missing.
Cases Used
Statistics are based on cases with no missing
values for any variable used.

Syntax

REGRESSION
/DESCRIPTIVES MEAN STDDEV CORR SIG N
/MISSING LISTWISE
/STATISTICS COEFF OUTS R ANOVA
/CRITERIA=PIN(.05) POUT(.10)
/NOORIGIN
/DEPENDENT Satisfaction
/METHOD=ENTER Promise Durable
Management Helpful PromptlyRspond
Feel Secure Adequate Knowledge Modern
Display Consistently Coutreous
Operating Hours Material Associated
ShippingAndDelivery Specific Need
Recommended hoping Sale Service Personal
Attention Age Gender income
/RESIDUALS HIST(ZRESID) .

Resources Elapsed Time 0:00:00.47

Memory Required 11380 bytes
Additional Memory Required
for Residual Plots 184 bytes
 Descriptive Statistics
Mean Std. Deviation N
Satisfaction 3.2750 1.07885 80
Promise 2.7250 1.04306 80
Durable 2.5000 .87149 80
Management 2.5500 .91264 80
Helpful 2.4625 1.00560 80
PromptlyRspond 2.5000 .90007 80
Feel Secure 2.8750 1.21567 80
Adequate Knowledge 2.5500 .96653 80
Modern Display 2.8625 1.09941 80
Consistently Coutreous 2.3750 .87692 80
Operating Hours 2.6625 1.06668 80
Material Associated 2.6375 .91740 80
ShippingAndDelivery 2.5500 .99238 80
Specific Need 2.5250 .96751 80
Recommended hoping 2.7625 .95790 80
Sale Service 2.8125 1.05655 80
Personal Attention 2.8250 1.04063 80
Age 3.3625 .64128 80
Gender .3125 .46644 80
Income 4.4125 .75797 80
Variables Entered/Removed (b)

Model Variables Entered Variables Removed Method

1

income, Feel
Secure,
PromptlyRspond,
Sale Service,
Modern Display,
Helpful,
Consistently
Coutreous, Age,
RecommendedSho
ping, Personal
. Enter
Attention, Durable,
Material
Associated,
Promise, Specific
Need, Gender,
Adequate
Knowledge,
ShippingAndDeliver
y, Management,
Operating Hours(a)

An All requested variables entered.

b Dependent Variable: Satisfaction
 Model Summary (b)

Adjusted R Std. Error of

Model R R Square Square the Estimate
1 .663(a) .439 .262 .92699
a Predictors: (Constant), income, Feel Secure, Promptly Respond, Sale Service,
Modern Display, Helpful, Consistently Courteous, Age, Recommended hoping,
Personal Attention, Durable, Material Associated, Promise, Specific Need,
Gender, Adequate Knowledge, Shipping And Delivery, Management, Operating
Hours
b Dependent Variable: Satisfaction

R2 is 0.439 i.e. 49.3% which shows that the model is somewhat good
in clearing up of all independent forces. Or it can be said that 49.3%
of the variations in dependent variable is explained by all the
independent variables.

ANOVA(b)
Mod Sum of Mean
el Squares df Square F Sig.
1 Regressi
40.391 19 2.126 2.474 .004(a)
on
Residual 51.559 60 .859
Total 91.950 79
a Predictors: (Constant), income, Feel Secure, Promptly Respond, Sale Service,
Modern Display, Helpful, Consistently Courteous, Age, Recommended Shopping,
Personal Attention, Durable, Material Associated, Promise, Specific Need,
Gender, Adequate Knowledge, ShippingAndDelivery, Management,
OperatingHours
b Dependent Variable: Statisfaction

F-test is used to check the overall significance or reliability of the

whole model. The null hypothesis in this case is that R2 = 0, which
means the overall model is not significant. The alternate hypothesis
will be that R2 ≠ 0 which means the model is significant.
F = ± 2.474 and its P value is .004 which is significant on 1% so the
model is significant.
 Coefficients(a)
Unstandardized Standardized
Model Coefficients Coefficients T Sig.
Std.
B Error Beta
1 (Constant) 8.380 1.615 5.189 .000
Promise -.027 .113 -.026 -.236 .815
Durable .175 .133 .141 1.312 .195
Management -.096 .136 -.081 -.710 .481
Helpful .108 .110 .101 .979 .332
PromptlyRspond -.124 .133 -.103 -.933 .355
Feel Secure -.075 .091 -.085 -.827 .412
Adequate
-.026 .124 -.023 -.207 .836
Knowledge
Modern Display .035 .113 .036 .312 .756
Consistently
-.087 .133 -.071 -.653 .516
Coutreous
Operating Hours -.404 .124 -.399 -3.257 .002
Material
-.067 .123 -.057 -.539 .592
Associated
ShippingAndDeliv
-.062 .123 -.057 -.504 .616
ery
Specific Need .207 .124 .186 1.673 .099
Recommended
.099 .119 .088 .832 .408
hoping
Sale Service -.177 .115 -.173 -1.537 .129
Personal Attention -.073 .113 -.070 -.644 .522
Age -.265 .179 -.157 -1.482 .144
Gender -.055 .259 -.024 -.211 .834
Income -.583 .162 -.409 -3.597 .001
A Dependent Variable: Satisfaction

To analyze the value of “B” it shows either negative or positive relation.

T-test: t-test is used to check the reliability of the individual variables

of the model. To apply the test the null hypothesis is that b i = 0 means
there is no correlation between the dependent and independent
variables. The alternate hypothesis is that bi ≠ 0 which mean there is
some positive or negative correlation between the dependent and
independent variables. Looking to the second column of the the table
given below, calculated t-values for all the variables is given. In the
third column significance is given.
According to the above information the following variables are
significant by significant variables it means that they are accepting the
hypothesis.
Operating hours
Specific needs
Income

While the remaining variables are not significant

Residuals Statistics(a)
Minimum Maximum Mean Std. Deviation N
Predicted Value 1.3822 4.6265 3.2750 .71504 80
Residual -1.69823 2.11725 .00000 .80786 80
Std. Predicted Value -2.647 1.890 .000 1.000 80
Std. Residual -1.832 2.284 .000 .871 80
A Dependent Variable: Satisfaction
 Histogram

Dependent Variable: Statisfaction

12.5
F re q u e n c y

10.0

7.5

5.0

2.5

0.0
-2 -1 0 1 2 3