ANNEX E - Grading Exercise 2020 Main Office Checklist

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Final version as at 4 Oct 2019

SECURITY AGENCIES (SAs) GRADING EXERCISE 2020
MAIN OFFICE CHECKLIST
Name of Security Agency
Address of Main Office
Date of Check
Name/Designation/Contact Number
of Liaison Officer from SA
Start Time of Check/Signature of

Liaison Officer
Assessor (s)
Name/Signature
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1
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Processes Category
Remarks/Observations Points
Areas of Audit
(To tick or circle where appropriate) Awarded
1.2.1 Score System (max 40 pts) pt
Is there a continuous training program for
the security officers? Collation of Information
Evidence of a dedicated personnel/team who
Collation of Information collates information to convert into training 6
There must be a dedicated personnel/team programs.
who is responsible for collating information No dedicated personnel/team or dedicated
from different sources. Examples of such personnel/team collates information to convert 0
sources could include the following: into training programs.
1. Occurrences of learning values from
Development of Training Packages
deployment sites (E.g. incidents or
near-misses) Evidence of 2 training packages containing all 3
24
2. Exercise reports specified components
3. Articles or reports of local/overseas Evidence of 1 training package containing all 3
12
incidents which are security related specified components
(The above examples are not exhaustive. SAs No evidence of a training package. 0
may collate information from other sources)
Delivery of the Training Package
Development of Training Package Evidence of the training package delivered via
After collation, there must be a process of 10
classroom or e-learning platform
converting the sources of information into
No evidence of the training package delivered via
training packages for security officers with the 0
classroom or e-learning platform
following components:
Assessor’s Observation
1. Objective of the training package
2. Key observations from the sources
3. Lessons learnt
Delivery of the Training Package

SA can deliver the training packages to its
security officers either via classroom or e-
learning platform.
For training package delivered via e-learning

platform, SA is required to demonstrate the
delivery in the e-learning platform
For training package delivered via classroom,

SA is required to furnish the list of security
officers present.
Past training packages should be made

available for verification.
If the training program is outsourced, the SA

shall ensure that the service provider is
present during the main office assessment.
If the service provider is not present, the SA

shall be responsible to provide the evidence
required for this criterion.
Total
________________________ ________________________
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Assessor: LO:
2
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Areas of Audit
1.2.2
Score System (max 15 pts) pt
Is there a mechanism to assess and
validate the effectiveness of the training Evidence of a mechanism to assess and validate
program (ref s/n 1.2.1)? effectiveness of the training program with the 5 15
specified components
Can the mechanism identify weaknesses for
remedial actions? No evidence of such mechanism 0
This mechanism must include the following Assessor’s Observation

components:
• Assessment via quiz/test
• Identification of Security Officers who have
fared badly for remedial training or additional
coaching
• Data analysis to identify specific areas
where the majority of Security Officers have
fared badly
• Review of the training curriculum to
determine whether there are weaknesses
which may have led to the poor performance
by the majority
• Re-design of the training curriculum where
appropriate
The SA is free to use any platform or system

for this mechanism but it must contain all the
specified components.
Total
Points Awarded for Processes Category /55 pts
Assessor: LO:
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3
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People Category
Areas of Audit
Is the supervisor familiar with deployment
plan of the SA? 4 deployment sites where the number and names
of Security Officers deployed are verified to be 10
This criterion refers to supervisor deployed at correct
main office 2 to 3 deployment sites where the number and
names of Security Officers deployed are verified 5
The supervisor may refer to any available to be correct
information at the office. <2 deployment site where the number and names
of Security Officers deployed are verified to be 0
The supervisor must show that he knows the correct
following:
 The number of deployment sites his SA Score System for SAs with fewer than 4
is guarding deployment sites
 The locations of all the deployment sites
No. of deployment
 The number of Security Officers
sites SA has
deployed at each deployment site
 The names of Security Officers 3 2 1
deployed at each deployment site
3 deployment sites where the
The assessors will randomly pick 4 number and names of Security
10 Pts - -
deployment sites for verification by calling the Officers deployed are verified
sites and verifying the information provided by to be correct
the supervisor. 2 deployment sites where the
number and names of Security
5 Pts 10 Pts -
Assessor must note down if there are any Officers deployed are verified
discrepancies between the information to be correct
provided by supervisor and the Security 1 deployment site where the
Officers deployed. number and names of Security
0 Pts 5 Pts 10 Pts
Officers deployed are verified
Note: For any SA which has fewer than 4 to be correct
deployment sites, the allocation of points will 0 deployment site where the
be based on the 2nd Score System. number and names of Security
0 Pts 0 Pts 0 Pts
Officers deployed are verified
SAs with no deployment site must provide to be correct
documentary proof to the assessor within one Assessor’s Observation
week from the date of Main Office assessment
to be exempted from this criterion.
Total
Points Awarded for People Category /10 pts
Assessor: LO:
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4
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Systems & Technology Category
Areas of Audit
Does the SA run a Command Centre or
Ops Room 24 hours daily to oversee all its Evidence of a physical Command Centre or Ops
20
operations? Room operating 24 hours daily
The SA with deployment sites operating 24 hours
Evidence of a physical Command Centre or but does not run a physical Command Centre or 0
Ops Room operating 24 hours daily. Ops Room 24 hours daily
The physical Command Centre or Ops Room
must comprise of a dedicated personnel/team
present to monitor the SA’s operations and
communicate with the Security Officers using a
communications system.
A physical Command Centre or Ops Room

operating from a vehicle is acceptable if it
fulfils the requirement in the above paragraph.
However, a Command Centre or Ops Room

operating using only a mobile phone is not
acceptable.
Evidence that the Command Centre or Ops

Room operating 24 hours daily must be shown
to the Assessor. Such evidence may include
but is not limited to documentary evidence
such as an occurrence book.
SAs with 100% deployment sites that are

operating less than 24 hours will be awarded
with ‘NA’.
Total
Assessor: LO:
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5
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Areas of Audit
Does the SA have a wireless voice
communications system to support its Evidence of a wireless voice communications
ground operations? 10
system in place. (Eg: Non-mobile phones)
Evidence of a wireless voice communications Evidence of mobile phone as wireless voice

8
system to support its ground operations. communications
(Examples would include mobile phones, No evidence of wireless voice communication

0
dedicated walkie-talkies and IDEN system.) provided
Assessors may ask for a demonstration of the
system.
Points will be awarded as long as the system is

capable of transmitting and receiving voice
communications from the ops room to the
ground and vice-versa in real time.
Security officer and ops room operator must

demonstrate communication check
successfully in the presence of the assessor.
Total
Assessor: LO:
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6
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Areas of Audit
Does the SA deploy technology to facilitate
supervision? Evidence that at least 25% of deployment sites
have real time electronic attendance taking 5
Evidence of technology to facilitate real time system (centrally monitored at one location).
supervision. Evidence that at least 25% of deployment sites
5
have real time remote viewing of CCTV.
The technology must cover real time
attendance taking and remote supervision. No evidence of technology to facilitate supervision
0
provided.
Assessors will verify this technology during the Assessor’s Observation
main office assessment.
.
Verification of attendance through phone call is
not accepted as real-time technology
supervision.
If 100% of SA’s service buyers refused

installation of CCTV and the SA is able to
provide evidence to support the refusal, the
SA may be awarded with ‘NA’ for this criterion.
For deployment sites that are not supported

with evidence of service buyer’s refusal to
install CCTV, the number of such deployment
sites shall determine the number of
deployment sites which the SA is required to
submit for this criterion.
Example:
Out of 90 deployments sites, 50 refused to
install CCTV. We will take 40 as the number of
deployment sites which the SA
has. Therefore, based on the requirement of
this criterion, the SA is required to submit
evidence for 8 deployment sites.
Total
Assessor: LO:
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7
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Areas of Audit
3.2.4
Does the SA have an electronic system to
monitor and ensure that patrol is carried Monitoring system to ensure that patrol is duly
out according to the deployment site’s 3
carried out.
requirement?
No evidence of system to monitor and ensure that
0
Evidence of a monitoring system to ensure that patrol is carried out.
patrol is duly carried out. For SA without any deployment site requiring
NA
patrol.
An example would be the Guard Tour System Assessor’s Observation
(GTS).
Assessors may ask for a demonstration of the

system.
Full points will be awarded when SA is able to

provide evidence for 1 site.
If 100% of the deployment sites deploying GTS

are owned and monitored by service buyers,
assessors will verify the system during the
deployment site assessment.
Total
Assessor: LO:
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8
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Areas of Audit
3.2.5
Does the SA have an electronic Incident
Management System to report, manage Evidence of an electronic Incident Management
and document incidents? 35
System which meets all the requirements
No evidence of electronic Incident Management
Evidence of an electronic Incident
System or system did not meet all of the 0
Management System to report, manage and
requirements.
document incidents.
The requirements of this system are:
 It must be IT based system (i.e. paper
and pen filing system is not accepted)
 It must track the start of the incident to
its conclusion
 It must contain the following 7
components for incident reporting:
1) What happened?
2) When did it happen?
3) Where did it happen?
4) Who was involved?
5) How did it happen?
6) Why did it happen?
7) Was there any security implication
due to the incident?
 It must have features to search for
any past incident based on date, time,
place and/or person(s) involved
Assessors will ask for a demonstration of the

system during the main office assessment.
Total
Assessor: LO:
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9
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Areas of Audit
Does the SA have a secured IT system to
facilitate training through e-learning? Secured IT system which allows Security Officers
20
to receive training through e-learning.
Evidence of a secured IT system which allows
Security Officers to receive training through e- The above system also allows e-learning anytime
20
learning. and anywhere.
No evidence of secured IT system to facilitate
0
Additional 20 points will be given if the system training through e-learning.
allow the Security Officers to access the e- Assessor’s Observation
learning anytime and anywhere remotely.
Assessors will require for a demonstration of

the system.
If the secured IT system is outsourced, the SA


Total
Assessor: LO:
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10
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Areas of Audit
3.2.7
Does the SA have a secured IT system to
administer e-testing? Evidence of a secured e-testing system 40
Evidence of a secured e-testing system to No evidence of secured IT system to administer e-
0
administer tests for Security Officers. testing
Assessors will require a demonstration of the
system.
The system may only allow access by valid

user with proper authentication process.
If the secured IT system is outsourced, the SA


Total
Assessor: LO:
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11
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Areas of Audit
Does the SA have an electronic system to
track the developmental training of its Evidence of the electronic system must capture all
Security Officers for progression under the required information:
PWM? • Particulars of Security Officers
• Training records of Security Officers
Evidence of an electronic system to track the • Effective date of current PWM grades held by 20
following: the Security Officers
 Particulars of Security Officers • Projected dates when each Security Officer is
 Training records of Security Officers eligible for progression to the next higher
 Effective date of current PWM grades held PWM grade
by the Security Officers
No evidence of electronic system or use of
 Projected dates when each Security Officer manual system to track the developmental training 0
is eligible for progression to the next higher of its Security Officers
PWM grade
SAs must use an electronic system (e.g.
spreadsheet such as Microsoft Excel) to track
the developmental training of its Security
Officers progression under PWM.
Total
Points Awarded for Systems & Technology Category /178 pts
Assessor: LO:
End Time of Check:
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ANNEX E - Grading Exercise 2020 Main Office Checklist

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ANNEX E - Grading Exercise 2020 Main Office Checklist

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Final version as at 4 Oct 2019

Address of Main Office

Start Time of Check/Signature of

Delivery of the Training Package

For training package delivered via e-learning

For training package delivered via classroom,

Past training packages should be made

If the training program is outsourced, the SA

If the service provider is not present, the SA

This mechanism must include the following Assessor’s Observation

The SA is free to use any platform or system

Points Awarded for Processes Category /55 pts

A physical Command Centre or Ops Room

However, a Command Centre or Ops Room

Evidence that the Command Centre or Ops

SAs with 100% deployment sites that are

Evidence of a wireless voice communications Evidence of mobile phone as wireless voice

(Examples would include mobile phones, No evidence of wireless voice communication

Points will be awarded as long as the system is

Security officer and ops room operator must

If 100% of SA’s service buyers refused

For deployment sites that are not supported

Assessors may ask for a demonstration of the

Full points will be awarded when SA is able to

If 100% of the deployment sites deploying GTS

Assessors will ask for a demonstration of the

Assessors will require for a demonstration of

If the secured IT system is outsourced, the SA

If the service provider is not present, the SA

The system may only allow access by valid

If the secured IT system is outsourced, the SA

If the service provider is not present, the SA

Points Awarded for Systems & Technology Category /178 pts

End Time of Check:

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