SYNOPSIS ON

“A STUDY ON BAJAJ FINSERV CONSUMER LOAN”

PROGRAMME :- B.M.S. UNIVERSITY OF MUMBAI

SIXTH SEMESTER -2019-2020

SUBMITTED BY

VAISHNAVI JADHAV

ROLL NO -62013

UNDER THE GUIDANCE OF

Prof. CHANCHAL KAUR

TILAK COLLEGE OF SCIENCE AND COMMERCEVASHI ,NAVI MUMBAI

 Introduction

To achieve partial and concrete results, it is necessary that theoretical

knowledge must be supplemented with practical environment. The important

of academic course would gain advantages and acceptance of the true form,

only through practical experience. Hence it is quite necessary to put the

theories into talk

During this project I have realised financial area of Bajaj Finserv with its

peer group. My internship started with placing me at Time square, Andheri

where I have learned basic things about the consumer durable goods and

digital products and how it is offered to customers. I had to go daily from

morning 11:00am to evening 8:00pm. Where I have to deal with the

customer and tell them about schemes of Bajaj Finserv available on that

particular product. This process helped me to understand customer behaviour

and a way to approach them. As customers are of different types with

different attitude, so overall this experience was good for me.

Then I was sent to Ace Mall where I was working as an Employee of Bajaj

Finserv Lending. I was dealing with proper customers, providing them loans

by completing their files and getting the approval online from Bajaj server

called as “Galaxie” Portal. This process helped me to better understand the

service procedure of Bajaj Finserv Lending.

 1.1 Objectives of the Project

 To study the loan process of Bajaj Finserv.

 To study the benefits of EMI Card.

 Advantages of Bajaj Finserv over other Finances.

 To provide some Recommendation.

 To retain the learning and apply it in future.

Bajaj Finserv, a part of Bajaj Holdings & Investments Limited, is an

Indian financial services company focused on lending, asset management and wealth

management and insurance The Company through its joint ventures and subsidiaries employs

over 20,000 employees and has established a nationwide presence across over 1400 locations.

And there is a big finance organisation in India. The company is currently engaged in

consumer finance businesses, life insurance, and general insurance and has plans to expand

its business by offering a wide array of financial products and services in India. Apart from

financial services, Bajaj Finserv is also active in wind–energy generation. Bajaj Finserv.

Background

The financial services and wind energy businesses were transferred to Bajaj Finserv Limited

(BFS) as part of the recently concluded demerger from Bajaj Auto Limited, approved by the

High Court of Judicature at Bombay by its order dated 18 December 2007. The demerger was

effective on 31 March 2007

BFS is engaged in life and general insurance businesses through its joint ventures

with Allianz SE namely Bajaj Allianz Life Insurance Company Limited and Bajaj Allianz

General Insurance Company Limited

Bajaj Holdings has been registered as a Non–Banking Financial Company (NBFC) under the

Registration No. N–13.01952 dated 29 October 2009 with Reserve Bank of India (RBI). The

company is classified as a Systemically Important Non–deposit taking NBFC as per RBI

Regulations.

BFS has now come up with a new plan of providing loans on clothes, groceries, furniture
Introduction Of NBFC

A Non-Banking Financial Company (NBFC) is a company

registered under the Companies Act, 1956 of India, engaged in the business of loans and

advances, acquisition of shares, stock, bonds hire-purchase, insurance business or chit

business but does not include any institution whose principal business includes agriculture,

industrial activity or the sale, purchase or construction of immovable property.

The working and operations of NBFCs are regulated by the Reserve Bank of India (RBI)

within the framework of the Reserve Bank of India Act, 1934 and the directions issued by it.

A Non-Banking Financial Company (NBFC) is a company registered under the Companies

Act, 1956 of India, engaged in the business of loans and advances, acquisition of shares,

stock, bonds hire-purchase, insurance business or chit business but does not include any

institution whose principal business includes agriculture, industrial activity or the sale,

purchase or construction of immovable property.

The working and operations of NBFCs are regulated by the Reserve Bank of India (RBI)

within the framework of the Reserve Bank of India Act, 1934 and the directions issued by it.
Roles of NBFC:

As recognized by the RBI the specific roles of a Non-Banking Financial Company are

 Development of sectors like transport and infrastructure

 Substantial employment generation

 Help and increase wealth creation

 Broad base economic development

 To finance economically weaker section

 Huge contribution to state exchequer

 Irreplaceable supplement to bank credit in rural segments, major thrust on semi-urban,

or rural areas and first time users

 Mobilisation of resources-It converts savings into investments

 Capital information-Aids to increase capital stock of company

Services Provided By NBFC’s

NBFC refers to Non-Banking Financial Company; these institution provide multiple financial

service unlike banks which provide limited financial services. Given below is the services

provided by the NBFC-

1. Underwriting

2. Stock Broking

3. Asset Management

4. Merchant Banking

5. Portfolio Management Service

6. Venture Capital Financing

7. Foreign exchange related business

8. Factoring and leasing related business

9. Credit Cards services

10. Giving Credit Rating to other companies

SWOT Analysis
The SWOT analysis of Bajaj Finserv provides an in-depth

strategic analysis of the company's businesses and operations. Bajaj Finserv formerly known

as Bajaj Auto Finance Limited, is a Non-Banking Finance Company (NBFC) based in India.

It operates as a subsidiary of Bajaj Finserv Limited

Strenghts

Weeknesses

Oppourtunities

threats
 CONCLUSION

The study concludes that the Bajaj Finance the strongest finance

for the consumer durable products and Bajaj Finserv was providing very good schemes to the

customers. The customers are happy with EMI card. Bajaj Finserv was providing good

service to the customers.

I observed that in-store representatives of Bajaj Finserv are very close

to their customers and even to the competitors next to them which is a very good sign this

shows that Bajaj Finserv keeps a healthy competition. The company has cibil score of 775

which is really a high score and many customers don’t have cibil score of 775 and they are

eligible for the loan. And the competitor gets the opportunity to serve the customer. Bajaj

Finserv provides loan instantly but the eligibility criteria is little difficult. Bajaj Finserv has

modified their process of providing loan in the recent times and in the last 2-3 months it has

started conducting little bit marketing which must have surely increased their number of

customers. Bajaj Finserv provides very good service to their customers but once the card of

the customer gets blocked this service gets deteriorate which hampers the goodwill of the

company.

During this internship I got the chance to explore something new and

got the opportunity to work under a big name Bajaj Finserv.