Commitment-based HR systems and

organizational outcomes in services

Julia Nieves (Department of Economics and Business
Management, University of Las Palmas de Gran Canaria, Las Palmas de
Gran Canaria, Spain)
Javier Osorio (Department of Economics and Business
Management, University of Las Palmas de Gran Canaria, Las Palmas de
Gran Canaria, Spain)
International Journal of Manpower

ISSN: 0143-7720

Publication date: 5 June 2017 

Abstract
Purpose
The purpose of this paper is to examine the implementation of a set of
commitment-based HR practices and explores their impact on three
categories of organizational outcomes.

Design/methodology/approach
Cross-sectional study based on a survey. Multiple regression analysis was
applied to test the hypotheses proposed.

Findings
The results show that commitment-based HR practices make up a system
that presents internal consistency and favours HR performance and
operational outcomes, as well as contributing to financial outcomes through
the mediator role of innovation.

Research limitations/implications
The HR practices were measured based on the perception of only one
informant per company, normally the manager.

Practical implications
This study makes it possible to draw relevant conclusions in a sector (hotel
industry) that lacks references about the role of a system of commitment-
based HR practices in achieving organizational outcomes. The use of a
sample of homogeneous firms provides managers with valuable and
specific information about the sector that can foster the adoption of
commitment-based HR practices by hotel firms.

Originality/value
This paper contributes to better know how HR practices based on
commitment foster employees’ willingness to engage in the strategic
objectives established by the organization from the systems perspective.
Furthermore the research contributes to the understanding of these
practices in an important economic industry, such as it is the hospitality
sector, in which research had traditionally placed little emphasis on this
kind of analysis.

Keywords