Carolina Serrano Abello

(+57) 3188312199 | caroserra_14@hotmail.com | Finca Los Nudos, Vereda Rio Frio Oriental, Tabio, Colombia

Professional Summary
Anthropologist experienced in social research and tourism services. Acknowledged for strong critical thinking
and communication skills, both oral and written. Advanced English skills.

Skills

 Understanding and  Creative and critical thinking  Interdisciplinary research

appreciation of human
diversity

 Interpretive and analytical  Oral and written  Customer service and

thinking communication people management

Experience

Freelance Tour Leader January 2017 - Current

Intrepid Group - Peak DMC South America, Colombia

 Run trips for Intrepid Travel in Colombia according to itinerary and budget.

 Demonstrate extensive knowledge of the country's history and social dynamics.

 Work with management to enhance existing tours and develop new routes.

 Constantly show high levels of customer service to guests.

 Fulfil administrative requirements for every trip.

 'Tour Leader of the Year' award 2018 (Melbourne, Australia).

Freelance Workshop Coordinator September 2017

Universidad de La Salle, Bogotá, Colombia

 Designed and implemented a workshop about research question formulation for high school
students of a public education institution in Bogotá.

Freelance Qualitative Researcher April 2017 - June 2017

Grupo Inmark, Bogotá, Colombia

 Conducted a brand perceptions study for company in the financial sector.

 Managed the quota scheduling process for 41 in-depth, face-to-face interviews.

 Led and transcribed 10 interviews and two focus groups.

 Performed a detailed, qualitative, analysis of the information, and presented a written report with
conclusions.

 Presented results to the client

 Researcher-Ethnographer May 2016 - December 2016
Fundación Alma, Bogotá, Colombia

 Conducted a general ethnographic diagnosis of the life of artisanal fishermen on the Magdalena
river floodplains (Colombia) with a team of fellow researchers.

 Appointed head of research in Magdalena Medio region.

 Contributed actively to research design.

 Characterized the different manifestations that artisanal fishermen reproduce as subjects and
carriers of intangible cultural heritage participatory action research, individual interviews and
workshops carried out with the local communities and government institutions.

 Contributed to the success of the inclusion of the knowledge and practices of artisanal fishermen of
the Magdalena River into the National Heritage List.

Intern January 2015 - May 2015

Fundación Alma, Bogotá, Colombia

 Conducted a case-study research to identify tools to contribute to the ecological restoration of

wetlands in the Caribbean region.

 Held weekly meetings with Fundación Alma's Co-Director focused on designing a larger-scale
research project.

 Wrote a research article as final delivery.

Education

Anthropologist - Universidad Externado de Colombia , Bogotá, Colombia November 2016

 Academic Merit Scholarship 2014.

 Thesis approved with honorable mention recommendations by academic experts in the field.

Languages

English December 2019

 IELTS score: 8,5 (CEFR Level C2).

Spanish
 Native