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Transcript: 5 Effective Tactics for Conflict Resolution

Hi I'm Christine Hassler, I'm a Life Coach, Author and Speaker, here today with About.com to talk
to you about 5 ways to resolve conflict.

Most Effective Tactics for Conflict Resolution

#1, get in touch with your feelings before you go into any kind of conversation or confrontation. A
lot of us go into a conflict resolution, really charged or really angry or really upset about something.
Don't do it that way. Take some time to journal, to talk out loud in your car, to talk to a friend that
you're not having the conflict with, so that you take the charge off of your feelings before you start
the conversation.

Other Effective Tactics for Conflict Resolution

Next, own your end of it. In any conflict, even if you really want to think it's all the other person's
fault, there is something to take personal ownership and responsibility for. The more you go into
any conflict resolution playing the blame game, the more you're going to perpetuate the conflict.

Additional Effective Tactics for Conflict Resolution

Next, listen and don't interrupt. When we go into any kind of conflict resolution situation, emotions
are heightened and you can really feel the sense of urgency to really say what's on your mind, and
get it out there, and interrupt the other person. But the more we do that, the more we only think
about what we want to say, or what we're going to say next, the more we interrupt, the more we
perpetuate the conflict. So listen, don't interrupt. And you'll notice that if two people actually start
listening to each other the conflict begins to resolve. Next, practice assertive communication.

More Effective Tactics for Conflict Resolution

Now it's important to really listen and it's also important to speak what you really need to say, so
that you can make sure you make all the points that are important to you. A good way to prepare for
this is before you have the conversation regarding the conflict, really write out everything that you
want to say, list the important points. You can even bring these into the conversation or meeting, so
that you feel more prepared. The more prepared you feel, the more effective you will be in your
communication.

And finally, seek a solution. After you've listened, after you've effectively communicated, it's time
to find a solution so the conflict doesn't perpetuate. Now, neither person may get 100% of what they
want, but if your intention is to find a compromise that both people can be happy about, the conflict
will resolve itself.

Thank you for watching. To learn more, go online to About.com.

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