SECTOR - AVIATION

COMPANY - EMIRATES

TRAINING & DEVELOPMENT

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ABOUT EMIRATES
▸ Parent Company - The Emirates Group

▸ 4th biggest airline company in the world

▸ Aircrafts Owned - 259

▸ Employees - 69371

▸ Connecting 159 destinations around the globe

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TRAINING & DEVELOPMENT AT EMIRATES

▸ Emirates spends more than 6% of it’s annual revenue on training and
development.

▸ Uses tools like classroom based programs, e-learning, practical assessment,

simulation, project bases trainings or a blend of these programs.

▸ The Emirates Group also has an Aviation College for training and development
of staff and partner organisations in the group.

▸ Emirates aims at having the best staff on board to give the best experience to
its passengers.
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EMIRATES PORTAL - “MY LEARNING ZONE”

▸ The purpose of “My Learning Zone” is to provide a one stop location for accessing,
training and development information.

▸ “My Learning Zone” also provides online training for all the employees.

▸ The development of the employees through training is basically motivated by the

annual professional development courses in key areas or departments that need
training and development.

▸ Training can also be carried out through seminars and conferences. This is aimed at
keeping skills updated and to help employees remain aware of the industry
development.
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EMIRATES AIRLINES POSITION IN TRAINING AND ORIENTATION

▸ Emirates cabin crew are amongst the best in the world

▸ The cabin crew are recruited from around the world and trained on one
common platform.

▸ Emirates approach is the better services can only be achieved through

competitive skills.

▸
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3 STEP TRAINING PROCESS AT EMIRATES

▸ Assessment

▸ Training activity

▸ Evaluation and Feedback Process

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TRAINING ACTIVITY PHASE

▸ Classroom Education

▸ Simulation

▸ On the Job Experience

▸ Action Learning

▸ Multimedia training

▸ Web-Based training
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CLASSROOM TRAINING
▸ This form of training is the most economical and also enables trainees to share
their opinions and exchange ideas with each other, hence expanding each

individual’s knowledge. Most airlines use this type of education as their

primary training method, whereas Emirates Airlines uses it only as a basic

method, which is collaborated with many other types of training methods

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STIMULATOR
▸ Stimulation is another form of training that is usually one of the most expensive type of
training methods. Emirates Airlines uses stimulation training in the form of machine
stimulation. Machine stimulation. Machine stimulation is a term given to facilities that are
provided to employees that are exact replicas of the equipment in the actual work
environment. Emirates Airlines has commissioned thirteen such stimulators that cover all
types of aircrafts.

▸ These stimulators are very important with respect to safety and emergency training
employees. They are equipped with smoke stimulators and visual and audio displays, as
well as two fight demonstration kitchens with fully functioning equipment
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ON THE JOB
▸ On the job experience is another method used by Emirates Airlines to train
their employee. When on duty, the Emirates employees are to use the purpose-

built, exclusive departure and arrivals terminals. This type of training

extinguishes the issue of transferring the learning situation to the job

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ACTION LEARNING
▸ Action learning is also type of training that deals with learning by experience.
Emirates Airlines also provides their cabin crew with ‘mock-ups’ that enables

the employees to receive hand on training. They are also given assignments

related issue and problems that are dealt with on job and assessed as to how

they react to these issues and solve them.

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CABIN CREW
▸ Safety & Emergency Procedures ( SEP )

▸ First Aid (accredited by the Royal College of Surgeons of Edinburgh)

▸ Service

▸ Emirates Cabin Crew Image and Emirates Cabin Crew Uniform

▸ Fitness and Nutrition

▸ Security Procedures
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PILOT
▸ The English language

▸ Aviation Science programme

▸ ATPL Integrated programme

▸ Single-Engine Training

▸ Twin Jet Training

▸ Multi-Crew cooperation Training

▸ Line Oriented Flight Training