Business Process Mapping

- Current And Future

By-
Baluram Choudary
Unni Jacob
Snehal Mahamuni
Niyati Mehta
Lipika Patel
Suraj Patel
Presentation flow

• Business Process Mapping

• Mapping Process States
• Steps Of Process Mapping
• Benefits
• Disavantages
 Business Process Mapping

• Business process mapping refers to activities involved in defining what a business

entity does, who is responsible, to what standard a business process should be
completed, and how the success of a business process can be determined.
• A process map describes a series of steps or actions which deliver an output
• The main purpose behind business process mapping is to assist organizations in
becoming more efficient. A clear and detailed business process map or diagram allows
outside firms to come in and look at whether or not improvements can be made to the
current process.
• It takes a specific objective and helps to measure and compare that objective alongside
the entire organization's objectives to make sure that all processes are aligned with the
company's values and capabilities.
Mapping Process State

Current
Ideal state
state

Future
state
o Current state
• Also known as Present State Map
• The "Present State" process chart or map shows the "real" process
as it presently exists.
• The real process is what actually happens on the retail shop

o Ideal state
• An "Ideal State Map" Is Useful And Easy To Construct.
• An Ideal Process Has No Waste So We Simply Take The "Current
State" Map And Eliminate Non-value Adding Events.
• The Ideal State Map Helps Us To Focus On The Value Added
Events.
• It Provides A Benchmark
o Future state
• With current and ideal state maps, a team has a deep and common
knowledge of the process.
• Their next task is to identify improvements and illustrate them with a
"Future State" map.
• A future state map bridges the gulf between the current and ideal
states.
• It incorporates the realities of technical limits, budgets and time.
• Developing a future state map is often easy. because they identify
problems and find solutions
STEPS:
Step 1
Process
Identification

Step 2
Information
Gathering

Step 3
Analyse

Step 4
Implemen
t
1:Process Identification
• In This Step, First We Have To Find Out What Process Is To Be Mapped
• The purpose of this step is to gain a full understanding of all the steps of
a process
• Its Like Determining The
Boundaries
• EXAMPLE:
Where Does A Process Begin?
Where Does A Process End?
 2: Information Gathering
• After the identification , it is very important to gather the information for the process .

• Like listing down the parameters according to the process.

Example : supplies, inventory.

• Identifying the key responsibilities of the process area and who is responsible for those actions

• identifying every task and every decision.

• In this step, this contain

 Inputs: This is whatever enters something into the process.

This can include resources (people), materials, and equipment (software).
Be specific by listing out types of materials, names of reports or queries, software
being used

 Outputs: This is whatever is produced as a result of this action;

the key deliverables of each activity including both products and services as applicable.
 3: Analyze
o Analysis should be occurring throughout the process. each step in each process
and evaluate it thoroughly.
o Listing of the process in proper sequence
o If a step does not add value to the process, ask yourself why it is being
performed.
• Can it be eliminated, combined, or the effort reduced?
• Does each step of the process support the overall business objectives?
• Is there any role or responsibility ambiguity?
• Where are the delays between steps?
4:Implementation
• After identification, gathering and analyzing the
process the implementation is done.
• execution of a plan, idea, model, design,
specification, standard are done in this step
• Once complete, the team can measure results in
several ways.
• The simplest is to count the symbols and
construct a frequency percent histogram
• This is a effective metric. Elapsed time, labor
hours or cost might also be used
 Business Process Mapping – Retail Shop
1. Identification-
The Information Identification Means Identifying What Is Need Of Customer What Can Help To Increase The
Sales And Profit And What Can Be Done.

Therefore Our Team Identified That Our Shop Should Be In The Market Area With Family Shop I.E Children,
Men's And Women's Wear All Together

2. Information Gathering-
After The Identification Of The Process Then We Started With What Should Be Our Inventories And Supplies
And After Gathering The Information We All Came To The Point That Western ,Ethnic, Casuals Wear Should Be
Kept For All

3. Analyzing
After All The Gathering We Started Analyzing Of The Situation And Started With More Offers Like Discount ,
Vouchers For Increasing The Sales In Shop

4. Implementations
After All The Steps Implementation Is Most Important Because The Ideas We Got To Increase The Sales That
Had To Be Implemented
Benefits
• Improving organizational efficiency & productivity
• Aligning processes with your business objectives
• Providing the ability to respond more quickly to business and
environmental changes
• Increasing effectiveness
• Maximizing customer interactions
• Gaining competitive advantage
• Improving process communication
Disadvantage
• High Cost
• Wastage of time due to more time taken for identification and
information gathering
• Accurate data
• Being unclear about the focus of your process mapping
• Apply process mapping on inappropriate types of processes