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How extensive will the RFP process be? Is it very time intensive?
The Authority’s procurement policy requires us to follow a competitive Requests for Proposals process. The RFP
we published describes this process, our timeline, the documents you must submit (including the required
format), and our evaluation criteria. Please read through the materials to ascertain your company’s ability to
conform to our requirements.
Is this RFP only for commercial loans or are their residential loans in play?
While the Authority does originate and service single-family residential mortgages, the solution we are seeking
under this RFP will specifically address the origination and servicing of our commercial lending product lines. If
your solution provides both commercial and residential loan origination or loan servicing functionality and you
would like the Authority to be aware of your residential capabilities, please provide this information in your
response to question number 15.1 in Attachment 7 – Authority Business Requirements.
Page 1 of 9
Commercial Lending and Servicing System Request for Proposals
Questions and Answers
Can you tell me how many full and how many read only users you will have on the lending software?
Assume the following user statistics for your proposal:
Internal Users:
System administrators: 5
Users with full access: 55
Users with read-only access: 10
External Users:
If your proposal includes a portal to allow external access for our partners, assume approximately 800 external
user accounts (Developers, Owners, Management Agents, etc.)
Do you have an estimate on the number of users that might need access to the system?
Assume the following user statistics for your proposal:
Internal Users:
System administrators: 5
Users with full access: 55
Users with read-only access: 10
External Users:
If your proposal includes a portal to allow external access for our partners, assume approximately 800 external
user accounts (Developers, Owners, Management Agents, etc.)
Our product uses concurrent use seat licenses. We ask for an estimate from WHEDA as to the number of
concurrent-use seats the Authority thinks it would need. Concurrent seats are defined as the total number of
simultaneous users. (WHEDA can have as many named users as desired, but only the corresponding number
of simultaneous users as seat licenses.)
Assume the following user statistics for your proposal:
Internal Users:
System administrators: 5
Users with full access: 55
Users with read-only access: 10
For solutions with a concurrent user licensing format, plan for a maximum of 45 concurrent users. Additionally,
your proposal should explain the process (and pricing) for increasing (or reducing) the concurrent user license
count.
External Users:
If your proposal includes a portal to allow external access for our partners, assume approximately 800 external
user accounts (Developers, Owners, Management Agents, etc.)
Page 2 of 9
Commercial Lending and Servicing System Request for Proposals
Questions and Answers
The RFP lists 148 total employees for WHEDA? Is this the number of software users we should expect to use
this system?
No, the number of users in our Commercial Lending product lines is less than 148. Assume the following user
statistics for your proposal:
Internal Users:
System administrators: 5
Users with full access: 55
Users with read-only access: 10
For solutions with a concurrent user licensing format, plan for a maximum of 45 concurrent users. Additionally,
your proposal should explain the process (and pricing) for increasing (or reducing) the concurrent user license
count.
External Users:
If your proposal includes a portal to allow external access for our partners, assume approximately 800 external
user accounts (Developers, Owners, Management Agents, etc.)
Is there a way to provide confidential and/or proprietary information in this RFP or is everything in the RFP
open for public inspection?
The Authority is subject to Wisconsin public records laws. There are few reasons we can say “no” to a public
record request when received. Draft your proposal in a way that you are not concerned with it someday being
released under a public records request. Further information about Wisconsin public records laws can be found
on the following website: https://www.doj.state.wi.us/office-open-government/office-open-government-
resources
I wanted to clarify that this RFP includes a front-end experience, decisioning engine as well as an actual LOS?
The Authority is seeking to replace our existing commercial lending and servicing systems with a new system (or
combination of systems) that will track leads and potential customers, perform loan origination and
underwriting, process construction lending and management of conversion from construction to permanent
financing, and perform loan servicing and compliance tracking functions for commercial loan products. Please
refer to RFP Attachment 7 - Business Requirements for more details about the business use cases we are hoping
to address with the new system(s).
Is it possible to set up a quick call with yourself and our product specialists who would like to clarify a few
questions and provide some information? Or would these need to be asked and provided via email? If
possible do you have availability tomorrow for a call?
Questions concerning this RFP must be submitted in writing via email to the Procurement Manager on or before
the Deadline for Submitting Written Questions provided in the Calendar of Events. Please refer to Section 3.7 of
the Request for Proposal for further details.
Do you have a projected date of deployment for your new lending system?
No.
Page 3 of 9
Commercial Lending and Servicing System Request for Proposals
Questions and Answers
Do you use any type of underlying core processing system to track loan balances, etc.? (The RFP refers to a
Windows environment. I wanted to check to see if there was any other type of software platform we should
take into account.)
The Authority does not have an underlying core processing engine or system. Our infrastructure runs on
Microsoft Windows. Any on premise solution should run on Windows, but cloud solutions are viable and are
preferred
Any there any specific products/systems other than the DocFinity document imaging that you were looking to
connect via an API?
Our DocFinity ECM and our MS Dynamics General Ledger are the only products/systems to which we expect our
commercial lending and servicing system to connect with at this time. The Authority’s future API connectivity
needs will be dependent on the solution(s) proposed by RFP respondents. It is our desire to acquire a
comprehensive and fully-integrated commercial lending and servicing system, but we are accepting proposals for
best-of-breed solutions as well. In the latter scenario, it may be necessary for the proposed solutions to
communicate with each other via API connectivity, web services, ETLs, etc.
We handle the front-end/experience side of the equation. Are you open to us responding with a partner that
can handle the LOS and decisioning?
While a comprehensive, end-to-end solution is preferred, we welcome proposals for best-of-breed solutions that
meet only some of our business needs. If you have established relationships with other vendors to form a more
comprehensive solution, please articulate these partnerships/relationships in your response to question 1.1 on
Attachment 7 – Authority Business Requirements. Note that each or your partner vendor(s) must submit a
separate RFP proposal in order to be included in our scoring process.
Can I deliver the USB flash drive (containing a pdf file of the complete Proposal and a pdf file of the Cost
Sheet) separately from the hardcopy original complete proposal that is to be delivered in a sealed envelope?
It is our preference that all proposal materials are received together. If you choose to submit your materials in
separate packages, clearly mark each package as “Submission 1 of X”, “Submission 2 of X”, etc. It is your
responsibility to ensure that all materials are received by the Proposal Due Date and time listed in the RFP.
Have you set a proposed budget for the system(s) you intend to implement as a result of this RFP?
We are not disclosing information regarding our budget for this project.
Our solution would likely not help out much, if at all, on the Construction budgeting portion.
While a comprehensive, end-to-end solution is preferred, we welcome proposals for best-of-breed solutions that
meet only some of our business needs.
Are you looking for a full blown risk tool? If you are just using Excel today, as an example, our product, with
some report development, would be a giant leap forwards.
The Authority is seeking a comprehensive risk tool. Please include this functionality in your proposal.
Page 4 of 9
Commercial Lending and Servicing System Request for Proposals
Questions and Answers
Can we get some clarification on the question below? We are not quite sure what you are looking for with
respect to certifying or approving partner organizations?
“The Authority is seeking the ability to track external partners (borrower, management agent, on-site manager,
architect, owner, developer, financial institution, etc.) and multiple contacts within their organizations. Describe
how your system allows us to set up a diverse array of partner organizations, and to assign them to roles by
loan. In addition, describe how your system would facilitate our need to certify or approve partner
organizations to participate in our commercial lending programs.”
The Authority’s loan guarantee programs require us to certify (i.e. perform due diligence and execute an
agreement) partner financial institutions for whom we are providing loan guarantees. Question 5.1 on
Attachment 7 is meant to ascertain whether these external financial institutions can be set up as a partner
organization within your system, and whether you have any method for tracking whether those partners have
been certified. The absence of this data point would cause a loan guarantee application to be rejected as we
cannot provide a loan guarantee if the partner financial institution is not certified. The process of certifying
lenders is handled outside of our loan origination and/or loan servicing system.
In order to protect our customers and not infringe on their time, we do not provide references until
selection. Happy to provide them at that point but not as part of the RFP.
Our Request for Proposals process requires us to collect references at the time a proposal is submitted (see
Attachment 2 – Proposer Reference Form). However, be advised that the Authority will only contact references
for those vendors who are invited for a software demo.
Our solutions provide broad support for loan servicing, but not much in the way of originations and
underwriting.
While a comprehensive, end-to-end solution is preferred, we welcome proposals for best-of-breed solutions that
meet only some of our business needs. If you have established relationships with other vendors to form a more
comprehensive solution, please articulate these partnerships/relationships in your response to question 1.1 on
Attachment 7 – Authority Business Requirements. Note that each or your partner vendor(s) must submit a
separate RFP proposal in order to be included in our scoring process.
Our loan origination platform does a lot of things than a more traditional platform, but we do not have a
servicing arm. Therefore, we will not be including any servicing as part of our proposal.
While a comprehensive, end-to-end solution is preferred, we welcome proposals for best-of-breed solutions that
meet only some of our business needs.
We handle the front-end/experience side of the equation. Are you guys open to us responding with a partner
that can handle the LOS and decisioning?
While a comprehensive, end-to-end solution is preferred, we welcome proposals for best-of-breed solutions that
meet only some of our business needs. If you have established relationships with other vendors to form a more
comprehensive solution, please articulate these partnerships/relationships in your response to question 1.1 on
Attachment 7 – Authority Business Requirements. Note that each or your partner vendor(s) must submit a
separate RFP proposal in order to be included in our scoring process.
Page 5 of 9
Commercial Lending and Servicing System Request for Proposals
Questions and Answers
Is it possible to set up a quick call with our product specialists who would like to clarify a few questions and
provide some information? Or would these need to be asked and provided via email?
Questions concerning this RFP must be submitted in writing via email to the Procurement Manager on or before
the Deadline for Submitting Written Questions provided in the Calendar of Events. Please refer to Section 3.7 of
the Request for Proposal for further details.
Does WHEDA’s requirement regarding “spreading” (aka cash flow analysis) require that the functionality be
performed by the LOS, or can it be accomplished another way? Our product cannot perform this and it would
have to be developed. Many of our present clients use spreadsheets to accomplish this.
While the Authority is seeking a comprehensive solution that includes automated processes for spreading/cash
flow analysis, in the event your system does not perform this functionality, provide a description for how you
propose we meet these needs.
Is the current "Loans! for .Net" system stored in an industry standard database? Will the files be exported to
standard file formats? Can we get more specifications for this system?
The “Loans! for .Net” system uses a database that runs on the industry standard Microsoft SQL Server 2012
platform. The data in the system can be exported to standard file formats (text, CSV, Excel, etc.) for the data
conversion process. The “Loans! for .Net” system is a client-server application that runs on our Windows 10
workstations and laptops.
Are there any other systems for data conversion? Are there any other sources like spreadsheets or other files
for conversion into the new system?
In addition to the “Loans! for .Net” system, there are two Authority-developed in-house systems for our small
business and agricultural loan guarantee programs that may be included in the data conversion process. These
systems use databases that run on the industry standard Microsoft SQL Server 2012 platform, and they are
client-server applications that run on our Windows 10 workstations and laptops. There are no other data sources
like spreadsheets or files that will be included in the data conversion process.
Data Conversion costs are not listed in the Cost attachment. Are you expecting us to list them in the
Additional Cost section? Can we quote the data conversion using hourly rates or do we have to provide a total
"not to exceed" number in this RFP response?
Either is fine.
The Optional Add-On Section of the proposal has two bullet points. Do you want us to price the software we
currently have that meets the requirements of these two points in this RFP? Should we list it as a module in
the first part of the cost proposal or list it in the Additional Costs section?
Put core software licensing costs in the “Software” section in the cell labelled “core (describe).” Put the cost for
additional modules you think we need in the “Software” section as well.
What are the expectations for "Post Validation for each Software Upgrade" as listed in the cost proposal?
We expect you to provide the cost to test and validate that all loan data and system functionality remains
accurate and available after each upgrade.
Page 6 of 9
Commercial Lending and Servicing System Request for Proposals
Questions and Answers
Section - 10.1: What property information is WHEDA collecting to perform the analysis? Can you provide an
example of asset risk analysis completed today?
We collect occupancy reports and annual financial statements. Our Asset Quality Rating Worksheet imports
data from within our system and performs calculations. A sample AQR worksheet is attached as Exhibit A.
Section - 15.1 For the non-debt products, what information would WHEDA want to track in a loan system?
Can you provide more detail on the New Markets Tax Credits transactions that are with other lenders
participation, or an example?
Most commercial lending and loan servicing systems will not have tax credit (e.g. New Market Tax Credits,
Federal Housing Tax Credits) allocation or compliance monitoring functionality. If your solution does handle
either of these programs out of the box, describe this functionality in your response to Section 15.1 in Attachment
7 – Authority Business Requirements.
With that said, WHEDA does administer several loan guarantee programs that may be a better fit for a
commercial lending and loan servicing system. Below is a table containing the data elements we track for our
small business loan guarantees, and our agricultural loan guarantees. If possible, indicate whether your system
has the ability to track these data elements.
Our loan guarantee programs work as follows: a qualifying business (could be a farmer) applies for a business
loan at their local financial institution. If that financial institution has been certified and approved to administer
Authority loan guarantee programs, they can submit the borrower’s loan package to see if they qualify for one of
our loan guarantee programs. Authority underwriting staff will review the loan package and notify the lender if
the borrower’s loan package was approved. If approved, the loan is guaranteed up to a certain percentage of
the loan amount, for a finite period of time. Once the loan closes, the financial institution must provide us with
periodic loan status and loan balance updates. If the borrower defaults, we reimburse the financial institution up
to the maximum guarantee amount. Please see the following web page for more details about our guarantee
programs: https://www.wheda.com/Business-Lending/Financing-Products/
Data Elements for Small Business Guarantees Data Elements for Agricultural Guarantees
Program type (small business, agricultural, etc.) Lender name and contact
Underwriter Borrower name and contact and SSN
Status Program year
Lender information – contact info Status
Business name and contact Assets
Application received date Liabilities
Decision Date Operation types
Approval expiration date Use of proceeds
Decision level (delegated authority or loan Note date
committee?)
Original loan amount Loan amount
Funding source Prime rate
Current principal loan amount and date (lenders Interest rate
are required to update principal loan balances
annually)
Page 7 of 9
Commercial Lending and Servicing System Request for Proposals
Questions and Answers
Page 8 of 9
Commercial Lending and Servicing System Request for Proposals
Questions and Answers
What data elements are involved in tracking Loan Guarantees? Is there other functionality expected other
than tracking fields in the database for guarantees?
Below is a table containing the data elements we track for our small business loan guarantees, and our
agricultural loan guarantees. If possible, indicate whether your system has the ability to track these data
elements.
Our loan guarantee programs work as follows: a qualifying business (could be a farmer) applies for a business
loan at their local financial institution. If that financial institution has been certified and approved to administer
Authority loan guarantee programs, they can submit the borrower’s loan package to see if they qualify for one of
our loan guarantee programs. Authority underwriting staff will review the loan package and notify the lender if
the borrower’s loan package was approved. If approved, the loan is guaranteed up to a certain percentage of
the loan amount, for a finite period of time. Once the loan closes, the financial institution must provide us with
periodic loan status and loan balance updates. If the borrower defaults, we reimburse the financial institution up
to the maximum guarantee amount. Please see the following web page for more details about our guarantee
programs: https://www.wheda.com/Business-Lending/Financing-Products/
Data Elements for Small Business Guarantees Data Elements for Agricultural Guarantees
Program type (small business, agricultural, etc.) Lender name and contact
Underwriter Borrower name and contact and SSN
Status Program year
Lender information – contact info Status
Business name and contact Assets
Application received date Liabilities
Decision Date Operation types
Approval expiration date Use of proceeds
Decision level (delegated authority or loan Note date
committee?)
Original loan amount Loan amount
Funding source Prime rate
Current principal loan amount and date (lenders are Interest rate
required to update principal loan balances annually)
Interest Rate and type (fixed or variable)
Term Guarantee percentage
Use of proceeds Maturity date
Guarantee amount Guarantee amount
Guarantee percentage Payments received
Number of current jobs Guarantee balance
Number of new jobs Transaction history
Number of retained jobs Non performing history
Gross annual sales previous year
Gross annual sales two year ago
Collateral type and amount
Comment section
Transaction history
Page 9 of 9
WHEDA
EXHIBIT A ASSET QUALITY RATING WORKSHEET
Suggested Overall: M¡n¡mal R¡sk
Enter on Loans Project
Number: 2746 F¡nâl Assigned Rating: Minimal Risk Risk Sheet
Loan Number:
Neme:
Risk Officer:
2746
Project City:
Completed by:
rD lzotÍ Final Approval Date: 4/3/2018
cmartin
Project Type: ELDERLY # ofAct¡ve Loans: 1
'"Note:
For prcjects with mult¡ple loans, the property type wilÍ use "portfoliô" if it exists.
The ¡nterest rale. closed daie. ãmorl¡zation date and maturÍty dâte are all fÍom the
prìmary loan.
Comments
¡s -99% and there ¡s a waiting list for th¡s 122-unil property.
Page 1 of 6
WHEDA
ASSET QUALITY RATING WORKSHEET
-� ...
Enter on Loans Project Risk
MANAGEMENT RATING
··-:..·
Minimal Risk
,:- 99554- · �-,
-..
Sheet
., * 1
DISBURSEMENTS CURRENT 1 YEAR PRIOR 2 YEARS PRIOR 3 YEARS PRIOR Reserve Balances 0/S Preapprovals Per Unit
Replacement Reserves $0 $0 $0 $0 $195,417.58 $0.00 $1,601.78
Residual Receipts $0 $0 $0 $0 $0.00 $0.00 $0.00
Capital Needs $0 $0 $0 $0 $0.00 $0.00 $0.00
Working Capital Agreement $0 $0 $0 $0 $0.00 $0.00 $0.00
Other $0 $0 $0 $0 $0.00 $0.00 $0.00
Physical Comments:
Reserves have not been used and are continuing to build on this newer project. There is also a non-WHEDA held replacement reserve of $37k at year end.
--- -
· :.-�; � -� - - �
.,
r
I� �\
IL!. __ L .· ' .. • L
INFORMATIONAL
BORROWER RATING
Outstanding Loan Percent of Total
Balance Project Count Outstanding Principal
Loan concentration $29,883,203 - 2.15%
Net worth
Credit History
Liquidity of borrower
Capacity
Borrower Comments:
Page 2 of 6
WHEDA
ASSET QUALITY RATING WORKSHEET
REGULATORY
Minimum Set Asides Not ¡n RPM Average of Project's Buildings Monitored Applicable Fraction Not lN RPM
Compliance Per¡od
HAP Contract Exp¡rat¡on Date
Last lnspect¡on 8t10t2017
Next lnspection 8t1t2020
UNDERWRITING COMPARISON
Underwr¡tten Amounts Current Year I Year Prior 2 Years Pr¡or 3 Years Prior
Revenue
Rent Revenue-Gross Potential (51 20) $1,477,969 $1,465,741 $1,447,769 $1,427,58'l
Ass¡stance Payments (5121) $0 $0 $0 $0
Rent Revenue - Commercial/Stores @ 100% (5140) $0 $0 $0 $0
Rent Revenue-Garage/Parking @ 100% (5170) $0 $0 $0 $0
Flexible Subsidy Revenue (5180) $0 $0 $0 $0
Misc Rent Revenue (5190) $0 $0 $0 $0
Excess Rent (5191) $0 $0 $0 $0
Rent Revenue/lnsurance (5 1 92) $0 $0 $0 $0
Special Claims Revenue (5193) $0 $0 $0 $0
Retained Excess lncome (5194) $0 $0 $0 $0
Renl $1,258,171 $1,477,969 $1,465,741 $'t,447.769 $1.427,581
Expenses Page 3 of 6
WHEDA
ASSET QUALITY RATING WORKSHEET
and Meetings (6203) $0 $0 $0 $0
Consultants (6204) $0 $0 $0 $0
Expense (6210) $4,331 $3,731 $4,588 $6.51 5
Rent Expense (6250) $555 $540 $495 $528
Rent Expense $12,000 $4,886 $4,271 $5,083 $7,043
oir (6420) $0 $0 $0 $0
(6450) $32,720 $35,166 $35,156 $35,145
(6451) $17,543 $18,574 $18,951 921j22
(6452) $21,655 $20,004 $'19,275 $28,r31
(6453) $0 $0 $0 $0
Expense $81,000 $7'1,918 $73,744 $73,382 $84,398
Real Estate & Personal Property Taxes (6710) $r83,592 $177,539 $176,527 $175,552
Payroll Taxes - Project Share (671 1) $0 $0 $0 $0
& Liability lnsurance (Hazard) (6720) $17,546 $18,695 $18,574 $18,876
Fidelity Bond lnsurance (6721) $0 $0 $0 $0
Compensation (6722) $1,728 $360 $1,879 $1,492
Health lnsurance and Other Employee Benefits (6723) $0 $0 $0 $0
Misc Taxes, L¡censes, Permits, and lnsurance (6790)
and lnsurance
Page 5 of 6