CHAPTER 4

BIBLIOGRAPHY
 BIBLIOGRAPHY

BOOKS

1) Chhabra T. N “Principles & Practice of Management” Chhabra T. N 2003

2) Sundharam & Varshney :Bajaj Theory Law & Practice” Sultan Chand & Sons
2006

ARTICLES

1) Times Of India

2) Hindustan Times

3) Economy Times

WEBSITES

1) http://www.un.org/Overview/rights.html

2) http://www.wikipedia.org/wiki/customersatisfaction

3) http://bhbfc.gov.bd/eknajar.html
ANNEXURE
1. Which factors you prefer most to take decision to purchase a flat?

∙Brand Name

∙Price

∙Construction quality

∙Location

2. Why do you prefer SNG DEVELOPERS Ltd apartments?

∙Quality

∙Brand Name

∙Reliability

∙Price

3. What range of budget you have to buy a flat?

∙10 to 30 lacs

∙30 to 50 lacs

∙50 to 80 crore

∙More than 1 crore

4. Are you satisfied with the overall performance of SNG DEVELOPERS Ltd

including handover time?

∙Extremely satisfied

∙Satisfied

∙Moderate

∙Dissatisfied

5. Will you prefer SNG DEVELOPERS Ltd flat to buy for the next time?

∙Yes

∙NO

6. Which size flat you have or would you like to buy?

∙850-1000 sqf
∙1050-1400 sqf
∙1500-1700 sqf
∙1800-3000 sqf

7. What range of budget you have to buy a flat?

∙50 to 60 lacs
∙80 to 1 crore
∙More than 1 crore
8. Are you satisfied with the overall performance of SNG Real state Ltd
including handover time?

∙Extremely satisfied
∙Satisfied
∙Moderate
∙Dissatisfied