SAP CRM 7.

0 - Course Content

Core - SAP CRM Fundamentals

1. Over view of CRM Architecture
2. Account Management
3. Organizational model
4. Product master
5. CRM business transactions
6. Activity management
7. Partner determination
8. Actions
9. Status Management
10. Text determination procedure
11. Organization profile
12. Incompleteness check
13. Overview of pricing in CRM
14. CRM billing  

SAP CRM Marketing

1. Overview of marketing management in SAP CRM
2. Marketing Plans and campaign management
3. Preparation and Execution of campaigns
4. Segmenting business partners
5. Marketing attributes
6. Graphical Modeler
7. Creating profiles and target groups
8. Personalized mail forms
9. Creating personalized e-mails
10. Marketing Product Proposals
11. Lead Management and Surveys
12. Campaign automation
13. External List Management

SAP CRM Sales

1.  Opportunity management and Pipeline Performance Management
2.  Copying control
3.  Quotation management
4.  Order management
5.   Pricing in SAP CRM Sales
6.  Contract management
7.  Rebate processing
 8.  Activity management in SAP CRM Sales
9.  Visit planning
10.  Territory management 

SAP CRM Service

1.  Installed base management
2.   Service agreements
3.  Service contracts
4.  Service plans
5.  Service order processing
6.   Service confirmation
7.  Service billing
8.   Complaints and returns
9.  In-house repair processing

SAP CRM User Interface ( Web UI )

1.  UI concepts and UI V’s SAP GUI
2. Business roles
3. Navigation bar profile
4. Work center link group
5. Direct links and logical links
6. Enhancing the existing business roles
7. Linking business role to org model.
8. Transaction launcher

SAP CRM Middleware

1. Middleware overview
2. Administration Console
3. Business Objects
4. Customizing Objects
5. Condition Objects
6. B Doc Modeler, B Doc Messages
7. Replication & Realignment
8. B Doc Types, 
9. Initial data load, Delta load & Synchronization
10. Queue registration
11. Error Handling and Monitoring
SAP CRM Interaction Center
1. Agent Function and Processing IC
2. Agent Inbox
3. IC Web Clint Profile
4. IC Web Clint Functions
5. IC Manager Portal
6. Communication Architecture
7. Rule Polices like ERMS and IDI (Intent Driven Interaction)
8. Launch Script