Professional Documents
Culture Documents
OBJECTIVES
After completing this training, you will be able to:
• Explain the concept of record keeping and why record keeping is important to a small
business.
• Identify record keeping practices, rules, and tools which are commonly available to a
small business.
• Explain how these record keeping practices, rules, and tools work.
• Identify benefits a small business derives from proper record keeping.
• Explain record keeping basics for a small business.
• Identify software products available for small business record keeping.
What do you know or want to learn about record keeping?
The term “record keeping” refers to the orderly and disciplined practice of storing business records.
Record keeping is one of your most important responsibilities as a small business owner. The success
of your business depends on creating and maintaining an effective record system, whether your
business is a sole proprietorship, partnership, or corporation.
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- Are there records that need to be added to the list?
Personnel
Payroll 6 years
Contracts 4-5 years
Personnel files 3 years
Insurance Records 5 years
Time Cards 2 years
Retirement Plans Permanently
Licenses As required
Permits As required
Taxation
Tax Returns Permanently
Employee Withholding 7 years
Tax bills and statements Permanently
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• Computer systems
• Cloud computing
• Accounting
• File hosting
i. File Folder
A file folder holds loose papers together for organization and protection. File folders can
easily be purchased at office supply stores. Label file folders based on what is inside by
writing directly on the tabs or by writing on adhesive labels that are placed on the tabs.
ii. Hanging Folder
Use hanging folders to group several file folders together. For example, a hanging folder
might be labeled “Clients” to contain a number of individual client folders.
iii. Cabinet Storage
Hanging folders are often stored in a filing cabinet.
iv. Accordion Folder
An accordion folder opens like an accordion on top to reveal compartments for storing
documents. Each compartment can be labeled. Accordion files are designed
Many business owners use a method sometimes called a “tickler” system for remembering
upcoming events, such as:
• Quarterly taxes
• License renewals
• Insurance reviews and renewals
• Upcoming bills
• Call-backs
Computer Systems
- In addition to paper tools
Cloud Computing
Use the Internet to store, manage, and process data (vs. your own personal computer).
• Offered by accounting
software companies
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• No need to buy software upgrades
• No loss of data when computer crashes
• Access data from anywhere
Cloud Computing, File Hosting
- Share with colleagues
or clients
- Accessible from
anywhere
Business Software
- Evaluate business needs
- Spreadsheets
- Accounting
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Inventory
Businesses with inventory requirements use software programs that will track inventory
purchases and sales. Most accounting programs have inventory tracking features. Study the
inventory capacity of the software you are considering to see if the capacity will meet your
needs now and in the future.
Online Sales
Many businesses sell products online, using either an internet site like eBay or a dedicated
business web site. Some accounting programs can access a business’ online sales
information. Be sure to investigate if the software you are considering will work with your
system for online sales.
Manufacturing
If you manufacture a product, investigate the inventory features of your business accounting
software to see if the software will work with your manufacturing processes.
Specialized
Some businesses have unique needs. For these cases, a business may require industry-
specific software. Software in this category usually has much more capacity and can be
customized to fit a business’ unique situation. Due to this customization, specialized
software tends to cost considerably
- Many advantages
o Reduced errors
o Faster
o Inexpensive
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o Better organization
• How might your accounting system be improved? For example, should you add something to
improve payroll processing?
• Write down any thoughts you may have with regard to improving in your accounting system
over the coming year(s).
Summary
You learned about:
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5.0 ENTREPRENEURSHI
◊ to give light to the trader to know her strengths and weaknesses in the context of
commercial organisations around and relating to his business. Example, the
restrictions can hinder business growth
◊ to enable Merchant access point to change the type of business or start an entirely new
business based on though power, resources or raw materials, markets, knowledge and
existing competition
◊ To educate and encourage business people about the importance of rust ...
BUSINESS
What is a business?
• Any activity that is illegal to sell and buy products or services for profit
Who is trader?
• Is any man who make any valid sale and purchase of the product or service for
PROFIT development
◊ Skills/Knowledge
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◊ Technology
◊ Time frames
◊ Income
◊ People
◊ Power Requirements
◊ Place
◊ Competitors
◊ Raw Materials
ENTREPRENEURSHIP
an entrepreneur is a person who is engaged in business in a way that enables him to sustain
its economic and social life
Architect is the person thinking and discovering new business, establish, promote, tolerate its
problems and benefit from the trade.
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2. Patient.
6Turget 0n goals.
8. consistent with the plans and monitors the performance of the work.
BEHAVIOR
• As successful as pros.
• and wise.
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4. Focus on goals for your client.
6. Build a good relationship. Note well the present and the future.
MARKET/MARKETS
• Customer or location
WHAT IS MARKETING?
• Total all activities since the business process to meet the needs of the customer
1. Problem/need.
2. Will be something.
1. PRODUCT refers to the nature, his design, business name (Brand name) and
packaging.
2. PRICE refers to a particular price which goods are sold. Prices are worth financially
which is to compare shape, spending and benefits for the user.
3. PAVILION Is the place where the goods where the goods are stored and sold. The
location can be at your home or apartment rental or specific parts for the market
2. Ads.
6. Favour competition.
7. Write articles.
• The customer is a person or any institutions who have a relationship with him in the
business. It is not necessary to have a client who bought a product or service from
your business today.
• Even the man who came to inquire or to visit your business is the client as well.
Always greet her client and then ask "can I help you?“
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• Talk a little bit, show more .
UNNECESSARY
d) Do not cut the customer desires when he says that the price is too high. Instead, tell
her the benefit he will receive
g) avoid, or not eat when you sell, these are actions that can irritate the customer.
Angry face.
abuse language.
o Sarcastic customer.
To claim the customer something out of order then the service be provided.
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Things That Can Destroy A Relationship With Customers
Service/customer care
• Customer care is that the direction of seeing a customer that is the blood of
business/service.
• It is said that the trade/service purchased must provide before the customer and not
money!. Customer care is to ensure that the customer is satisfied and enjoy introduced
service ...
‘The Customer Is Satisfied If The Requirements, Wishes And His Expectations Have Been
Met. '
Is the source of any business, and without him no business shall be conducted
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.
• Challenge.
• With apprehension.
• Loving Deck.
• With haste.
• With bugdha.
Types of Clients
• Hard to understand.
• Angry.
• Customers of silence.
• Customer fanny
• Strikes.
• Demonstration
• . Strife. Profanity.
• Creating hostility.
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Benefits of customer satisfaction
• When the customer satisfaction becomes easy even to pay higher prices and thus more
profitable.
• Customers who supply the good reputation satisfied commercial and thus bring new
customers.
• To accept the complaint and answer carefully Talk more, pay less.
• Keep the environment will be suitable customer relations and even later.
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To Deal With Customer Complaints
• Make sure you have understood well complaints are brought to you.
• If a customer has a complaint, address envelopes while assuring that all his
complaints will be addressed.
• If you think your ability to solve the problem of the client has reached the end, do not
continue to delay free, participation someone else whom you think may bring
resolution.
• Customers follow through to see if they are satisfied by talking with them, calling
them or by any other communication
• Greeting customers and received properly. Always have a face with a smile.
• He cared about every customer who comes in and providing services without bias.
He was an expert in his work and gives customers the confidence that his service is
guaranteed.
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• Listen and solve customer problems without demanding or receiving a gift or an
additional charge.
Avoiding behaviours that could bring chaos to customers such as drunk at work
Make sure the customer to buy something, but you do not influence
To challenge yourself
CAPITAL
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1. The amount of money that a businessman has invested in his business for a profit.
(Equity)
• Cash + on resources.
• -Buildings. -Equipment/tools.
• -Raw materials.
• -Loan.
• Willingness/workforce/healthy.
Types of Business
01Capital
1.Facilities
2.Work
3.Vehicles
4.Buildings
Moves Around
1. Products
2. Money
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• Capital from the Stock.
Due to the
Buildings .
Accessories.
Plain property.
Cash..
• Deposits are from members. Lottery (although this is not dependent on). To set
gemstones.
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• Non-government example: PRIDE, Oxfam, Poverty in Africa, SEDA, ADF for
groups, special Youth Fund.
• family, relatives and friends, this is the source widely used in Tanzania Financial
institutions, like banks, Dealers.
• family, relatives and friends, this is the source widely used in Tanzania.
Capital borrowing
Brother
Friends
Financial institutions
Business loan
USE OF CAPITAL
Fixed capital
maintenance, transport
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LOAN
The loan is when the entrepreneur/businessman can find property/money in the agreement
that the property/money borrowing will be restored with future interest/for Specific
mechanism was agreed between lender and borrower.
MONEY/PROPERTY
The loan is a cash or assets which can be sold and available funds.
The property or money is borrowing the customer is expected to bring economic reform to
the borrower, the borrower must show necessity/importance of him to be loaned out for
pointing/show use of funds including the interest generated by the loan.
AGREEMENT
• Consensus is a consensus reached between the two sides, both the borrower and the
lender.
• agreement is built and honestly expected from both sides. So honesty is the
Foundation of reconciliation that bear loan.
RESTORATION
• The refund is the amount of money/property was agreed between lender and borrower
in which required back to the lender with the amount of interest is acceptable for
special
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i) Disappearing reserves at times. In order to be able to afford the lifestyle and to pay
the debt, only savings to credit.
ii) plan to pay. Noted that it is easier to keep paying money if revenue exceeds
expenses. It is important to increase revenue and reduce expenditures when paying the
loan.
iii) renewable Projects Business can prosper due to the demands of customers and
competition. It is important to be able to change the business or to start a business,
reducing the possibility of lack of money to pay for the loan.
• Interest is increasing.
MAINTENANCE OF RECORDS
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Maintenance of records?
Maintenance of records is the process of keeping business records; to show how money is in
and out.
Its importance;-
Its importance is to enable a trader to monitor the implementation of its business by knowing
the following things:-
Note:-
-Money that is sent to the Bank reduces the existing mobile money but increases your bank-
based financing.
-Likewise money is taken from your existing Exchange reduces Bank but adds Mobile-based
money.
-due to documented well stay money will book your consistent with cash in hand at the time.
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-balance end:-in cash's topped the last two residues in two different columns. First there is the
end of the second final balance cash bank.
-how to calculate and understand at least the remainder of the final cash prize. You can do
this by looking at your daily number evening and to compare the amount of money that is in
the container.
• The Act of selling goods without receiving any payment at the same time.
• It is the Act of purchasing goods without paying cash or checks at the same time.
Note:
• Sales or purchases made on credit, are not written in notebook sales transactions
except in notebook mentioned above.
• total sales for month loans involved from the ranks of the notebook LOG volume of
sales on credit if you include and cash purchases for the month behind the cash
register from total monthly purchases involved.
• the total they owe per month involved if you include the sale for cash for the month
you are responsible total sales for the month.
• The rest of the alleged debt or claim is shown in the last column of the notebooks are.
• amount paid to creditors in the last month behind the cash register appears in the
column amount from it to reduce the amount of money in hand or Bank depending on
payment method.
• the amount received from debtors in the past month to appear in the cash column
notebook much Sign thereby increasing the amount of money in hand.
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4:3 CARRYING OUT THE BUSINESS PLAN
OWNER OF BUSINESS:…………………………………….
DATE:………………………………………………………….
1. Description of goods
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Parameters Business Competitor Competitor Competitor
suggested.
1 2 3
i. Quality of
goods
ii. Price
iii. Time
leading on
goods
supply.
iv. Various
consumptio
n
v. Taste
d). LOCATION
1. Location of business
2. Major customers
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Month Quantity of Goods Amount
4. Selling Price
6. Selling Price
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7. How to promote/ advertise a business
8. Plan of Market
e) PRODUCTION PLAN
1. Production plan
2. Permanent asset
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3. Estimate of production of goods
4 Procedure on purchasing
4. Price
5. Cost of production
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g). Planning Activities (MPANGO WA SHUGHULI)
Activity Days
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
Business Ideal
1.
2. Preparation of
business plan
3. Loan application
4. Communication
with other supplies
5. Location
preparation
6. Employing labour
force
7. Installation of
equipment/machne
s
8. Purchase of raw
materials
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9. Production
10 Sales
11 Results feedback
Activity Days
1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18
1.
2.
3.
4.
5.
6.
7.
8.
9.
10
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Financial records
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• Official documents representing business for individual or other organization.
Financial records kept by most businesses include income statement where found with
cash flows, income statements and the balance of the company and the return of the
tax. Keeping financial records is an important element in a successful business.
• It helps to add all costs you claim and reduce your taxation cost.
• It gives you the information you need to run or develop your business and grow up
quickly.
Financial statements
• The flow of money is like a chain, large amount of money is similar to move money
in and out of business. The flow of money within the business, shows the property of
the company, make dealing with debt, improving its business, to restore money for
shareholders, to pay the price against the challenges of the future finance.
◊ What is cost?
◊ Type of cost?
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◊ To find different types of cost?
• Money is also important because then it becomes a charge on the things that make
your business grow, costs like stock or raw materials, workers, taxes and other costs
of operation. Normally, the flow of money wishes to gain profit.
Cash book
1. Do the following record in the cash book for LVIA for June:-
- June 01, equity financing in cash sh.8, 000 and 38000 in bank.
- June 06, buys for cheque of 6000 on June 07, he bought furniture for the Office and
cheque of 20000
- June 08, he removed the money from the Bank for use of Office 2000
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- 03-08. Sold goods for money ... 13,000
- 24-08.Profit in cash …. 45
• Print and prepare a balanced account of the business at the end of the month
• June 02, Paid for the maintenance of the fleet of 1,250 vehicles.
• June 03, Paid garage costs (the cost of the car) 720,000
June 04, 14 Cash sales, 100. June 05, paidJune 06, Paid for the rahaleo sh. 2,450
June 07, Paid for person without God 14, 250 June 08, office costs 1,500
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• June 07, Paid for person without God 14, 250 June 08, office costs 1,500
Petty cash
• Little amount of money or small amount of financial prudence in the form of cash
used for expenditures where it is wise to make any payment without cheque, because
of the inconvenience and expense of writing, signing, and then include a check.
Example A: Enter the following activities in the Finance Manual, and a have a series of
analysis for messages, phone, Office, travel expenses, entertainment expenses and other
costs. November 2013.
- Repayment of a bus ticket sh. 12,000. message and stamps sh. 2,000 mark
- Office equipment purchase of stationary for 8,000 shillings. The cost Then to 14,000
shillings 2000
- Cost were paid by sh. 2,000 messages. Cost transport 25,000. Entertainment costs
2,500 cost size reached 500
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3 27,310 20,960 ……….
Book signing at first is the first book to the memory. The first book to include cash
book, sales day book etc.
Objectives are :-
To maintain a log book of the original is very important because it shows debit one
column and anything else if any credits are right from this point.
• The purpose of the statement of income of the overall benefits does not show benefits
of truth because the original entry maintain, so you get easily to correct where an error
had occurred.
• General newsletter (general journal) is books recording the activities that have no
place in the newspaper. or activities that could not be incorporated in any book of
priority.
Special journal
Special records are organized to facilitate the process of publishing and printing activities.
They are used for regular activities in the business. For example, in business, companies get
products from retailers, and then sell products to individuals or other businesses.
- Marketing Magazine
- Newspaper sales
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- Return transaction newspaper
• The return-for sale is a paper record of the goods were returned by customers
• Purchase of the return--or back out of the memory products have been restored for
retailers
Note:
7. Marketing Magazine and newspaper all purchases in general are using the document
called invoice.
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