NEGOCIACIÓN INTERNACIONAL

EVIDENCIA 1: DIALOGUE “EVALUATING PRODUCT AND SERVICE”

JULIÁN ALBERTO GONZÁLEZ CUERVO

NATALIA FORERO

SERVICIO NACIONAL DEL APRENDIZAJE SENA

MEDELLÍN

2020
 1. Actividad de aprendizaje 14

Evidencia 1: Dialogue “Evaluating product

and service”

Sarah:

What do they do in your area after the

reception?

Sarah:

Hello, Good morning Juan, I am Sarah

Saend.

Juan:

The load of the information is generated to

the management application of our company
and the work lists are generated for the
different groups of collection consultants.
Juan:

Hi Sarah, Good morning. How can I help

you?

Juan:

In this process it is also defined if they are

going to manage in a virtual and we know
Sarah: that they pay without the need of an advisor
Juan, please inform me how is the telephone
management process in the collection areas.

Juan:

Juan: list of predictive or manual dialing, or where

applicable, only of virtual, management with
Sarah it basically starts with the reception of text messages, and subsequently in mixed
our clients’ database by a secure transfer site form
Sarah

: Ok very well Juan, what are the work lists

you are talking about?

Sarah:

Juan with that already started the telephone

management?

Juan;

don’t before this, and parallel to the

generation of work lists.
2.GLOSSARY OF TERMS
Management: Organization, management and management of a community or
an institution. The poor administration of many governments kept the country in
misery. The Company's administration awarded the most outstanding workers.
Process: a series of actions that you take in order to achieve a result.
Manage: to succeed in doing or dealing with something, especially something
difficult.
Work: an activity, such as a job, that a person uses physical or mental effort to do,
usually for money