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b. Benchmarking
c. Strengths, weaknesses, opportunities, threats (SWOT) analysis
d. Strategic creative analysis (SCAN)
2-2a-6
Which of the following is true of power versus influence?
a. Position power cannot be exercised without personal influence.
b. Position power is necessary but not sufficient for effective leadership.
c. A superior uses reward power to grant a subordinate personal influence.
d. Personal influence is solely at the discretion of subordinates.
2-2h-63
A facility manager is interviewing candidates for a facility position that requires a specialist with
a graduate-degree level of technical skills and excellent people skills. All else being equal
between the candidates, the facility manager should hire the candidate with
a. a graduate degree in the relevant field but the third best people skills.
b. an undergraduate degree in the relevant field but the weakest people skills.
c. an undergraduate degree in an unrelated field but the second best people skills.
d. some education but practical experience in the relevant tasks and the best people skills.
2-2b-12
According to Fiedler's contingency theory, which of the following would be the least effective
response if a manager's leadership style is not proving effective?
a. Change the manager's position power

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b. Train the manager to change leadership styles
c. Change the definition and clarity the manager gives to tasks
d. Work to increase the manager's leader-member relations
2-1a-3
Which of the following covers a facility manager's portfolio of facilities and may include elements
such as a gap analysis, recommendations for new spaces or buildings, and recommendations for
new service programs?
a. Facilities register
b. Tactical plan
c. Strategic facility plan
d. Statement of requirements
2-1b-11
In which of the following balanced scorecard categories would performance drivers be located if
they are used to minimize equipment down time?
a. Business process perspective
b. Customer perspective
c. Financial perspective
d. Innovation and learning perspective
2-2h-64
When facility managers and staff know when they or others are underperforming, performing
adequately, exceeding expectations, or overreaching their authority, staff are
a. more likely to need management's help the next time they encounter problems.
b. less likely to feel empowered due to management meddling.
c. less likely to accomplish work without some duplication of effort.
d. more likely to perceive criticism of themselves or others as fair.
2-3c-12
Which of the following is an example of wise implementation of corporate social responsibility
(CSR) policy?
a. Making tradeoffs between local materials and best available materials
b. Requiring the use of natural material alternatives when available
c. Always selecting the lowest life-cycle cost materials
d. Systematically banning sources of harmful emissions