Bibliography-: Annexure 1

Bibliography-
 https://timesofindia.indiatimes.com/city/bengaluru/parents-queue-up-from-
night-for-nursery-admission-forms-say-process-must-go-
online/articleshow/62012863.cms
 https://enarada.com/serpentine-queue-for-school-admission/
 https://www.qminder.com/why-schools-need-queue-management/
 https://www.thehindu.com/news/cities/Delhi/parents-queue-up-for-nursery-
admission-forms/article2771055.ece
 https://timesofindia.indiatimes.com/city/bengaluru/Online-admission-waits-
in-queue/articleshow/11469899.cms
 https://timesofindia.indiatimes.com/city/bengaluru/From-horror-to-erotica-
and-colours-of-life/articleshow/11469865.cms
Annexure 1
Questionnaire
GREETINGS!
THE PURPOSE OF THE STUDY IS TO UNDERSTAND CUSTOMER
PERCEPTION TOWARDS QUEUE MANAGEMENT SYSTEM IN
BANKS IN BANGLORE CITY. THE INFORMATION COLLECTED
WOULD BE KEPT CONFIDENTIAL
Q1. AGE:-
A) 18 TO 27
B) 28 TO 37
C) 38 TO 47
D) 48 TO 57
E) ABOVE 57
Q2.GENDER:-
A) MALE
B) FEMALE
Q3.OCCUPATION:-
A) STUDENT
B) HOME MAKER
C) PROFESSIONAL/ SERVICE
D) BUSINESS
E) OTHERS
Q4.PURPOSE OF VISIT:-
A) DEPOSITS
B) WITHDRAWAL
C) CHEQUE & DRAFT
D) LOAN & FIXED DEPOSITS
E) OTHERS BANKING SERVICES
Q5.MODE OF BOOKING YOUR APPOINTMENT:-

A) WALK-IN APPOINTMENT (TOKEN)
B) QMS APP
C) ONLINE TOKEN
D) OTHERS
Q6.HOW LONG DID YOU HAVE TO WAIT AFTER BOOKING

AN APPOINTMENT:-
A) 0 TO 15 MIN
B) 15 TO 30 MIN
C) 30 TO 45 MIN
D) 45 TO 60 MIN
E) MORE THAN 1 HOUR
Q7.DO YOU PREFER BOOKING AN APPOINTMENT BEFORE

GOING TO BANKS:-
A) YES
B) NO
Q8.WHICH OF THE FOLLOWING IS THE FAIREST WAY OF

WAITING LINE (QUEUE SYSTEM):-
A) SINGLE WAITING LINE
B) MULTIPLE WAITING LINE
C) NO WAITING LINE
D) OTHERS
Q9.HAVE YOU EVER BOOKED AN APPOINTMENT THROUGH

A VIRTUAL QUEUE MANAGEMENT SYSTEM:-
A) YES
B) NO
Q10.WHAT ARE THE FACTORS WHICH INFLUENCE YOU TO

USE QUEUE MANAGEMENT SYSTEM
STRONGL DISAGRE NEUTRA AGRE STRONGL
Y E L E Y AGREE
DISAGREE 2 3 4 5
1
USER
FRIENDLY
TIME SAVING
ACCESSIBILIT
Y
PAPERLESS
 Any other suggestions :

___________________________________________________________
___________________________________________________________
Annexure 2
RAMAIAH INSTITUTE OF MANAGEMENT

PGDM - AICTE - II Semester - Batch 2018-2020
Weekly Report of SUMMER INTERNSHIP (SIP) at
WaitlessBuzz
To Prof.Rema V
Ramaiah Institute of Management, Bangalore.
The following tasks were undertaken during the week 8TH April 2019 to
14th April 2019
Observation /
Date Task Handled Remarks of
Faculty Guide
8-04-2019 Introduction about the company and what it deals
with. And orientation.
9-04-2019 Briefing about the service offered to customers
by the firm.
10-04-2019 Briefing about the marketing strategy company
indulge in.
11-04-2019 Identifying Target customers and prospective
client.
12-04-2019 Meeting with the team leader and allocation of
task.
13-04-2019 Week off
14-04-2019 Week off
Student Name: Abhinandan Srivastav Reg. No.: 181201
Student Signature: ___________________________________
Faculty Guide Signature: ______________________________

WaitlessBuzz
To Prof.Rema V(Faculty Guide’s Name)
Sir / Madam,
The following tasks were undertaken during the week 15TH April 2019
(starting date) to 21st April 2019 (ending date).
Observation /
Faculty Guide
15-04-2019 Collection of Targeted customer data base.
16-04-2019 Collection of data of primer institutes of Schools

in the district of Darjeeling West Bengal.
in the district of Kolkata,West Bengal.
in the district of Hoogly, West Bengal.
in the district of Siliguri West Bengal.
20-04-2019 Week off
21-04-2019 Week off
Student Signature: ________________
Faculty Guide Signature______________________________

WaitLessBuzz
To,
PROF.REMA V (Faculty guide’s name)
Madam,
The following tasks were undertaken during the week 22/04/2019
(starting date) to 28/04/2019 (ending date)
Observation /
Faculty Guide
22/04/2019 Collection of data of premier schools in Malda,
Birbhum,West Bengal
23/04/2019 Collection of data of premier schools in Uttar
Dinapur, Murshidabad, West Bengal
24/04/2019 Collection of data of premier school in Bankura,
Alipurduar, West Bengal
25/04/2019 Collection of data of premier SCHOOLS in
Kalimpong, Nadia, West Bengal
26/04/2019 Collection of data of premier school in Bankura,
Jhargram, West Bengal
27/04/2019 Weekly Off
Student Name: Abhinandan Srivastav Reg. No. :181201
Student Signature: _____________________________________________

WaitLessBuzz
To,
PROF.REMA V (Faculty guide’s name)
The following tasks were undertaken during the week 29/04/2019 to 05/05/2019
Observation /
Faculty Guide
29/04/2019 Making outbound calls and email marketing to the
premier SCHOOLS across West Bengal. And
collecting leads.
premier SCHOOLS across West Bengal.
01/05/2019 Visiting Seshardripuram college for the demo of
the product to the Principal and Administrators of
college
Student Name: Abhinandan Srivastav Reg. No. :181201
Student Signature: _____________________________________________

WAITLESSBUZZ
To,
PROF. REMA V (FACULTY GUIDE NAME).
Dear Madam,
The following tasks were undertaken during the week from 6th May to 12th
May.
Observation /
Faculty Guide
06/05/2019 Collection of Data of Private Banks in the state
of West Bengal
07/05/2019 Collection of Data of Private Banks in the state
of West Bengal
08/05/2019 Visiting banks and explaining them about
Waitlessbuzz and providing them an overview
about this system.
about this system by Ppt and product demo.
about this system by Ppt and demo of the
product.
11/05/2019 Week off
12/05/2019 Holiday
Student Signature: ____________________________________________
Faculty Guide Signature: _____________________________

WAITLESSBUZZ
To,
PROF. REMA V
Dear Madam,
May.
Observation /
Faculty Guide
13/05/2019 Collection of data of Salons in Siliguri and
briefing them about Waitlessbuzz software.
14/05/2019 Collection of data of Salons in Darjelling and
15/05/2019 Collection of data of Retail Stores in Siliguri and
16/05/2019 Collection of data of Retail Stores in Siliguri and
17/05/2019 Collection of data of Retail Stores in Darjelling
and briefing them about Waitlessbuzz software.
18/05/2019 Week off
19/05/2019 Holiday

WAITLESSBUZZ
To,
PROF. REMA V
Dear Madam,
May.
Observation /
Faculty Guide
20/05/2019 Collection of data of Banks in Siliguri and
21/05/2019 Collection of data of Banks in Darjelling and
23/05/2019 Meeting with branch mangers and giving demo
and provided briefing of the Waitlessbuzz
Software.
Software.
25/05/2019 Week off
26/05/2019 Holiday

WAITLESSBUZZ
To,
PROF. REMA V
Dear Madam,
The following tasks were undertaken during the week from 27th May to
31th May.
Observation /
Faculty Guide
28/05/2019 Collecting feed back from the Bank branch
mangers via direct call and mail.
29/05/2019 Digital Marketing via Google Adwords on
internet websites.
Software.
Software. And data entry in the data base.
01/06/2019 Week off
02/06/2019 Holiday

Bibliography-: Annexure 1

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Q5.MODE OF BOOKING YOUR APPOINTMENT:-

Q6.HOW LONG DID YOU HAVE TO WAIT AFTER BOOKING

Q7.DO YOU PREFER BOOKING AN APPOINTMENT BEFORE

Q8.WHICH OF THE FOLLOWING IS THE FAIREST WAY OF

Q9.HAVE YOU EVER BOOKED AN APPOINTMENT THROUGH

Q10.WHAT ARE THE FACTORS WHICH INFLUENCE YOU TO

 Any other suggestions :

RAMAIAH INSTITUTE OF MANAGEMENT

14-04-2019 Week off

Student Name: Abhinandan Srivastav Reg. No.: 181201

Student Signature: ___________________________________

Faculty Guide Signature: ______________________________

RAMAIAH INSTITUTE OF MANAGEMENT

16-04-2019 Collection of data of primer institutes of Schools

21-04-2019 Week off

Student Name: Abhinandan Srivastav Reg. No.: 181201

Student Signature: ________________

Faculty Guide Signature______________________________

RAMAIAH INSTITUTE OF MANAGEMENT

28/04/2019 Weekly Off

Student Name: Abhinandan Srivastav Reg. No. :181201

Student Signature: _____________________________________________

Faculty Guide Signature: ______________________________

RAMAIAH INSTITUTE OF MANAGEMENT

Student Name: Abhinandan Srivastav Reg. No. :181201

Student Signature: _____________________________________________

Faculty Guide Signature: ______________________________

RAMAIAH INSTITUTE OF MANAGEMENT

Student Name: Abhinandan Srivastav Reg. No.: 181201

Student Signature: ____________________________________________

Faculty Guide Signature: _____________________________

RAMAIAH INSTITUTE OF MANAGEMENT

Student Name: Abhinandan Srivastav Reg. No.: 181201

Student Signature: ____________________________________________

Faculty Guide Signature: _____________________________

RAMAIAH INSTITUTE OF MANAGEMENT

Student Name: Abhinandan Srivastav Reg. No.: 181201

Student Signature: ____________________________________________

Faculty Guide Signature: _____________________________

RAMAIAH INSTITUTE OF MANAGEMENT

Student Name: Abhinandan Srivastav Reg. No.: 181201

Student Signature: ____________________________________________

Faculty Guide Signature: _____________________________

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