Professional Documents
Culture Documents
Aamodt
Industrial/organizational psychology
An applied approach
BRIEF CONTENTS
Chapter 1 Chapter 10
Introduction to I/O Psychology 1 Employee Satisfaction
and Commitment 363
Chapter 2
Job Analysis and Evaluation 33 Chapter 11
Organizational Communication 401
Chapter 3
Legal Issues in Employee Selection 75 Chapters
Leadership 437
Chapter 4
Employee Selection: Recruiting Chapters
and Interviewing 113 Group Behavior, Teams, and Conflict 473
Chapter 5 Chapter 14
Employee Selection: References Organization Development 513
and Testing 157
Chapter 15
Chapter 6 Stress Management: Dealing with the
Evaluating Selection Techniques Demands of Life and Work 555
and Decisions 203
Appendix: Working Conditions
Chapter 7
Evaluating Employee Performance 237 and Human Factors 595
IV
CONTENTS
Preface xv
v
Chapter 3 Legal Issues in Employee Selection 75
The Legal Process 76 Family Medical Leave Act 98
Resolving the Complaint Internally 76 Affirmative Action 99
Career Workshop: What to Do If You Feel You Affirmative Action Strategies 99
Are Being Discriminated Against at Work 77 Reasons for Affirmative Action Plans 100
Filing a Discrimination Charge 78 Legality of Preferential Hiring and
Outcomes of an EEOC Investigation 78 Promotion Plans 101
Determining Whether an Employment Consequences of Affirmative Action Plans 105
Decision Is Legal 80 Privacy Issues 105
Does the Employment Practice Directly Refer to Drug Testing 106
a Member of a Federally Protected Class? 80
Office and Locker Searches 107
Employment Profile 85
Psychological Tests 107
Is the Requirement a BFOQ? 89
Electronic Surveillance 108
Has Case Law, State Law, or Local
Appendix: Canadian Employment
Law Expanded the Definition of Any
Law by Province 108
of the Protected Classes? 90
On the Job: Applied Case Study: Keystone
Does the Requirement Have Adverse Impact
RV Company, Goshen, Indiana 109
on Members of a Protected Class? 91
Focus on Ethics: The Ethics Behind
Was the Requirement Designed to Intentionally
Workplace Privacy 109
Discriminate against a Protected Class? 92
Can the Employer Prove That the Chapter Summary 111
Requirement Is Job Related? 93
Questions for Review 111
Did the Employer Look for Reasonable Alternatives
That Would Result in Lesser Adverse Impact? 94
Harassment 94
Types of Harassment 95
Organizational Liability for
Sexual Harassment 96
Employment Profile 178 On the Job: Applied Case Study: City of New
London, Connecticut, Police Department 198
Predicting Performance Using
Applicant Skill 178 Focus on Ethics: The Ethics of Tests of Normal
Personality in Employee Selection 199
Work Samples 178
Assessment Centers 179 Chapter Summary 200
Predicting Performance Using Prior
Questions for Review 201
Experience 181
Experience Ratings 181
Biodata 182
CONTENTS vii
Chapter 6 Evaluating Selection Techniques and Decisions 203
Characteristics of Effective Single-Group Validity 226
Selection Techniques 204 Differential Validity 227
Reliability 204 Employment Profile 228
Validity 209 Making the Hiring Decision 228
Career Workshop: Evaluating Tests 210 Unadjusted Top-Down Selection 229
Cost-efficiency 215 Rule of Three 229
Establishing the Usefulness of Passing Scores 230
a Selection Device 216
Banding 232
Taylor-Russell Tables 216
On the Job: Applied Case Study: Thomas
Proportion of Correct Decisions 217 Edison's Employment Test 233
Lawshe Tables 221
Focus on Ethics: Diversity Efforts 234
Brogden-Cronbach-Gleser Utility Formula 221
Determining the Fairness of a Test 224 Chapter Summary 235
viii CONTENTS
The Termination Meeting 276 Chapter Summary 279
On the Job: Applied Case Study: Firing an
Questions for Review 280
Employee at Kohl's Department Store 278
Focus on Ethics: The Ethics of the At-Will Appendix: Additional Types
Doctrine 278 of Rating Scales 281
CONTENTS IX
Do Employees Have Achievable Type of Incentive Used 345
Goals? 338 Individual Versus Group Incentives 349
Specific 338 Expectancy Theory 353
Measurable 339 Reward Versus Punishment 355
Difficult but Attainable 339 Are Rewards and Resources Given
Employment Profile 340 Equitably? 356
Relevant 340 Are Other Employees Motivated? 358
Time-Bound 340 Integration of Motivation Theories 358
Employee Participation 340 On the Job: Applied Case Study: Faster Service
Are Employees Receiving Feedback at Taco Bueno Restaurants 360
X CONTENTS
Chapter 11 Organizational Communication 401
Types of Organizational Problem Area 3: Message Received Versus
Communication 402 Message Interpreted 425
Upward Communication 402 Improving Employee Communication
Employment Profile 405 Skills 429
Career Workshop: Phone Etiquette 409 On the Job: Applied Case Study: Reducing
Order Errors at Hardee's and McDonald's 433
Informal Communication 412
Interpersonal Communication 414 Focus on Ethics: Ethical Communication 434
CONTENTS XI
Individual Versus Group Performance 488 Career Workshop: Tips for Being a
Teams 490 Good Group Member 503
xii CONTENTS
Managing Stress 576 Measuring Stress 587
Planning for Stress 577 Workplace Violence 588
Stress Reduction Interventions Related Perpetrators of Workplace Violence 590
to Life/Work Issues 580 Reducing Workplace Violence 590
Career Workshop: Dealing with Stress 581 On the Job: Applied Case Study: Reducing
Easing the Child-Care Burden 581 Stress at a Manufacturing Company 592
Easing the Elder-Care Burden 584 Focus on Ethics: The Obligation to Reduce Stresss 592
Easing the Daily-Chore Burden 585
Chapter Summary 593
Providing Rest through Paid Time Off 585
Employment Profile 586 Questions for Review 594
CONTENTS xiii