An

Assignment

On

“HR practices of Kataria Automobile”

Subject: Human Resource Management (4529207)

MBA SEMESTER-II
Class: B1

S.R. LUTHRA INSTITUTE OF MANAGEMENT

Affiliated to Gujarat Technological University

Ahmedabad
Submission date: 1/04/2020

Group no: 04

Submitted to: Submitted by:

Ms. Swapna Nair Priya Rajput (197500592105)

(Assistant Professor) Rohini Agarwal (197500592111)
Bhumi Sheta (197500592125)
Shivangi Patel (197500592127)
Dhara Vashi (197500592144)
Table of Contents
1. Introduction.........................................................................................................................2

2. Human Resource Planning..................................................................................................3

3. Recruitment and Selection..................................................................................................4

4. Performance Appraisal........................................................................................................6

5. Job designing......................................................................................................................8

6. Training and Development.................................................................................................9

7. Labour relations and Trade unions...................................................................................10

8. Bibliography.....................................................................................................................11

S. R. LUTHRA INSTITUTE OF MANAGEMENT 1

 1. Introduction

The Board of Directors and the Management of Kataria Group are committed to the
enhancement of its products and services, through sound business decisions, prudent financial
management and high standards of ethics throughout the organization, by ensuring
transparency and professionalism in all decisions and transactions and achieving excellence
in Corporate Governance by conforming to, and exceeding wherever possible, the prevalent
mandatory guidelines on Corporate Governance and by regularly reviewing the Board
processes and the Management systems for further improvement.

Kataria Automobiles, is one of the "most trusted brands" in the "Automobile Dealership of
Maruti Suzuki" with Showrooms in Ahmedabad, Surat, Navsari and Vapi Today the Kataria
Group is proud to have a family of 2000 dedicated, satisfied and committed work force. The
Group further has a "satisfied" customer base of more than 2, 00, 000 happy families.

Its registered office is at K-S, LOKHANDWALA COMPLEX, DARIAPUR,

AHMEDABAD, Gujarat and paid-up capital is INR 300.0 lacs. Its last reported annual
general meeting, per our records, was held on 30 September, 2016. The company has 3
directors/Key management personnel.
 2. Human Resource Planning

Human resource planning is a process that identifies current and future human resources
needs for an organization to achieve its goals. Human resource planning should serve as a
link between human resource management and the overall strategic plan of an organization.

At Kataria Automobiles, for human resource planning, they first check the last year’s
manpower and their performance.

If the manpower is low, they go for recruiting new employees and if the performance of the
existing employees is not up to the mark they are sent for training or given 3 months warning
period.

For human resource planning, they also ask various departmental heads, i.e. if they are in
need of any manpower.
 3. Recruitment and Selection

3.1 Process:

i. Receiving Application:
At Kataria Automobiles, the recruitment process starts with receiving applications from
prospectus applicants. They generally receive applications from peoples through
advertisements, references of present employees, campus placement. Sometimes they also
receive applications from direct comers. Direct comers are those who are in search of a job
and by themselves visit the showroom to apply for a job.

i. Test:
Received applicants are called for a Test. This test is in the form of a paper-based test. These
tests are coducted to check the attitude and aptitude of applicants. Test papers are checked by
HR executives.

ii. HR interview:
The person who clears the test is called for an interview which is conducted by the HR
manager. HR manager checks the person’s communication skills.
iii. GM interview:
The person who clears the tests is also eligible to give an interview to GM.

iv. Training:
The person who clears both the interviews is selected for 1 month on the job training. During
this period the person is taught about how to communicate with customers and all the
information related to cars.

v. Permanent employee:
After 1 month of training, the person becomes an eligible employee of Kataria. The person is
then allocated a team under which he/she shall be working.

3.2 Sources of Recruitment

The process of finding and hiring the best-qualified candidate (from within or outside of an
organization) for a job opening, in a timely and cost-effective manner.

There are basically 4 main sources of Recruitment at Kataria. They are as follows:

 Advertisements
 References
 Campus placements
 Direct comers
 4. Performance Appraisal

4.1 Process:

 At Kataria Automobiles, for Performance appraisal, first of all, they check the
performance of the sales executive. They check whether the executive has achieved
the target or not.
 Then they receive the review from the respective team leader for the performance and
behaviour of the sales executive.
 After reviewing from the team leader, it is passed to the General Manager to check the
performance of the sales executive.
 Then the HR manager checks the same and pass it on to the CEO.
 The CEO approves the final result of the performance of sales executives and sign it.
4.2 Performance Appraisal and Incentive system:
 5. Job designing

5.1 Job description

Job description includes basic job-related data that is useful to advertise a specific job and
attract a pool of talent.

At Kataria automobiles, it includes information such as job title, job location, reporting to and
of employees, job summary, nature and objectives of a job, tasks and duties to be performed,
working conditions, machines, tools and equipment to be used by a prospective worker and
hazards involved in it.

5.2 Job specification

Job specification is a written statement of educational qualifications, specific qualities, level

of experience, physical, emotional, technical and communication skills required to perform a
job, responsibilities involved in a job and other unusual sensory demands.

At Kataria automobiles, it also includes general health, mental health, intelligence, aptitude,
memory, judgment, leadership skills, emotional ability, adaptability, flexibility, values and
ethics, manners and creativity, etc.
 6. Training and Development

Training & Development: Improve performance. “Training & Development is an attempt to

improve current or future employee performance by increasing an employee's ability to
perform through learning, usually by changing the employee's attitude or increasing his or her
skills and knowledge.”

At Kataria automobiles, there are two forms of training given to all the employees or new
joiners i.e. on the job training and off the job training.

On the job training methods, new or inexperienced employees learn through observing
peers or managers performing the job and trying to imitate their behaviour.

At Kataria automobiles, the employees are given on the job training by introducing them to
all departments, giving knowledge about their respective work and information about cars-
features, price, design, etc.

Off-the-job training methods are conducted in separate from the job environment, the study
material is supplied, there is a full concentration on learning rather than performing, and there
is freedom of expression.

At Kataria automobiles, off the job training means to send the employees outside to collect
the reviews of customer.
 7. Labour relations and Trade unions

Labour Relations is the study of how employers and employees work together to create a fair
workplace.

A Trade Union is a group or association of workers or employers whose principal objective is

to regulate relations between workers and employers for all or any of the following purposes:

 Promote good industrial relations;

 Improve the working conditions of workers or enhance their economic and social
status; and
 Raise productivity for the benefit of workers, employers and the overall economy.

At Kataria automobiles, they don’t promote any kind of unions. Company employees have
very friendly relations amongst them.
 8. Bibliography
 http://maruti.kataria.co.in/about-us.html
 Human Resource Management by Subha Rao