Makenzi

Rosales

Work Experience
AUGUST 2017- DECEMBER 2019
Waitress and Cashier /Kelley’s Country Cooking
 Guided over 20 new employees in initial training and provided knowledge on menu items and company expectations
 Enforce sterling customer service with efficient speed to over 300 customers daily, leading to their return and recommendations to
family and friends
 Pay out over 20 employees with their tips via debit cards and maintain 100% accurate cash drawers containing over $5,000 in each
drawer daily

SUMMERS OF 2015- 2018

Corporate Work Study Employee / Cristo Rey Jesuit College Prep High School
 Created and generated schedules for over 150 incoming high school students for 2-week long orientation
 Managed process of assembling and distributing corporate sponsors in over 80 locations to assigned
students for two-day site visits

AUGUST 2016- JUNE 2018

Physical Medicine and Rehab Member /Texas Children’s Hospital
 Collaborated on company projects regarding 20 monthly Physical and Occupational Therapy courses and
trainings, providing website maintenance, gathering attendees’ payments, and confirming personal
information
 Communicated with 100 therapists looking for work by assisting supervisors in the acceptance process for
graduate students and clarified applicant’s questions on the hiring process via email and phone calls
 Contacted individuals and reviewed Excel sheets to develop annual party for over 250 patients and families

AUGUST 2014- JUNE 2016

Guest Services Receptionist/Texas Children’s Hospital
 Guided up to 300 individuals a day by directing them to their location and explaining entire medical center,
improving their knowledge of the hospital and ensuring proper directions

 Illustrated entire hospital to 25 newly admitted patients a day, answering all questions they had about their
stay and supplied needed toiletries to families

Education
FALL 2019- PRESENT, 3.3 GPA
Human Resource Development, B.S. / University of Houston, Houston, TX
 Apart of courses that break down the structure of Human Resources, including 97 grade averages in Organizational Behavior and
Technology Change,
 Student Society of Human Resource Development- Member